# Page 11 | Five9 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Five9 the right Call Center solution for you? Explore 483 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132405/Five9/reviews --- Five9 4.2 (483) [View alternatives](https://www.capterra.com/p/132405/Five9/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of Five9 ## Showing most helpful reviews Showing 251-275 of 483 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BA Brian A. Phine room manager Used the software for: 1-2 years ### "Good intergrations. " March 14, 2018 4.0 Pros allows you to integrate existing software to streamline productivity. I use Salesforce with CRM and it works great. Cons Just like other Five9 software it is the most expensive on the market. I would like to see the price go down. Review Source Response from Five9 March 23, 2018 Hello Brian, thanks for sharing your great experience with our integration with Salesforce. It's great to hear that Five9 helps optimize your contact center's productivity. Let us know if we can ever be of service. gC glen C. Sr. Support Manager Computer Software Used the software for: 2+ years ### "IVR software is really good and reliable" December 8, 2016 4.0 We use this software for our IVR system. We take calls and route calls, and it is very reliable. We don't see any downtime, and the flows work very nicely. Pros Easy to use and reliable. Cons In the past, they had teething issues but for the last couple of years, all has been smooth. Review Source MW Madelin W. Recruiting Manager Used the software for: 6-12 months ### "Easy to use and works well in a call center environment. " October 3, 2017 5.0 Pros Five9 has many reports and ability to pull old calls out and listen to them. This really helps when we need to double check a customer's name spelling or address. It is very straightforward and simple to use. My favorite is the many options for 'states' you can be in. Whether you're available for a call, on a break our outbounding. We were able to customize the states we needed. Cons You have to be careful to not upload too much information. We used to keep 'profiles' containing company information, which would pull up with the call. The problem with this is that it was too much to handle, and it would take 10 minutes to boot up, and be ready to take a call. We have since changed these profiles, which has solved the issue. Review Source Response from Five9 October 5, 2017 Hello Madelin, Thank you for taking the time to post this review. We're happy to hear Five9 is working well for you. Please don't hesitate to reach out to your account manager if you ever have any questions. ST Steve T. Supervisor Used the software for: ### "Deffenbaugh Preliminary Review" September 23, 2010 4.0 Overall the ease with implementation of the Five9 dialer as well as the excellent support during the first 60 days has exceeded our expectations. Pros I am pleasantly surprised with the ease in getting the system connected and up and running from the start. I expected to encounter more techincal hurdles on both sides than we encountered - they were practically none. The training before implementation was very good and our representative Nancy Pancho was extremely helpful tailoring her training and setup to our specific needs and wants. We were not treated as "one size fits all" type of customer and that was much appreciated. I also appreciate the level of support I am able to get from Nancy and my other contacts at Five9. Communication and accountability have been very positive up to this point. Cons No real cons at this point other than I felt like there is an assumption on Five9's part that everyone has a certain level of technical understanding as to how a dialer (or your dialer works) and thus the sales process and following training started at that level. Luckily I (we) had a good understanding prior. Review Source MS Mike S. Director of Operations Used the software for: ### "I would recomend Five9 to anyone! and have several times!" March 17, 2010 5.0 In my 10 years of call center experience I have used a hand full of other hosted solutions. I have used hosted solutions from: Aheeva, Contactual, TouchStar, and a few others. In my opinion Five9 is in a class of its own. Five9 has proven far superior in every way. Pros Ease of Implementation - We are an outsourced call center that work for a wide variety of clients. One of the things I love most about Five9 is how fast and easy it is to get a new campaign off the ground. We can have licenses added, create and configure a new campaign with custom IVR and other settings in 24 hours! Customer Support - I have been very impressed with Five9's customer support. Often times we have clients with very specific and unexpected needs. The support staff at Five9 takes the time to meet with our clients, determine exactly what we need the system to do and finds or often creates a solution to accommodate exactly what our client is looking for. Feature Richness - It has just about every bell and whistle you could ask for. In my experience anything they don't already have they are willing to make for you. Cons Its not free! Review Source TM Thomas M. Manager E-Learning Used the software for: 6-12 months ### "The software does 99.9% of what I need it to do. " September 26, 2017 4.0 Insight into our contact center! Pros I enjoy the ease of use and convenience. It's nice to have a major call center phone system that I -a call center manager- can manipulate with IT's assistance. Cons The agent tools leave a little bit to be desired. We use a Zendesk Softphone adaptor, which is prone to glitching. The softphone has caused the a few headaches. Review Source Response from Five9 September 27, 2017 Thomas, Thanks for your review. It's great to hear that our reporting features and ease of use are helping your call center succeed. Please don't hesitate to reach out to your account manager if you ever have any questions. VM Vona M. Business Development Computer Software Used the software for: 2+ years ### "null" April 25, 2018 5.0 Review Source AC Alan C. President/CEO Used the software for: ### "Five9 goes beyond my expectations" November 10, 2011 5.0 I would recommend this company as they place a high priority on customer service. They seem to subscribe to the philosophy of under promise and over deliver which is right in line with how I run my business! Pros I had been working with another IVR company for about 5 years and the support I received from them was almost non-existent. I recently switched to Five9 and the implementation was a breeze. The assistance I received went far beyond my expectations. I was pleasantly surprised that my application was pretty much constructed by Five9 and I did not have to do the implementation myself. Also, they are very good at following up and checking how things are going. I have only been with them for a couple months now and we just went live less than 30 days ago, however I have a sense that this is going to work out great and I know that I will get great support whenever I need it. Kudos to Five9 for your attention to customer service!!! Jayson Fajardo does an Excellent job!!! Thanks Cons None so far... I had to put something here so it would accept the review.... Review Source AC Alice C. President Used the software for: ### "Review" March 22, 2011 4.0 Although problems with the Five9 dialer have been encountered, Alvin's excellent professionalism and technical support assistance has enabled us to overcome them and learn from them. We feel we can count on the 24/7 Customer Support your company provides, and almost every time we called in with a problem or a technical difficulty, the support we received was for the most part excellent. Pros Alvin Sumagui, the implementation manager has been an excellent resource for the Epic Element team. I have used the dialer in the old 7.3 version and I am very impressed with the new version, 8.0. I specifically enjoy the new report generating process which is much more user friendly than in the old version. Cons In creating reports, it is not always easy to figure out the different parameters to be used. This sometimes leads to a lot of confusion and frustration, and in me ending up calling either Alvin or just regular customer support which results in a lot of time expenditure for us. Also some of the features in the supervisor application do not function as expected, e.g. Campaign Statistics do not update when refreshed. Review Source CK Cédric K. Marketing and communication Banking Used the software for: 1-2 years ### "So good software " December 24, 2022 5.0 Pros It's easy to use and start up and the call quality is all good. It has excellent creative features for your business and is customizable to meet your specific business needs. Cons No drawbacks to report at this time for this software Review Source JP Jillian P. Customer Service Representative Used the software for: 6-12 months ### "I like using Five9 in order to manage my time and keep track of my invoiced work. " July 12, 2018 5.0 Pros It has a lot of different options so you can break down your time based on the activities that you are doing, so you can record your time fairly and accurately. Cons It is kind of hard to get installed, and I have to go into it a weird way every day because it doesn't play nice with my Java, but I'm used to the back way now so it still works well. Review Source Response from Five9 July 18, 2018 Hello Jillian, We're glad to hear that our reporting features are helping you manage your time more efficiently and help you be more productive. Thanks for sharing your review. Justin D. Salesperson Renewables & Environment Used the software for: Less than 6 months ### "Five9 call center Rep POV" December 28, 2018 4.0 Worked as a call center rep from home. Pros Overall it’s pretty simple and easy. Does a lot of the work for you. Cons Although it’s one thing I liked the most, I also disliked that it does a lot of the work for you. Would rather have more control over what I do. Review Source TB Tim B. Food & Beverages Used the software for: ### "Great bones, getting better all the time." February 15, 2014 4.5 Pros Five9 gives my Call Center the tools it needs to complete its functions effectively and efficiently. Five9's Support Team is always available and very quick to take action if needed. Five9's Sales and Account Management Team is very helpful and gets us set up with new licenses quickly and pain free. The product is user-friendly and easily trainable to new hires. Five9's ability to log in from any internet connection offers interesting possibilities for Work From Home Employees. Cons In the past, we have had significant issues with Five9's ability to provide true 100% Up Time. This is a function that has improved greatly; however, I am looking forward to seeing if it will stay reliable. Five9's Contact Management/Customer Account lacks the ability for reps to view notes from previous customer interactions. This is a big weakness, and I'd like to see Five9 evaluate this process and add this ability. If my reps had the ability to view notes from previous interactions this review would have been 10/10. Review Source JH Jevonta H. Customer Service Representative Consumer Services Used the software for: 1-2 years ### "Easy Product To Use" January 2, 2019 4.0 Wonderful product to use. Much better than the software I use now. Pros I worked with this product as a call center rep. It was easy to use and understand. Not overly complicated and it made working in a call center a breeze. Cons It did shut down quite a few times and when it goes down it takes a little bit of time to load back up. Review Source CG Chris G. IT Administrator Management Consulting Used the software for: 6-12 months ### "IT Administrator " December 19, 2017 4.0 Great system, a lot better than other call center software. Pros The Pro's for Five9 CRM, I can access and edit from anywhere anytime. I am constantly on the move and never know when or where I will be working. Cons I feel as if some of the pricing is not very clear at times, there is not a clear reason to what some of the charges are for. Review Source Response from Five9 December 20, 2017 Hello Chris, thank you for taking the time to post your review on how easy it is to adjust your campaigns based on your business needs. Please let us know if we can ever be of service. Rana G. Sales Manager Financial Services Used the software for: Less than 6 months ### "Five9" January 23, 2019 5.0 Pros ease of use, doesnt scramble numbers where you can see and bring up all important information once call is connected Cons not much to say negatively however only been using it for 3 months now after switching from a diff company Review Source MG Manuel G. Application Architect Information Technology and Services Used the software for: 6-12 months ### "The evolution of the phone" May 8, 2019 4.0 Better reporting Easier to use/change any configuration Great Support behind the product Pros Ease to use Cloud base solution Easy to manage (despite the fact admin still is in Java) Cons Management interface in Java SSO does not support Java Reporting data is only stored for up to 60 days Review Source TH Tesa H. Independant contractor Computer Hardware Used the software for: 6-12 months ### "I am a independant contractor" April 21, 2021 5.0 This product is user friendly and very easy to setup and use Pros I like how easy it was to install on my computer, after the company sent it to me to start working. Cons I didn't run into any problems at all because the company walked me through the setup and how to use it. Review Source VR Verified Reviewer GRP Analyst Warehousing Used the software for: 6-12 months ### "Excellent data source" November 13, 2018 5.0 Excellent experience, all the information I needed was in that tool Pros A lot of reports created and an easy way to retrieve all of them Cons Sometimes it was difficult to know exactly which report was the one I was looking for Review Source CJ Cameron J. Senior Operations Manager Construction Used the software for: 2+ years ### "Five 9 rocks and rolls" February 1, 2017 5.0 I have been using Five 9 for 5 years and it has been the the best. I have used it for inbound and outbound calls Pros High levels of customization Cons Nothing Review Source nE nancy E. recovery specialist Financial Services Used the software for: 1-2 years ### "CALL CENTER CALLING MADE EASY" December 1, 2018 4.0 over all its good. it pulls up the customers information all in one easy accessible window. Pros its user friendly and has employees and supervisors able to communicate with each other through the system Cons when you ring the call bell it doesn't continue to ring so sometimes managers don't hear it Review Source AS Alexander S. LDR Telecommunications Used the software for: 6-12 months ### "I use five9 daily at work. unfortunately this software does not work well with our CRM salesforce. " August 22, 2017 2.0 I like the layout of the software, so it made my simple tasks throughout the day very easy. Pros I understand the layout of the software and it seems easy to use. I have no issues starting my daily tasks. Cons I dont like the constant bugs; auto-redialing my leads, failing to log calls into salesforce, doubling the log on some calls. Review Source Response from Five9 August 22, 2017 Alexander, Thank you for your review. I have forwarded your feedback to Demandforce's account manager who will follow up with you. SM Stephanie M. System Administrator Used the software for: ### "One year later and still going strong..." March 10, 2010 4.0 Five9 is a fantastic system that I would definitely recommend to anyone looking for a virtual calling system. Pros Five9 has brought an incredible amount of ease and flexibility to our Customer Care department. Five9 offers us full control over all of our campaigns with easy to use software and fantastic support. We are now working more efficiently thanks to the reporting Five9 offers. Since taking on Five9 as our main dialing software our Customer Care department has tripled in reps. Five9 has been there to aid in this growth with quick answers to all of our questions and fantastic hands on training. There has not been a campaign we wanted to run that Five9 was not capable of handling. We currently have inbound, outbound, & automatic dialing campaigns running simultaneously. Five9 also worked very close with us during the merger of Leads 360 and our dialer. Cons While I think the reporting is acceptable, I feel it lacks something. Review Source NF Nemyee F. Cs Supervisor Used the software for: 2+ years ### "Easy to use" May 11, 2018 5.0 Pros Five 9 is a very proactive and practical dialing software, it helps us to record and track any important calls. Cons Sometimes the program stops working for a bit, but their customer service is amazing they help us really fast to solve any issues. Review Source Response from Five9 May 14, 2018 Hi Nemyee, we're glad to hear our dialer and recording features are working well for you. Thanks for writing this great review. Our customer service team is here for you 24/7, so please let us know if you ever have any questions. BG Bayron G. Supervisor Marketing and Advertising Used the software for: 2+ years ### "I like the software, it is easy to use and has all the tools I need to complete my job" May 3, 2018 5.0 it records automatically so it help us save time. Pros I like the fact it is easy to use, also gives me the chance to move forward or backward in the recordings Cons I think it would be nice to have a dashboard generate reports and an option to grade recording for QA, and be able to see those metrics. Review Source Response from Five9 May 4, 2018 Hello Bayron, Thanks for sharing how well Five9 is working for your company. Please don't hesitate to reach out to your account manager if you have any questions about our features. 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