# Page 12 | Five9 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Five9 the right Call Center solution for you? Explore 481 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132405/Five9/reviews --- Five9 4.2 (481) [View alternatives](https://www.capterra.com/p/132405/Five9/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Five9 ## Showing most helpful reviews Showing 276-300 of 481 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TF Tiffany F. Msr Consumer Services Used the software for: Less than 6 months ### "Mediocre " October 5, 2022 3.0 Overall, theres definitely room for improvement. It has some issues but could be easily fixed. It does the basics but thats about it. Pros It was easy to use, everything was pretty self explanatory. Cons It froze alot although I'm not sure if it was the company computers or what. It randomly disconnect calls on occasion. Review Source JW Joseph W. Board President Used the software for: ### "Functional, Full Featured...Remarkable! " July 27, 2010 5.0 Excellent, not a bad thing to say about the technology or the humans that support the application. The initial sales process was also handled very effectively. Pros Easy to set up with low cost of entry. Full featured yet easy for agents and administrators to use. Great support, great support, great support. Great communication in reagrds to enhancements and upgrades. Great self service support and training. New agents can be trained in less than 1/2 hour using online traing tools. Most IVR programing questions can also be found online, with examples. completely changes the game on how one should implement a call center. Cons No ability to flex up and down seat licenses in a cost effective manner. We run a call center for ticket sales. we will get a big contract to sell tickets for a concert series or season we may need 10-15 seats one month and 4 the next...it gets expensive to add and reduce seats. Review Source MR Michael R. Consultant Used the software for: ### "Training Session" March 12, 2012 4.0 I recommend that you ask for Louriza Flores to do your training. The combination of using WebEx and the screens are very helpful and then having the trainer watch me move through some of the screens adds to the retention. So far, so good. Pros My trainer was very flexible with me and we broke up the session into a couple of smaller training sessions; rescheduling at my convenience. She was very efficient and being able to see the screens via WebEx was very helpful. She also watched me move through a couple of screens after her instructions, making sure I had learned the process. She answered all my questions except one, which she didn't have an immediate answer. She got back to me right away with the answer. I was impressed because a lot of trainers are frustrated if they don't have an immediate answer and give you bad information. I'm impressed with my trainer. Cons I really don't have anything negative to say Review Source AH Al H. Infrastructure Systems Analyst Computer Software Used the software for: I used a free trial ### "Great softphone to use in the office" December 14, 2022 5.0 Pros Used this softphone as part of testing. Was great and easy to configure. Cons Nothing to complain about, this was a great softphone and we went with this application back in my old work. Review Source KK Kyle K. Business Development Specialist Financial Services Used the software for: 6-12 months ### "Great for Dialing!" January 28, 2019 4.0 Pros Five9 is great for making automated dials for outbound calls to potential clients! Very simple to use, and a beep comes through my headset so I know a call is coming through! Cons Sometimes I would have issues with the program freezing up. Not sure if it was a internet connection issue, but all around a great product! Review Source HS Haidar S. Sales Leisure, Travel & Tourism Used the software for: 1-2 years ### "Five9: Essential Call Center Software" July 13, 2020 5.0 Overall, I thought Five9 was a great product for a call center. Pros What I liked most about Five9 was the layout, how easy it was to use, and the clearness of the script text. Cons What I liked least about was the lag between calls. I thought this cut into productivity and the bottomline and profit. Review Source Response from Five9 July 13, 2020 Thank you Haidar for taking the time to share your experience using Five9. Best regards, Five9 MD Mars D. Project Manager Used the software for: ### "Kudos and a raise if possible for Mr. Donn Cannon (my implementation manager)" August 2, 2011 5.0 KUDOS to all of you... Pros the dialer is a good tool... but the thing that makes it GREAT is the customer service that they give...specially to our implementation manager Donn Cannon...always goes an extra mile on doing his job...i have been bugging him almost every hour and she delivers w/ a smile...I WILL RECOMMEND THE DIALER TO OUR CLIENTS THAT NEEDS DIALERS...and am doing that because of what Donn has delivered...with guys like him in your team i bet you wont have any issues! and to the tech support i talked to a big THANKS! you guys were great too...i forgot the names but KUDOS to you guys, you know who you are because there were cases made for me right? LOL...Am a busy dude but making time to do this is an HONOR...Great Job guyz!! keep it up!! Cons the dialer would need your full attention...but w/ the people they have it'll be a breeze! Review Source DJ Diendéré J. Social media manager Marketing and Advertising Used the software for: 1-2 years ### "Five9 " December 19, 2022 5.0 Pros It is easy to increase or decrease its capacity, there are rarely any problems with calls and the voice mailbox is efficient Cons I love using it so much it hasn't caused me any problems yet Review Source GM Gary M. Senior Communications Consultant Telecommunications Used the software for: 2+ years ### "Five9 Top Tier Contact center solution" October 16, 2018 5.0 Worth the money. Delivers on their value proposition. Pros Highly customizable and enterprise capable. Scales easily. Sharp developers and very hands on sales through partner vendors. Cons Not an inexpensive solution so don’t expect to save much in the long run. Can be somewhat cumbersom to integrate with apps that are not already prebuilt. Review Source MD Marisa D. Marketing Manager Used the software for: ### "Implementation Managers make the transition to a new system seamless" June 21, 2011 4.0 Overall, I am thrilled with the Five9 system. I love the ease of use and all of the options that come with it. I am so impressed with the Implementation Manager that was assigned to us. I can't believe the amount of customization this system offers. I would recommend Five9 to anyone looking for a virtual call center. Pros I don't know what I would've done without the help of my implementation manager, John. He helped me navigate through the system so that I knew all of the aspects that Five9 had to offer and was able to take advantage of everything that related to my campaigns. He helped me with a complex set up and fulfilled every off-the-wall request I had. We were up and running with our new system very quickly and he went above and beyond what I expected. Cons I am on the east coast so there was a little bit of a time difference since the implementation managers are based in CA. Review Source KG Katherine G. Lead Development Representative Computer Software Used the software for: Less than 6 months ### "Five9 is so glitchy" August 8, 2017 1.0 None, it is horrible Pros It is easy to use. You just place the call, not hard. Other than that, it is really glitchy and doesn't work very well. Cons It glitches all the time and does not record our calls. This is a very important part of my job so it is a huge hassle to deal with Five9. Would never recommend to anyone. Review Source Response from Five9 August 8, 2017 Hello Katherine, This is not the experience we want you to have. I have forwarded your feedback to your account manager who will follow up with you. MR Molly R. SDR Leisure, Travel & Tourism Used the software for: 1-2 years ### "Gets the job done" November 30, 2018 4.0 Pros You can transfer calls easily and add call ring groups. Cons Glitches and logs me out. Call quality is not the best. Review Source JB Jackie B. Reimbursement Pharmaceuticals Used the software for: 2+ years ### "all good" September 26, 2017 5.0 thank you! Pros We have had very few technical issues. When they have occurred there is a quick resolution. Thank you! Review Source Response from Five9 September 27, 2017 Hi Jackie, Thanks for taking the time to post your review. We at Five9 care about our customer’s success and strive to provide excellent customer service and support. Please let your account manager know if you ever have any questions. VR Verified Reviewer President Used the software for: Less than 6 months ### "full featured and robust calling tool" March 28, 2018 4.0 Pros I like the multiple features that are packed into this software calling tool. It allows not only for auto dialing but the predictive dialing as well. Cons The minimum 3 seats for a purchase might be a bit steep for little new companies just starting out, Review Source Response from Five9 March 29, 2018 Hello, Thank you for your review. We're glad to hear our predictive dialer is working well for your business. Let us know if you ever have any questions. AD Amy D. Director Used the software for: ### "Great system, easy to use, great customer support" March 25, 2011 4.0 I would recommend this product to anyone who was looking for a lift in productivity, or even looking for a new dialer system. There is no need to put out the money for an in-house dialer system with the big boys anymore. The hosted solution is the way to go! Pros The system is easy to use from agent to admin. The ability to make changes in an environment that is click and point is great! The ability to add agents quickly is a large plus as well as having the access to log in and monitor the system and agents regaurdless of my location. The supervisor view and monitoring is great. Reports are easy to navigate and run. Cons At first the implimintation process was a little frustrating but as soon as this was brought to managments attention, the issues were addressed and corrected. They really went above and beyond to correct the concerns. Review Source AL Alex L. Analyst Pharmaceuticals Used the software for: 2+ years ### "HORRIBLE" June 22, 2017 1.0 It works occasionally. Cons I have been trying to get anyone from customer service for 2+ hours. ZERO CUSTOMER SUPPORT. This software has a tremendous amount of issues and customer support is even worse. AVOID AT ALL COSTS!! Review Source Response from Five9 July 7, 2017 Alex, this is the not the experience we want you to have. I forwarded your feedback to your account manager and asked her to reach out to you. DM Denise M. Executive Assistant Insurance Used the software for: Less than 6 months ### "The learning curve can be interesting with this software." June 14, 2018 3.0 Being able to have extended call options including adding an auto dialer. Pros Agent use is wonderful once it gets all the quirks down. Supervisor app is wonderful for call tracking, recording, time management, client tracking. Learning back office features can take awhile. The call recording feature is wonderful and works well with our customer management system AgencyBloc. Cons Back office features require extensive training. Set up and implementation can be a little tedious. Review Source Response from Five9 June 18, 2018 Hi Denise, We're happy to hear that our supervisor features are helping your call center succeed. Let us know if you ever have any questions, we're here to help. SS Sai S. Salesforce developer Used the software for: 1-2 years ### "One of the Best" October 6, 2016 4.0 I have been working on Five9 for past year and It is very easy to use and install and work within Salesforce Review Source CF Christina F. Licensed Insurance Broker Hospital & Health Care Used the software for: Less than 6 months ### "With the bad hopefully there comes the good?" June 25, 2018 3.0 Unless I start experiencing fewer errors or the tech support stops ghosting us. This is something I have a hard time recommending for anyone. Especially at the rate they charge per month. Pros What I liked most about this product is that it was a technological step forward for the business I work for to try and start utilizing. But it has been a painful learning curb. Cons From day one there were errors and issues using this product. From the system failing to connect users or the service not being compatible with our internet provider. There are tech support phone calls scheduled weekly to help move past the continuing issues. Review Source JC John C. Training Manager Food & Beverages Used the software for: 1-2 years ### "perfect way of collecting data" September 13, 2016 5.0 Pros It's seamless ability to not only make phone calls but the ability to store them. In my organization it is important to make sure we get the clients needs handled because we are a bulk industry. Cons it doesn't always integrate with our other products as easily we would like. Review Source GP Gita P. Owner Hospitality Used the software for: 1-2 years ### "Good Experience!" January 13, 2018 5.0 Awesome! Go for it! Pros It was very User friendly system. If you get stuck, support helps you with a screen share and teaches you exactly what you need to do which is nice in my opinion. Cons Although the price is a little on the high end you will get your moneys worth from this because it is truly worth it. Review Source Response from Five9 January 16, 2018 Hi Gita, thank you for writing this great review. We strive to be a true partner for our customers and are happy to hear Five9 is helping your business succeed. JG Jessica G. VP Marketing Financial Services Used the software for: Less than 6 months ### "I have some regrets" June 16, 2020 3.0 Pros Early indicators that it will help us to be more productive, but implementation is a nightmare. Cons Implementation is a nightmare. If you have ANY variation from the standard use case, I would not recommend. Review Source Response from Five9 June 25, 2020 Hi Jessica, thank you for sharing your feedback. This is not the experience we want you to have and I've notified your enterprise sales director and he should be reaching out shortly for a follow up. JL Jake L. Call center proprietor Used the software for: Less than 6 months ### "Love the supervisor seat but the agent side needs a makeover " June 6, 2018 3.0 Pros Supervisor seat has an iPad app Easy to manage multiple agents from the supervisor seat The best and safest software for compliance purposes Cons Slow response with support Java updates The interface looks and feels outdated No mobile app for agents Review Source Response from Five9 June 7, 2018 Thanks for posting your review, Jake. It's great to hear that you love the Supervisor app to manage your agents. SM Stephanie M. President Used the software for: ### "five 9 review" March 10, 2010 3.0 We have made much progress in the integration. I would really like to see five9 driven by the actions in leads 360, not the other way around. The reps must have two different browsers open and documenting leads accurately is extremely difficult. Pros The support I have recieved from Robert Abot has been tremendous. We could have not made the necessary changes to increase our productivity and make this system function according to our needs without his help. He has played a vital role in every step of the way. Cons We would like the integration with leads360 to be more seemless. The different dialers and timers have really made this a complicated integration. The system is very cumbersome to the sales reps..the have to take actions in two different systems (five 9 and leads 360). Review Source FT Francesco T. Sales Manager Used the software for: 1-2 years ### "It was a good ssoftware for call centers but not the best one" June 26, 2018 3.0 Pros What I use to like the most is that the live control and report was realy easy to use and working fast and properly Cons too many problems, software a bit old comparing with competitors and not with a really attractive graphic Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.