# Page 13 | Five9 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Five9 the right Call Center solution for you? Explore 481 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132405/Five9/reviews --- Five9 4.2 (481) [View alternatives](https://www.capterra.com/p/132405/Five9/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of Five9 ## Showing most helpful reviews Showing 301-325 of 481 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Alioune D. CEO Marketing and Advertising Used the software for: 6-12 months ### "Five9 " December 30, 2022 5.0 Pros It is very user-friendly software with a very efficient and helpful support team. You can make international incoming and outgoing calls without any problem. Cons There are bugs that occur when performing certain actions Review Source IO Idrissa O. Manager Public Relations and Communications Used the software for: 6-12 months ### "Very versatile as software" December 27, 2022 4.0 Pros The level of customization is very good. the web interface is much better than the java version. the quality and flexibility of the calls are incredible Cons The reports are often not very easy and easy to understand Review Source YR Yalile R. Member Service Insurance Used the software for: Less than 6 months ### "Use it everyday" February 10, 2021 4.0 Pretty good phone system and allows me to do my job smoothly. Pros I like that it identifies the callers coming through. Easy to navigate. It is easily integrated into other software to make a process seamless. Cons It could be an overactive system. Sound quality can vary from call to call which may not be entirely about the software. Review Source jA jason A. owner Used the software for: ### "Customer Review" July 26, 2010 4.0 Great product, highly recommend to other companies looking for this type of solution. Pros Easy to set up, easy to use, easy to train agents on use of system. Don't have to dedicate a license to one user. Tech support very helpful, friendly and able to work through any issue or question that we've had. Cons Caller ID interface should be able to display a company name and number. Worksheet logic, need to have more "if and or statement" capabilities. CSV files should populate data from worksheets in a more readable format vs. (True / False statements) Tech support is very helpful and easy to get a hold of. Several times the call has been disconnected with tech support and they would have to call back. Review Source CB Carlos B. Credit and Collection Manager Retail Used the software for: 2+ years ### "Awesome " December 13, 2017 5.0 Thanks Five9, because you give to our business a solution Pros Is a very friendly system strong. With different options to dial in and out mix inbound with outbound calls Review Source Response from Five9 December 19, 2017 Hi Carlos, thanks for your review. We’re happy to hear our blended solution is working well for you. OM Omar M. Customer Service Lead Retail Used the software for: 6-12 months ### "Could be a very solid product if it weren't build on Java." January 29, 2016 3.0 Pros The integration with Zendesk generally works quickly and effectively. Cons The simple fact that they've built their entire system on an almost wholly obsolete plugin (Java). It doesn't run natively in most browsers (we use Chrome at work), so a desktop client has to be installed which plugs back in to a chrome tab. Unfortunately, this is plagued with constant crashes, timeouts, and so on. Worse still is that there is usually not any error messaging to indicate this, and it still appears to be functional within our Zendesk tabs. Review Source AM Angela M. Customer service Online Media Used the software for: 1-2 years ### "Five9 Review" November 6, 2018 3.0 Had a lot of problems with five9 when I used it. I would not likely use it again. Pros Great for work from home jobs, convenient. Cons Software has many issues. Guess offline regularly and needs rebooted. Review Source Response from Five9 November 9, 2018 Hi Angela, thanks for your review. I'd like to forward your feedback to your account manager but unfortunately, I cannot find your account in our database. Please feel free to email rachael.scott@five9.com with your details so we can pass your review along. MC Mallory C. Social Media Lead in CS Retail Used the software for: 6-12 months ### "Mallory Five9 Review" January 29, 2016 3.5 Pros The tool itself is very helpful in how dynamic the options are when on a call with a customer. There isn't anything the software can't do that I would need. Cons It seems Five9 needs reinstalled often. Also, the lag in being Java compatible with any new updates seems to cause friction with many computers when that releases. Also, agents do get "kicked off" often without knowing it. It seems hard to predict those type of nuances. Also, it would be nice to have an account manager to reach out to when these issues happened. Review Source VR Verified Reviewer Customer Engagement Manager Retail Used the software for: Less than 6 months ### "Five9 ZenDesk Integration" March 4, 2016 4.0 We use ZenDesk as part of our CRM, so it's been valuable to have a phone solution that integrates so well with ZenDesk. Five9's integration is one of the most reliable we've seen in the marketplace and the reporting they provide also meets our expectations. Pros Solid ZenDesk integration. Good back end reporting. Cons KPI dashboard isn't terribly adaptable. Review Source AP Ashley P. Customer Experience Used the software for: Less than 6 months ### "Confusing and Difficult" March 7, 2018 4.0 Pros I like it for phone support. Seems easy to use and navigate. It's organized and the functions are easy to control for the phone aspect of it. Cons Very confusing regarding the email portion of the program. It's not very organized or easy to use. Do not like the set up. Review Source Response from Five9 March 19, 2018 Hello Ashley, Thank you for taking the time to post your review. We want to ensure that you are able to use all our features to maximize your contact center's performance. Please don't hesitate to reach out to your account manager if you have any questions about our features. JM Jason M. Telecommunications Used the software for: ### "Top Notch Service and Commitment to Quality" February 19, 2014 4.5 Pros I've been with Five9 for years now. I've seen them persistently strive to improve their product and services, and it has greatly benefited my company. The very best that Five9 has to offer, are her people. I have had the pleasure of working with Dave Yesko, and team, since inception, and there isn't a single thing, or promise, they have failed to deliver on. Outside of that: The uptime and stability of the platform is second to none. Cons This product does require a basic understanding of dialer algorithms and behaviours. Early on, we had several issues related to our own ignorance. Thankfully, we had an incredibly patient support group to help us through. Review Source JC Joshua C. Account Manager Retail Used the software for: Less than 6 months ### "Good except for not being able to switch between calls" November 18, 2017 4.0 Pros Five9 has a modern look. It is easy to learn and use. It's a softphone dialer which is always a positive. It works with wireless headsets. Cons I don't like that you can't switch between calls. I wish there was an end call without having to disposition a call. Review Source Response from Five9 December 19, 2017 Hello Joshua, thanks for taking the time to post your review. We’re glad to hear Five9 is working well for your contact center. Please feel free to reach out to your account manager if you have any questions about the functionality or features of Five9. DW Dennis W. Director of Sales and Marketing Used the software for: ### "Definitely turned the turbo jets on for our new launch " December 22, 2010 5.0 If you want to play like the big boys, but the expense of equipment and personel (not to mention staying on the cutting edge of the available IT) is way over your head, this is an elegant and affordable solution. Pros Couldn't be happier. One of the best companies we have worked with in our 65 years in business. Even though the implementation was complicated at times, Five 9 and my personal training and implementation parner Nancy were there to hold my hand all the way. Cons No real cons. Sometimes you have to bend a little as you learn and cusomize to your operation, but considering the complexity of our system, and the features I'm using that I never imagined existed, I have no complaints Review Source JC Johnathan C. Sales and Marketing Specialist Used the software for: ### "Great Product" May 22, 2012 4.0 I would recommend this to anyone who has or does not have an auto-dialer system. I have not had a moment where this thing has been down and changes occur immediately if you need to change your dialing methods. If you are still manually dialing as we were, spend the extra money to use this, you'll more than see the ROI! Pros This is extremely easy to use. Building list, assigning roles and creating new users is a breeze! No more clunky in-house systems for us! Cons Had some issues with the DNC list- accounts were not added properly and resulted in a call back (Bad news!). Password expired while away on vacation and could not reset it (although I am the administrator)- this is just an inconvenience. Review Source TB Thain B. Production Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "A very well organized and professional company" May 25, 2018 4.0 reduction in operating costs Pros The technical support it receives from the support staff. The reporting features are amazing for rep and volume analysis Cons Automatic feature to set users to "ready" if in ACW for a set amount of time. No Android application Review Source Response from Five9 June 18, 2018 Hello Thain, Thank you for your excellent review. We're excited to hear that Five9 was able to reduce your operating costs and that our reporting features are working so well for your team. Please let us know if we can ever be of service. AC Alexandra C. Accountant Marketing and Advertising Used the software for: 2+ years ### "Decent cloud contact center solution" September 8, 2016 2.5 Pros Detailed data available. A lot of customizable reports. Multiple features for campaigns. Cons Expensive. Frequent service disruptions. You are on a contract. Review Source MW Mike W. Managing Director Used the software for: ### "Building a call center" October 25, 2011 4.0 The software is outstanding and the support offered is even better. It's complicated, but not impossible with the help of the Five9 staff. Pros Conrad Gaudiz on the implementation team is as responsive and dedicated an employee as I've seen anywhere. He's the only reason my business has made any progress with the buildout of our call center. The guy deserves a raise, fast, before he moves on to a job that doesn't require the patience of a priest to deal with technologically challenged customers like myself. Cons So many features, it's impossible to learn them all. Not necessarily intuitive to setup. Difficult to do anything without assistance. Review Source MS Michael S. Sales Manager Used the software for: ### "Great System" November 8, 2011 5.0 Definitelt would recommend to anyone Pros Extrememy easy to install. No overhead. Just month to month fees. The best thing about Five9 is the Implementation Manager. They are your one point of contact for pretty much everything. They train you, help you with any issues, perform the set up with you. etc. Great features. I like the Agent model because there is a lot of information available to them. The training material is also great. There are videos and manuals and also training sessions you can join. This is all in addition to the individual training you will receive. Cons None, easy to install, and get started Review Source PA Pashali A. Marketing Banking Used the software for: Less than 6 months ### "Still getting used to the system." November 27, 2017 5.0 Pros Easy to add users and drop users. Easy to add lists, although you need to take extra steps to delete old leads without deletkng old lists. Cons Administrator and supervisor not in the same systems, in different tabs. Could be combined. Also, integrations really expensive. Review Source Response from Five9 December 19, 2017 Pashali, we’re happy to hear Five9 is working well for you – thanks for posting your review. Please don’t hesitate to reach out to your account manager if you ever have any questions. LH Laura H. Operations Used the software for: ### "Great Deal, Full Featured" August 1, 2011 4.0 I would recommend Five9. Pros The best thing about Five9 is the Implementation Manager. They are your one point of contact for pretty much everything. They train you, help you with any issues, etc. Great features. I like the Agent model because there is a lot of information available to them. The training material is also great. There are videos and manuals and also training sessions you can join. This is all in addition to the individual training you will receive. Getting my certification was really easy. Cons Interface is big and a bit clunky, and not the best UI. No real blocking ability feature. Review Source TT Trinidad T. 5 Star Financial Services Used the software for: Less than 6 months ### "Great Dialar" August 8, 2017 5.0 Pros I think the system is amazing. All you do is sit there and it dials for you - so I cant complain about that Cons I'll sometimes have problems with either connecting my headset and people telling they cant hear me when im speaking on the phone. Review Source Response from Five9 August 14, 2017 Hello Trinidad, Thanks for taking the time to post your review. We’re happy to hear our dialer is working well for you. If you ever have any questions, please don’t hesitate to reach out to your account manager. KM Ken M. Principal Used the software for: ### "Customer Support Has Been Amazing!" February 29, 2012 5.0 Best call center on the market and we have looked at them all!! Most versitle and functional product we have come across. Pros We are a software-as-a-service company and value the customer support we have received from the Five9 team on any issue we have had. On the product implementation team, Sel Diesta has done an amazing job creating the perfect system for our needs. Sel has been pivotal to defining how to best market our clients with his innovative approach. Hands down the best service I have received from the customer support department. Cons Takes time to really learn all the nuances and capabilities of the system. Review Source CR Caitlin R. Telecommunications Used the software for: ### "Smaller Call Center, Big Expectations " December 11, 2014 4.0 Pros We like the fact that there is a seamless way to streamline all agent and campaign data from one user interface (Supervisor or Admin app) without going through and opening multiple programs/applications. Cons The variety of reports that the product offers has been very well-thought-out; however, we least like that the product is slower at rendering a specific or generalized report than we would like. Review Source CR Caitlin R. Telecommunications Used the software for: ### "Smaller Call Center, Big Expectations " December 11, 2014 4.0 Pros We like the fact that there is a seamless way to streamline all agent and campaign data from one user interface (Supervisor or Admin app) without going through and opening multiple programs/applications. Cons The variety of reports that the product offers has been very well-thought-out; however, we least like that the product is slower at rendering a specific or generalized report than we would like. Review Source DG Devin G. Shift Lead Retail Used the software for: 6-12 months ### "I help supervise a team of people using Five9. " January 31, 2016 4.0 Pros Integration with Zendesk is nice. The supervisor program is pretty great, especially being able to monitor calls on the fly. Cons Constantly, multiple times a day, I have to help get associates logged on. I probably spend 1-2 hours a day trouble shooting Five9 issues. The 2-4 week lag between Java updates and Five9 supporting them can create a lot of trouble for our team. Pulling calls for QA purposes is an absolute pain, pretty tedious. 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