# Page 14 | Five9 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Five9 the right Call Center solution for you? Explore 481 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132405/Five9/reviews --- Five9 4.2 (481) [View alternatives](https://www.capterra.com/p/132405/Five9/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of Five9 ## Showing most helpful reviews Showing 326-350 of 481 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Joe L. Annual Fund Coordinator Used the software for: ### "Customer Satisfaction" December 2, 2010 5.0 I enthusiastically recommend Five9 as a fundraising alternative to other calling centers. Pros After a difficult start with another implementation staff, Sel has exceeded my expectations. He is prompt in returning my calls and excellent with the product. We have some unique needs with our calling. He understands those and tweeks our system daily. I am very grateful to be working with him. Cons It took longer than promised to get implemented and started. Once Sel took over though it's been excellent. The product is working great for our remote callers. They really enjoy making calls at this point. Review Source BR Ben R. Manager Used the software for: 6-12 months ### "Awesome Phone Software" March 20, 2018 5.0 Pros We were running into a problem with our sales staff not logging their phone calls. This product helped find lost sales. Cons None. It was very easy to set up and use. Like I said above, we were able to find a couple deals that our staff dropped the ball on Review Source Response from Five9 March 23, 2018 Hello Ben, Thanks for taking the time to post this amazing review. We're excited to hear that Five9 is helping your sales team succeed. Let us know if we can ever be of service. RR Ryan R. Management Consulting Used the software for: ### "Five9 is not compatible with the new Mac OSX. Bad Customer Service." December 5, 2013 1.0 Pros The idea of all of the features is great but the system has major issues. Cons The Five9 system is not compatible with the latest Mac OSX. They told me it was and even advertise it all over the web, but beware. I paid the full setup fees and the monthly charges even when I wasn't able to use it. Five9 had us do a bunch of tests and kept saying they are working on the issue. I finally was forced to cancel my service. I received a system-generated email supposedly from the CEO on why I was canceling my service so I left a voicemail and sent an email but never heard anything back. Review Source Michael M. Used the software for: ### "null" January 19, 2018 4.0 Review Source RV Richard V. CEO Management Consulting Used the software for: Less than 6 months ### "Customer Support is Amazing!" April 28, 2017 5.0 I have a software background, owning my own software company for 10 years. I have never had the type of support from anyone ever. It's truly amazing how they take care of their customers. Pros Customer support is best I've had with any software company ever! Extremely flexible Wide array of features Reliability Cons Requires Java and will not work if upgrade to most recent version Very complex but once trained, it's worth it Review Source MN Marvin N. Sales trainer Computer Software Used the software for: 2+ years ### "They are solid!" December 4, 2018 5.0 Pros Great for large sales teams and it does the job. Cons They sometimes have minor glitches but it gets fixed asap. Review Source LT Lamine T. Head Project Manager Investment Banking Used the software for: Less than 6 months ### "For Five9 " October 21, 2023 4.0 Pros I like it a lot because it's easy to use with good, fast and efficient support. It has lots of advantages in terms of functionality and also in terms of price. Cons I like it but customization is difficult and takes time Review Source MU Maurizio U. GM Logistics and Supply Chain Used the software for: Less than 6 months ### "Terrible experience" April 21, 2018 1.0 I bought this service to integrate in in netsuite. They promise me to refund the amount in case the service doesn't meet my needs, this not happend. A lot of emails to the customer care and administrative rep without answer. Terrible experience, absolutely NOT reccomended! Pros Absolutely nothing of positive, al lot of missing functionalities in netsuite integration. Terrible customer care! Cons Terrible experience, not adeguate pre-sales support, not adeguate technical support, no answer from administrative rep. Review Source Response from Five9 May 21, 2018 Hello Maurizio, this is not the experience we want you to have. I have forwarded your review to your account manager who will be in touch with you. MG Mark G. Used the software for: ### "Extremely Functional and Versatile" December 14, 2016 4.0 I am a manager of a CSR answering service. We connect over 70 different offices from around the country. The functionality my CSR's have to be able to view the office profile while talking to the companies makes our job so much easier. There are so many functions and capabilities we have to spend an entire day of training on all the features and pretty regular training. I also work as a Workforce Manager and the monitoring functions are supreme. It is really easy to determine who is working and who is not. The data pulling and report system is extremely functional to the point of complication. I still need to go to our tech supervisor to pull certain reports but I love that almost any report I ask for we can pull. Review Source GV Greg V. Partner Used the software for: ### "Very Good System- Great Set Up Support" December 23, 2010 5.0 Being a new user of call center software, we got up and running fast, able to get new campaigns going, inbound and outbound with dialer too. Very pleased with those in the set up department, they are very knowledgeable and resourceful. Pros \*Many useful features for a call center \*Set up staff is great and detailed on helping you get your system up and running, and being there after your going too. \*Relatively easy to use, easy to set up campaigns, agents, etc Cons Not the cheapest out there, but better quality than others though. Getting some extras takes a while, like adding extra numbers to your account Review Source sG santiago G. President/CEO Used the software for: ### "agent training" January 28, 2012 4.0 we recommend five/9 to our business partners. We are looking forward to the integration process with sales force. Pros We have experience a number of trainings but I need to comment on the excellence of your presenter. Louriza Flores knew the product, explained so our principals understood the functunality. She was patient, professional and provided the confidence we needed to insure we had made a good decision. She is an asset to your company. Congratulations on a great hire. Cons the minimual cons we experienced in the beginning were cleared up the moment they were discussed Review Source EK Enock K. Dessinateur bâtiment Civil Engineering Used the software for: I used a free trial ### "Logiciel de gestion" October 22, 2023 5.0 Pros Ce logiciel nous permet de vérifier nos appels l et la localisation de nos appels entrant et sortant et de servir la clientèle. Cons Ce logiciel n'a aucun inconvénient. Je remercie les dirigeants de ce service. Je conseille à tout le monde d'utiliser. Review Source EN Ebish N. BPO Manager Used the software for: ### "Over all performance" November 10, 2011 4.0 VCC is a great tool. in my 6 years of handling a BPO,VCC has all the functions a call center needs. there might be some few minor fine tuning and add-ons needed but that only depends on the type of campaign being run by a BPO and is not often. however, there are some go around to meet this needs but one should have sufficient knowledge on VCC and a decent knowledge of web based scripting. Pros The VCC is a very user friendly system on both admin and agent interface. it has many functions and integrations that meets a call center's needs. Cons customer support is very great however, customer support audio is very low most of the time. Review Source CD Christine D. Clinical Psychologist Medical Practice Used the software for: Less than 6 months ### "This software was pretty easy to learn" August 24, 2018 3.0 Pros I liked to be able to customize the users. The software was pretty simple and easy to learn. It was a pretty good call center for what we needed initially. Cons We found the system to be a little glitchy and a few calls were dropped. It had limited capabilities. We would have kept it but decided to go into a different direction for our needs. Review Source KW Kellie W. Manager, Support Servce Used the software for: ### "Five9 Review" March 22, 2012 3.0 Easy to implement and would recommend for small to mid-size contact centers. Pros Easy to use, strong online knowledge base and helpful support staff. Cick and drag feature for IVR set up is nice. The feature to copy IVR setup in order to create a new one is very nice. Cons Have to work around if you want voice mail routed to email. Voice mail can be answered by group but then have to forward to personal voicemail if you want to save for reference. Online training is not up to date with latest release, not to hard to figure out minor differences. Review Source ME Matthew E. Used the software for: ### "Reporting Challenges" January 11, 2017 4.0 I have been in charge of a support team for about 2 years. We have used Five9 but I still have challenges pulling quality reports with exactly the data I am looking for. I stopped by the booth at a conference and as helpful as the booth workers tried to be, nobody could help me set up the reporting I needed. I have worked with a few team members that were somewhat helpful but still trying to figure out how to pull the numbers I am looking for. Review Source Response from Five9 January 13, 2017 Hi Matthew, Thank you for sharing your feedback. Your request has been escalated and your account manager will be reaching out to you directly if they haven't already. We appreciate your feedback. Regards, The Five9 Team DA Denise A. Recruitment & Research Associate Used the software for: ### "Don't Know" March 10, 2010 4.0 Overall Recommendation- Very useful application, good value for money. Pros Virtual training tool is excellent. Very easy to use the application quick and simple tutorials. Allows for the script to be upload taking undue pressure off the agent, allowing for one screen used. Cons Uploading list was harder than it looked, bit confusing. Did not allow for incoming calls to be answered by the agent (dont know if my settings did not allow for that). Persons could tell you were calling from a softphone, given the quality in some areas. Review Source NS Nick S. Call Center Manager Used the software for: ### "Five9 Review" March 28, 2012 5.0 We are satisfied with the call quality and user functionality Five9 system provides. Pros Admin, Supervisor and Agent Applications are easy to function. The ability to customize scripts, dispositions, user settings and reporting allows the flexibility needed for a constantly improving call center operation. Cons IVR set up is very detailed and complex for our business model. Some of our custom settings were not implemented at first request however all of our requests have been responded to and your 24 hour support has been helpful. Review Source DT Daniel T. Lead Developer Used the software for: ### "Five9 has surpassed all of our expectations" February 8, 2011 5.0 If your business has the need for a virtual call center, Five9 is by far the best solution that we have found. Pros Five9's virtual call center platform easily integrated into our custom software platform. Using Five9's well documented API we were able to enhance our reporting and data analysis engines with real-time call center data. Their IVR creation technology is simple and easy to manage. Bottom line, Five9 just works and works well Cons May be a little difficult to understand the API without having a developer on staff. Review Source EN Eric N. GM SALEST Used the software for: ### "Very Nice System" September 23, 2010 4.0 Overall the system is great would recommend it without hesitation to anyone who is running a call center :) GREAT SOFTWARE Pros Love the abilities the system seems to offer. John has been great. Love the ability to call multiple lists etc... Cons Wish I had more control on List Data - how it is being dialed, didn't realize when I made lists alphabetical, it would also dial like that. Wish could take lists and prioritize them with each other. Wish we had the ability to receive calls as well on DID #'s. Going to work on that next. Review Source RK Ryan K. VP Used the software for: ### "Virtual Call Center" April 21, 2010 4.0 Great for organizations looking for a turnkey, out-of-the-box contact center software and overall technology solution. http://www.five9.com Pros No upfront costs, easy to implement, and easily scalable. No client software required which is a huge benefit to deployment and great for keeping costs low. Great online and automated reporting. Good high level customer service and care. Predictive Dialer dramatically increases productivity. Cons Slightly higher long distance rates. Slow Tier 1 support sometimes and delayed escalation. Review Source PL Pam L. Assistant to the President/CEO Used the software for: ### "Five9 Autodialer" March 28, 2012 5.0 I highly recommend Five9! Our loan collections department needed help in speeding up their calling process. Five9 helped us find a solution! From the sales staff, technical staff and implementation staff-all have been excellent. The staff at Five9 has been helpful, patient and they have great follow-up. We are very satisified with the price of the service too. Pros Our company is using Five9 for autodialing. The monthly fee is affordable, there was no equipment to purchase, and we've received excellent customer service. Cons I have nothing negative to say about Five9. Review Source KG Kevin G. Ae Retail Used the software for: 6-12 months ### "Great" July 18, 2019 5.0 Great Pros Helps motivate everyone. Keeps everyone happy Cons Nothing. It's been great. Really like the simplicity Review Source DL Dan L. COO Telecommunications Used the software for: Less than 6 months ### "COO" January 10, 2017 4.0 We have used Five 9 for about 4 years. We would recommend this product. It has served us well in those years. We feel we need more from our system so we may be forced to move on. But overall the service and the product is very good. Pros Reliable Cons We do not have a dash board - We need this for our reps Some other functionalities are a bit outdated. Review Source DT David T. Customer Engagement Manager Retail Used the software for: ### "Five9 for customer support" February 6, 2017 4.0 Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls. Call recording and reporting are up to expectations. We've had some friction keeping our team updated with the correct version of Java required across the board. In general it's a solid solution with an easy integration to Zendesk, giving our team a centralized home for serving customers. Pros Strong integration with ZenDesk Cons Reliance on Javascript can be challenging with different versions flying around. 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