# Page 15 | Five9 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Five9 the right Call Center solution for you? Explore 481 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132405/Five9/reviews --- Five9 4.2 (481) [View alternatives](https://www.capterra.com/p/132405/Five9/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 15 - Reviews of Five9 ## Showing most helpful reviews Showing 351-375 of 481 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BK Ben K. IT Used the software for: ### "Some tools are build the right way!" September 29, 2010 5.0 Definitely. If you are setting up a call center, this is the most advanced system out there. Pros Excellent system, easy to use and configure, excellent training, great customer service. The people are friendly, they take their time to make sure you understand what to do. The training is excellent and they want you know the system before you start dialing. Five9 really knows what they are doing. Cons Not the cheapest solution, but worth it. Certification is tough so be sure to know your Five9. Review Source JW Jordan W. Account Executive Computer Software Used the software for: 1-2 years ### "Cold Calls" February 12, 2019 4.0 Pros Five 9 is a great service for calling prospects. Cons Sometimes five 9 will not work, but typically it is pretty reliable. Review Source SM Stephanie M. Pre-Construction Used the software for: ### "Review for Conrad" September 29, 2011 4.0 Once the cons are fixed with the next version, I would recomment the product to anyone. Pros Great people. Very easy to use software. It doesnt over-load you with a bunch of things that you don't need. Ask for Conrad & Resty...they are my favorites. Endless cababilities for analyzing call data. Cons No Printing/emailing cababilities for contact records. Cannot set and save custom contact list viewing options in Admin Center. Cannot change fields once they are created. Review Source LZ Laura Z. Philanthropy Used the software for: ### "Ease of Use, Execellent Call Quality" January 12, 2014 4.5 Pros Five9 Virtual Call Center has an array of features that meets all of our needs within a 24/7 contact center environment. It is easy to use, flexible and in an emergency can be accessed from any high speed internet service. It is also important for us to have the ability to evaluate our pricing structure and sales team. Cons Waiting on workforce management and a way to deliver voicemails after an unsuccessful first attempt. Not a big deal or a deal breaker. Review Source SS Sharif S. Salesforce.com Administrator Used the software for: ### "Virtual Call Center" February 24, 2010 5.0 I highly recommend this product for any call center environment, very easy to use and great support. www.five9.com Pros The Five9 call center software has increased productivity for our organization. Very easy to use, good reporting, and great support. Our implementation manager was there during and after the implementation phase. The predictive dialer was up and running in no time. Cons Reporting is great but can be a little better, more to come in the next release from what I hear. Review Source AK Angela K. Call Center manager Used the software for: ### "BDM review" March 10, 2010 3.0 I would recommend Five 9 as a useful and feature-rich call center tool. Pros Five 9 has a lot of great features and most of the time when you ask "can I do this" the answer is yes. The support team during installation is very helpful and knowledgeable. Cons Our agents work remotely and we've had a lot of issues with connection and audio problems. The support team often immediately dismisses it as internet connectivity problems without digging into the problem further. Review Source DD Dennis D. CEO Financial Services Used the software for: Less than 6 months ### "Try before you but to see it is a fit" February 27, 2016 4.0 Pros Easy to use, support was very helpful. The provided a free try and answered a lot of questions. I really like the system. One of the keys you Need to consider is the head set you use. Find a good wireless one that works well. My staff seems to like to roam when they talk and I've seen they wonder all around, including me. Cons Limited CRM. Their solution is that you buy Sales Force, which maybe a good idea. One of the limiting factors is to send emails to,customers while your talking to them, to send an email you have to end the call. Would be great if you could send email while talking and have an API to MailChimp or others. Review Source AG Arlen G. Dialer/Data Management Technician Used the software for: ### "Not the best I have used." June 17, 2015 2.0 I found the software bulky and inconvenient. From the agent desktop application to lead management and reports it was simply more complex than it had to be. Customer service was helpful enough, but at times it took too long to speak to someone. More critical issues always seemed to need escalation and resolution came slowly if at all and as soon as they determined the issue wasn't something on their end they were done helping. Overall for the size of call center we have (15 stations) and the type of dialing we do (predictive cold call) it just wasn't the solution for us. Review Source ML Matthew L. Manager Used the software for: ### "Great!! But..." February 22, 2012 3.0 It is a great product that can fill the needs we have. The biggest thing it is missing is some sort of notification to Agents (not supervisors) when the ACD status changes. Pros It is VERY versatile! It will be with us for the long haul and adapt to our changing needs. Cons Trainers were not experts with the system. We felt the trainers that we had didn't know as much as they should about the system. Someone that is supposed to be the most knowledgeable Five9 person was quickly dismissed. Review Source MZ Matt Z. Outsourcing/Offshoring Used the software for: ### "Quality hosted inbound and outbound call center solution" December 18, 2013 4.5 Pros As a product Five9 enables our organization to have one hosted solution for inbound and outbound calls regardless of whether our agents are in one of our three call centers or working from home across the 20+ states we operate in. As a vendor they are great to work with. Cons We wanted a multichannel offering so that we could do social monitoring for our clients. With their recent acquisition of SoCoCare we understand this is now available. Review Source HE Henry E. CEO Used the software for: ### "Countermind" February 21, 2012 5.0 Nothing major to put here at this point Pros system is pretty easy to maneuver Cons when agent gets a call the script jumps up and blocks the caller information info screen and theres several windows you need to close to get to that point it should be to my choice to what screen i want to jump once getting a call - it would be best for us to have the prospect info right infront of us when a call comes in so we can approach them in their first name Review Source ND Natassja D. Administrative Assistant Used the software for: ### "Conrad Guadiz" December 29, 2011 5.0 Conrad is fantastic to work with, he has made our transition to Five9 dialers so easy and wonderful. Thank you Conrad!!! Pros Conrad was our implementation manager. He helped set up our account and answered every question we have had. He was always fast, efficient and friendly :) Five9 is a wonderful system when you have an amazing tech person to talk to for any issue. Cons The implementation process has to be longer- 2 months is not enough time! Review Source JH John H. marketing manager Used the software for: ### "Easy to deal with" November 11, 2011 4.0 If you don't use 5/9 then you are wasting time and energy. When you get the system in motion it's like a calling freighttrain Pros When the system is running smooth it handles all our needs. Since using 5/9 our call center has increased production and size ten-fold. Our sales #s are through the roof Cons When changing features on our own we managed to create a couple of problems that we needed to get help from 5/9 customer support to fix. They did Review Source RM Ronald M. Management Consulting Used the software for: ### "No doubt best in class!!" February 20, 2014 4.5 Pros simplicity of use, attentive client services, a multiple suite of options available and extremely cost effective with a substantial ROI! Cons I cannot appear seamless with my clients when I have arranged a meeting for them Review Source RT Rey T. Inestment Relations Used the software for: ### "Great" February 3, 2012 4.0 It is a great dialer service with many features that have great benefits for a comany. Pros The pros are there a lot of ways to keep track of all the leads you have contact with. You can also create reports to fit what you the client need to keep track of all the people you talk to. The technical support team really helps you learn this system. Cons There is a lot to learn in what feels like a short period of time. Review Source sS shelby S. president Used the software for: ### "Job Well Done" February 10, 2012 5.0 yes i am not going to recommend any one in my industry because with Five9 I have the edge lol thx guys Pros the only reason you got this account is because your sales people answer there phones this is the first step to being true professionals in your business and then Mike Dunbar and his team are the best i have seen and with my 25 years experience has made me a very happy customer thx guys Cons i cant find one yet Review Source DB Douglas B. Oil & Energy Used the software for: ### "Simple but full-featured; integrated CRM; great for outbound campaigns" January 12, 2015 4.5 Pros Using Five9's calling and administrative features is very straightforward. Five9's software provides all the bells and whistles in an easy to use package. The integrated CRM is great for outbound campaigns using preview or predictive dialing. Cons Accessing some of the integrated CRM information can be a little bit difficult, but Five9's robust reporting system works around this limitation. Review Source Craig A. General Manager of Western Australia Real Estate Used the software for: I used a free trial ### "null" June 14, 2016 3.0 Review Source MJ Michelle J. manager Used the software for: ### "Ma. Louriza Flores" December 6, 2011 3.0 Very good experience thus far. Customer support always ready to help if the need arises. Pros excellent customer services ! Louriza is always friendly and professional. She takes the time to walk me through problems and answer all my questions! Enjoy working with this company in part due to my service rep! thank you Cons Many more features then I need to use for my needs. at times can be too much information. Review Source BJR Brian J. R. Banking Used the software for: ### "Waste of money " February 6, 2014 2.0 Pros Not much. Everything they do, other companies do better and cheaper. Cons Compliance has no idea what they are doing. They told us to keep the drop call ratio at 3 or below, yet their system doesn't make calls (one every five minutes or so) with that option enabled. The people there have not stood by us and have offered conflicting and often unintelligent responses to legit inquiries. Review Source SW Shannon W. Agent Used the software for: ### "Carolina Call Center's Review" March 31, 2010 5.0 One of the things that is great about Five9 is any time there is a problem, they are very helpful in fixing the situation right away. Our escalations manager Steve Stone is wonderful to work with and so helpful with the few problems our company has had with using the software. Steve is very knowledgeable and has the ability to walk us through a problem with ease. Pros The software is very easy to learn and use. Cons Sometimes the server will go down and I will lose a call. Review Source ES Erica S. Broker Real Estate Used the software for: 6-12 months ### "Five9" October 4, 2018 5.0 Pros This software is very versatile and very easy to use. It can be used for a wide variety of businesses. Cons It’s very expensive and it seems to be only one person for sales or customer service. But there is a great response time Review Source CW Cedric W. President Used the software for: ### "Finally a system that truly works" March 22, 2012 5.0 Five 9 does everything we need and then some. We are still learning the system, and the more we learn the more impressed we become Pros I am very impressed with how easy you guys have made five9 to use. Plus the support is always available and Conrad has been there whenever we need him. I wish I would have known about Five9 earlier Cons Takes a few days to get setup and installed however its worth it. Review Source MB Melinda B. Director Used the software for: ### "Easy Implementation" February 3, 2012 4.0 I would recommend this to any colleagues that are in need of a similar program. Pros The system is easy to use. Simple to implement. My implementation Manager has been excellent. Very thorough and provides great instruction. The program itself is easy to use and very user friendly. Cons I wish the system could be launched from a desktop icon instead of logging onto the web each day. Review Source AS Anthony S. President Used the software for: ### "Call Center" July 27, 2010 5.0 Lower the cost!! I am going to lose this one. Pros System works very well and is easy to use. Cons Customer feels that the product is to expensive and they cannot justify the cost anymore. 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