# Page 16 | Five9 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is Five9 the right Call Center solution for you? Explore 481 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132405/Five9/reviews --- Five9 4.2 (481) [View alternatives](https://www.capterra.com/p/132405/Five9/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 16 - Reviews of Five9 ## Showing most helpful reviews Showing 376-400 of 481 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JA Jessica A. Telecommunications Used the software for: ### "Great system. I would recommend this to anyone starting a call center." February 20, 2014 4.5 Pros It's easy to use and very easy for new agents to catch on to the agent app. The online manuals are very informative (for as lengthy as they are). Five9 has a lot to offer. Cons Some of the reports do not quite pull all of the information needed for our business, but there are ways around it. The support staff will work with you to get the product you need. Review Source CB Charles B. Web Development Manager Used the software for: ### "Our story with Five9" February 29, 2012 4.0 If you're looking for a call center solution thats easy to pick up, easy to implement, and works everywhere - Five9 is for you. Pros The fact this Call Center lives in the cloud has dramatically cut costs, and affected how we do business. We've already made a fairly heavy push into the cloud, and having Five9 as part of that personal cloud is a true boon. Cons None to report thus far Review Source TA Taher A. VP Used the software for: ### "Five9" January 27, 2011 4.0 i recommend it to inside sales call centers Pros cost effective - easy to use - helps with contact rate Cons hangs up on many of our clients- hard to customize to my changing needs - reports are a little confusing and there are many of them - but the hanging up on our clients when using predecitve dialer is our biggest issue right now that needs to be resloved. Review Source FF Felecia F. Office Manager Used the software for: ### "Product and Support Review " November 17, 2011 4.0 Very happy with the product we wish it could do more for us. Pros System meets the basic needs our company is looking for. Customer Support is excellent and does everything that we need and tried to help as much as he can. Conrado is very helpful and explains the system as many times as I need him to. Cons Does not do everything that we need, but suits us for now. Review Source KK Kasey K. Fronter Used the software for: ### "Great Product" March 5, 2012 5.0 I have told many people about this site and how great it is to have good customer service and help with questions no matter how weird they are. Pros Once you understand how it works you can make it work for almost any company. The customer service is wonderful and Conrado is a great teacher Cons If you have never used a product like this is may be have hard to understand at first Review Source CC Cameron C. Product Manager Used the software for: ### "Outbound AutoDialer Review" March 12, 2012 4.0 The support staff at Five9 are highly knowledgeable and always available to assist. I recommend the Five9 product for anyone looking at outbound autodialer systems. Pros The Five9 Outbound autodialer system meets all of our needs with its automated processes and ability to transfer calls to third parties. Cons Five9 does not have an SFTP solution available for information transfers. Review Source DR Dan R. General Manager Used the software for: ### "Conrad G was an All Star!" January 26, 2012 4.0 I advise using the Five9 Call Center for a soluiton to your outbound call center needs to grow your business. Pros Conrad was very helpful in maximizing my call center contact rate! He is always very quick to repsond for trouble shooting and making suggestions for tweeking the dialer to maximize results. Cons Main implementation hours are based on Pacific time zone. Review Source EM Emily M. Computer Software Used the software for: ### "Overall Strong Performance, Minimal Issues" February 19, 2014 3.5 Pros I personally found their platform really easy to use, and the sales and support teams have been very attentive. Cons We often discover issues before they do and have to reach out to them to make them aware and get the issues fixed. This was especially prevalent approximately six months ago, but it has improved significantly since then. Review Source SP Sabrina P. Office manager Telecommunications Used the software for: Less than 6 months ### "Five9 review " November 8, 2016 2.0 For the most part they are good. Just the prices are too high and they do not get back to you when they say they will.. Pros Ease of use Cons Price and customer service is poor Review Source mT mark T. manager Used the software for: ### "Thanks To All AT FIVE9" January 31, 2012 5.0 A++++++++++ Pros just finished with my implimentation manager Laura Flores and i must say that it went extremely well. not only was she available and willing to help with all my needs but she also went above and beyond to help me load my lists. Fast, Smooth and Friendly would reeccomend to all. Thanks again, Mark Cons Didnt do this sooner Review Source JC Jordan C. Owner Management Consulting Used the software for: Less than 6 months ### "Owner" December 7, 2016 5.0 Reporting provided is superior to a lot of programs used. Very easy to manage call center from phone numbers, voicemail, routing, and different scripting and routing options. Review Source AP Alex P. General Manager Used the software for: ### "Over View" November 14, 2011 5.0 I recommend this service to any call center. It is great and easy to use. Pros The customer service on learning this product is well. A representative named Louriza Flores was great with answering any questions we had. She was always willing to go the extra mile to help us out and making sure we know the product inside and out. Cons No con's yet so far. Review Source AR Amy R. Operations Manager Used the software for: ### "five9 services has shown to be extremely important and helpful for our business to run with ease. " March 18, 2010 5.0 I would without a doubt recommend five9 services to any businesses that I come across looking to use a dialer service. Pros Excellent training. Easy to follow step by step instructions for running the five9 dialer. Quick and informative response by the technicle staff. Cons I truly feel very pleased with five9 services and have no complaints to mention. Review Source AW Andy W. Used the software for: ### "Does The Job, But Archaic" December 14, 2016 4.0 My experience with Five9 has generally been positive, but it doesn't seem to be very ip-to-date. It seems and feels like a software program from the early 2000s. Review Source DL Darren L. President Used the software for: ### "I have had great customer support" August 25, 2011 4.0 Great, if you need to start up a business at a loew cost. Pros What we all lack in understanding software FIVE9 makes up for in tutorials and support. Thanks Conrad...you saved my business...twice. Cons 14-24 hours of dedicated time to learn the system on your own to conduct business. But, once you get it then you are good moving forward. Review Source DS Dan S. Director of Strategic Accounts Used the software for: ### "Flawless implementation" December 1, 2010 4.0 Great software and great people. Merv & Nick went out of their way to make sure that we were successful. Pros We had a tight deadline for implementation, and the Five9 team made sure that we were up and running on time and within budget. Cons The implementation spreadsheet is a little overwhelming, but it is set up to "measure twice, cut once." Review Source JM Jared M. Marketing Analyst Marketing and Advertising Used the software for: Less than 6 months ### "Great initial view into Five9" August 5, 2021 5.0 Pros Right as you log in, has a "point and click" feel to easily filter on who's using the software, very clean and tidy. Cons I haven't run into any issues yet, the login-setup process went very smooth. Review Source MS Mike S. Marketing and Advertising Used the software for: ### "Five9 has outperformed every other hosted solution we have tried" February 14, 2014 5.0 Pros The ability to manage campaign specifics without contacting support is great. It has just about every bell/whistle you could hope for in a dialer. Cons Not a big fan of their recent invoicing system. Its a tad complicated and hard to understand. However, in three years we have never caught an invoicing mistake. Review Source ND Nick D. Founder Consumer Services Used the software for: I used a free trial ### "Good auto dialer" July 2, 2019 4.0 Pros It was good to handle the information and the disposition was easy to do with keyboard shortcuts Cons The way if someone hung up that it would kick out the menu for a disposition Review Source Response from Five9 July 15, 2019 Hi Nick, thank you for sharing your feedback about Five9. We really appreciate when customers share their feedback. if you ever have any questions please let us know. DJ Dale J. Chief Operating Officer Used the software for: ### "Definitely the provider to go with" February 10, 2012 5.0 I would highly recommend five9's services and product. Pros It's just uncanny how five9 exactly met all of our needs no matter how big or small they were through every step of the way. From planning, to setting up, to implementation, to making sure that everything is going smoothly. Cons Didn't encounter any problems so far Review Source SL Sarah L. Used the software for: ### "Perfect solution" December 5, 2016 5.0 Definitely a great solution for a call center and makes running one much easier. No more dialing by hand and makes life so much easier. Review Source KC Kathy C. Used the software for: ### "Good for business" April 3, 2017 3.0 Good for business with ease of use. Sales s Is hard, this helps ,,,,,,,,,,,,very familiar with association programs. No business programs Review Source Response from Five9 June 29, 2017 Hello Kathy, Thanks for taking the time to post your review. We're glad to hear Five9 is able to help you with your sales efforts. If you ever have any questions about our features, please don't hesitate to reach out to your account manager. PB Paul B. VP of Operations Used the software for: ### "Increase in productivity" March 16, 2012 4.0 I would recommend Five9 to anyone who wants to increase their call rooms productivity. Takes the guess work out of managing people. Pros System is easy to use. Helps salespeople become more efficient. Increases dials and productivity. Cons Like anything it takes time to get used to using. As you use you learn and can make changes. Review Source AD Anthony D. Sales Manager Used the software for: Less than 6 months ### "Great Product and Service" January 27, 2017 4.0 Five9's functionality is great and is easy to train my representatives on its use. Pros Great reporting and interface Cons Cost Review Source DB Dan B. Insurance Used the software for: ### "Not worth the time and money" December 3, 2013 1.0 Pros The account execs are nice, but that's about it. Cons The customer service is out of country and not helpful. Even with their help, we are unable to properly configure the systems to handle two-line capability. The system will not call leads first, so we have spent more time than it's worth. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.