# Page 17 | Five9 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Five9 the right Call Center solution for you? Explore 481 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132405/Five9/reviews --- Five9 4.2 (481) [View alternatives](https://www.capterra.com/p/132405/Five9/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 17 - Reviews of Five9 ## Showing most helpful reviews Showing 401-425 of 481 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SD Steven D. System Administrator Used the software for: ### "Great Dialer" February 15, 2012 4.0 Five 9 does exactly what it is suppose too. Makes calls and connects to our users. Pros Five9 setup screen is similar to Windows Server Active Directory which made it easy for me to understand. Cons Only the administrator can listen to the voicemails which makes it hard for me to go through them all. Review Source LH L H. Operations Manager Used the software for: ### "Very Good Dialer, Great Implementation" February 21, 2012 4.0 A great system. Pros Feature rich. We came up with additional requirements during implementation and they were handled with relative ease. Cons It does take a commitment to utilize all the capabilities. This may not be so much a con as a recognition of the capabilities of the system. Review Source HM Humberto M. Technical Support Used the software for: ### "Great Software" February 24, 2012 5.0 Great feature rich software, very knowledgeable and helpful technical support. I would recommend this software to any business that relies on VoIP on a daily basis. Pros Lots of features, great technical support and product implementation support. Cons None. Product implementation program helped resolve most issues. Review Source JK Justin K. Senior Tech Used the software for: ### "Weedman Toledo Five9 " February 27, 2012 4.0 This is our second year with Five9, and I am very pleased with the results it has given our company thus far. Pros Easy to use, train, and implement for new users/companies. Customer service is prompt, precise, and reliable. Cons Custom reports could be easier to manage/configure depending on needs. Review Source CR Cynthia R. Management Consulting Used the software for: ### "The Very Best Service!" March 10, 2014 5.0 Pros The product is flexible and easy to use. Five9's support is great; they are always available for additional assistance. Cons There isn't anything I don't like. I have used Five9 for various companies I've worked for over the years, and I have always liked their service. Review Source RB Reuben B. Loan Officer Used the software for: ### "Five9" January 28, 2011 3.0 Good system for contacting incoming leads May take some work to customize and optimize for your business Pros Customizable dialer and Campaigns Fast connection to incoming leads Reports track calls and performance Cons Lead lists are difficult to customize Intregration not straight forward Review Source MV Miguel V. Division Manager Used the software for: ### "Five 9 Implementation" March 19, 2012 5.0 Keep doing what you're doing, it's working!!! Pros So far we have nothing, but good things to say about Five 9 and the service our company has received from them. Anytime we have a technical question the problem is resolved within minutes of calling for support Cons Nothing so far Review Source AN Ahmed N. CEO Used the software for: ### "What?" February 6, 2012 3.0 Fair. Conrad is great! He responds to my questions and needs. I am still not sure which reports to look at to make sure we are on track and that the system is working. Pros System works as stated Cons Lots of areas to setup before you can use system. 1st assigned support person to help us was confusing. Review Source CG Cesar G. President Used the software for: ### "Five 9" January 30, 2012 5.0 Five 9 is a great partner in delivering both flexibility and ease of use in a call center software application. Thank You Five9 Pros Easy to deploy for both small and large scale platforms. Cons Applications would benefit from the intergreation of a workforce and call forecasting module. Review Source BL Benjamin L. Director of Sales Used the software for: ### "comfort and ease" January 31, 2012 4.0 I am at the beggining of my buisness journey with five 9,i predict a good relationship Pros The customer relations are reliable and efficent,i need alot of hand holding and have recieved that so far. Cons alot to learn at a pace that on my end is rushed,nothing negative as of yet Review Source BB Bogart B. Used the software for: ### "A short review of Five9" December 15, 2016 3.0 I have used Five9 for over a year. It functions more than other software systems that I have used in the past but it freezes often and the VCC connection also drops fairly frequently. Review Source Response from Five9 September 6, 2017 Hello Bogart, Thank you for posting this review. I have forwarded your feedback to your account manager who will be in touch with you. MM Mary M. operator Used the software for: ### "Customer Support is key throughout relationship" February 3, 2012 4.0 I would like access to my manager beyond the 60 days. As relationships go. With great customer service I will grow and have less time to spend with support. I will also need more of your products and services which increases your income as well. Give a little to get alot! Thank you! Pros \*\*\*\*\*\*\*\*\*\*\*\* Cons \*\*\*\*\*\*\*\*\*\*\*\*\*\* Review Source LM Lucy M. Owner Used the software for: ### "Perfect for our office!" March 8, 2012 4.0 I would recomended this system to other office like ours. Pros Very easy to learn and use. Cons sometimes it's hard to get through to tech support and once you do get through its hard for them to understand what your issue is so it takes a little while to get to the fix. Review Source TC Timothy C. Retail Used the software for: ### "Great when it works." May 27, 2014 3.0 Pros It's easy enough to use with plenty of features. Communication within the call center and with satellite locations is easy. Cons It seems to be unreliable. Service goes down at least once a month, and we are never sure how long it will be down. Review Source GF Graham F. Telecommunications Used the software for: ### "Small customer service-based company that requires excellence. " February 24, 2014 4.0 Pros I am very pleased with the product and am looking forward to applying our company's personal touches to our profile. Cons The Five9 system is very user-friendly to a degree, but it could be streamlined when it comes to administrator settings. Review Source TW Tom W. Food & Beverages Used the software for: ### "Not the best" June 4, 2014 3.0 Pros You can monitor and group your staff, and you can send messages to other employees. Cons The maintenance and the constant drop calls. The call transfer is not the easiest to understand, and the call monitoring is not the best quality ever. Review Source JL James L. Operations Manager Used the software for: ### "Increased Productivity" March 20, 2012 5.0 Overall highly recommended. Pros the system is very friendly at a user/agent level. we have seen a direct response in our productivity levels. Cons There are so many features available on the admin side that implementation can be overwhelming Review Source GB Guillermo B. General Manager Used the software for: ### "NLS implementation review" October 17, 2011 4.0 It is a great Plug-N-Play software! Pros Ease implementation with Five9 have a great support team that makes a very smooth implementation. Cons The script tab needs a lot of improvement specifically, when we try to implement a complex campaign. Review Source ED Elias D. Director of Operations Computer Software Used the software for: Less than 6 months ### "Good solution lacking some key functionalities" December 10, 2016 4.0 The product is simple solution. Teams which dont have complex requirements, may find this as a good fit. It's ok in terms of stats on how long your SDR team has been on phones. The routing mechanism and logic is also decent. The Salesforce integration did not seem to be that solid and we often found issues with it. Pros Simple to use Easy to view and understand Cons Cannot be used for a complicated call flow Salesforce integration is not very solid Review Source BP Brett P. SVP Marketing Used the software for: ### "Five 9 works wonderful for online mortgage company increases contact rates by 50%" March 29, 2011 4.0 Would recommend to anyone looking for an outsourced dialer solution. Pros Robust feature rich SAAS dialer solution that works exactly as described. Cons Minor issues in speed to deploy and required customizations with our existing CRM provider. Review Source EP Erick P. Reginal Sales Rep Used the software for: ### "So Far So Great " January 20, 2012 5.0 this is the cadillac of Virtual Dialer solutions there are very few thing the havent thought of... Pros The implementation and the fact that even if I was dealing with different people everyone understood my needs. Cons none even in the early morning Review Source VR Verified Reviewer Enterprise Account Executive Computer Software Used the software for: I used a free trial ### "Great tool" October 10, 2018 4.0 Pros Great tool for making calls and being productive within your organziation. clean contact center and usability Cons Nothign really to complain about yet. It could be that I haven't used it very much but very clean so far. Review Source JR John R. Owner Used the software for: ### "GREAT IMPLEMENTATION REP" February 1, 2012 5.0 BEST CRM CALL CENTER AND REP I HAVE HAD IN MY SEARCH! Pros LOURIZA FLORES WAS AWESOME AND VERY PATIENT UN HANDLING ALL OF MY NEEDS AND WORKING WITH MY PUSHY PERSONALITY! I HIGHLY RECOMMEND HER!!!!!!!!!!!!!!! Cons I HAVE NO CONS! Review Source DD Dan D. Manager Used the software for: ### "Offshoring Review" March 10, 2010 4.0 Highly Recommended. Pros Very easy and quick to setup Cons reports need work, they need to be made more user friendly, special features like seeing calls that are parked or placed on hold...no way to currently see them. Review Source AY Alp Y. IT Specialist Used the software for: ### "Great Call Center Solution" February 23, 2012 5.0 It's probably the best software in the market! Pros It is easy to use and it has all the needed features to make the administrator, supervisor and agents happy. Great Customer service (by Conrad) Cons I haven't found one yet. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.