# Page 18 | Five9 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Five9 the right Call Center solution for you? Explore 481 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132405/Five9/reviews --- Five9 4.2 (481) [View alternatives](https://www.capterra.com/p/132405/Five9/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 18 - Reviews of Five9 ## Showing most helpful reviews Showing 426-450 of 481 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Jeff H. Used the software for: ### "Great Software!" December 14, 2016 4.0 The software was worked great as I have taken and made calls. It is a smooth process and I have enjoyed using it. Only suggestion would be to figure out a way where there isn't a lag when uploading a file onto it. Other than that, I would definitely recommend it! Review Source KL Kara L. Director of Professional Services Used the software for: ### "Training Administration " January 25, 2012 5.0 Ma. Louriza Flores had done a great job and been a huge help. I look forward to our continued training. Pros Was great to see the account set up for what our company needs and updated in real time. Cons None that I experienced so far Review Source LC Leonard C. Marketing and Advertising Used the software for: ### "Reliable and intuitive, but I wish it had better predictive capabilities" May 27, 2014 3.5 Pros Fast calling. There's very little time between calls. It has a very intuitive interface. Cons Dialing is not predictive enough. A relatively high percentage of calls went to voicemail or were not answered. Review Source TH Thomas H. Director of Opperations Used the software for: ### "Remote Dialer" August 25, 2011 4.0 If you do not want to buy a dialer and have a tech on staff to keep it up and running this is by far your best option. Pros Best remote dialer I have ever used Cons It's web based so when Five9 has issues there is nothing that I can do Review Source JM JC M. CEO Used the software for: ### "Louriza Flores" February 10, 2012 5.0 Keep up the Great Work! Pros Great Customer Service, Very Knowledgeable of product to help me implement what I need for my system. A Great listener and all around nice person to work with. Cons No cons on my end. Review Source PC Phil C. Office Manager Retail Used the software for: Less than 6 months ### "Welcome change from previous clients" January 30, 2016 4.0 Pros Most of all, I'm a fan of the integration with Zendesk. From a performance perspective, it focuses my team much more and allows for us to create a more focused KPI. Cons Many members of my team including myself have experienced a wave of technical issue recently that can be relatively handled with troubleshooting, but it appears that Java doesn't consistently play nice with our computers. Review Source KB Kenneth B. President Used the software for: ### "Great support" January 17, 2012 4.0 I would definately recommend this product. Pros I like the flexibility and thoroughness of both the product and the customer support. Cons Alot to learn due to the amount of possibilities available with the product. Review Source EC Erin C. Marketing & Events Coordinator Financial Services Used the software for: ### "null" November 12, 2018 5.0 Review Source RG Randy G. Used the software for: ### "null" May 29, 2019 5.0 Review Source CL Charlie L. Telecommunications Used the software for: ### "null" March 30, 2018 5.0 Review Source KM Keith M. Captain Military Used the software for: ### "null" August 17, 2018 4.0 Review Source gA guillermo A. Used the software for: ### "null" May 1, 2019 5.0 Review Source BD Brian D. Call Center Supervisor Used the software for: ### "Good Product" June 22, 2012 4.0 Good for big or small companies and very customizable Pros Great Customer Service and once you figure out how to use it, it is pretty simple Cons Difficutl to figure out at first as there are a lot of componnents Review Source TR Theresa R. Sr Staff Analyst Used the software for: ### "New to autodialing" September 27, 2010 4.0 Great customer service and great product. Pros Customer support is excellent. Cons I gave ease of implementation 3 stars as customer service had to help a lot in getting the first campaign off the ground. Review Source NW Nadine W. Call Centre Manager Used the software for: ### "Our perspective" March 11, 2010 4.0 It is great system for what our company uses it for. Pros We have been pleased with the upgrades that Five9 have implemented in the last few years. Cons Types of reports could provide additional information. Review Source DD Derek D. Owner Used the software for: ### "Love it!" February 10, 2012 5.0 Buy it and dont think twice about it!! Pros It took a little bit to figure it all out because you can do so many things with it but we had it up and running in no time!! Cons None - It works like a charm Review Source KK Kalyan K. Marketing Assistant Used the software for: ### "Excellent customer service" February 26, 2010 5.0 Try it out, see if you like it for yourself. Pros The agents really work with you to make sure you get what you want. Also very competitive and reasonable pricing. Cons I have had no problems with five9. Review Source GS Greg S. Used the software for: ### "This is the best and easiest dialer system to use. " January 16, 2017 5.0 We have used Five9's dialer for a while and it's helped our company a lot over the years. We have tried to use a few other companies dialers before and always come back to Five9, nothing else is as easy to use or works as efficient. Review Source DE Doug E. Director of Operations Insurance Used the software for: Less than 6 months ### "Nations Insurance Solution Survey" April 23, 2015 5.0 Pros The system is very easy to maneuver. The tech support team is awesome! Everyone is willing to work together. It is like having a true partner. Cons We use the Agent Desktop Kit and the Java does not work well. Too many times we have to relaunch the dialer. I don't like that the data is purged so often. I have to create many scheduled reports so it is not lost for good. Review Source LS Leif S. Global Customer Care North America Operations Mgr. Used the software for: ### "AMD GCC" March 22, 2010 4.0 Great product and great post-sales support Pros Easy implementation and great support. Problems are short-lived and few and far between Cons The standard reporting could be a bit more extensive Review Source DM Dedrick M. Used the software for: ### "Great Product and Supprt" December 12, 2016 5.0 I have used this software in the past. Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues . I recommend this software. Review Source TB Toffer B. Business Development Specialist Used the software for: ### "Louriza Flores" February 21, 2012 5.0 I would and have recommended five9 to other companies. Pros Wonderful to work with. She makes everything so much easier to understand Cons I don't think I have come across any problems. Review Source FB Faust B. Call Center Agent Used the software for: ### "Easy to Learn" March 9, 2012 4.0 Good thing to use for call centers. Pros Convenient icons, quick to understand, easy to learn Cons Just some bugs with Five9 hooking up to Lime Light with some things Review Source SQ Steve Q. President Used the software for: ### "First Review" March 27, 2012 4.0 Very happy with the overall value and performance. Pros Dials fast. Does everything promised. Cons No desk top shortcut for the agents. This would be a big improvement. Review Source RC RUSSELL C. DIRECTOR Used the software for: ### "Director of Marketing " March 21, 2012 5.0 I would recommend five 9 VCC services to any business that plans on using VOIP to increase productivity. Pros Easy to use and great customer services Cons no cons on this system Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.