# Page 19 | Five9 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is Five9 the right Call Center solution for you? Explore 481 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132405/Five9/reviews --- Five9 4.2 (481) [View alternatives](https://www.capterra.com/p/132405/Five9/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 19 - Reviews of Five9 ## Showing most helpful reviews Showing 451-475 of 481 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KS Kris S. Used the software for: ### "Call Center Telecom" January 5, 2017 4.0 I speak highly in regard to the dialers capabilities and compliance standards, with Long Distance expense being the one negative. Strongly recommended. Pros Functionality. Cons Pricing. Review Source SD Sam D. Used the software for: ### "Definitely worth it!" December 15, 2016 5.0 I've used Five9 now for about 4 months, NEVER had any glitches, freezing, or any general slow loading time. It's quick, easy, and reliable. I'll definitely be a customer for life! Review Source M(B Melinda (Mindy) B. Director Used the software for: ### "Great Support Personnel" January 27, 2012 4.0 Highly recomended Pros The training team who walks you through their software is excellent. Patient, very thorough and detailed. Cons None as of yet.. Review Source LH Lori H. Supervisor Used the software for: ### "Ms. Louriza Flores" November 22, 2011 3.0 Easy implemenation and great follow up. Pros Startup quickly and easily accessible to Ms. Louriza Flores Cons Not easily explained on features or changes Review Source HA Horacio A. Dir. of Civic Engagement & Community Education Used the software for: ### "good service" April 10, 2012 4.0 good service even though a little pricey Pros had a pretty good experience Cons maybe better customer and timely customer service. was a little expensive Review Source MD Mark D. Sales Manager Used the software for: ### "Better then dialing by hand" March 5, 2012 4.0 Good system Pros Allows us to contact out older data base in a uniformed fashion. Cons Hanging up on person because some one else picked up first Review Source lO latoya O. owner Used the software for: ### "AWESOME!!!" February 13, 2012 5.0 I would say this is by far the best system on the market today! Pros Conrad was Great in getting my system up and running Cons i currently don't have any Review Source JR Josh R. Used the software for: ### "Great for the price" December 16, 2016 4.0 Offers a lot of customization for reporting and customer support was helpful when I called in. UI is a little outdated, but overall great value for the price. Review Source rV ray V. Treasurer Used the software for: ### "system & implementation" February 29, 2012 4.0 we recommend without the doubt Pros we are very pleased with the product and support we receive from Five9.com Cons there is no negative Review Source JW Joe W. President Used the software for: ### "Perfect System" September 8, 2011 5.0 we would recommend this system Pros We are extremely satisfied with the system Cons It is efficient and would improve or business Review Source rK raffy K. ceo Used the software for: ### "five9 review" March 12, 2012 5.0 i would recomend it to any call center Pros very easy to use and has great features Cons has to customized to fit company perfectly Review Source DG Daniel G. Owner Used the software for: ### "Review" March 8, 2012 5.0 I would recomend five9 Pros Great contact rate with clients and knowledgable trainers Cons None! So far I'm very happy with it Review Source FH Forrestt H. PRES Used the software for: ### "APEX REVIEW" February 13, 2012 4.0 I would recommend the system. Pros Very Robust in features, does not go down. Cons Adminstration of the system is difficult. Review Source MP Mike P. Database Manager Used the software for: ### "Just starting out" March 5, 2012 5.0 Great. I would definitely recommend for any non-profit. Pros Very easy to set up a campaign. Cons Tabs do not follow logically Review Source KW Kami W. Used the software for: ### "Customer Support Representative " December 15, 2016 5.0 Overall the system is great! It can run a bit slow at times and freeze once in a great while but other than that it's a great program! Review Source TJ TASHEKIA J. Field Tech Computer Software Used the software for: Less than 6 months ### "One of the best call center software" March 3, 2020 3.0 Pros Auto dials call back timers good with managing agents time Cons connectivity issues customer support issues Review Source KM Karyn M. Used the software for: ### "CSR Manager review" December 14, 2016 3.0 I have had mostly good experience, I do wish that it didn't lag so much and that there were easier ways to make and view reports. Review Source RD Robert D. Call Center Manager Used the software for: ### "Call Center Manager" March 8, 2010 5.0 It is better than others that I have used in the past! Pros I am very happy with your service! Cons None at this time! Review Source JW Jacqui W. Used the software for: ### "Great! Love five9 " December 14, 2016 5.0 It works pretty great! I love using it at work! I think that a lot of people is to try and use five9 their companies! Review Source CG Chris G. Director, Customer Support Used the software for: ### "SendMe" March 8, 2010 4.0 Excellent low cost solution Pros Cost, ease of use Cons Reports are not easy to get necessary information Review Source lR lariza R. administrator Used the software for: ### "Lary's review" March 8, 2012 4.0 different languages trainning Pros so easy to work on Cons you shoud have a different language trainning Review Source JK Jason K. Director of Sales Used the software for: ### "Louriza Flores" February 6, 2012 5.0 Very easy to work with Pros excellent and helpfull Cons Thier was a lot of information to go through Review Source SK Steve K. Revenue Operations Manager Financial Services Used the software for: 6-12 months ### "Mediocre call center platform" November 3, 2016 3.0 Met basic needs of a call center platform but there are definitely better solutions, most notably insidesales.com. Pros Meets basic call center platform requirements (i.e. power dialer, call recording, activity tracking) Cons otherwise, limited feature set. UI is outdated. Review Source KB Katy B. Used the software for: ### "Long time user, first time reviewer" January 16, 2017 4.0 I've used five9 for many years and have found it to be vastly superior to most competitors on the market. Review Source TG Tiffany G. Shift manager Food Production Used the software for: I used a free trial ### "Just trying out things " May 5, 2022 5.0 Pros I really loved the hole set up of this platform it's very user friendly and all but over all this is the place you want to be for all ur management needs for a gameroom/casino for sure Cons Nothing u could say bad about this product it serves its purpose In every way for sure Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.