# Ovatu Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ovatu the right Appointment Scheduling solution for you? Explore 144 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132529/Ovatu-Manager/reviews --- Ovatu 4.8 (144) [View alternatives](https://www.capterra.com/p/132529/Ovatu-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 22nd, 2026 # Reviews of Ovatu Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews AP Amilda P OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “There are so many setup possibilities and customisations available that it allows you to really shape the system around your business instead of the other way around.“ May 15, 2026 PP Pretesh P Head of servicesHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The only thing i can see missing from the system is the ability to request a deposit on the overall amount not just individual treatments. “ July 27, 2022 AP Amilda P OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The platform gives us so much flexibility to run our business exactly the way we want, while still being incredibly easy for guests to use.“ May 15, 2026 BH Berit H Owner/artist Cosmetics, Self-employedUsed the software for: Less than 6 months. “It’s a huge bummer there is limited integrations/no fields for client reference photos in the intake forms.“ October 27, 2021 AP Amilda P OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Booking treatments is smooth, clear, and intuitive, which makes a huge difference for conversion and overall guest experience.“ May 15, 2026 BH Berit H Owner/artist Cosmetics, Self-employedUsed the software for: Less than 6 months. “That’s a huge ding for me, but I will settle for using Jotform as another service in addition to Ovatu.“ October 27, 2021 AP Amilda P OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “It has become one of the most important foundations behind how we operate every day.“ May 15, 2026 TJ Terina J OWNERHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It's unstable, inconsistent, and not user friendly...and support staff is terrible.“ May 1, 2022 ## Showing most helpful reviews Showing 1-25 of 144 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GS Gemma S. Director Retail Used the software for: 6-12 months ### "An amazing asset to any size salon. " May 17, 2019 5.0 Amazing and life changing for the business model we have. Pros We run a very busy salon with all Self Employed staff. This tool allows us to manage other stylists diary’s for when enquires come to ourselves rather than the individual. Cons That stylists can’t have their separate card capture Review Source WC Will C. Director Pharmaceuticals Used the software for: Less than 6 months ### "What an Awesome Product" July 7, 2020 5.0 The support team have been totally awesome, they imported all my old appointments from my old system, so i have full client history. Always responded sometimes within minuets. Amazing team. Well done. Pros This software makes my life bliss. It has such advanced rules I can set for appointments, e.g. I can allow a a service type to be booked only at given times frames, that can be different each day, then on top of that, it works out what digital forms to send at a set time prior, and then goes a step further to pop up a form on the time of the appointment for staff to fill in. Customer love the booking site, the ease of use, the slick interface. Cons The form designer is a bit clunky, and needs to support pictures, and some better layout options, but I did find it responds to HTML tags so made the best I can. Switched from [Bookly](https://www.capterra.com/p/180137/Bookly/) Needed multi platform support and online form filling sue to Covid-19 Review Source LC Lisa C. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Would be so much better if reports didn't show everything booked in. Just cashed off sales. " August 2, 2017 4.0 It's easier than paper. But I would consider changing if a better one was available. Pros SMS and email confirmations Storage function for client details and notes. Email sent to clients confirming booking date and time. Cons Mobile app not scrolling up when you book. Lack of ability to use it to input outgoings, not simple for clients to book, wait list doesn't work on app and the last minute appointments section is very poor. Review Source RJ Rachel J. Hair and beauty therapist and trainer Professional Training & Coaching Used the software for: 1-2 years ### " Brilliant system worth every penny " August 12, 2024 5.0 Loved the app and how easy the whole thing was to use, only cancelled as no longer running the business. Pros Ease of use and knowing that everything was backed up Cons Nothing it’s all good and I kept it running for longer than required just in case I changed my mind. Review Source DH Denise H. Salon owner Health, Wellness and Fitness Used the software for: 2+ years ### "5 start booking system with outstanding customer service " January 31, 2023 5.0 My experience since using ovatu has been great they answer any questions I have in a timely manner and most recently I accidentally synced lots of customers accounts together. I emailed and asked for help to sort these synced profiles out and within a few hours \[sensitive content hidden\] had fixed the main issues I had caused. Then \[sensitive content hidden\] worked his magic and sorted the rest . I’m so grateful that ovatu have such a caring and hard working team Pros I like how I have been able to build the system to suit my business needs it’s not a case if one software suits all. Cons I would like to be able to customise the book now platform more and I don’t like how you get charged 5 credits for a txt message. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Ovatu Ovatu was more cost effective and still is Switched from [Treatwell](https://www.capterra.com/p/181827/Treatwell/) Ovatu made it easy Review Source SV Serina V. Owner and Nutritional Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Ovatu is the reason my company functions so easily in a paperless system! I absolutely love Ovatu!" August 30, 2017 5.0 Ovatu literally allows me to run my company. It is an affordable price for a small business like my own and I cannot recommend it highly enough! Even though there are a few little tweaks I'd like to see in the future, they are small when compared to all of the benefits I receive from the product in general. I am a Nutritional Therapy Practitioner and run my own company solo. Many NTP students are working to get their private practices off the ground and I always, always recommend using Ovatu for their schedule and invoicing needs. It's great! I had spent months searching for a program like this and when I found Ovatu, I never looked back! Thanks for a great program!! Pros I absolutely love how all of my most used items are contained in one place! Extremely flexible schedule, invoicing, appointment reminders, client reviews, online scheduling - it's fantastic. I spent so much less time going back-and-forth for scheduling with most of my clients because they can very easily add themselves to my schedule through my website. I can open up the Ovatu app on my smart phone and easily check my schedule for updates. Fantastic! I recommend Ovatu to everyone and couldn't be happier with customer service as they are always polite and prompt returning my questions. Cons There are only 2 areas in which I think Ovatu could be tweaked: 1) adding in some way to track a few more types of expenses to reflect on the bottom line for revenue (items such as rent, insurance, payroll cost, etc. which is a little bit more of a job for accounting software) to give a more accurate overall picture in the Reports section. 2) An improved note-taking system to allow for a little bit more flexibility. I'd love to have a way to store private SOAP notes after each consultation that can include PDF attachments or diagrams, and, at the same time, another section of semi-public notes (between me and that particular client only - through their log-in) that clients can log-in and see through the mini-site which would contain recommendations for them to complete between appointments. Review Source TO Tami O. Waxologist Health, Wellness and Fitness Used the software for: 6-12 months ### "My Virtual Assistant!" March 10, 2020 5.0 My overall experience has been really positive. The support staff are quite simply excellent, nothing seems too much trouble, they are always quick to respond and very polite.\[SENSITIVE CONTENT HIDDEN\] all deserve a special mention for all of the above. It really does make a difference as a lot of companies have good products but are let down by their aftercare service which sadly is all we then associate them with. Ovatu are different their passion and knowledge of their product is excellent. Pros This software is super easy to use and manage. Once it has been setup it pretty much runs itself which gives me time to get on with my business. The online booking feature leaves me free to treat clients without having to spend time taking calls or replying to emails. My clients love the reminder service and ease of use. I integrate with Stripe and Paypal so my booking and checking out process is seamless. I love the fact that everything is digital and I am 100% paperless and compliant for GDPR. Cons There isn't anything I dislike about the software. I would like to see some integration of accounting software to make tax and end of year a little easier. It would be ideal if this could be an all in one package. I would also like to see an option to sell products as well as services through the booking process. The software already holds my stock data so this would certainly be a benefit as all sales would be handled in one area. Reason for choosing Ovatu I liked the ethos of the Company, they came across professional and friendly. The pricing was great seeing as I am a sole trader. The product is always growing so new features are available and they listen to their customers needs and build their product around that. The software also had all the features I was looking for to handle all the admin and free up my time to focus on my clients. Review Source CK Claire K. Director Health, Wellness and Fitness Used the software for: 2+ years ### "My business is able to be hugely successful because of this product but my review is on the support " May 22, 2022 5.0 I have two different businesses running on this software and it gives me all the information I need, there is so much this software can do and I often need help, the customer Service from the team is excellent and why I am writing a review, they are fast at responding and know exactly what I need every time Pros It's quite a daunting thing having your whole business on a bit of software but the team at Ovatu have been incredible support and know the product inside out so when I call for guidance they give step by step advice and email through a video to refer to afterwards. Cons I don't dislike anything, it does everything I need Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[iSalon](https://www.capterra.com/p/85990/i-salon/)[Treatwell](https://www.capterra.com/p/181827/Treatwell/) Reason for choosing Ovatu I got recommended Ovatu Review Source CS Courtney S. Aesthetic practitioner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great system awesome customer service " June 1, 2024 5.0 Absolutely fantastic experience so far, I definitely will staying with Ovatu Pros The best customer service you could ask for, they get back to really quick always lovely and helpful they will always send a personal reply to help not a generic answer. Ovatu is the best booking system I’ve used, it’s easy to find your way round, once I’d asked the ovatu team for help on what I didn’t understand it was pretty much plain sailing. Cons To be honest not a lot of cons for me, the only con is I may not understand something so maybe add a info about what things mean to make it a bit easier in places. Review Source VR Verified Reviewer Auxiliar de secretaría Used the software for: Less than 6 months ### "Wonders with this Software" May 28, 2018 5.0 Pros It has been wonderful throughout my work, making necessary updates to help us stay up to date on everything. Thanks to this software we can satisfy our customers Cons The storage system is not very efficient, as are some applications that are not so easy to use. It is something of minimum seriousness that I am sure that they could solve it Review Source rD rachael D. Hair dresser business owner Cosmetics Used the software for: 2+ years ### "Love working with ovatu " May 17, 2019 5.0 My overall all experience is great I could not run my business without this product. Pros Working with Ovatu has made my job so much easier. I have multiple employees some renters some commission this makes it easy to see what employee I need to keep track of. Keeping track of daily money and product sales is very easy and helps me with taxes and book keeping. My clients love the online booking option and use it all the time. I travel for large parties and can take the program with me any where. Being able to see schedules right from my phone lets me see my books are full and money is coming in when I’m not in the shop. The price is amazing other booking products cost hundreds of dollars. Every time we need to add an employee the process is very quick and easy for them to learn. I’m so glad I found Ovatu. Cons I would like to be able to print receipts Review Source RH Richard H. MD Stylist Retail Used the software for: 6-12 months ### "Great experience from beginning until now, easy set up and transfer over, great training and support" August 2, 2017 5.0 Pros The online booking is a great feature and ever growing area of our business. Very customer friendly and integrates well in the system. It's more simpler than other systems to use, streamlined to suit rather than having features that aren't really relevant or will increase bottom line value. Having sms reminder cost built into the pricing structure reveals more of what the actual costs of using are rather than having continual add on cost to the service. Reports again are streamlined as to what is relevant but able to be adapted to in more depth accounting and business summary. The new quick sale and re-book feature works well Cons The appointment diary view is a bit small on my browser view but is better on a larger screen so not really a problem. Booking and changing breaks in the appointment diary is a bit of a faf admittedly but just probably more so because of changing from another system which in this area was easier but did not include so many of the better features of Ovatu. Bar-code scanning with a bar-code scanner would be better for me from using in a browser but realise many use the apple app of which I don't use apple. Review Source RP Rachel P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best business decision I've ever made - for two different companies!" August 4, 2017 5.0 Pros Fully customizable, easy to add services, tons of automated marketing, and the ability to send SMS messages. My guests rave about the ease of use for online booking integration, and I recommend the platform consistently. My contractors can view their schedules over a wide range of mobile devices and tablets, and have no syncing issues. Well done, Ovatu. Cons \*So far\* inability to integrate with Square. I prefer it to Stripe, which does the job in the intervening period, and I've been advised that Square may be in the works. Also, no customer service phone number / a significant (up to a day or more) delay in getting answers for issues when working through Facebook messenger. Thankfully, help isn't really needed much because it's such a stable, easy platform. Review Source CR Claire R. Director Cosmetics Used the software for: 1-2 years ### "Great software for my busy salon, easy to use & EXCELLENT customer service!! " August 2, 2017 5.0 Makes bookings a breeze and my customers love it!! Pros I love the simplicity of uploading, changing, tweaking my salon services. It's pretty self explanatory but, I have used the customer service call line a few times and always rectified my issue with tricky complicated (to me as I'm not tech savvy!) Problems and it's never an issue. My staff can also use the software with ease and my customers regularly tell me what a great addition online booking is with ovatu- life can be hectic but thanks to ovatu you can book with ease 24/7. It takes some of the stress out of running my busy salon Cons If you could see your daily revenue on a mobile device- iPhone -then it would be perfect. As I generally chop and change between my iPad where you can see the revenue at the top right of the screen Review Source DB David B. Driving instructor Professional Training & Coaching Used the software for: 2+ years ### "Faultless service" May 18, 2019 5.0 Less cancellations, easy appointment entering and most importantly my customers like it. Pros Allows me to run my driving school business with ease. Just enter the booking on the flexible calendar then Appointments are taken care of with customer reminders and confirmations, which virtually brings cancellations down to zero. Customers can even book or reschedule online. Taking payments is easy too. Cons Nothing to dislike about this product. Review Source JL Julie L. Personal trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Very pleased with this brilliant system" October 8, 2018 5.0 I highly recommend Ovatu and all the features it offers for small business. Pros I love the booking, invoice & recording of customer payments systems. Ovatu are quick to respond to emails, always giving great step by step instructions. The help function has excellent tutorial videos that are easy to follow, making use of their system easy. Cons i am happy with most features that this product offers. Recording the customers bookings requires going into the schedule clicking checkin in and then change of screen into customers invoice to add the sale, I understand the first sale to raise an invoice can be done with create a sale, butt if I wish to add to this invoice I need to go into the sales invoice. This process can be a little clunky. Review Source LM Lisa M. Business Owner Used the software for: 2+ years ### "My business is more successful Due to My personalised booking system, Ovatu" August 2, 2017 5.0 Pros I have personalised the app for my Beauty Salon, allowing for all therapists, treatments, time allocation and costs to be added, making business run smoother! Clients all receive automatic appointment booking confirmations, reminders and any changes made to date or time, via email and/or text which saves a lot of manual time. Has made my "no" shows" a thing of the past! Ovstu is really easy to add new data and information as needed, very user friendly! Ovatu is really efficient and does everything I need it to. Review Source AC Andrea C. Owner/Stylist Used the software for: 2+ years ### "Excellent service, I'd recommend to any small business salon owner!" August 2, 2017 5.0 Pros It's easy to use and it is dependable. Anytime I've ever had a question or needed support, their people have been VERY responsive. Last year at tax time I had spent hours on something that I messed up, and their IT people were able to fix my problem within a couple of hours. I was so incredibly relieved. Shortly after, there was a small change in the software that made it easier to not make the mistake I was making. They truly care about improving the software and want to help you succeed! Review Source KC Kim C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Brilliant service, almost 24/7 care. The system works perfectly for me." August 2, 2017 5.0 Easy to use Pros I really like how attentive the support team are. The system works really well, simple to use and navigate but when you dig deeper, there are so many more uses for the system, like reporting, tracking sale etc. You can use it simply as a diary or a way to run your whole business. Cons The only issue we ever have is if staff don't sync their phones and the bookings don't show on everyone's phones or iPads. This is completely user error so cannot be blamed on the system! Review Source NM Nicole M. Business Owner Used the software for: 2+ years ### "I have been using Ovatu for several years now and I'm always impressed by the ongoing improvements." August 2, 2017 5.0 Pros Ovatu is easy to use for both staff and owners. The POS is brilliant but it's the functionality for me as an owner that I love. I can track staff performance, income, stock levels and so much more. Booking reminders are brilliant and so necessary. It has saved my business truck loads of money as it helps reduce those dreaded "no-shows". Cons I find occasionally the software can be a little "laggy" at times but this is usually resolved with regular updates. Review Source CM Chrystie M. Self employed Cosmetics Used the software for: 2+ years ### "Best salon software! " May 17, 2019 5.0 I love it Pros I tried nearly 9 different software programs before finding Ovatu. In the 7 years I have used Ovatu, I have not had an issue, a lost appointment, or a crash. I recommend this software to everyone I can. Cons I have not had an issue that I have come across yet. Review Source KE Katrina E. Business owner Health, Wellness and Fitness Used the software for: 2+ years ### "Love love love these guys!! They go above and beyond! Always easy to reach and deal with. " August 2, 2017 5.0 Pros Easy to use & always evolving. Love that you can use it if your offline. Is o e of the best I have trailed and used. Cons Can't think of any. Perhaps more couloir options for treatment categories? Would like option to use themes in the background and Birthday pop ups & loyalty points per price views on client booking on the description so you can see it as soon as you open in the mornings & we don't miss them. Review Source AR Andrew R. Owner/Manager Alternative Medicine Used the software for: 2+ years ### "Great software and very helpful support staff" September 19, 2017 5.0 Management of clients/appointments/stock inventory system-all at the touch of a button anywhere in the world! It's pretty awesome I must say. In the past, it was lacking some features but it is constantly in development and the features that team have added have now made it awesome-we can do pretty much everything we want on the software. Pros Software integration on all popular devices-we can access and edit our appointments/client details at ease anywhere in the world. Review Source JV Jackie V. Administrator Professional Training & Coaching Used the software for: 2+ years ### "Overall great experience." August 3, 2017 5.0 Pros The reminder SMSs that get sent to the customers. Adding services & customers is very easy. Once I found out "secret" steps on how to use or find some of the functions then my previous frustrations were dissolved. Great support! Cons Creating Sales: There are definitely more user-friendly changes that I would suggest to be made. We've had to adapt to make it work for us. Review Source SP Sallyann P. Business Owner Used the software for: 2+ years ### "Excellent program. Dave you are so helpful and always so quick to respond and help with any problems" August 3, 2017 5.0 Pros online booking is fantastic. It has changed my business. The mobile and ipad app is fantastic. All my staff can log in and see their roster and bookings which makes life easy for everyone. Cons Sometimes the flexibility of the online booking rules in the background is a bit limited. It would be good to be able to set up personalised reporting functionalities. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.