# Page 2 | Ovatu Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Ovatu the right Appointment Scheduling solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132529/Ovatu-Manager/reviews --- Ovatu 4.8 (143) [View alternatives](https://www.capterra.com/p/132529/Ovatu-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Ovatu ## Showing most helpful reviews Showing 26-50 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ED Emma D. Nurse Broadcast Media Used the software for: 2+ years ### "Thank you ovatu" January 28, 2025 5.0 Pros Customer service excellent \[sensitive content hidden\] helped me add further payment options Cons Nothing i dislike i initally found it hard to navigate but have no issues currently Review Source RJ Rachel J. Hair and beauty therapist and trainer Professional Training & Coaching Used the software for: 1-2 years ### " Brilliant system worth every penny " August 12, 2024 5.0 Loved the app and how easy the whole thing was to use, only cancelled as no longer running the business. Pros Ease of use and knowing that everything was backed up Cons Nothing it’s all good and I kept it running for longer than required just in case I changed my mind. Review Source TJ Terina J. OWNER Health, Wellness and Fitness Used the software for: 2+ years ### "Make it make sense" May 1, 2022 1.0 Frustrating! Pros Every feature you have screws up something else when it's implemented; if it doesn't work all together, it's USELESS! It makes no sense that adding resources , having multiple locations, adding an employee, or disabling a location disables the calendar from showing availability from the schedule, yet ALL of these things has screwed up my booking several times. It takes way too long to do ANYTHING on here, and after al the time spent, you have to go back and undo everything because it messed up something else. When creating a voucher simply clicking on all services or undoing the check on all services should be optional, but it is NOT, and that is ridiculous. Don't even get me started on your "support" staff, they are RUDE and disrespectful; not ONE time in the MANY times I've had to reach out, has anyone ever accepted responsibility for the way this software works (or should I say does NOT work), they instead blame me for not doing something right like I work for this damn company and know the intricacies of your system. NOTHING is as simple as the instructions. I have NEVER had to contact service on a software system, and I can't even count how many times I have to contact Ovatu support, and I hate it. You have what seems to be awesome features, but if they don't work what's the point? Cons It's unstable, inconsistent, and not user friendly...and support staff is terrible. Reason for choosing Ovatu I just stated that above. Review Source SR Sara R. Beauty Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Everything you could ever need and more!" September 23, 2021 5.0 It has changed my life,I really rely on it! Customer service is always fab and so speedy! Pros I have recommended this to every single person I know in the industry. I have helped to set it up for 14 other beauticians just because I am such an advocate for the app! Not to be dramatic but it really is life-changing! The online booking makes it so much easier for both clients and myself; no going back and forth with messages. The reminders and online payments help to massively reduce no-shows, and the online card capture means that even when someone does no-show I can charge their card! I love that I can have all of my policies written in black and white and the client has to tick to agree. The forms are also a lifesaver; I have set the app to automatically email clients a form so that I have all info and it is stored securely. The reports are amazing as I can see exactly how much I'm earning, whether it was paid card or cash, I can see my most popular treatments and how much I earn from them. I could go on and on all day, I don't think there's anything that the app doesn't do. Cons The only minor things are that you cant do service add ons, eg if someone books their nails it would be helpful to have an option to add on nail art without ut being a whole separate treatment. Also the mobile app rota isnt very aesthetically pleasing in my opinion. Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Ovatu To be honest, i don't think that ovatu is the most enticing with the colour scheme and website layout. this is obviously very personal to me , but the only reason i went with ovatu is because i knew another beautician who used it, if it wasnt for that and it was laid side by side with another app then i probably would not have! I know some apps are free so this would obviously draw me in but i love ovatu now and wouldn't go to the hassle of chaging. Review Source PP Pretesh P. Head of services Health, Wellness and Fitness Used the software for: Less than 6 months ### "Ovatu has changed our business for the better!" July 27, 2022 5.0 Overall Ovatu has helped increase sales and also allowed the client to have control of their bookings which again allows them to book more than they would have done if they had to call or email to book. Pros Ovatu has been a huge gamechanger for our business. We no longer have to spend time out of hours managing our diaries via pen and paper. The system puts booking appointments into the hands of the client. Its an absolute joy to see the alerts pop up on my phone or tablet showing a new booking. I even get clients booking in the early hours. Cons The only thing i can see missing from the system is the ability to request a deposit on the overall amount not just individual treatments. For example, if we have set a required deposit amount of £30 for high value treatments, a clients can book multiple lesser value treatments that total more than £30 but the system doesnt request a deposit. We have to then ask the client to bank transfer a deposit which sometimes for new clients can be awkward. Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/)[Salon Booking System](https://www.capterra.com/p/166320/Salon-Booking-System/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Ovatu Having downloaded trial versions of many products, Ovatu became the leader due to its ease of use and low cost. It was easy to manage, update and control appointments on multiple platforms. Customer support is amazing and i usually get an answer within a couple of hours. Review Source MK Michelle K. Salon Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Wish I'd found Ovatu Sooner" November 27, 2020 5.0 Excellent! Cant fault it one bit, id highly recommend to anyone needing or looking in to an online booking system. Having looked into a few, Ovatu has came out on top and ticked all my boxes for business. Pros The simplicity of the set-up, online booking and ease of access for my clientele is fab!! Customer Service is second to none. Team are friendly and very patient especially when someone like myself calls in - tech shy and unsure. HELP GUIDE - WOW! now this is a great addition to the Ovatu Manager and set up, its easy to understand and the step by step instructions make it less of a task to take on yourself. The Help Guide will be useful throughout my time with Ovatu. My clients are now taking control of their own booking rather than me doing everything for them. Ovatu has given me time back with my family that I wasnt getting befere alongside time that was unpaid too. I just wish I done this sooner!! Cons I wouldnt say improve to be honest, i'd maybe say consider including: \*Stock / Product spenditure : this way my invoice costs are recorded to tell me if im running at a loss or profit. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Ovatu I chose Ovatu purely over their customer service and ease access to contact. Their genuinly keen to make sure you are getting th best out of your system. Their costs for whats included in your plan ticked all the boxes for me for what I needed not just for me but for my clients. It came recommended by a friend in the industry and once I'd used hers as a client the simplicity of booking online via Ovatu mini site is exactly what done it for me. Online doesn't need to be fancy or too technical, it just needs to be easy for those using it or it will never work. Especially when you have a range of Age groups using it. You have to consider everything and all involved. Ovatu was in my opinion the best option. Review Source SB Sharon B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Essential for sole trader or small salon" November 17, 2022 5.0 Overall I'm very impressed with Ovatu. I'm new to automated booking, but I've found it an essential part of my businesses processes. Pros The software has completely taken me out of the loop for booking appointments, saved me a huge amount of time Cons The help guides could cover more troubleshooting, but once I got used to how the system works it got easier. Reason for choosing Ovatu Ovatu seemed more user-friendly Review Source NW Nicki W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Ovatu Manager - the best booking software ever!" July 10, 2020 5.0 My experience right from the start of using Ovatu Manager has been superb. The support team and their after sales service is amazing. \[SENSITIVE CONTENT HIDDEN\] in particular has been so very helpful. Everyone needs a \[SENSITIVE CONTENT HIDDEN\] in their lives that's for sure! So quick at getting back to me, always solving my queries - recently wanted to send different messages to different sets of clients and \[SENSITIVE CONTENT HIDDEN\] as always, gave me a quick and easy solution enabling me to find out yet another great feature of this wonderful product. Thank you so much \[SENSITIVE CONTENT HIDDEN\] You are a credit to Ovatu Manager. Pros I love everything about this product! It is the lifeline of my business. The booking reminders that are sent automatically are brilliant and certainly saves cancellations. It is so easy to use. Keeping all my customers updated, birthday reminders (nice touch), the way I can see at a glance the different treatments I have booked each day, being so user-friendly on my phone and laptop is essential. Cons There isn't anything I dislike about this software. It certainly ticks all the boxes for me and my business. Reason for choosing Ovatu I looked at many different products at the time of starting my business but the reviews, explanation of how it works etc. made Ovatu Manager stick out as the best. I was right :-) Review Source ST Suzanne T. Director Alternative Medicine Used the software for: 2+ years ### "A great addition to my business. Has freed up my time significantly. Best of all my patients love it" August 5, 2017 5.0 Pros Ease of client use. Significant reduction in time spent on the phone. Integration with payment system prevents no shows. Continual development and improvement of the software. Tech support is fantastic. Adaptable Cons Invoicing and receipts: It would be great if the send invoice or receipt option on the app included the full business header complete with tax numbers etc. At the moment, in order for the receipts or invoices to have enough information on them for taxation purposes, I have to login to my account on my computer, find the customer, select the appointment individually, open full sale, select print, select view full sale, select open pdf in my Preview application and then email each sale individually from Preview. Many of my patients request receipts at the end of a course of treatment so they can claim from their insurers. At the moment I can only send them individual receipts, which means I may have to send up to 10 emails per person if they had 10 treatments. It's time consuming and can't be done during clinic time. It would be great to be able to send one email for a date range that has all their payments, itemisation of sales and all my business header and tax info. It would be great to be able to get more specific Waitlist info from patients i.e specific dates and times e.g Jo Bloggs waitlists for Tues morning, Wed after 5pm, Thursday 1-3pm Review Source Jack H. Director / Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent Booking Software For Small Businesses" September 27, 2018 4.0 Ovatu has been a great tool for my business in managing bookings and providing reminders to customers. Once set up it works really well, but you have to ensure the databases and diaries are well maintained. I tried the product sales pages as well but ended up not using these although I'm sure if set up properly these would be a great resource too. Ovatu also has some clever ways of marketing your services to your customers too and allows you to target specific demographics to optimise your message. The cost compared to other similar systems is fantastic and as mentioned all support and training provided is excellent. Pros Easy to use booking facility. Automated reminders reduce number of missed appointments. Integration with website and Facebook page. Ability to send group emails to different customers depending on demographic or tags. Cons Bit tricky to set up (although their support is very good if you get stuck). Must be well maintained and kept up to date or can get a bit messy. Card payment system integration could be improved. Review Source FC Fay C. Beauty therapist Cosmetics Used the software for: 2+ years ### "Excellent " April 27, 2022 5.0 I’ve used Ovatu for 9.5 years now and it’s fantastic. Customer service is second to none. The ease of system design is brilliant even for technophobes like me. It does everything I need it to and to have access at the tip of my fingers to all my clients appointment and consult history is brilliant. Pros Ovatu is so easy to use. I can see my weekly diary easily and booking appointments is so easy. Cons The joy thing Ovatu is missing for me is time segments for clients. For example having evening clients in a segment so only they are able to book appointments after 5pm Review Source LB Leanna B. Salon Owner/ stylist Consumer Services Used the software for: 2+ years ### "Ovatu makes my business better " June 6, 2019 5.0 I would think some of the benefits that I have received from having Ovatu, is just a breakdown of everything you do how many you do how much you’ve done how much you’ve made, and your time and exactly how much time you have left exactly how much time you have in between people, Pros I love the fact that I can login from anywhere no matter if I lose my phone my tablet my computer crashes etc., I can login from anywhere in the world or any device and check my appointments no matter what they cannot be lost. I love the fact that I can put in my prices I love the fact that it’s color-coded, and it will give me a detailed description and how much I’m making that week how much I have made in the past breakdown every single category and how many I’ve done and how many I have made doing that from years ago. I’ve had this for many many years and I am still a huge fan,it’s very affordable also. Cons I think the only con would be that it takes just a little bit more time than you normally would to make an appointment but the rewards in the end or so so worth it. Review Source JL Jimmy L. Doctor Of Chinese Medicine Alternative Medicine Used the software for: 2+ years ### "Ovatu Gives Me Time To Do Medicine" March 5, 2020 5.0 I recommend it to all my graduating students who go into running their own clinics. The product is great, the customer service is great - it would be silly not to use this program to run your clinic. Pros Ovatu is amazing. It makes managing bookings a snap and is very user friendly. With the option for me to book in patients or for patients to use the mini site as well as options of emailing campaigns, sms reminders and even taking payment. It is the only way I would want to run my clinic as it has been the smoothest system I've had the pleasure of using in the last 5 years (at other clinics and my own). It is also worth mentioning that the tech support and customer service are phenomenal. The Ovatu team really cares for their customers and are always on hand to assist with any problem I have had. Cons The minisite was a bit of a nightmare to set up (I have zero tech ability) but with the new updated site and also the constant customer support - this soon became one of the best features of Ovatu. Review Source MP Melanie P. Salon Owner Hospitality Used the software for: 1-2 years ### "Fantastic Product Fantastic Service" July 7, 2020 5.0 Love it! Pros I love the fact that no sooner do I think I wish I could ..... that I get an update saying the exact thing I was thinking about is now available! Ovatu is very client aware, it is looking for the solution just as you have identified the issue - and on the rate times I need help other than online ( generally me being dim) the customer service is the absolute best. Really glad I moved from Schedul to Ovatu best decision. Cons I am yet to find something I don’t like. Reason for choosing Ovatu I contacted the team to ask some questions and was really impressed by the speed of response and their interaction with me - two names \[SENSITIVE CONTENT HIDDEN\] have always been really helpful. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Schedul was moving over to Fresha - it seemed overly complicated and less intuitive - even though it was free I preferred to move and pay for more advanced functionality. Review Source DL Diane L. Lymphedema specialist Alternative Medicine Used the software for: 2+ years ### "Your the best" July 31, 2020 5.0 Absolutely fantastic. I really could not ask for more, they have answered everything I asked and went above and beyond to help me when I just didn’t get something. The site is easy to use once you mastered it. They are friendly, are very professional and I love this software the cost for one member of staff is not bad at all for what you get. Pros This software has everything I need and use for me as a self employed user of Ovatu. When I first started a couple of years or so ago I only used parts of the software and I gained my confidence through the staff members to use the software more, I don’t use everything but maybe I will further down the line. The whole setup is just perfect they seem to have thought of everything. Cons Nothing is difficult when you know how on this site but I am not technically minded so I had to ask many questions. Reason for choosing Ovatu The overall look of the software was lovely, I could have so much of my own input as to how things looked. And it was affordable to me. Review Source MS Melanie S. Independent Hairstylist Used the software for: 1-2 years ### "I refer all my coworkers to ovatu! It makes life easier & gives me peace of mind. " August 2, 2017 5.0 Organization, peace of mind, back up storage Pros Having the option to send reminder texts/emails to clients is such a life-saver ! If I had to spend all my time after work texting & reminding people I would be exhausted. It is so nice knowing that a personalized reminder is always sent on time to them so that I don't have to! I also love the feature to save their formulas or pictures of my client's hair. The re-book feature is also great! No more counting weeks on a calendar, just hit 6 weeks and it tells you to the day where that is. I also love that everything is BACKED up! I had a phone crash on me years ago with all of my client's formulas and info on it, that was awful, never again! Cons A few things I've noticed that could be tweaked are, on the app it doesn't say the month in the header and when rebooking or looking ahead for an appointment it would be nice to know right away which month it is. Also, not sure if this is available & maybe I haven't utilized it yet but it would nice to have a report of which clients haven't made an appointment in (insert time requirement i.e. 12 weeks) and be able to send specifically those clients a personalized "we miss you, here's %10 off" message. Something along those lines. Review Source HM Holly M. RMT Hospital & Health Care Used the software for: 2+ years ### "My Patients love it!" February 14, 2023 5.0 i don't have so many missed appointments, my patients love how easy the online booking is. Pros ease of use for my patients, simple for me. i don't have reception so it helps me with my time. i don't book many appointments by phone anymore. Cons making the forms was a bit of a chore, i don't understand all the terminology so I'm not sure what some of the stuff is for. But that's a me issue i think. Reason for choosing Ovatu better pricing, especially for only 1 person. i prefer not to do charts online. very simple to use. Review Source OL Olivia L. Business Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Finally found a booking system that is perfect!" September 9, 2022 5.0 Easy to use and has so many great features. On top of that the customer service experience has been amazing. Being someone who isn't very computer savvy I am emailing and calling constantly to get assistance. Response time is fast and they are always happy to help. Pros After a year of having different booking systems that don't have every feature i am after , I stubbled across this. OMG finally a system has been creatwd that does everything im after. SO HAPPY! Cons Eventually i would like to be able to integrate with xero. However this is not so important at the moment considering all the other benifys and features. Reason for choosing Ovatu All the feature's i wanted was on ovatu Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Customer wasn't able to apply a discount code prior to making a booking. Review Source rD rachael D. Hair dresser business owner Cosmetics Used the software for: 2+ years ### "Love working with ovatu " May 17, 2019 5.0 My overall all experience is great I could not run my business without this product. Pros Working with Ovatu has made my job so much easier. I have multiple employees some renters some commission this makes it easy to see what employee I need to keep track of. Keeping track of daily money and product sales is very easy and helps me with taxes and book keeping. My clients love the online booking option and use it all the time. I travel for large parties and can take the program with me any where. Being able to see schedules right from my phone lets me see my books are full and money is coming in when I’m not in the shop. The price is amazing other booking products cost hundreds of dollars. Every time we need to add an employee the process is very quick and easy for them to learn. I’m so glad I found Ovatu. Cons I would like to be able to print receipts Review Source TZ Tom Z. Hairdresser // Owner Mental Health Care Used the software for: 2+ years ### "Far and away the best booking software for a hairdresser and their clients," August 2, 2017 5.0 Ovatu has provided the means for my independent small business to flourish above and beyond expectations. Pros The best thing about Ovatu is that clients actually use it. They speak of how easy , simple, and straightforward it is to engage with. These are individuals aged 17 to 71 from all different technological eras. This says something about the design and implementation. The biggest compliment to it's interface is that throughout the booking process, a client doesn't have to leave the experience to verify their email (and then re-log in). They see a booking, enter their details, and they are done. Customer support has always been stellar. High marks all around. Cons Would like to have certain elements (specifically on screen instructions during the booking process) be personalised. Would like to see the review system was better integrated with Google review guidelines. Review Source RH Richard H. MD Stylist Retail Used the software for: 6-12 months ### "Great experience from beginning until now, easy set up and transfer over, great training and support" August 2, 2017 5.0 Pros The online booking is a great feature and ever growing area of our business. Very customer friendly and integrates well in the system. It's more simpler than other systems to use, streamlined to suit rather than having features that aren't really relevant or will increase bottom line value. Having sms reminder cost built into the pricing structure reveals more of what the actual costs of using are rather than having continual add on cost to the service. Reports again are streamlined as to what is relevant but able to be adapted to in more depth accounting and business summary. The new quick sale and re-book feature works well Cons The appointment diary view is a bit small on my browser view but is better on a larger screen so not really a problem. Booking and changing breaks in the appointment diary is a bit of a faf admittedly but just probably more so because of changing from another system which in this area was easier but did not include so many of the better features of Ovatu. Bar-code scanning with a bar-code scanner would be better for me from using in a browser but realise many use the apple app of which I don't use apple. Review Source EW Emma W. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Absolutely Amazing!" August 17, 2020 5.0 Cant recommend enough! Works seamlessly, super reliable, clients love the online booking, but most of all the team are great! They have helped me out no end, nothing is too much trouble and they obviously realise no two businesses are the same, features have been tweaked to suit me. Pros Brilliant features! Forms are super helpful especially when they automatically send out! Online booking is great, I love how it integrates into my website seamlessly. Gap minimiser is wonderful too! Cons It would be easier if we could select multiple services to make a change ie buffer times or resources. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[Timely](https://www.capterra.com/p/131584/Timely/) Reason for choosing Ovatu A combination of pricing and features. Ovatu doesn't feel like a huge company just trying to make money, it feels like you're here to support and grow small businesses like mine. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Fresha's pricing was confusing, expensive and the support was awful. As soon as I trialled ovatu I knew I needed to switch. Review Source KS Karen S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Extremely happy I found this APP for my business" August 14, 2017 5.0 I am able to run my business on my phone! Even when I bump into a client at the gym, I am able to book their appointment using my phone. Great App. Great product. Thank you! Pros Ease of use : Very easy to navigate the app. I love the reporting. Easy to see my profit for the day. I also get a quick response from customer support. My client enjoy receiving their reminders. Cons I find it easier booking clients using the app on my phone than on my computer. Too many boxes to click through before I can place the booking. I don't like the way the date is set out that I need to confirm a booking next to each time. Sometime it pushes times out to eg: 2:05pm instead of 2pm. It would be easier to put in a time at the top of the booking instead of scrolling down to find the time. Hope this makes sense! Review Source RP Rachel P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best business decision I've ever made - for two different companies!" August 4, 2017 5.0 Pros Fully customizable, easy to add services, tons of automated marketing, and the ability to send SMS messages. My guests rave about the ease of use for online booking integration, and I recommend the platform consistently. My contractors can view their schedules over a wide range of mobile devices and tablets, and have no syncing issues. Well done, Ovatu. Cons \*So far\* inability to integrate with Square. I prefer it to Stripe, which does the job in the intervening period, and I've been advised that Square may be in the works. Also, no customer service phone number / a significant (up to a day or more) delay in getting answers for issues when working through Facebook messenger. Thankfully, help isn't really needed much because it's such a stable, easy platform. Review Source SC Samantha C. Beauty Therapist Used the software for: 2+ years ### "I have been using Ovatu for a few years now and would be lost without it. " August 3, 2017 5.0 Pros It is extremely easy to set up. Even if you are not good with computers the step by step guides are really easy to follow and the support online and over the phone is amazing!! It makes life so much easier as customers can book their own appointments online rather than messaging back and forward trying to organise a time that suits both of us. Customers are never waiting for me to get back to them as they can see everything they need to online and I can enjoy my days off. Also the new app is brilliant!! Cons Only bad thing about it is that it charges for sending texts to customers. If there was a way for it to link up to my own network provider and use my own allowance then it would be perfect. Review Source Similar Products Featured