# Universe Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Universe Software - reviews, pricing plans, popular comparisons to other Social Media Marketing products and more. Source: https://www.capterra.com/p/132555/Universe --- # Universe Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Universe ## What is Universe? Great events start with Universe. Our team is comprised of artists, musicians, and dreamers just like you: We understand that delivering extraordinary experiences is no easy feat. There's a lot at stake, which is why it's our mission to provide the best self-serve event management tools and support in the industry. Universe empowers organizers to create, sell, promote, and manage their events from start to finish - all on one platform. Let us help you take your events to the next level. ## What is Universe used for? [Social Media Marketing](https://www.capterra.com/social-media-marketing-software/)[Campaign Management](https://www.capterra.com/campaign-management-software/)[Ticketing](https://www.capterra.com/ticketing-software/) Top alternative Featured Overall rating Based on 34 user reviews Reviews sentiment Positive 91% Neutral 3% Negative 6% Starting price $19.95 Other, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Universe?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.universe.com&name=Universe) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Universe 4.4 (34) VS. [4.9 (302)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting Price $19.95 Other, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (34) Ease Of Use 4.8 (5,753) Value For Money 4.2 (13) Value For Money 4.9 (3,536) Customer Service 4.6 (34) Customer Service 4.9 (3,267) ## Universe alternatives [4.7 (406)](https://www.capterra.com/p/153637/Showpass/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.9 (551)](https://www.capterra.com/p/112510/Ticket-Tailor/reviews/) Starting price $0.28 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (272)](https://www.capterra.com/p/47852/ThunderTix/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) [4.6 (5,759)](https://www.capterra.com/p/114949/Eventbrite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/114949/Eventbrite/) [View all alternatives](https://www.capterra.com/p/132555/Universe/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Campaign Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and interpret campaign performance metrics Multi-Channel Marketing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Real-Time Data 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Receive data and information in real time Reporting/Analytics 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Social Promotion 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Market event via social media tools Universe 24 features Application programming interface that allows for integration with other systems/databases Manage attendance for classes, shifts, meetings, or events Scan barcodes to ensure accurate pricing and label tracking Track and interpret campaign performance metrics Searchable repository of information about clients Track employee schedules, availability, and performance across projects and tasks Schedule and manage the logistics of activities and other gatherings Obtain tickets via Kiosk upon arrival at event Allowing users to order, pay for, obtain, and validate tickets using mobile devices Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Allow users to buy and sell tickets online, register for events, and collect buyer information Allows event organizers to sell and manage tickets directly on-site Accept and process customer payments for products or services using hardware and software The ability to print tickets before arriving Design, communicate, and distribute incentives to perform a specific action Receive data and information in real time Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Reports specific to sales analysis for trends and strategies Grants the users access to all events for one season Market event via social media tools Set up connections to third-party platforms to improve business processes The resale of tickets based on demand and availability Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 3.9 (13) 3.9 Based on 13 reviews ## Pricing Value for money 4.2 (13) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/132555/Universe/pricing/) Starter $19.95 Other,One Time It includes: - Account Dashboard - Advanced Payouts - Custom Checkout Questions - Custom Order Messages - Email Support - Integrated Conversion Tracking - Integrations - Multiple Payment Methods - Partner Affiliate Channels - Purchase Receipts - Real Time Analysis - Reports - Scan and Sell at the Door - Standard Chargeback Support - Ticket Transfers - Unlimited Add-Ons - Unlimited Ticket Types - Waiting Room Standard $19.95 Other,One Time It includes: - Account Dashboard - Advanced Payouts - Cardholder Presales - Custom Checkout Questions - Custom Order Messages - Email Support - Integrated Conversion Tracking - Integrations - Manage Team Permissions - Multiple Payment Methods - Partner Affiliate Channels - Payment Plans - Priority Email Support - Purchase Receipts - Real Time Analysis - Reports - Scan and Sell at the Door - Standard Chargeback Support - Ticket Transfers - Tiered Ticketing - Unlimited Add-Ons - Unlimited Ticket Types - Waiting Room Value for money 4.2 (13) 4.2 Based on 13 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (34) 4.6 Based on 34 reviews ## User reviews Overall rating 4.4 Based on 34 reviews Filter by rating 5(19) 4(12) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent Roxana M. Jefe Telecommunications ### "Aplicación m nueva para redes sociales " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 21, 2022 Pros Es nuevo,tiene muchos videos de los usuarios y tiene una interfaz facil,rapida segura Cons Es un poco dificil fe entender poder navegar si no sabes mucho sobre el tema Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Marco C. VP Products Information Technology and Services ### "Great ticketing system, easy day-of-event checkin" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 14, 2019 For the last 2 years I have run ticketing a very large food and wine tasting event which raises over $100k to benefit a local public school. Universe saved us a great deal of time and thousands of dollars, in part due to its lower fees than the competition and in part because we were able to use Stripe (which offers lower processing fees for nonprofits). Universe's customer success group was excellent and always answered my questions promptly. Pros It's easy to set up, easy to use, and the ability to embed the ticket-buying capability right onto your own website is great. Also the fact that it supports Stripe as a payment method is a big plus. The BoxOffice mobile app that's used for checkin is easy and slick. Particularly for the volunteer events I manage where I constantly have to onboard new checkin volunteers, it works great; adding new team members is a snap, and the actual checkin process is simple and self-explanatory. Cons I wish the in-app reporting capabilities were a little more granular. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jay H. Digital and Logistics Manager Events Services ### "Using Universe has been an incredible experience from top to bottom." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 13, 2018 Pros The software is extremely customizable, with a wide array of features of all kinds to best suit are companies needs. Additionally, the customer support team is invaluably helpful in utilizing the system to its maximum potential Cons Sometimes we struggle with user error of the scan functions, which the customer success team has been incredibly supportive in by sharing best practices for on-site processing. When occasional glitches arise, the development team is extremely responsive in correcting any issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW James W. National Championship Series/Competitions Manager Sports ### "Universe has been fairly seamless to integrate into our ticketing operations. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2018 The ability to be our own box office Pros The ease of setting up an event within the system, and ability to quickly train contract and volunteer staff. The ability to collect data from our attendees is integral. Cons A walkup credit sale can be slightly difficult to process. It would be nice to digitally request scanning devices at the time the event is created within Universe. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Stefan M. Digital Marketing & Acquisition Events Services ### "Great DIY event ticketing solution with ability and resources to improve." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2018 The greatest benefit for us is the DIY solution for Ticketmaster venues. Universe's partnership with TM allows us to easily manage all facets of ticketing for our event from inventory to refunds to creative. Their dashboard allows us to track pacing to goals, their integrations allow us to measure marketing efforts, and their team is very responsive and collaborative. Pros The ability to not only sell tickets and check on sales daily but track who they are and where they are coming from. Their integrations are top notch and easy to manage if you don't have much of a tech background. Cons The inability to transfer attendees after they've bought tickets. A common customer service issue for us is that a time slot ends up not working out and they would like to switch to an earlier or later session. The only way to do this is to refund the customer completely and have them buy the new tickets. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Joanna W. Founder Media Production ### "Customer service is great- super love the relational aspect." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 12, 2018 Great customer service. Pros I like how easy it is to embed on the website. I also love how easy it is to get in touch with people. Cons I think sometimes the ticketing UI, creating new tickets and such seems super confusing to navigate. Creating new tickets and locks, all of it is in places that doesn't come naturally to figure out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kellyn R. VP of Everything ### "I love the customer service and the look of everything. There are still glitches." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 12, 2018 It's easy to use, and looks great. Pros Love the look and feel. Love that it integrates well within our sites and that our customers don't have to leave our site to buy a ticket. The customer service is fantastic. I love knowing that I have someone that I can call if I need someone immediately (and it has happened). Cons I don't like that we have to be logged in to purchase tickets. Many people forget their log in. I wish upgrading options were easier. I wish there were partial refunds capabilities. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TK Tamara K. Special Events, Open Kitchen Cooking Classes Non-Profit Organization Management ### "Love! But could use some updates that take our business model into consideration. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 12, 2018 Pros The price is one of the best on the market. It is visually appealing (helps with marketing). Ease of uploading new events. Cons We use universe to sell tickets to cooking classes over the spring & summer months. Therefore, we are hosting between 4 to 6 unique events per week. Back end navigation is getting better, but when dealing with a large amount of events, can still be cumbersome and time consuming. Our customers have a hard time going through our list of classes on universe.com(we also upload the calendar to our webpage and create a print calendar of events to help with this): you cannot skip to a certain page in the list of events from the profile page; if you click on a class to learn more and want to go back to the list of events, you are taken back to the first listing and have to scroll through all the pages again (we can have up to 8 pages of events); there is no calendar option for quickly scanning the upcoming events; although we have created passes, we are often asked if it is possible to purchase a gift certificate code or option (that do not expire - like passes have to - to keep within Canadian law). A way to make a mass edit to all events - in the additional order message, or discount codes, for example - would be a huge time saver instead of having to go back and update each event individually one they are live. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Amy F. Founder | Executive Director Civic & Social Organization ### "We love this software and would t be able to do what we do as effectively without it." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 12, 2018 Pros Ease of use and the ability to collaborate as a team. This software is well thought out and the company seems committed to evolving the software as technology changes. Cons The sort features on the dashboard could use some improvements but it still works well. The messaging feature would be better if it sent a message to the admin email so it doesn't need to be checked and complete customization of content and timing of reminders would be nice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Community Manager ### "Universe has been a great resource to add events and link to our website." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 19, 2018 It's a great software and super easy to use. The interface is clean, simple and easy. The ability to connect the event to your website and link it up so your clients can easily head to the event page and purchase tickets benefits everyone involved. Pros I like the simplicity of it for adding in events and event information. I've used it for big and small events and enjoy the interface of it. The dashboard is super clean and easy to maneuver as well. Cons The customization of the tickets can get confusing. I wish there was a little more flexibility and custom options for when you need multiple different tickets and ways for people to RSVP to your event. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 25, 2018 Hey there! Thanks for taking the time to leave us a review. We appreciate all of the feedback you have provided and will share it with the team. Looking forward to helping you grow your future events! All the best, Universe [View all Reviews](https://www.capterra.com/p/132555/Universe/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Eventbrite vs Universe](https://www.capterra.com/compare/114949-132555/Eventbrite-vs-Universe)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)