Who Uses This Software?

We believe anyone has the power to create great experiences, from early entrepreneurs to established brands and businesses.


Average Ratings

33 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.99/one-time
    See pricing details
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Universe
  • www.universe.com
  • Founded 2011
  • United States

About Universe

We understand that creating a great event is no easy feat. We're here to help with our network of 6.3 M users and world-class products. We provide valuable insights to reach and engage more fans and ultimately sell more tickets.


Universe Features

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Universe Reviews Recently Reviewed!


Love! But could use some updates that take our business model into consideration.

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The price is one of the best on the market. It is visually appealing (helps with marketing). Ease of uploading new events.

Cons: We use universe to sell tickets to cooking classes over the spring & summer months. Therefore, we are hosting between 4 to 6 unique events per week. Back end navigation is getting better, but when dealing with a large amount of events, can still be cumbersome and time consuming.

Our customers have a hard time going through our list of classes on universe.com(we also upload the calendar to our webpage and create a print calendar of events to help with this): you cannot skip to a certain page in the list of events from the profile page; if you click on a class to learn more and want to go back to the list of events, you are taken back to the first listing and have to scroll through all the pages again (we can have up to 8 pages of events); there is no calendar option for quickly scanning the upcoming events; although we have created passes, we are often asked if it is possible to purchase a gift certificate code or option (that do not expire - like passes have to - to keep within Canadian law). A way to make a mass edit to all events - in the additional order message, or discount codes, for example - would be a huge time saver instead of having to go back and update each event individually one they are live.

Capterra-loader

Great DIY event ticketing solution with ability and resources to improve.

Jun 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ability to not only sell tickets and check on sales daily but track who they are and where they are coming from. Their integrations are top notch and easy to manage if you don't have much of a tech background.

Cons: The inability to transfer attendees after they've bought tickets. A common customer service issue for us is that a time slot ends up not working out and they would like to switch to an earlier or later session. The only way to do this is to refund the customer completely and have them buy the new tickets.

Overall: The greatest benefit for us is the DIY solution for Ticketmaster venues. Universe's partnership with TM allows us to easily manage all facets of ticketing for our event from inventory to refunds to creative. Their dashboard allows us to track pacing to goals, their integrations allow us to measure marketing efforts, and their team is very responsive and collaborative.

Capterra-loader

We love this software and would t be able to do what we do as effectively without it.

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and the ability to collaborate as a team. This software is well thought out and the company seems committed to evolving the software as technology changes.

Cons: The sort features on the dashboard could use some improvements but it still works well. The messaging feature would be better if it sent a message to the admin email so it doesn't need to be checked and complete customization of content and timing of reminders would be nice.

Capterra-loader

Not as good as the rest

Feb 01, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: It looks slick and is easy to embed..connects with Stripe easily, support usually answers within 24 hours (US based only)

Cons: The entire platform looks easy, but once you get stuck in you really realise unintuitive the entire platform is.
Today the entire website was down, all our ticket forms across our websites disappeared.
Adding attendees manually for offline invoicing sends them "free" receipts .. We could go on all day.. We have used almost all of the top ticketing platforms and this cannot recommend

Overall: If we could migrate all ticket buyers from this platform without disruption we would. So really cannot say there are benefits compared to others.

Vendor Response

by Universe on March 29, 2018

Hey James, Thanks for taking the time to leave us a review. We apologize for the less than positive experience you had with our platform. We are constantly working to create a more intuitive experience for all of our event organizers. Your feedback is of great value to us. Would you be open to chatting further about the points you addressed in this post? Best, Universe

Major Glitches

Dec 06, 2015
4/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Comments: I tried universe months ago and was impressed. It was easy to use. Easier and more intuitive than Eventbrite. Unfortunately, I decided to go back in and post some more events and I spent 2 hours retyping my profile information in, because everytime it saved and I went to another page it disappeared. I also had to remove an old event that sold one ticket worth $0. I tried "deleting event' but that wasn't an option, I tried unlisting it. I tried giving a "refund" of $0 to the one registrant and no luck. I finally had to just ask them to close the entire account. Eventbrite is a lot easier to use than universe. Universe is "simple" without the tech issues, but there are some serious usability issues if you ask me. Not sure if the previous posts are 100% accurate. All 5's in all areas doesn't seem authentic. I'll see if customer service contacts me back about my profile issue. I'd hate to start all over again with eventbrite. Major time waster! I'm urked!

Major Glitches

Dec 06, 2015
4/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Comments: I tried universe months ago and was impressed. It was easy to use. Easier and more intuitive than Eventbrite. Unfortunately, I decided to go back in and post some more events and I spent 2 hours retyping my profile information in, because everytime it saved and I went to another page it disappeared. I also had to remove an old event that sold one ticket worth $0. I tried "deleting event' but that wasn't an option, I tried unlisting it. I tried giving a "refund" of $0 to the one registrant and no luck. I finally had to just ask them to close the entire account. Eventbrite is a lot easier to use than universe. Universe is "simple" without the tech issues, but there are some serious usability issues if you ask me. Not sure if the previous posts are 100% accurate. All 5's in all areas doesn't seem authentic. I'll see if customer service contacts me back about my profile issue. I'd hate to start all over again with eventbrite. Major time waster! I'm urked!

Good customer service

May 15, 2016
2/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: The customer service was excellent. The replied to all my concerns.

However I found it much clunkier to use than Eventbrite. Maybe if I were entirely digital, didn't need a printed guest list, only checked people in online it would be better for our use.

The dashboard is cluttered with non-essential info, in my opinion. Single cancelled tickets take up as much space as an upcoming event.

EventBrite Facebook integration works much better, shows right up as an upcoming event on the Facebook page with one click.

EventBrite automatically sends us a check when the event is over. Universe, i must log into the account and request the funds.

The editing of an event in EventBrite is simpler; it doesn't require as much scrolling as the image heavy universe editing window.

I'm sure for some people Universe is what they are looking for. I have switched back to EventBrite.

Universe has been fairly seamless to integrate into our ticketing operations.

Jun 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of setting up an event within the system, and ability to quickly train contract and volunteer staff. The ability to collect data from our attendees is integral.

Cons: A walkup credit sale can be slightly difficult to process. It would be nice to digitally request scanning devices at the time the event is created within Universe.

Overall: The ability to be our own box office

Capterra-loader

Customer service is great- super love the relational aspect.

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how easy it is to embed on the website. I also love how easy it is to get in touch with people.

Cons: I think sometimes the ticketing UI, creating new tickets and such seems super confusing to navigate. Creating new tickets and locks, all of it is in places that doesn't come naturally to figure out.

Overall: Great customer service.

Capterra-loader

I love the customer service and the look of everything. There are still glitches.

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Love the look and feel. Love that it integrates well within our sites and that our customers don't have to leave our site to buy a ticket. The customer service is fantastic. I love knowing that I have someone that I can call if I need someone immediately (and it has happened).

Cons: I don't like that we have to be logged in to purchase tickets. Many people forget their log in. I wish upgrading options were easier. I wish there were partial refunds capabilities.

Overall: It's easy to use, and looks great.

Great Service - Best I have tried yet

Sep 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: I have used a lot of various ticket software over the years. Being an event organizer for some time, I have found a lot of options on the market, however what stuck out about Uniiverse is their social approach to ticketing. They have great integration with our website, and the social-features for promoting my event were amazing. I feel as though its a modern take on ticketing, one which really works well with how people discover and book events.

Cons: overall a great experience. I think the biggest thing for most people is concern over learning a new piece of software, however I had no problems - the Uniiverse team was there to explain everything I needed and answer any questions I had!

Overall Experience: Great, we'll definitely be using Uniiverse again in the future!

Capterra-loader

Using Universe has been an incredible experience from top to bottom.

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is extremely customizable, with a wide array of features of all kinds to best suit are companies needs. Additionally, the customer support team is invaluably helpful in utilizing the system to its maximum potential

Cons: Sometimes we struggle with user error of the scan functions, which the customer success team has been incredibly supportive in by sharing best practices for on-site processing. When occasional glitches arise, the development team is extremely responsive in correcting any issues.

The Best - Seriously!

Sep 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used pretty much every event/ticketing site out there to organize events, and I'm so happy that I found Uniiverse. Their site is easy to use and browse and setting up events is simple - plus, they took a smaller cut of my ticket sales than any other site including EB ever did.

The reason I switched to Uniiverse over other ticketing set-up sites was that they let me embed a 'buy tickets' button into my site that kept visitors on my website rather than rerouting them to EventBrite's page to buy (or to another site like that). Plus, their customer service was SUPER fast when I had a question - thanks, Ben!

I was super happy with my experience, and I'll definitely be using them again! A++++++!

Universe has been a great resource to add events and link to our website.

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the simplicity of it for adding in events and event information. I've used it for big and small events and enjoy the interface of it. The dashboard is super clean and easy to maneuver as well.

Cons: The customization of the tickets can get confusing. I wish there was a little more flexibility and custom options for when you need multiple different tickets and ways for people to RSVP to your event.

Overall: It's a great software and super easy to use. The interface is clean, simple and easy. The ability to connect the event to your website and link it up so your clients can easily head to the event page and purchase tickets benefits everyone involved.

Vendor Response

by Universe on April 25, 2018

Hey there! Thanks for taking the time to leave us a review. We appreciate all of the feedback you have provided and will share it with the team. Looking forward to helping you grow your future events! All the best, Universe

Amazing Product! Check ins are flawless, easy to use app, and staff is next to none

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use App that shows check ins / remaining tickets out. Staff is constantly reaching out to improve the product and giving suggestions to assist with my events. My business is valued to them and they show it. Will never use another ticketing service

Cons: Make sure you click remember to save when making changes to your event. It does not automatically save, so that make sure to remember to do that

Vendor Response

by Universe on March 29, 2018

Thanks for the kind words, Brian! We are excited about the future successes of all your events. Always be sure to reach out with any questions or concerns. Cheers! Universe

Great site, Excellent service

Aug 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are using Universe for the first time to handle all the ticketing for our film festival. I wish I had known abut this service years ago. Their site makes it easy to create and track events. Their customer service is excellent. Syracuse International Film Festival highly recommends this site.

Vendor Response

by Universe on August 25, 2015

Hi Michael, Thank you for taking the time to review Universe! We're excited to work with you and the Syracuse International Film Festival for many years to come!

The best ticketing service out there.

Dec 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Seriously the best ticketing software out there.

Super simple to set up, to integrate, and start accepting payments.

Have been organizing large events for the past five years, and have tried EVERYTHING. Ticketmaster, eventbrite, eventjoy, ti.to, eventful, bizzabo all of them are not as good as Universe.

Recommend highly!

Hopefully they will produce event apps one day - or sell event apps to event hosts to offer to attendees.

Above and Beyond

Feb 02, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have not used Universe before but I am glad I decided to use them for our upcoming event. Patrick is my rep and he went above and beyond to make sure that I was able to get the full benefit of the site. I wasn't able to figure out how to post my event link on my Facebook page and he went ahead and did it for me. So far I am very pleased with my decision to use Universe. I will post another review once our event has passed.

We just switched to Universe -- great decision!

Aug 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Universe is so intuitive, beautiful, and user-friendly for our staff as well as our audience. I was so impressed while looking through their site that I registered on-the-spot! Props to everyone at Universe. We are very happy to be their customer.

Vendor Response

by Universe on August 25, 2015

Hi Noel, Thank you for taking the time to review Universe and for your kind words. We're glad to have you on board too!

I have used Universe for 6 events. Love you!!!

Aug 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to set up. I like that I can make changes when needed. It is easy to check the progress of an event. I never have to worry about the money part of an event, because you take care of that. Very user friendly!

Vendor Response

by Universe on August 25, 2015

Hi May, Thanks for using Universe for your events and for taking the time to review us. I'm happy you're having a good experience with Universe!

We embeded our ticket sales right on our website with no redirection to the Universe web site!

Aug 19, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love it! Our small fundraiser, through the use of Universe ticket sales and the media links, we were able to put on our web site via widget, doubled the size of our originally planned event.
A complete success...

Vendor Response

by Universe on August 25, 2015

Hi Timothy, Thanks for taking the time to review Universe. We're very happy that we were able to help you raise more money for your fundraiser!

Very easy to use platform.

Aug 03, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I find the majority of ticket sales happen the week leading up to an event. Universe is the easiest to use platform which comes in handy when you have to check for sales updates, pull reports, and update ticket prices/capacities. The support team is always available when I need them and are happy to suggest how I can get more out of the platform.

No response from customer support, and no number to call

Oct 21, 2016
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: I had a event 9/30 -10/2. When my funds were available I transfer them to my bank account. I received the funds for one day. but the other days no funds were received. When I go to my dashboard it show $ 0.00 are available. I am still waiting for a response to my email. I am unlikely to use this service again.

Best customer service

Dec 15, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would personally would like to recognize the professionalism and dedication of your customer service department mainly Jane Guan for going above and beyond their normal duties to ensure satisfaction.
Thank you so much for your assistance and keep up the great work

WONDERFUL

Aug 19, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I must say that Universe is such a wonderful site for all sorts categories and genres for promoting and simply marketing your wares! Customer service also is exemplary! It is my profound pleasure to have teamed up with such an outstanding organization!! Thank You!!

Easy, Gorgeous, and Effective

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The title of this review says it all. It took me all of 10 minutes to set up my event online and it came with a really beautiful custom page. I really liked how I could sell tickets right off of my Facebook page. I sold out faster than I ever did when I used Eventbrite!

Helped my sell 35% more tickets this year!

Sep 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I ABSOLUTELY love Uniiverse. It's so easy to use and set up. I installed the widget on my website and sold tickets right there! I set up a discount for people who tweet about my events and this really helped spread the word. I sold 35% more tickets this year! Anna

We sold more tickets than expected and the process was easy!

Aug 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use web site, great metrics and behind the scenes capability, flexible and well-designed site.

Vendor Response

by Universe on August 25, 2015

Hi Molly, Thank you for taking the time to review Universe! We're glad you were able to sell more tickets and that you enjoyed using the site.

Perfect for our events and festivals

Aug 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We used Universe for our last 2 festivals and were super happy with it. It's easy to use but most importantly, it was a great experience for our guests at the door. Their app makes it super easy and fast to scan tickets and get people in.

Real Support

Aug 18, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are a lot of ticketing companies out there, but what makes Uniiverse stand out is their exceptional customer service. Their team was more than happy to help answer all of our questions and concerns along the way. We had such amazing support, thanks!

Easy to use, beautiful look

Aug 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The ease of use and how gorgeous the site looks after makes this FUN.

Vendor Response

by Universe on August 25, 2015

Hi Marie, Thank you for taking the time to review Universe! We're glad that you enjoy creating and managing your events on Universe. FUN is our goal!

Easy and Effective

Aug 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The fact that they promote events, like my own, on their newsletter, is the reason I continue to use this program.

Vendor Response

by Universe on August 25, 2015

Hi Lisa, Thanks for taking the time to review us. We're happy to keep promoting your awesome events!

One less thing to worry about.

Aug 01, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My clients love using Uniiverse because they can plug the ticket widget right on their site. This is my go-to solution for any projects that need a ticketing management. Highly recommended.