--- title: "Deskcenter Management Suite Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Deskcenter Management Suite Software - reviews, pricing plans, popular comparisons to other IT Management products and more." source_url: "https://www.capterra.com/p/132561/DeskCenter-Management-Suite/" page_type: "product" language: "en" --- # Deskcenter Management Suite Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Deskcenter Management Suite ## What is Deskcenter Management Suite? Discover, organize and manage all your IT resources with a single solution. With a unique analysis area that provides in-depth overviews for quick decisions. A complete view of all your IT and non-IT assets with the benefit of single pluggable modules covering the entire lifecycle. Optimize software assets, ensure license compliance, remote management, and effective software, patch, and OS deployment—all supported by a full-service desk. ## What is Deskcenter Management Suite used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[Server Management](https://www.capterra.com/server-management-software/)[IT Management](https://www.capterra.com/it-management-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1000 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Deskcenter Management Suite?[Manage this product listing](https://www.g2.com/products/deskcenter-management-suite/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Deskcenter Management Suite 3.7 (3) VS. [4.9 (493)](https://www.capterra.com/p/181954/Iru/reviews/) Starting Price $1000 per user, per month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (3) Ease Of Use 4.9 (493) Value For Money 3.5 (2) Value For Money 4.6 (482) Customer Service 3.7 (3) Customer Service 4.9 (486) ## Deskcenter Management Suite alternatives [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Deskcenter Management Suite Overview ### What company size and specific industries is Deskcenter Management Suite built for? Deskcenter Management Suite is designed for SMBs, large corporates, and public sector organizations that need IT infrastructure management. It fits companies and institutions managing workstations, hardware, software, and assets across business, enterprise, and government environments. Features and Usability ### What are the key features of Deskcenter Management Suite? Deskcenter Management Suite offers IT asset management, asset tracking, inventory tracking, and license management for hardware and software oversight. It also includes help desk management, incident management, problem management, and ticket management, plus reporting and analytics, configurable workflows, role-based permissions, self service portal, and remote monitoring & management. Getting Started and Support ### What training and onboarding options does Deskcenter Management Suite offer? Deskcenter Management Suite provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct guidance, live online sessions allow remote instruction, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Deskcenter Management Suite offer? Deskcenter Management Suite provides chat support. No reviewer feedback is available about support experience, so user impressions of response times, helpfulness, or common frustrations cannot be summarized from the catalog data. ## Features AI summary Based on 5,645 IT Management reviews Capterra data shows that buyers of IT Management software rank the following features as their top priorities: - **Patch Management** (**56%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**47%**) - **Remote Monitoring & Management** (**47%**) Deskcenter Management Suite supports **Patch Management** and **Remote Monitoring & Management**, giving IT teams the tools to keep systems updated and manage devices across distributed environments. However, it does not include **Real-Time Monitoring**. Instead, it offers **Remote Access/Control** (**48%**), which gives teams another way to troubleshoot endpoints directly and respond to issues faster, helping businesses maintain device health and reduce downtime. Patch Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Install software updates and bug fixes remotely Remote Monitoring & Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Incident Management 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents IT Reporting 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Maintenance Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, maintain and track the performance of assets and equipment User Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Deskcenter Management Suite 52 features ### All Features - Active Directory Integration: Integrates with Active Directory - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Categorization/Grouping: Organize and group data or items based on various criteria - Change Management: Track and monitor efficient handling of all changes/transitions - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - License Inventory: Manage license files and packages purchased in a centralized repository - License Management: Track and organize the number of licenses available to the organization - License Tracking: Maintains a history of customer licenses - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Packaging: License bundling - Patch Management: Install software updates and bug fixes remotely - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Purchase Order Management: Create, send, and track purchase orders and their statuses - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Single Sign On: Allow users to access multiple services after entering their login credentials once - Subscription Management: Process of managing customer subscription lifecycle for a recurring service or a product - Support Ticket Management: Allow customers/users to submit support queries and service requests - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. --- Get Advice We can help you find the software with the features you need. Features 3.0 (2) 3.0 Based on 2 reviews ## Pricing Value for money 3.5 (2) Free Trial Basic $1,000 Value for money 3.5 (2) 3.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (3) 3.7 Based on 3 reviews ## User reviews Overall rating 3.7 Based on 3 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent AL Andreas L. Fachdienstleitung Government Administration ### "Nehmt Baramundi und Finger weg von Deskcenter" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 27, 2025 Schlechter Support! Der Geschäftsführer von Mosaik, die mit Deskcenter zusammen sind hat kein Plan von seinem Laden! Und Kulanz ist bei denen auch nicht zu sehen! Pros Nichts, die Software funktioniert nach über einem Jahr nicht! Der Support ist einfach schlecht. Da gibt es nicht gutes zu schreiben! Und das unterschreibe ich mit 10 ITlern die wir hier bei einer Behörde sind! Cons Server und Computer werden im Betrieb einfach neu gestartet, ohne Vorwarnung. Support hat keine Ahnung. Selbst eine Neuinstallation hat das nicht behoben. Danach ging noch weniger! Nicht mal OS Deployment! Alternatives considered [baramundi Management Suite](https://www.capterra.com/p/177946/baramundi-Management-Suite/) Reasons for choosing Deskcenter Management Suite Garnicht wir gehen wieder zu Baramundi weil Deskcenter einfach schlecht ist Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Dave D. IT Administrator Building Materials ### "Works great, good value for money." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 7, 2017 We works now more process driven, makes planing easier. Pros Using for a couple of weeks now and we like the way it works and also the ccomplete intigration with Lisensing, Software Managment and Invetory. Cons As we using it now for just a couple of weeks we are still in a learning curve, building reports is a bit hard. Also we are missing the option to preview tickets while scrolling. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Anne G. VP ### "Desk Center USA - Asset Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 10, 2010 Fantastic - will purchase. Pros I used free download. Easy to use, very helpful to my business, learned where I need to make adjustments to save money and to be in license compliance. Thank you. Cons There were no cons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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