Contactability

Contactability

2.5 / 5 8 reviews

Who Uses This Software?

We target small to large sized insurance agencies, call centers and carriers.


Average Ratings

8 Reviews
  • 2.5 / 5
    Overall
  • 2.5 / 5
    Ease of Use
  • 2 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Contactability
  • www.contactability.com
  • Founded 2012
  • United States

About Contactability

Cloud based technology platform that helps insurance agents, call centers and carriers attract insurance visitors, convert leads, and close customers.


Contactability Features

  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking

Contactability Reviews Recently Reviewed!

READ THESE REVIEWS! No Not Recommend

Aug 21, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: They are good at scamming you out of more money, Whenever you call and talk to customer support they feed you lies and tell you to pay more.
They do no background work to see if the lead is actually legit, I received 21 leads before I decided to request my money back from these scammers because not one person answered there phone, these people aren't looking for insurance or waiting for an agent to call, they have no clue anyone is going to call. I didn't receive any refund from those 21 leads.

Overall: none

Easy to understand and they handled it for you

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Good software for the money,

Pros: The ease of setting up the program. Sturctured around your needs. Support staff that is very knowledgable

Beware of these scam artists

Aug 10, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: HORRIBLE HORRIBLE COMPANY. Do waste your money with these scammer artists. They are trying to monetize bad information by scamming agents. They don't verify that anyone one of the leads actually wants an insurance quote. I received homeowner insurance leads for mosques, hotel rooms, and one for a 19 year old kid who obviously didn't own a home and didn't know why I was calling. If you do decide to get taken advantage of by these fraudulent thieves, they will NOT refund any money you give them. They only refund bad leads with more bad leads.

You have been warned. -5 stars for this horrible horrible company.

DON'T DO IT!!!!!!!

Jul 15, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Read every one of these reviews. They are all true. You're throwing away your money. Leads are junk, and when you cancel and go off auto bill you need to call to manually return. NO ONE ANSWERS the customer service line. Basically threw $300 out the window.

Sham

May 24, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Run away from this group. A loss-leader in my mind. I have spent more money and time tracking the leads company down than leads themselves. Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number. Talk to someone live and you get transferred to someone else, and miraculously the person you speak with doesn't exist when you call back. Save your money!!
BTW, I HAD to give one stars on the rating. Couldn't go any lower, but would have.

Scammers

Nov 12, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: This company is a scam. They said that they had leads overflowing in my territory and after debiting $200 out of my account, I was sent 1 valid lead in 4 months. I havent received a lead in nearly 3 months, and when I called to cancel service, they said that they cannot return my lead balance, this money has to be spent in phonecalls. When I replied "You guys arent sending me any calls, they said that I need to expand my territory. That's not what I was told when I signed up. I have to expand to leads that are an hour and a half away? This company promises daily leads, and they are not capable of providing them, which is false advertising. I advise no agent to trust this company!!

Spend less time dialing and more time closing deals with Contactability

Dec 13, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've never liked dialing my leads - and sure I've heard all the talk about how you have to work them blah blah. Fact is there are 4 of us in my office and we are busy taking care of our clients vs. dialing. Not to mention I hate the stress of reaching people on the phone or having to return a bad lead, its just a hassle I don't like.

However....since using Contactability our workflow is changing. Now I only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said, etc... Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Oh - and the bad leads are easy now - we just get and download a report and send to our lead providers and get our money back vs. having to do all the work ourselves (not to mention deal with the bad lead customer).

Cons? I want more features - if its this good already lets see what you can do to make me even happier!

Awesome Service

Dec 12, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I signed up with Mark Overstreet and so far am more then pleased with everything. Mark has been great and is very responsive. Awesome service, thank you guys!