# Page 4 | Contactability Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Contactability the right Lead Management solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132580/Contactability/reviews

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Contactability

4 (117)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Contactability

## Showing most helpful reviews

Showing 76-100 of 117 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PB

Peter B.  
Agent  
  
Used the software for: Less than 6 months

### "Contactability has helped grow my business."

February 23, 2018

4.0

Pros

My most liked part about contactability is the fact the leads are sent directly to our phones so we know immediately what the caller is looking for and most leads are really looking for better insurance. The customer service is great, any lead that is a non-quality lead they refund our money.

Cons

What I like least about the software is the mobile callers, its nice to get them because they are a lead, but no information is provided besides a phone number.

Review Source

AK

Adam K.  
Owner  
  
Used the software for: 1-2 years

### "Customer rep is a very fair and willing partner, listens to feedback and is always trying to improve,"

February 26, 2018

4.0

Pros

Easy to maneuver and understand ROI associated with the call volume and costs. Service is very responsive and willing to work with you.

Cons

It is difficult to maneuver between State Farm systems and reports and Contactability. I have to pull from multiple systems to truly understand effectiveness.

Review Source

HS

Herminia S.  
Agency Owner  
Insurance  
Used the software for: 6-12 months

### "Excellent lead company"

May 14, 2019

5.0

Rep is an excellent Account Manager with lots of hands on assistance to make the process easy and more importantly effective! Highly recommend.

Pros

Great lead program with excellent return policy that is very user friendly.

Cons

Leads that are not qualified can not always be filtered out.

Review Source

cA

cecile A.  
manager  
Insurance  
Used the software for: Less than 6 months

### "Live calls "

March 6, 2019

5.0

The best part is having an account manager. Our reps, he is very professional and very helpful. He always has the right solutions.

Pros

The leads work. We close 30% of calls. Referral from clients you help

Cons

Very tiny policies. Must always be available to answer phone calls

Review Source

aA

atul A.  
Manager  
Insurance  
Used the software for: Less than 6 months

### "Excellent lead provider if you are looking for leads for your insurance business"

June 4, 2020

5.0

Pros

Intuitive functionality on the portal. mostly self-servicing which I like.

Cons

The portal should offer capability to each individual profile to manage the call options like when to receive or pause the lead. That will be very helpful.

Review Source

JT

John T.  
Satellite Division Leadsr  
Insurance  
Used the software for: 6-12 months

### "Great leads source"

March 7, 2019

5.0

Great leads company that returns leads within 30 minutes. Top rate customer service.

Pros

Ease of use. Not problems, didn't lock up computer.

Cons

Everything worked as advertised with no problems. % minute training is all it took to learn the system.

Review Source

SS

S S.  
Agent  
  
Used the software for:

### "Sham"

May 24, 2016

1.0

Run away from this group. A loss-leader in my mind. I have spent more money and time tracking the leads company down than leads themselves. Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number. Talk to someone live and you get transferred to someone else, and miraculously the person you speak with doesn't exist when you call back. Save your money!! BTW, I HAD to give one stars on the rating. Couldn't go any lower, but would have.

Review Source

CP

Charles P.  
Agency owner  
Financial Services  
Used the software for: Less than 6 months

### "Smart Financial"

June 5, 2019

5.0

Overall we have had a c few good lead from this service they are easy to work with!

Pros

Easy to use and implement on my office!!

Cons

Cost of the product can be expensive but they are willing to work with you

Review Source

AN

Adam N.  
Agent  
Insurance  
Used the software for: Less than 6 months

### "I have been pleased with everything from customer service to lead quality. "

May 8, 2018

5.0

Great form of leads.

Pros

The software is very easy to use. The website is very easy to navigate and if you don't understand contactability is very client friendly. So you don't hesitate to call to ask more questions.

Cons

I wish they were able to promote leads directly into my SIMS for work. That would make it better, but its not bad just inputting the date myself.

Review Source

MV

Marcus V.  
Agency Owner  
Insurance  
Used the software for: Less than 6 months

### "Great Account Reps"

March 14, 2019

4.0

Strongly recommend them, best reps I have across a few platforms

Pros

ease of use and customer assistance, very easy interface

Cons

not really anything, it is very intuitive

Review Source

KE

Kari E.  
Agency Owner  
Insurance  
Used the software for: Less than 6 months

### "Best Insurance Lead Generation"

March 21, 2020

5.0

Excellent

Pros

The software is easy to use and the quality of leads are good

Cons

The cost is slightly higher than the market

Reason for choosing Contactability

Referral from colleague

Review Source

mP

montez P.  
Agent  
  
Used the software for:

### "Scammers"

November 12, 2015

1.0

This company is a scam. They said that they had leads overflowing in my territory and after debiting $200 out of my account, I was sent 1 valid lead in 4 months. I havent received a lead in nearly 3 months, and when I called to cancel service, they said that they cannot return my lead balance, this money has to be spent in phonecalls. When I replied "You guys arent sending me any calls, they said that I need to expand my territory. That's not what I was told when I signed up. I have to expand to leads that are an hour and a half away? This company promises daily leads, and they are not capable of providing them, which is false advertising. I advise no agent to trust this company!!

Review Source

JS

Joshua S.  
Agent  
Insurance  
Used the software for: Less than 6 months

### "Quality Leads that have big potential"

April 23, 2019

4.0

Pros

Ease of use, fantastic interface, and great customer service

Cons

Some duplicate leads will make it through, but the company did resolve the issues

Review Source

JK

Joshua K.  
Commercial Broker  
Insurance  
Used the software for: 6-12 months

### "Great Resource"

March 21, 2019

5.0

Pros

The quality of the leads is excellent. I've written several substantial policies.

Cons

N/A

Review Source

CC

Chris C.  
Agent  
Insurance  
Used the software for: Less than 6 months

### "Using Contactability for insurance leads"

September 12, 2018

4.0

I am pleased with Contactability. I'm writing much more business from them than many other lead sources.

Pros

I really like the ease of use of the software. it is easy to follow even for someone like me that is not too tech savvy.

Cons

I wish the leads could automatically be uploaded onto State Farm's ECRM software. it would make the use of the leads easier

Review Source

VR

Verified Reviewer  
Independent Contractor  
Real Estate  
Used the software for: Less than 6 months

### " Exceptional Customer Service and Wide-Ranging Commercial Leads"

March 1, 2018

4.0

Pros

Our brokerage is pleased with the quality of the commercial leads in addition to wide-ranging types of risks. We have bolstered our commercial book of business and in turn received a number of referrals as a result of transaction with our leads.

Cons

We struck out a number of times when attempting to quote life leads. Leads were not willing to hear about the product, only simply the monthly premium. Very premium-driven vs value-driven leads

Review Source

AE

Alex E.  
Aspirant  
Insurance  
Used the software for: Less than 6 months

### "Great system to work with"

May 2, 2018

5.0

welcoming new people into our organization

Pros

Easy to use, every lead that comes in had great information with plenty to work on and usually has all information about a client needed

Cons

sometimes people will put in the wrong information such as phone numbers or email addresses and some of the coverages desired aren't accurate

Review Source

KT

Kimberly T.  
Principal  
Insurance  
Used the software for: Less than 6 months

### "software "

October 19, 2018

4.0

so far so good...

Pros

ease of use … this software is user friendly

Cons

some items are not complete. its difficult to quote

Review Source

AB

Alyssa B.  
Agent  
Insurance  
Used the software for: Less than 6 months

### "So far, so good. We've closed a few of the quotes, and if we are unable to quote, refunds happen."

January 9, 2018

5.0

some great sales leads!

Pros

East of use. Very user-friendly. When a lead is good, is very good. I've been very pleased with the refund policy, as well.

Cons

Sometimes the calls all come minutes apart- I do wish things were a bit more spread out throughout the day, but I've gotten good at using the pause button.

Review Source

DB

DINO B.  
OWNER OF AGENCY  
Insurance  
Used the software for: Less than 6 months

### "personalized service"

March 8, 2018

5.0

business

Pros

the quality of leads, Troy's my personal Reps response time, best kept secret of lead providers, PROVIDED ME WITH A EDGE ON THE COMPITION

Cons

need more weekend leads I LIKE THE AFTER BUSNISS HOURS BUT I NORMALY HIT MY CAP BEFORE EVENING ON WEEKDAYS AND DONT HIT MY CAP ON WEEKENDS

Review Source

SL

Salvatore L.  
Agent  
  
Used the software for: Less than 6 months

### "The customers are ready to bind and my account manager really tries his best to take care of you"

March 8, 2018

5.0

Live transfers and customers are ready to buy

Pros

You can manage the time you want to receive live transfers. You can view the customers information easily.

Cons

Some of the information is incorrect and I have to verify with the customer. Also the minimum amount of hours is 25. I wish it was a bit less.

Review Source

CP

Chuck P.  
Owner  
  
Used the software for: Less than 6 months

### "Didn't receive a single valid lead. "

February 22, 2018

1.0

I received no benefits. The only thing I received from this software was a depleted bank account.

Pros

The website is pretty easy to use. Not a whole lot to say because I found the leads to be unsatisfactory. The website could be improved by allowing me to download the lead information into a spreadsheet or other format that I could upload into my contact management software.

Cons

The leads are horrible. A total waste of money. And they constantly deny my requests for credit, even when I've been able to reach a client who says that they do not want a quote or when the home address turns out to be a homeless shelter. Total waste of money.

Review Source

KG

Kulshan G.  
Sales Manager  
  
Used the software for: Less than 6 months

### "Gavin has been great in helping me and has always been there for me whenever I had questions"

December 20, 2017

5.0

Pros

Very user friendly and easy to navigate. Easy to see live lead transfer information. Lead quality is good and has generated premium.

Cons

Not much except for sometimes blocking out times it is a little tricky. Aside from pausing the system everything else about it is great

Review Source

jB

john B.  
Insurance Agent  
  
Used the software for: Less than 6 months

### "The leads are specific to my office's needs and are showing great results "

April 26, 2018

5.0

Pros

Easy to use. Allows me to control the flow of leads. Allows me to track the leads as we close them or continue to reach out to them.

Cons

So far everything is great. I have no complaints about any feature. The program is accessible and easy to understand

Review Source

AW

Adam W.  
Insurance Agent  
  
Used the software for: Less than 6 months

### "I have had a great experience. My Account Manager is friendly knowledgeable and ready to help. "

April 26, 2018

5.0

Pros

This is point and click. It took me about 5 sec to get it down.

Cons

Really, I think they thought of everything. I have a quick link to get a hold off my account rep and the experience is great.

Review Source

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