# Page 5 | Contactability Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Contactability the right Lead Management solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132580/Contactability/reviews

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Contactability

4 (117)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of Contactability

## Showing most helpful reviews

Showing 101-117 of 117 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

tS

tyler S.  
Owner  
  
Used the software for: Less than 6 months

### "Great company to grow with!"

May 15, 2018

5.0

Pros

Glad to have this company to work with. Easy to understand and use. always helpful if you have any questions.

Cons

None so far!, great with crediting any bad leads that come across, look forward to working with them for a long time!

Review Source

CK

Chase K.  
Agent Aspirant  
  
Used the software for: Less than 6 months

### "Best information"

May 3, 2018

5.0

They help us sell

Pros

They provide the best information with their leads so I don't need to ask the customer a million more questions

Cons

Sometimes the leads are poor quality/closing and we can't get in touch with them or they are ineligible

Review Source

JP

Jay P.  
Owner  
Insurance  
Used the software for: I used a free trial

### "Contactability"

December 12, 2019

5.0

Ease of getting customers in the door is great - transfers;etc all worked great. i've hardly used software like this. They blow your phone up with calls and emails and calls and emails once you arent' with them anymore; It gets old.

Pros

Ease of getting customers in the door is great - transfers;etc all worked great. i've hardly used software like this.

Cons

They blow your phone up with calls and emails and calls and emails once you arent' with them anymore; It gets old.

Review Source

cB

chris B.  
agent  
Insurance  
Used the software for: Less than 6 months

### "great customer service!"

May 24, 2018

5.0

Pros

easy to use, easy sign in process. very self explanatory links and simplistic design. I really like it.

Cons

delay in receiving link email during call. it would be better if it integrated into ECRM without hassle

Review Source

AP

Andrew P.  
Agent  
Insurance  
Used the software for: Less than 6 months

### "Contactibility"

September 4, 2018

5.0

Pros

The dashboard is very well designed and functional.

Cons

I do think that the service is a little pricey, and the agent should have the option to pause the leads for longer periods of time.

Review Source

CE

Christian E.  
Agent  
  
Used the software for: Less than 6 months

### "Our conversion rates have increased drastically since using this company"

January 29, 2018

4.0

Pros

I like that the phone conversations are recorded. This helps me review what my team members' conversations sound like. I also like that I can track conversion rates.

Review Source

BV

BreAnne V.  
Account Manager  
Insurance  
Used the software for: Less than 6 months

### "Contactibility has called our office twice and the rep berates us when he doesn't get what he wants."

March 14, 2018

1.0

Pros

We will never use this software, or company, because of the way their representatives act. We will never support a company that allows the phone calls we've had from Contactibility.

Cons

The employees are incredibly rude. When asked if I had access to the agency e-mail I said it depends on the type of e-mail. The representative became irate and said "it's a simple yes or no.. you either do or don't." He previously had called and when the owner said she was not interested in a lead provider at this time he told her she'd never make it as an agent.

Review Source

KW

Kenny W.  
Insurance Producer  
Insurance  
Used the software for: Less than 6 months

### "Contactability Review "

November 29, 2018

4.0

Pros

Customer Service, user friendly, and recordings.

Cons

Quality of customers and having to ask for the vin numbers because they come not completed.

Review Source

GM

Giovanni M.  
president  
  
Used the software for: Less than 6 months

### "great customer service and very easy to use system leads have been good compared to other cos"

January 30, 2018

4.0

Pros

the software is extremely easy to navigate, understand and utilize. Has many features available to customize your account

Review Source

LR

Lindsey R.  
Producer  
  
Used the software for: Less than 6 months

### "Our agency's experience using Contactability has been wonderful and well worth it!"

March 8, 2018

5.0

Sales!

Pros

Website is user friendly and the ability to have direct control over settings and calls, disputes, call hours is great.

Review Source

BL

Ben L.  
Agent  
  
Used the software for: Less than 6 months

### "Part of our overall marketing..Very Easy to use and have a great return policy. "

January 9, 2018

4.0

Pros

Moving through the software is very user friendly. Our producers use it everyday and have no complaints

Review Source

JB

Jenee B.  
Sales Agent  
Insurance  
Used the software for: Less than 6 months

### "Very easy to use!"

February 20, 2018

4.0

It works great.

Pros

The leads have all the required info needed to quote including prior insurance carrier information and renewal dates, which is crucial for generating a solid quote. Contactability is also great to work with when it comes to returning leads when needed, removing zip codes in high fire areas, and tailoring the service to fit your agencies needs. Responses from Contactability are also received in a timely manner when you need them.

Review Source

EM

Elijah M.  
Broker  
  
Used the software for: Less than 6 months

### "Very good service and leads are REAL people who want REAL quotes "

March 19, 2018

4.0

Pros

Easy to use, leads come to my office phone and they are REAL people that want REAL quotes from my office, not everyone is serious but it's a great way of getting new types of businesses that wouldn't be referred otherwise.

Cons

Need to collect more accurate information before call transfer - I lose a lot of potential clients by not having the right info forwarded to me from the start

Review Source

DM

David M.  
owner  
Insurance  
Used the software for: I used a free trial

### "Good Leads, Great customer Service"

June 4, 2020

5.0

We are using them to supplement or lead source and keep writing policies.

Pros

They have good leads and great customer service

Cons

Some of the leads come thru with invalid information

Review Source

SR

Steve R.  
Producer  
  
Used the software for:

### "Awesome Service"

December 12, 2013

5.0

I signed up with Mark Overstreet and so far am more then pleased with everything. Mark has been great and is very responsive. Awesome service, thank you guys!

Review Source

JK

John K.  
  
  
Used the software for: Less than 6 months

### "DON'T DO IT!!!!!!!"

July 15, 2016

1.0

Read every one of these reviews. They are all true. You're throwing away your money. Leads are junk, and when you cancel and go off auto bill you need to call to manually return. NO ONE ANSWERS the customer service line. Basically threw $300 out the window.

Review Source

JC

Jessica C.  
Commercial Marketer  
Insurance  
Used the software for: I used a free trial

### "Review"

November 6, 2019

5.0

Pros

Very easy to use and very user friendly.

Cons

I wish there was more options to narrow down certain functions.

Review Source

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