--- title: "HR Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is HR Cloud the right Onboarding solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132599/HR-Cloud/reviews/" page_type: "reviews" language: "en" --- HR Cloud 4.7 (84) [View alternatives](https://www.capterra.com/p/132599/HR-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of HR Cloud Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews Peter G FounderDesign, 51 - 200 employeesUsed the software for: Less than 6 months. “We’ve customized workflows to match our process and nothing gets lost, completed onboarding documents and performance tracking tasks remain accessible at all times.“ July 27, 2025 VA Vanisha A HR SpecialistHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “Its is expensive for small business it can potentially have high implementation cost and lack of transparency.“ January 17, 2025 JM Jessica M Customer ServiceLogistics and Supply Chain, 2 - 10 employeesUsed the software for: More than 2 years. “We stay updated on news, contacts are streamlined, onboarding is more smooth, and I no longer need to fetch paperwork every time someone takes a day off.“ February 2, 2025 BR Brandon R Registered Behavior TechnicianHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Not ideal for smaller businesses like mine, especially since pricing plans can vary.“ March 29, 2025 Krishna T Senior HR OperationsInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Additionally, the integration with payroll and compliance features has significantly reduced manual efforts and errors.“ January 4, 2025 EA Ekin A HRCivil Engineering, 51 - 200 employeesUsed the software for: Less than 6 months. “We have difficulties in defining the first data to the system.“ December 23, 2024 HH Holly H Chief of StaffHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Not just ideas, real screens, workflows, even a mobile-friendly setup for our field staff.“ June 17, 2025 DM Denis M Security officerAccounting, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The cost of HR cloud can be expensive for small or new businesses“ January 21, 2025 ## Showing most helpful reviews Showing 1-25 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shivani G. HR Executive Human Resources Used the software for: 6-12 months ### "Automated platform for HR" January 22, 2025 5.0 Pros It makes easy to integrate all the cycle of Human Resource functions Cons Customer support service can be improved Review Source EG Emily G. VP of Operations Information Technology and Services Used the software for: Less than 6 months ### "Great human resources application for a small, growing team" September 7, 2022 5.0 Overall, I am very pleased with our purchase. I imagine that it will prove its worth even further as our team continues to grow. Pros The best part about HR Cloud is the constant support. Zvonimir has gone above and beyond to help us create the platform we desired. We also appreciate the ability to customize HR Cloud's functions in a way that I did not experience with some of the competitors. Our biggest use for this software is the Recruit module. It has been a huge time saver in tracking candidates throughout our recruitment process. Cons Some features were not available out of the box. So there were a few things that took some time to set up. However, this is not completely bad in that we have been able to create a platform that suits our needs with the help of HR Cloud's fantastic support team. Additionally, they have pushed out several updates since we started using HR Cloud a few months ago. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) BambooHR was great in many ways, but it did not integrate with Quickbooks payroll- a feature that was important to us. Also, while the platform was better "out of the box", it did not offer us the same options for customization that HR Cloud does. Additionally, the support from HR Cloud is unmatched. Review Source MB Mark B. Founder and CEO Apparel & Fashion Used the software for: Less than 6 months ### "HR Cloud review " September 1, 2024 3.0 Pros Keeps accurate information on employees, works well with payroll Cons Has a hard time with large storage. Suffers with large data Review Source KC Kelly C. Human Resource Director Construction Used the software for: 6-12 months ### "Thrilled with Product, Service & Support!" September 19, 2019 5.0 The team at HRCloud always listens and does whatever they can to make the system work for our needs! I LOVE that I am still working with the same person who managed the original implementation. Representative is knowledgeable, professional and an absolute pleasure to work with. She is always responsive and patient and creative. I feel like HRCloud is on my team. Pros Ease of use and adaptability. I was a previous user of ADP at another company, and when I reviewed HRCloud, it reminded me of the great features found in that product. But HRCloud is BETTER! It is simplere to use and more adapatble; AND the team at HRCloud is able to make quick modifications that customize it to our use without rewriting the program or waiting for another release. Cons I wish I could see/do more as an administrator from the Hr Cloud App itself, but that isnt really a huge issue. Reason for choosing HR Cloud The features and cost/value Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) Product not meeting our needs and lack of responsiveness Review Source HH Holly H. Chief of Staff Hospital & Health Care Used the software for: Less than 6 months ### "Cut Caregiver Onboarding Time in HALF. No Joke." June 17, 2025 5.0 Our HR processes were drowning us. Onboarding new caregivers took forever, paperwork was everywhere, and tracking compliance felt like chasing ghosts. We needed something simple but solid to get our team back to focusing on patients, not spreadsheets. We basically threw our messy HR world at ’em. They helped us prioritize what mattered most (onboarding & compliance tracking), then built a custom prototype for us super fast. Not just ideas, real screens, workflows, even a mobile-friendly setup for our field staff. They handled everything: user stories, testing, training docs, and they made it feel like our system from day one. Pros 1\. They sat with us (virtually lol) and figured out our biggest headaches: onboarding + compliance tracking. 2. Built a CUSTOM prototype in weeks, not some off-the-shelf junk. Mobile-friendly for our field staff, simple enough for our 70-year-old volunteers. 3. Gave us REAL tools: digital forms, automatic license alerts, even checklists for new hires. Felt like they built it JUST for hospice work. 4. They got hospice immediately. Asked about our long drives, emotional days, last-minute staffing crises… and built tools that HELPED. Cons No major complaints. Wish we’d added time-off requests to the first build, but they’re adding it now! No biggie. Review Source JM Jessica M. Customer Service Logistics and Supply Chain Used the software for: 2+ years ### "A good HR management solution tool." February 2, 2025 5.0 HR Cloud has made managing my team’s HR needs so much easier, especially while everyone is remote working. We stay updated on news, contacts are streamlined, onboarding is more smooth, and I no longer need to fetch paperwork every time someone takes a day off. Pros I like how easy HR Cloud makes HR onboarding, employee management, and time-off tracking. The user interface is very user-friendly, and their automation features save me a lot of time each day. Cons Some of the more advanced features need extra configuration to work, and the mobile app is a bit limited. Review Source BR Brandon R. Registered Behavior Technician Hospitality Used the software for: Less than 6 months ### "Streamlining Human Resources Management" March 29, 2025 5.0 I really appreciate the secure data storage, centralized data, and automatic updates. It ensures a smooth process for employees. Pros I love that HR Cloud offers enhanced accessibility and improved data security while reducing the amount of paperwork. Cons Not ideal for smaller businesses like mine, especially since pricing plans can vary. Review Source MA Moeed A. Hr. and Optimization Consultant Human Resources Used the software for: I used a free trial ### "Comprehensive HR Solution with Great Reporting" June 11, 2025 5.0 Overall, I've found HR Cloud to be a valuable asset in managing our workforce, especially with its robust reporting and analytics capabilities. Pros The comprehensive suite of features, including onboarding, benefits, and performance management, makes it a complete HR solution. This software is amazing. Cons Occasional delays in customer support response times could be frustrating, especially when resolving urgent technical issues with the cloud application. Review Source AT Aklesh T. HR Computer & Network Security Used the software for: I used a free trial ### "Good Software for HR and Employees" January 30, 2025 4.0 I had used this product and its user-friendly interface, making it easy for HR teams to manage tasks like onboarding, employee engagement, and document management. Productivity for both HR professionals and employees. Pros HR Cloud is user-friendly interface and making it easy for HR teams to manage tasks like onboarding, employee engagement, and document management. Cons Every things is good but Pricing could also be a consideration for smaller organizations with limited budgets. Review Source LM Lettie M. Manager Legal Services Used the software for: 6-12 months ### "Effective Program for HR" January 23, 2025 5.0 We have had a good experience with it. It has great features and it is user friendly and provides great security features for data. Pros Data and time management efficiency. That it provides tools and resources for effective HR processes. Cons The cost of set up at inception which was a little pricey. Review Source tB t B. HR Accounting Accounting Used the software for: 6-12 months ### "HR cloud user" February 4, 2025 5.0 very helpful and user friendly for all users Pros Easy, Self explainitory and navigation is simple Cons i do not have any cons as of todays date Review Source VR Verified Reviewer sales exec Staffing and Recruiting Used the software for: Less than 6 months ### "HR: A better way" January 22, 2025 5.0 It was good, with a few minor hiccups. would use again. Pros it was easy to use, and I had no issues working with it Cons it was expensive and took a lot of time to set up Review Source RS Raj S. HR Translation and Localization Used the software for: Less than 6 months ### "Fast and effective" January 19, 2025 5.0 Overall experience is good and time saving. So many profiles under one umbrella. Pros All different profiles can be found and hired at one place. It is useful and time saving. Cons Can you be more simplified in the future. Review Source MH Maggie H. Sr. Onboarding Administrator Renewables & Environment Used the software for: 6-12 months ### "Great, Efficient and User friendly tool! " December 7, 2018 5.0 We had a bumpy start with our overall experience, but we've ended up in a great place and I'm super satisfied and pleased with the tool and customer service. As an HR professional, this has completely changed the way we bring in a new hire, improving the candidate experience, while making our lives easier by eliminating the manual aspects that come with onboarding. Customer support is fast, someone is always available. Since our roll-out, I've never had to wait on anyone to get back to me. It's almost instant! Thank you to HR Cloud for changing the experience! Pros I love how much you can customize and really tailor the system to fit the company's Onboarding needs. The tasks have proven to be super simple and fast for new hires to complete. I've seen a variety of new hires with different levels of technology knowledge jump in the system and handle all the items necessary to get them successfully onboarded into the company. We are a large company with many different hire types, and we've been able to customize each hire to receive what they need seamlessly. We use the tool strictly for onboarding, getting new hire documents complete and for that purpose we've had an awesome experience so far. Cons There are a few really advanced things that the system can't support. But most of the requests we've had, HR cloud has been able to produce down the road, or put it on the road map to roll out at a later time. The complex task feature is great, but I've noticed that downloading a document and completing that task can't successfully be completed on an iPhone (I've heard feedback that it can be done on an Android). Unless it's user error, this is what I've seen and heard with that specific task. I'd like to see the system have the capability to send direct e-mail communication to new hires and current employees, rather than it being a task to complete in the actual system. I'd like to also see the capability to increase the amount of user types within the system, and allow tasks or certain roles to be customized by the person, and not necessarily a user type. Review Source NS Nate S. Human Resources Packaging and Containers Used the software for: Less than 6 months ### "Great Tool" February 25, 2019 4.0 We utilized HR Cloud to move from 100% paper records to electronic records for employee information. HR Cloud has been helpful for storing older scanned forms and for producing and organizing electronic forms when onboarding new hires. We have been using HR Cloud for approximately 4 months. The interface is relatively clean and easy for our human resource manager and employees to use. We considered several other cloud-based HR programs in addition to HR Cloud, including Zenefits, BambooHR and ADP. One thing that was a little concerning was that HR Cloud had many less reviews than the others on various websites, the Apple Store and Google Play. We can't explain why this was, but one thing the reviews consistently stated was that their customer support was very good. This was important to us because we had no prior experience with HR software - and it turned out to be so true! It's been our experience that HR Cloud reps are incredibly personable and knowledgeable and they are readily available via email or video call. One other thing that may be helpful for some: We have a number of Spanish-speaking employees, so we were interested in a program that could be optimized in Spanish. Even though HR Cloud doesn't offer their content in Spanish, they are optimized for the web and our employees simply set up their browser (usually Chrome) to translate pages into Spanish. It seems to be working fine. Pros \- Relatively straight-forward, easy to use - Scales across our PC and mobile devices - Highly customizable - Helpful integration between Applicant Tracking and Onboard; allows us to post job openings to our website, Zip Recruiter, Monster, etc., receive applications electronically and manage within HR Cloud - EXCELLENT customer service via phone; decent self-help online reference materials - Good value for cost Cons \- Some Onboard functionality is not intuitive, so it can be a little cumbersome and/or frustrating when first getting used to the system - The mobile app and the People app within HR Cloud seem to be behind aspirations - both have limited functionality and we don't really use them Review Source LD Laura D. IT Developer Telecommunications Used the software for: 6-12 months ### "Is it good? Yes! I don't care that I sound like a dork when I say this - it's FREAKING AWESOME!" December 12, 2018 5.0 We started using this when we were a very small company, when we could still do everything by hand but chose to automate the process. All of a sudden, we experienced tremendous growth and almost doubled our company in size. If we did not have this system in place, there is no way we could have successfully done that! But because we had gone ahead and signed up for the system and were using it as part of our daily process, it saved us the financial cost of having to add another employee in our human resources department just to cover the growth - this did it all for us. We are now a medium sized company, but with this software in place we look like a large one with individualized employee portals. One of the best financial and software decisions our company has ever made. Pros An incredible level of quality and professionalism from the team. Clean intuitive interface that is easy for our employees to navigate. An INCREDIBLE value for the money. We can easily manage the onboarding and off-boarding of our employees, without having to worry that something can get overlooked. I love the video tasks, where users can watch a video - perfect for training videos, and then we have their signature on file for completing the task. Additional capabilities are added frequently, and each time I look forward to reading the version release notes to see what new fun there is. Cons I've tried and tried to think of a con for this, and I can't. It's that good, and yes I believe in it wholeheartedly. I would recommend it to EVERY business out there. Review Source AB April B. HR Manager Government Relations Used the software for: 6-12 months ### "Efficiency, Ease of Use, Great Support!" March 13, 2019 5.0 HR Cloud is making it easy for us to keep the onboarding process within HR and free up our staff to work on projects. This makes our staff more efficient all around. We tried to onboard with another software, and the difference in support and implementation was night and day. HR Cloud was the answer to our prayers! Pros It was an easy setup, easy implementation, and our employees love the ease of use! We have gotten remarkable feedback from our new hires on how efficient our onboarding is now that we have HR Cloud! Cons We don't have anything we liked least. Anytime an issue came up or there was a problem, we could reach out to our implementation consultant, Grga, and his team. Or we could reach out to support and they gave us very good resources and solutions. Review Source NM Natasa M. HR Manager Information Technology and Services Used the software for: Less than 6 months ### " Simple, efficient and great support" December 3, 2020 5.0 Great, motivating and supportive Pros The app is a great value for money. It is very easy to use, easy to customize for the needs of the company, has excellent support during implementation and the implementation manager is very flexible, full of knowledge and very patient. Our primary goal was to facilitate time off processes with the application, but we also solved many other processes (onboarding, assets, perform ..) Cons The performance module could be more customizable Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing HR Cloud Price and support in Croatia Review Source MC Marissa C. Human Resources Admin Law Practice Used the software for: Less than 6 months ### "Incredible Customer Service!" February 28, 2019 4.0 Overall, the software has been an excellent addition and a huge improvement to our organization's onboarding process. Rep has gone above and beyond his job description in every way and truly made our HR Cloud experience as seamless as possible. He is paitent, quick to respond, and overall a joy to work with. I look forward to our meetings and hang up each call with a smile on my face - even if I originally had questions or glitches with the software itself. Pros The software itself has centralized our Onboarding process and - fortunately - moved us to a completely paperless process! However, in my opinion, the customer service we have received from our assigned Account Manager has been beyond excellent and truly made our HR Cloud transition pleasurable. Cons Initially, the software was a little challenging to learn without a user manual or help center - however, I look forward to utilizing the new Help Center and FAQ section now! Review Source EM Emily M. HR Business Partner Education Management Used the software for: Less than 6 months ### "My life just got EASIER!!!" July 22, 2019 5.0 Amazing! From the beginning, rep. has been super thorough, attentive and responsive. He wants your process to be as simplified as possible, offering great solutions and training until you reach your desired result. The customer service he provides is top notch! Pros It's always a plus when time consuming tasks become easier for HR professionals but what I love most about this product is the ease HR Cloud has made this software for all users - the employee, the manager and the HR professional. HR Cloud, hands down has simplified and streamlined everyone's workload! Cons As with any new software it takes a bit of getting used to, however, HR Cloud has the ability to do a variety of tasks that save a lot of time. Be patient with yourself, learn from your representative who can educate you and help you utilize the platform to full potential. Review Source DH David H. Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "Thank you HR Cloud" July 1, 2019 5.0 Overall, I'm very happy. I went from a manual, paper-intensive HR process to 100% digital because of HR Cloud. Pros Excellent implementation and post-sale customer service. My Implementation Consultant - Grga - is easily reachable and able to quickly implement whatever I need. Cons I wish the self-service capabilities were a little more accessible and easier to use. Review Source JB Jeremy B. VP, User Experience Staffing and Recruiting Used the software for: 1-2 years ### "Great product - more that meets the eye" January 8, 2019 5.0 Excellent software, excellent customer service, lots of flexibility. Very helpful and friendly product team Pros Very easy to use Great UI\\UX interface Performance is excellent Product allows for customization Cons Would be great to have the ability to 'white label' the product Review Source RP Rachele P. Admin Construction Used the software for: Less than 6 months ### "Simple HR Platform" March 1, 2019 4.0 Pros The ability to customize pages and create dynamic forms for simple onboarding. Cons Not able to organize documents and some of the terms used in the programming could be miscategorized. For example : uploading a document and selecting "everyone" as the view would be the employee and other managers only but it reads as everyone within our company could view the document. Review Source SD Shirley D. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Implementation process made a difference with HR Cloud software!" February 1, 2019 5.0 Extremely pleased with my experience. I needed to onboard almost 100 users and HR Cloud was able to get us set up quickly. The implementation process and support from beginning to end was excellent. Our implementation specialist got me set up in no time. I didn't have a hard time explaining our requirements and process. He is very responsive and offered solutions that streamlined our processes. I couldn't be happier. Pros Great product, user friendly, easy to use, excellent customer support and implementation process Cons None at the moment although I can only look forward to whatever enhancements are put in place. Review Source AB Alex B. Social Media Computer Software Used the software for: Less than 6 months ### "It's the internal social network that companies need now. " June 8, 2017 5.0 Gets everyone at my company on the same page and helps me see what is going on at all of our other offices. Pros You can recognize your coworkers with kudos and the company directory is very useful to find information faster than looking it up elsewhere. Plus it's free! Cons There is more functionality on the web version than the mobile but the mobile is really easy to use. 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