--- title: "Medallia Ideas Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Medallia Ideas Software - reviews, pricing plans, popular comparisons to other Idea Management products and more." source_url: "https://www.capterra.com/p/132614/Crowdicity/" page_type: "product" language: "en" --- # Medallia Ideas Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Medallia Ideas ## What is Medallia Ideas? The most intuitive, flexible and results driven Idea Management platform on the market. Trusted by; WWF, Intuit, NHS, P&G, Oxfam, CMS, Cricket Australia and ABC, amongst many others. Crowdicity is a cloud-based enterprise social idea management platform which helps drive innovation through collaboration. Crowdicity has a comprehensive feature set and the uses Crowdicity's clients find for the platform continues to surprise and surpass expectation. ## What is Medallia Ideas used for? [Innovation Management](https://www.capterra.com/innovation-software/)[Idea Management](https://www.capterra.com/idea-management-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $250 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Medallia Ideas?[Manage this product listing](https://www.g2.com/products/medallia-ideas/claim_requests/new?auto=true) ## Medallia Ideas Overview Updated August 2026 AI summary Medallia Ideas provides businesses of all sizes with tools to capture, develop, and evaluate ideas through features such as brainstorming, collaboration, polls, and voting. Its capabilities include customizable workflows, real-time analytics, and crowdsourcing, supporting innovation management from concept to approval. The platform is accessible via web and mobile devices, offering flexible deployment for diverse teams. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Medallia Ideas 4.9 (23) VS. [4.7 (565)](https://www.capterra.com/p/144020/Aha/reviews/) Starting Price $250 Per Month Starting Price $59 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (23) Ease Of Use 4.4 (1,701) Value For Money 4.9 (8) Value For Money 4.6 (1,060) Customer Service 5.0 (23) Customer Service 4.8 (903) ## Medallia Ideas alternatives [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Miro](https://www.capterra.com/p/128955/Miro/) [4.7 (1,705)](https://www.capterra.com/p/128955/Miro/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/128955/Miro/) [Trello](https://www.capterra.com/p/211559/Trello/) [4.5 (23,619)](https://www.capterra.com/p/211559/Trello/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/211559/Trello/) [Asana](https://www.capterra.com/p/184581/Asana-PM/) [4.5 (13,703)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184581/Asana-PM/) [View all alternatives](https://www.capterra.com/p/132614/Crowdicity/alternatives/) ## FAQs about Medallia Ideas Overview ### Which roles and teams benefit most from Medallia Ideas? Medallia Ideas is most used by innovation leaders, program managers, and executive teams who need to capture, evaluate, and scale ideas across the organization. Learning, research, and customer support teams use it to gather feedback, surface improvement opportunities, and turn employee or customer insights into structured initiatives. Answer based on 21 reviews Overview ### What company size and specific industries is Medallia Ideas built for? Medallia Ideas is designed for mid-market and enterprise organizations that need to engage employees, partners, and customers. It fits a wide range of sectors, including consumer goods, healthcare, sports, and nonprofit organizations, making it suitable for companies and institutions facing complex collaboration challenges. Features and Usability ### What are the key features of Medallia Ideas? Medallia Ideas offers idea management features such as brainstorming, ideation, idea ranking, and feedback management, along with collaboration tools including discussions, activity feeds, and alerts/notifications. It also includes approval workflow, status tracking, real-time analytics, search/filter, polls/voting, and social media integration for collecting and evaluating ideas. Getting Started and Support ### What training and onboarding options does Medallia Ideas offer? Medallia Ideas provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and ongoing use. Answer based on 1 reviews Getting Started and Support ### What customer support options does Medallia Ideas offer, and how do users rate the experience? Medallia Ideas offers email/help desk, phone support, and chat. Users generally describe support as responsive, helpful, and knowledgeable, with quick bug fixes, useful training, and practical guidance during setup and ongoing use. Several reviewers also note that the team is easy to reach and open to feedback when issues or feature requests arise. Answer based on 11 reviews ## Features AI summary Based on 3,180 Idea Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing idea management software: - **Progress Tracking** (**62%** of reviewers rated this feature as critical) - **Real-Time Updates** (**54%**) - **Activity Dashboard** (**56%**) Medallia Ideas includes **Activity Dashboard**, giving teams a central view of idea activity and participation. However, it does not offer **Progress Tracking** or **Real-Time Updates**. Instead, it provides **Workflow Management** (**56%**), which can help teams organize how ideas move through review and approval stages. Together, these capabilities help businesses keep idea programs visible and structured, providing teams with a clearer way to monitor submissions and manage evaluation steps. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity/News Feed Continuous profile-based stream of news and activity Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Approval Workflow Route documents and other data through one or more stakeholders for review and approval Brainstorming Group collaboration to solve ideas in a productive and concentrated manner. Medallia Ideas 24 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Crowdsourcing: Collects information, opinions, or ideas from a group of people - Customizable Branding: Add customized logos and colors to align with company branding - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Evaluation Management: Create, share, and manage the distribution of job descriptions/duties - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Gamification: Games or game-like elements to track progress and reward accomplishments - Idea Ranking: Facilitates users voting on ideas that are presented so the most favorable ones can be highlighted and further pursued - Ideation: The creation, development, and sharing of potentially innovative new ideas - Mind Maps: Diagram used to organize information in a hierarchical way to show relationships - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Real-Time Analytics: Analyze and gain insights into data in real-time - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Status Tracking: Track the status over time for a request, process, asset, or transaction - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.4 (9) 4.4 Based on 9 reviews ## Pricing Value for money 4.9 (8) Free Trial Basic $250.00 Per Month Value for money 4.9 (8) 4.9 Based on 8 reviews ## Support, customer service and training options Customer Service 5.0 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (23) 5.0 Based on 23 reviews ## User reviews Overall rating 4.9 Based on 23 reviews Filter by rating 5(21) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Manager Learning and Development ### "I had a fantastic experience with the platform and I highly recommend it." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 7, 2018 Pros It is a very interactive and easy to navigate platform. You can customize the platform to your organizations needs. The Customer Service is outstanding, are always available and provide quick solutions and guidance. Cons The only thing that I missed was the emojis to spice up conversations and posts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ME Matt E. Senior Program Officer ### "Running a challenge on Crowdicity was a great way to connect with and leverage ideas from a crowd." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 6, 2018 Pros The elegant design, ease in building the platform, and the overall interface of the user experience was easy to navigate and accessible for new users. The Crowdicity team that helped me with setting up the challenge and the platform were really helpful, attentive, and patient, and provide the necessary insight that I needed, when I needed it. The platform provides every opportunity to bring in new ideas from a diverse crowd. Cons Having to do my own advertising for the crowdsourcing challenge, and making sure that I was driving a lot of traffic to the platform, was an obstacle I had to overcome. This was one of the tradeoffs of using a platform that does not have a group of 'solvers', or users, who actively work on challenges that interest them. Having a really good marketing and advertising strategy is important for a successful crowdsourcing challenge. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG James G. Administrative Chief of Staff ### "Ideation the way it should be done!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 25, 2017 Pros The elegance of the user interface is spectacular. Whether system administrators, like myself, or first time end users, there is a natural flow to the platform. The number one barrier to engagement is plain old accessibility problems. "Where do I go to..." "It is too complicated..." None of that exists with the Crowdicity platform. Simply put, it is as intuitive an interface as I have seen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Trevor C. Director of Knowledge, Learning & Development Law Practice ### "Easy to use and very visuak" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 29, 2017 We have used Crowdicity to great effect to generate innovative ideas. Our first "Innovation Week" has been a great success in large part due to the ease of use and Crowdicity's engaging front end. People enjoy the opportunity to share ideas on the platform and the social media style interaction it provides. Pros Ease of use, engaging front end Cons Back office analysis functionality could be improved Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Noordin S. Director Business Incubator & Director Business En Higher Education ### "An excellent ideation platform! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2016 Swinburne University of Technology's Innovation Precinct recently used the Crowdicity platform to run an ideas campaign involving staff and research students. We had an overwhelming response with a strong sense of collaboration and comradeship among the participants. The features of the platform made it easy for participants to engage with one another, build on ideas, and provide comments and feedback. The gamification element of the platform not only made the process fun, it made the contributions stimulating, engaging, and really helped to sustain the momentum over the three-week campaign. The back office features were easy to use and the range of functionality offered by the platform makes it suitable for virtually any kind of ideas crowdsourcing campaign. Most importantly, the Crowdicity customer support staff were absolutely outstanding. They were very responsive and went the extra mile to help make this a successful campaign. I am particularly grateful to Michelle Eggleton and Julia Curtain for their support throughout the campaign. Thank you! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PR Paula R. ### " i-hub- A platform for Ideas-Improvement-Innovation " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 6, 2016 In July 2016 we launched our Crowdicity platform 'i-hub' at South West Yorkshire Partnership NHS Foundation Trust. Our platform is a go-to resource for sharing and developing ideas for improvement and innovation. We were fully supported by Marie, Amy and Terri to get our platform off the ground, and with customer support throughout our journey to date. It has been very helpful to have technical support, but also to be able to ask about what works well in other places and to discuss our strategy for the platform. The platform is very easy to use and we are satisfied with the functionality. We are really pleased with our staff engagement and successes during the last 5 months and are looking forward to seeing what we can achieve in the coming months and beyond! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Suresh K. ### "A Complete Idea Lifecycle Management Suite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 4, 2016 Have used the Trial version!, Found it to be one of the best Idea Lifecycle Management Suites, flexible, scalable and complete in all respects! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GF Graham F. Head of Open Innovation Marketing and Advertising ### "Crowdicity helps a global holding company connect" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 13, 2016 At C Space, we used the platform to build a collaboration platform for Omnicom called SHAPE. It's a place where people who work in agencies all over the holding company can collaborate and contribute ideas to client challenges. Working with Crowdicity has been a pleasure and we chose it both because of its functional ability, and because of the team behind it. They're collaborative, open to feedback and implement changes quickly, and give our team support whenever we require it. Pros The team: The people we've worked with, from leadership to support staff have all been massively helpful and responsive to our needs - it's our number on criteria when choosing a partner. The ability to brand, design, and customize: One of the reasons we picked the site is because we could make it feel totally our own. Our designers could brand it, we could strip the functionality right back and make it super simple for users to interact with. Feeding into the development of features: Crowdicity is always seeking feedback on their features and how the platform can improve and meet our needs in the future. Cons Nothing to report! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Carol R. NHSE Fellow Hospital & Health Care ### "Excellent crowdsourcing package with style and the human touch " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2016 I have used Crowdicity for two Horizons - NHS England projects and have seen the platform built for Dorset Healthcare. The platform was intuitive and easy to use. There was impressive support from the Crowdicity team especially Amy who responded to our needs and suggested alternative ways we could engage our international participants. Both projects were a major success and fun to do. Pros Everything. I am sure there is much more that would be discovered if I was working with the platform and team for a longer period. Cons Did not find any problems with the software. If I was unsure of anything a quick call with the team resolved the issue and provided a range of options to build extra engagement with the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AO Alex O. Customer Support Services Team Leader ### "Excellent experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 7, 2015 The software is great, very simple to use and does what we need it to. There were a few tiny options it didn't have for us but that didn't stop us using it very successfully in the department. Marie has been excellent at answering questions and keeping in touch as well, always on hand to chat to us about the best way to do things! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/132614/Crowdicity/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.