Who Uses This Software?

NinjaCat is a Powerful All-in-One Reporting Solution for Leading Digital Marketing Agencies


Average Ratings

66 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • NinjaCat
  • www.ninjacat.io/
  • Founded 2012
  • United States

About NinjaCat

NinjaCat is a powerful all-in-one reporting solution for leading digital marketing agencies. It combines Google AdWords, Bing Ads, Analytics, Facebook, DoubleClick and Call Tracking into one beautiful interface, allowing you to monitor campaigns and deliver incredibly effective reports. Save time, reduce churn and win more clients today.


NinjaCat Features

  • Customizable Dashboard
  • Data Source Connectors
  • Drag & Drop
  • Drill Down
  • Financial Reports
  • Forecasting
  • Marketing Reports
  • OLAP
  • Report Export
  • Sales Reports
  • Scheduled / Automated Reports

NinjaCat Reviews Recently Reviewed!


good support, but the new shinobli update seemed to have come with a lot of plaggued problems.

Jan 09, 2018
3/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It allows us to share with our clients their total ad spend & total conversions. Tracking & notifing for phone calls allows us to show our clients that the program we run is successful.

Cons: It doesn't integrate with email platforms like aweber and mailchimp. We have to use third party tools to connect them which don't work often.

Overall: Call tracking

Vendor Response

by NinjaCat on January 10, 2018

Rajiv, thank you for taking the time to review NinjaCat. Shinobi currently has integrations with MailChimp as well as Hubspot. Salesforce is also in build currently and Pardot is also on our short list of email integrations to add to NinjaCat.

Here is our December 12th integration release that preempted our newsletter sharing our new integrations Mailchimp and Hubspot: https://support.ninjacat.io/hc/en-us/articles/115015727907-Dec-12-2017-New-Integrations-Custom-Dimension-Creation-Graph-styling-options-More-

Let's get together and we can set up Mailchimp with you.

Scott Guttenberger - Director of Marketing

Awesome Reporting, Awesome Customer Service

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use and has the networks I need to report on. Customer service is responsive and take care of everything.

Cons: Can be a little tedious when viewing changes to report but that is changing with their new release.

Overall: We have been using Ninjacat for a couple of years now. It is easy to use, provides quality reports that are super customizable and is cost effective. They continue to improve functionality as well as increase the number of platforms they connect with. The customer support is some of the best I have ever run into. They are not only quick to respond but very helpful. I know if I have any issues, they will handle it. I LOVE Ninjcat!

Capterra-loader

Great customer experience and delivered service well worth the cost.

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is an all-in-one solution for analytics, KPI monitoring, reporting, and call tracking. It makes visualizing the data across a larger amount of clients and their disparate campaigns easy and helpful.

Cons: The service is enterprise level, but the costs are at a medium-sized business level which is awesome. That being said, my small agency had a hard time with the total cost and it took some juggling to be able to afford the service.

Overall: My marketing agency is able to better manage, visualize, and communicate the effects of our marketing efforts both internally to ensure we are doing what we promised, and well as externally so that the client can easily understand the benefits we offer.

I've been using Ninjacat for over 2 years now and the time it's saved me untold hours reporting

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ninjacat never stops looking to improve their offering. The customer support is very good, from the support centre or through your account manager, they all understand exactly what you want and will go out of their way to find a solution.

Cons: I've had some issues in rolling up reports before, having multiple accounts within the same report.

I found this very difficult to implement, however with the support team recording videos for me, I was able to fix

Overall: Easy to use

NinjaCat has been nothing but the best!

Apr 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Being able to generate a report and run it makes it very simple on our end, as we can just download the reports and send them directly to the client!

Cons: I haven't seen anything yet that I do not like!

Overall: NinjaCat has been a huge help for me and my company. It is very easy to navigate through the site. From the start, I have had no issues using NinjaCat and it really helps up demonstrate with our clients important information through the reports we can run! We look forward to the new update and will continue to use NinjaCat as much as we can!

NinjaCat is a mission-critical element to the success of my PPC management business!

May 23, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Saves us LOTS of time and money to develop reports while keeping my clients apprised of their PPC campaign performance at any time.

Cons: It's lost some of its white labelings over the years as some of our clients have inquired about the dashboard by the NinjaCat name rather than the original myppcreports name.

Overall: Cost savings. Time savings. Better reports. Keep my clients up-to-speed on performance at any point in time. Increased client retention. Happy customers :)

Fast, Easy AdWords Data

Mar 31, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use, the easy to read and appealing interface.

Cons: If we could integrate more KPIs it would be great.

Overall: NinjaCat is an essential piece of our ppc management. The budget trending gives us a quick easy overview of the accounts at a glance which is an invaluable time saver.

The ability to provide white label dashboards is super easy, it's simple to give clients access, and see their dashboards as they do.

Support is on the ball. The level of support is kick butt. We aren't left hanging for days, and we're able to service our clients, which is essential to the success of the platform.

One criticism is we've asked for a KPI tracker for ages (and are hoping to see it in the upcoming release.)

Ninja Cat is essential to our success as an agency!

May 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Automation, integrated call tracking, and dashboards. The automation function in Ninja Cat is something we couldn't live without, it speeds up everything from our own analysis to client facing reporting.

Cons: I wish that some of the modules were a little more granular in their control and what our display options are. I'd also like to see tighter integration and data segregation with the AdWords call tracking function.

Capterra-loader

The perfect solution to creating professional reports for our clients.

Jan 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Integrations - Links to every ad platform we use

Ease of Use - Reports are auto generated and ready to go when you need them!

Detail of Reports - Enough data to confuse even our own analysts!

Customization - Sky is the limit with report styles and dashboard

NinjaTrack - the ultimate no hassle integrated call tracking solution!

Cons: Learning Curve with the updated new look is slightly confusing and takes time to learn where things are (especially billing & invoices)

Can be slow to load and switch between pages

Initial setup can be time consuming, but NinjaCat has a "white glove" service that really helps out with this process.

Some of our team is color blind. That paired with average quality monitors makes the light blue buttons invisible! This leads to some frustration and laughter in the office.

Overall: Hassle free reporting and increased customer retention

Good software, however, missing a couple of important features

Jan 09, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to setup, easy to read reports. Clients enjoy the dashboard and in depth reporting thats available.

Cons: you only have two sources available in the dashboard. Tapclicks allows you to integrate every source in to the dashboard for clients. 24 hours delay is really bad.

Overall: Automated reporting, ability to incorporate all of my marketing sources under a single dashboard.

industry standard in search marketing reporting

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: perfect solution for agency reporting. we're able to place, what i would refer to as, Fortune 500 Boardroom Reports in the hands of our clients on a weekly/monthly basis (or as often as needed) The system is fully customizable. We consider our Ninja Cat account as a critical element for Client engagement.

One more point, Ninja Cat support team is OUTSTANDING!

Overall: Easy to Set Up, Easy to Use, Fully Customizable. Upon submitting to a client we have no doubt that the layout ' depth of information provided can stand up in a Fortune 500 Boardroom Marketing Meeting. This product is top of it's class. Simply put, Ninja Cat is outstanding.

NinjaCat is great and getting even better.

May 02, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Template-based reports that we can quickly roll out for new clients. Going forward we're excited about the new user interface, more flexible template designer, templated dashboards, and additional data sources.

Cons: The report templating has been a bit difficult to manage and graphing choices have been limited but the new template designer looks like it's going to be great. Likewise the user management had some things I didn't like about it but those have been largely addressed.

Overall: Time savings, standardization of service offering, better data visualization, and consistency of service quality.

Great product that offers a lot of value for marketing agencies

Jan 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: NinjaCat offers various integration options plus the ability to customize, not only what data is pulled in, but how each page of the report looks and feels. Plus the ability to schedule out and email reports automatically is a time-saver.

Cons: Somewhat of a learning curve with some of the integrations, like changes and updates to Google Sheets data, can add some manual time to creating reports.

I love NinjaCat

Mar 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: Lack of integration of things such as Message Extensions, Dimensions data/reporting (e.g. time of day, day of week, geo location of user).

Overall: I love the system, and am looking forward to all of the new updates that are coming. Great value, and very user friendly!

Consolidating our analytical needs for client reporting is a HUGE time saver!

Jan 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Once set up properly, with the help of their fantastic customer service, it's as easy as clicking a button for a very professional report to edit and export.

There is virtually no limit to the amount of detail and customization you can have in these reports.

Consolidating multiple different data sources, for one client, into a single report, couldn't be easier to set up and has saved our team many hours of valuable time.

The NinjaCat team is constantly pushing out new features and updating it's users along the way. Their support forum is regularly checked and if someone has a recommendation, their team updates that thread as soon as they can which is VERY helpful and appreciated.

Cons: The tedious part is getting the template exactly the way you need it before running. After running, you are able to edit the report's wording and add notes. But if you need to change a data statistic or edit a graph's timeline, you need to go back to the template, edit, and then run the report again.

Overall: The biggest benefit is saving time running large reports from different departments of the company. Giving our clients a professional, well rounded report that gives them the answers to 99% of their questions makes us very happy to have selected this software.

Capterra-loader

Excellent service

Jan 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great layout, easy to navigate. Easy to add new users, with a lot of customization for access levels.

New features/upgrades on a regular basis. Overall a great product.

Overall: Saves time and money. A great investment.

Ninjacat has grown a lot since its original launch

Jan 15, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: very easy to use and setup, provide a lot of data with a simple integration process. Amazing customer support.

Cons: setting up custom comparison reports is a bit confusing, and not enough Facebook ad insights data.

Ninja Cat has been extremely valuable for communicating campaign results to our clients.

May 31, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love the ability to add notes to the PDF reports, which allows us to be transparent with our clients about how we're working on their campaigns. It frees up time because we can supplement these reports for phone meetings.

Cons: I wish the accounts, monitoring, and reporting sections were accessible by clicking on a specific account instead of having to go to each section and then searching for the account. It'd be nice to have a dashboard for each property.

Overall: Extensive live and monthly reports.

Capterra-loader

NinjaCat Creates Functional and Attractive Reports for Our Clients

Jan 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: For our clients to see the value of some of our services (PPC, SEO, social media, etc), a good reporting mechanism is required. NinjaCat put together reports that look good to the end user, and relay a great deal of information without becoming cluttered or unwieldy. We also love how customizable the software is, and how many other sites/softwares can easily integrate with NinjaCat.

Cons: The newest iteration of the software is taking a bit longer to master than we'd hoped, and it seems a lot of things were moved around without good reason - but we were early adopters and expect (even anticipate) regular change to NinjaCat as the product improves over time.

Ninjacat is a FANTASTIC reporting tool

Apr 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Software is great..reporting is easy to replicate and roll-out for new customers

Cons: Dashboard has less functionality that can be customized.

Overall: I've used Ninja Cat for a few years now, and its reporting is awesome. Every client I have loves their report and dashboard. It keeps them connected to me, which is great.

Recommendations to other buyers: If you ve got several PPC clients and need a solid reporting platform

Awesome Reporting

Mar 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and affordable.

Cons: Would like improved Facebook and SEO reporting.

Overall: I really like their reporting. It's affordable and meets our needs. The support has been awesome so far as well.

Love the live dashboards. Our clients do too.

May 30, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I reached out to support and they responded right away with a direct answer. Live dashboard, reports. It has helped our client communication and put us on the same page.

Cons: I know you are updating the software, but sometimes it has interrupted the workflow a tad. On the other hand, I love the direction you are moving in and can't wait to see what you launch next.

Overall: Client communications. All our stats in one place.

NinjaCat has helped us develop custom reports and saves us hours of billable time every week.

Jan 12, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The customization is awesome. We use it to add an entirely new level of depth to our monthly and daily reports.

Cons: Lacking a bit in the graphic design functionality. Sometimes the graphs don't look as professional as we'd like, but they have come a long way since we purchased the software, and continue to improve their features.

Overall: Custom reporting

NinjaCat is easy to use and offers great service!

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The technical support team is always improving the features so we can use it more frequently. Also, it is a flexible platform and well worth the cost.

Cons: It can take a bit of time to create a new report because of all the options. There are a lot of widgets to go through, even when you start with a template.

Overall: Automated reporting that looks great, is easy to use and cost effective.

I really appreciate how Ninja Cat is always improving and updating!

May 30, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: The UI is beautiful and setting up a an account is very quick and easy. Anytime we've had an issue the customer support team is on it with quick responses and solved issues.

Cons: Some of the account and report setup isn't intuitive and forces us to go into a few different places in order to successfully setup the account.

Great Reporting Software

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Flexible, lots of options, good looking interface

Cons: sometimes it takes a while to figure out which widgets you need to use.

Overall: We've been using Ninja Cat for a few years, and have continued to be very impressed with the increasing functionality and flexibility it offers. We can create all kinds of reports and have them automatically sent to our clients at a fraction of the cost of other services, and their customer service is great!

Favorite aspects of NinjaCat have been customization of the product and the customer service.

Jan 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Customization capabilities. We can truly make it all our own. The support team is extremely helpful and responsive.

Cons: Setting up new templates from scratch can be a tedious process. Maybe having a more robust set of user-generated templates for use could help save time. Pricing is not bad in comparison to competitors, however Google is starting to release comparable products that are free.

Overall: Fully customizable reporting software, white-labled dashboards and regular updates that are curated from user suggestions have been wonderful.

Great reporting tool for digital marketers

May 13, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: My clients always want to see all information in a single, easy to read report. NinjaCat offers exactly that. I can set up all of my paid campaigns (PPC, Facebook, Linkedin, etc) in a single report to send to my clients with ease and information transparency.

Cons: Onboarding is time consuming, and quite a big expense of time - three 1-hour sessions to get fully onboarded. There are a lot of features and great functionality, but I typically prefer a tool that I can log in and play around with, rather than doing 2 workshops to get my team set up. It's nice that exists, but it is time consuming, would be better as a 1 hour webinar.

Responsive support and very flexible tool

Sep 26, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The tool has given me much faster access to advertising data across all our platforms, making reporting and analysis much easier. Our primary use case is to access the data via Ninjacat's new API and store it in our data warehouse for integration and deeper analysis purposes.

Cons: The API authentication process is quite cumbersome and difficult to adapt to. While it might be a more secure method, it slowed down our onboarding experience quite a bit.

Overall: Really fast and convenient access to advertising data across all platforms in one place, making reporting and visualization easy for any non-technical user to access.

Wanted a more dynamic and visual reporting platform and we got it!

Feb 06, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Look and feel of reports is great. Ability to customize is great. Love that we can isolate metrics that we need to report without taking a catch-all approach to data measurement.

Cons: No undo button. Is very very tedious to set up. The UI could have many more efficiencies built in (i.e. keyboard shortcuts, undo button) and there are occasional issues with bugs and changes not being captured right away. Improvements to UI, keyboard shortcuts, and the ability to group changes to create efficiencies would really improve abilities.

Overall: efficiency and improved viewing/reporting experience for clients

Solid reporting platform. Very customizable.

Jan 10, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Flexibility to integrate with virtually any data source we have (except SnapChat - get with it SnapChat!). New features rolling out monthly.

Cons: Some features discussed in our original sales call with them have yet to become actual live features. It wasn't 100% transparent what was still in development which has caused us some issues thus far.

Also the templated reports are kinda limited so to get your full value you definitely want to create your own templates. This might be a daunting task for those not interested in analytics and math.

Overall: One report that integrates all our data sources.

Capterra-loader

Clean. Simple. Complete.

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the on demand customer service. They are always waiting for me to ask stupid questions, and always willing to help.

Cons: Initial setup can be a little difficult BUT, as is the case with every other reporting type software.

Overall: Reports for all clients

Capterra-loader

NinjaCat is going to be a game changer for our Agency by enabling better and faster reporting.

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is intuitive. The NinjAcademy was thorough and helpful (my on-boarding team was awesome), but the software is just built to make sense. Once everything is setup, churning out reports is a simple process. Once we get fully settled in, I estimate we'll cut our reporting time in half.

There's quite a bit of data customization available within the template. This was a huge selling point for us. We require the ability to combine datasets, to filter and manipulate data in order to provide reports and analysis tailored for each client. Compared to other reporting services on the market, NinjaCat was the clear winner in this category.

Cons: Design customization is limited. That isn't to say you can't create a good looking report, it's just the tools to design are not going to blow you away. They've already updated the design options once, since my agency joined 2 months ago, so I imagine there will be improvement here. For now, think of it as a poor man's version of PowerPoint, when it comes to design functionality.

Vendor Response

by NinjaCat on January 11, 2018

Benjamin, thank you for your feedback and great comments. Concerning design customization options and features, our most recent addition was on Dec 12, 2017 and we have more in store. We think you will like what the future of NinjaCat holds. Stay tuned!

Allows our agency to easily complete reports in a timely manner.

Apr 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ease of reporting. The fact that we can combine reporting for adwords, analytics, facebook, linked is well worth it.

Cons: I would like to combine multiple adwords accounts onto 1 report and it is not easy to accomplish this.

We tried to use Ninjacat for automated reporting. It did not work for us despite months of trying.

Jun 07, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I felt like it had a lot of power behind it, to pull in data from different APIs and present it in a customizable way. Support was very responsive and helpful.

Cons: But the interface was a bit clunky, setting up new reports took a long time, it couldn't pull in data from all the sources we needed.

Overall: We had a few reports working automated from it that sent to our clients, but they were not better than the reports we were manually making ourselves.

We started using Ninjacat after being fed up with the process of creating reports manually.

Jan 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The platform is fairly customizable to any needs we or a client may have. Templates are easy to create and it's helpful to be able to use one template for multiple clients/reports just by toggling between them. The integrations work seamlessly and there are plenty of metrics and dimensions to choose from. If a particular dimension is not available, it's helpful to calculate custom dimensions. If you have a basic understanding in the platforms you're integrating, Ninjacat should be fairly easy to understand.

Cons: The process of scheduling reports is a little more complicated than I would like. Therefore we haven't used that feature much. It would also be helpful if the interactive dashboard had the ability to compare metrics to prior period/year. This feature is still in beta at the time of this review so hopefully that function will be available in the future.

Capterra-loader

Ninjacat has been an absolute game changer

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ninjacat saves a huge amount of time off of monthly reporting for clients, cutting time needed to a fraction. Reports are automatically created into beautiful, professional templates which we can send to clients and this is a key part of keeping client retention strong.

Cons: These guys have thought of everything. The only thing that doesn't happen is a massage therapist doesn't pop off of your computer screen and massage your feet while you sit back and watch your reports get created for you.

Overall: Time Saving

Higher Client Retention

Higher Client Satisfaction

Capterra-loader

Great team. Pleasant to work with from onboarding, continuing education through support.

Jan 09, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Automatically generates reports on a consistent basis based on your connected networks and a customizable report template.

Cons: The cost was an issue for us and we found that most of our clients weren't reading the report (it was 44 pages long). Suggestion for new users - keep the report short and high level.

Overall: Automated reporting for all of our clients.

Wonderful reporting software

May 16, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love the customization allowed with the reporting, dashboard and even swapping the logo in addition to the ease of use, my clients love it!

I can now create my complicated and customized reports like never before.

Jan 12, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The customization is incredible and ALMOST meets all of my complicated demands. NinjaTrack phone tracking is great. The team is very helpful and usually responds quickly. I like all of the apis and tools it can connect to. The dev team seems to focus on the needs of the clients and moves fast.

Cons: The price. The initial package is a bit too pricey, don't even want to think of the higher tier I will need as my business grows.

Great platform for your typical paid media stats. Helps scale reporting efforts for many clients.

Jan 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The report templates have a ton of flexibility and customizable options so no 2 reports look the same. Can be completely white labeled for your company or agency with logos and colors.

Cons: Account maintenance en mass (i.e. account manager changes / account group changes / account media channels) requires a custom solution/service vs. out of the box mass update functionality. No ability to view double click display ad images yet.

Great Reporting Software!

Mar 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: User friendly, reliable.

Cons: Social reporting could be improved, but I understand that Facebook interface is hard to work with.

Overall: The digital agency I work for relies on Ninja Cat reports for most of our SMB and Enterprise level clients. Ninja Cat is easy to use, looks great, highly detailed, and has great customer service/support.

Great Product, Great Service

Mar 14, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Automates a lot of the calculations and reporting that used to be done by hand, one dashboard to see all reporting, projected spends, and can be used for more than one platform tracking

Cons: So features are not placed where I thought they might be but they minor in comparison to the pros

Overall: This product is great! You can see all your accounts in one place which cuts down on time spent on all the platforms or software your clients may be using. The automated reports are a huge time saver, we no longer have to individually make each report for our clients. The granular level of reporting and tracking that is available on Ninjacat is exactly what we have been looking for!

Excellent product, hugely time saving and value add for clients. highly recommend

Jan 10, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Saves huge amount of time to focus on actionable recommendations for clients rather than building reports.

Cons: Some restrictions with date ranges to achieve exactly what I'm after 100% of the time but all feature requests have been listened to and implemented extremely quickly so I'm sure this product will keep on getting better and better.

Overall: Time savings & better looking reports for clients.

Great Product.

Jan 09, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: I like and use most frequently the budget monitoring. I like how easy it is to set up, and synch clients and accounts and how easy it is to access the dashboard

Cons: I really would like an editable version of the dashboard. I market to clients that are not computer-savvy, and are results-driven. With a few tweaks, and by minimizing a lot of the unneeded data, we could utilize the dashboards much more effectively.

pretty good, support is slow, chat isn't helpful

Jan 09, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The design is fairly easy to use and most integrations are fairly straightforward. New integrations come out pretty quickly which is nice

Cons: It doesn't have all the dimensions and metrics that we need, specifically the Yext integration which is useless. Also nothing for LinkedIn company pages

Overall: helpful reporting tool, makes it easy to relay information to clients

Our team left and came back because we missed the tool.

Jan 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy automated reporting, good support. It's also easy to create new accounts and ramp up new clients.

Cons: I wish I could add accounts using the same settings as other accounts. I also wish the reporting templates would be more accommodating of having accounts that have varying goal numbers from analytics.

Capterra-loader

NinjaCat's capabilities stomp the competition

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The interface is so simple and straightforward, everyone on my team was able to pick it up and run with it. The on-boarding process for NinjaCat was extremely helpful. We had dedicated support who helped me through every step of getting our new dashboards up and running. Overall, they have saved us money and lots of time when it comes to client reporting. We couldn't be happier.

Cons: Right now the system pulls data with real time API calls which causes a delay in the data population. This is my only complaint but I know they are working on a data warehouse and will roll that feature out soon.

Overall: NinjaCat saves us time and money on client reporting.

Pretty good piece of reporting software especially on multi-platform reporting

Jan 10, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Multiple platform reporting - I like you can incorporate Bing and Other 3rd party Call Metrics. API development could be improved for UK/EU market

Cons: Limited Reports - need something along the lines of a Custom report similar to that available on Analytics - where you can specify specific dimensions and metrics

NinjaCat offered reporting of all types and is flexibe to create more reporting options.

May 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The aesthetic is the best part and I feel that is has been a step up for us on how we reported previously. It also very easy to set up each report.

Cons: I'm hoping that the new dashboard will help with this but it would be better if the dashboard could be customized more often.

Overall: Our company was having issues with a previous reporting tool that consisted of us having to build out each report widget by widget. NinjaCat has taken us away from this timely process and has offered us even more customizations in the types of metrics we are reporting on. Also, we found that if there were certain advertising or marketing services that we could not report on NinjaCat was able to develop these reporting widgets for us.

Very proficient

Jan 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The flexibility is great, I do really enjoy working with the platform as it has helped us overcome a lot of struggles with reporting.

Cons: It can really quickly be hard to navigate between reports & templates, could use a tagging system.

Report with ease!

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This product links with google drive and that makes my life so much easier! It is very functional and reporting is easy.

Cons: The extra fees can be cumbersome and tracking costs can be a laborious task, but it is worth it in the end.

Excellent Customer Service & Reports

Mar 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Our company has been using NinjaCat for a little over a year now. Our experience is nothing less than amazing. They are always very helpful, and very punctual when it comes to HELP!! If they don't have the answer right off hand, it is in no time that they find the answer and get back to us quickly. Customer support representative

has a great personality and very knowledgeable, which makes it super easy to call for help when needed! I would recommend NinjaCat to any business looking for amazing reports and great service!

My experience with NinjaCat has been great. The interface is intuitive and the reports are great!

May 15, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The customization. Each client requires custom reporting and NinjaCat's capabilities allows this. We have multiple templates set up and each month we are able to choose which template to run for each particular client.

Cons: The ability to bulk edit or run bulk reports. Each month we need to request customer support to rerun 250+ reports that are set up to auto run at the beginning of the month. If we make any changes to reporting we need to request a NC member to rerun, otherwise we would have to rerun each one individually.

Capterra-loader

NinjaCat has helped save us time in reporting while adding value that our clients love!

Feb 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The report templates automate what used to be a lot of manual data pulls and data visualization. And it looks great too! Spending less time reporting means we can spend more doing impactful work for our clients.

Cons: At the time of writing this, the KPI tracking does not yet integrate with Google Analytics, and the template builder lacks a few quality of life features like holding your formatting and allowing you to undo actions. But the team over there is aware of these things and is always working to improve.

Overall: Time savings.

Capterra-loader

Ninjacat is easy to use and helps keep track of my client's end of month reports!

Jan 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the ease of which I can add notes and then download last month's reports without having to reconfigure every month.

Cons: Even with training the learning curve takes a little bit, but once you have the hang of it, it is a breeze!

We didn't think that Ninjacademy was a good use of our time.

Jan 12, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Connecting to multiple APIs. User friendly. Quality product for price. Stellar customer service. We also like that we can have multiple users and administrators for no extra cost.

Cons: That it isn't synced with Doubleclick Search. No way to match up Analytics with platform reporting. We'd like dashboards to look more like a webpage vs. PPT presentation

Took some time, but now we've got it working well.

Jan 15, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Pros: Easy to collaborate across teams - that is the number one benefit. I also think the presentation is easy to customize across clients.

Cons: Setting up the initial plugins was super labor intensive. Not having an automatic instagram plugin was a huge burden for us. Would like to see better understanding of paid versus organic activity for social.

Reporting software done right

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ninjacat is one of the best solutions we have seen for digital marketing reports without having to use lots of custom scripts to transfer data between platforms.

Cons: Price can be an issue when starting out but is good value with scale

Overall: Very helpful, take their time to explain the tool

The layout is great. So are all the design customization options

May 30, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: The ability to customize the design. The ability to customize the widgets. I really like how easy it is to brand.

Cons: The way you need to run a report to update the design. It takes a long time to run big reports and having to run a report every time to see the updates makes it cumbersome

A seamless and useful platform with a digestible format

May 30, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I feel that it is scalable and helpful. I think there are a number of great features that help clients.

Cons: There could be more dynamic visual graphics and intuitive synthesis. I think that the reporting on SpyFu.com is a good comparative too for your programmers to use as a litmus test.

I've enjoyed what features NinjaCat reports on, and I've also been confused on some.

Jun 06, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I love that I get in-depth looks at PPC and FB Ads campaigns. I also really like how it is laid/out organized, and more info is always better.

Cons: Navigating both how to read the reports and how to make changes can be challenging. I also wish organic social reporting was more robust.

very easy to use and great functionality

May 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of making sure all of my information is in monthly reports. I'm really able to dive into data.

Cons: It doesnt auto-save so I've had internet go down half way through writing notes in my reports and I lose all of my writing.

Overall: Great data info. Love showing it off to clients.

Great product, easy to use

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Best customer support ever, great features and east to understand customer reports. Would recommend the product to agencies.

This is a great, easy to use tool.

May 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Annotating what would be complex analytics reports for my clients so they can better understand them.

Cons: Haven't found anything that I don't like yet. When I do, I will be sure to let them know so they can fix it :)

We are new to the service, so we're still going through setup phases.

Oct 05, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Simplifying work load. Allowing senior leadership to look at data and pacing quickly and simply. Clarity.

Cons: Set up has been challenging but we're working through it. Partly an issue of a key resource on our end on paternity leave.