# NinjaCat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NinjaCat the right Reporting solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132630/NinjaCat/reviews --- NinjaCat 4.4 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of NinjaCat Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews ZH Zakary H Marketing ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: Less than 6 months. “I love being able to quickly check out how our campaigns are performing and understand where our efforts are best directed.“ August 9, 2021 KS Kim S AdministrativeMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “After several years of issues, we have notified them of cancellation and requested the final quarter be waived due to the massive issues and software components they shelved, but they insist on holding us through the contract.“ March 18, 2024 PM Paolo M OwnerRetail, 11 - 50 employeesUsed the software for: 6-12 months. “It is very useful to see big picture trends and reports from all your marketing data.“ June 1, 2020 KS Kim S AdministrativeMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Each time we contacted Support, they would re-send a link to a Help section (in which their examples are not kept up to date).“ March 18, 2024 KC Kasie C Sales Account ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: Less than 6 months. “Setup for new clients was easy as well.“ January 19, 2021 KF Kaden F Client Success SpecialistMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “There are some clunky portions of the dashboards, load times are difficult at times, And the reports function is a bit more intense to learn“ January 18, 2022 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Graeme G. Content Strategist Used the software for: 1-2 years ### "Great customer experience and delivered service well worth the cost." February 14, 2018 5.0 My marketing agency is able to better manage, visualize, and communicate the effects of our marketing efforts both internally to ensure we are doing what we promised, and well as externally so that the client can easily understand the benefits we offer. Pros It is an all-in-one solution for analytics, KPI monitoring, reporting, and call tracking. It makes visualizing the data across a larger amount of clients and their disparate campaigns easy and helpful. Cons The service is enterprise level, but the costs are at a medium-sized business level which is awesome. That being said, my small agency had a hard time with the total cost and it took some juggling to be able to afford the service. Review Source JF Jeremy F. Sr. Paid Search Manager Marketing and Advertising Used the software for: 2+ years ### "Moderately Good Product With Great Customer Service" December 12, 2019 4.0 Using Ninja Cat over the last 3 years I've been able to navigate through it and become more comfortable with its updates and challenging template creations. Pros Being able to bring data from multiple sources and create a cohesive report & provide a thoughtful story for the clients. Cons Creating templates can be difficult to create if you haven't had any training on the software and data may not pull in time for critical deadlines. Switched from [ReportGarden](https://www.capterra.com/p/134552/ReportGarden/) ReportGarden is better for smaller agencies. Our agency outgrew it. Review Source KS Kim S. Administrative Marketing and Advertising Used the software for: 2+ years ### "Consistent Issues" March 18, 2024 2.0 Over several years, it definitely declined in both the product and in the customer service. Pros Reports were easy to read, when or if they generated correctly. Cons \- Consistently, reports did not generate in full or did not generate correctly. Tokens expire and even after re-authentication, data does not pull in correctly. Each time we contacted Support, they would re-send a link to a Help section (in which their examples are not kept up to date). - There is no drag and drop function to import images. You have to do that one file at a time. - They discontinued portions of the software that we contracted for, but never discounted the price. After several years of issues, we have notified them of cancellation and requested the final quarter be waived due to the massive issues and software components they shelved, but they insist on holding us through the contract. I would not recommend this company's product. Review Source Justin C. Advertising Director Used the software for: 1-2 years ### "The perfect solution to creating professional reports for our clients." January 12, 2018 5.0 Hassle free reporting and increased customer retention Pros Integrations - Links to every ad platform we use Ease of Use - Reports are auto generated and ready to go when you need them! Detail of Reports - Enough data to confuse even our own analysts! Customization - Sky is the limit with report styles and dashboard NinjaTrack - the ultimate no hassle integrated call tracking solution! Cons Learning Curve with the updated new look is slightly confusing and takes time to learn where things are (especially billing & invoices) Can be slow to load and switch between pages Initial setup can be time consuming, but NinjaCat has a "white glove" service that really helps out with this process. Some of our team is color blind. That paired with average quality monitors makes the light blue buttons invisible! This leads to some frustration and laughter in the office. Review Source Matthew J. Contributing Editor Used the software for: 1-2 years ### "NinjaCat Creates Functional and Attractive Reports for Our Clients" January 9, 2018 5.0 Pros For our clients to see the value of some of our services (PPC, SEO, social media, etc), a good reporting mechanism is required. NinjaCat put together reports that look good to the end user, and relay a great deal of information without becoming cluttered or unwieldy. We also love how customizable the software is, and how many other sites/softwares can easily integrate with NinjaCat. Cons The newest iteration of the software is taking a bit longer to master than we'd hoped, and it seems a lot of things were moved around without good reason - but we were early adopters and expect (even anticipate) regular change to NinjaCat as the product improves over time. Review Source Aayushi A. Healthcare Lead Recruiter Staffing and Recruiting Used the software for: Less than 6 months ### "Review for NinjaCat " August 20, 2021 4.0 Pros Best software to run marketing promotion and running various call campaigns. We use it for call tracking, recording and running call campaigns. Cons Nothing as we could say least liked, it just a beginner needs training whereas, a mild experience can easily work on it. the interface is friendly. Review Source Steven L. President Used the software for: 2+ years ### "Clean. Simple. Complete." January 9, 2018 5.0 Reports for all clients Pros I love the on demand customer service. They are always waiting for me to ask stupid questions, and always willing to help. Cons Initial setup can be a little difficult BUT, as is the case with every other reporting type software. Review Source Benjamin B. Digital Channels Manager Used the software for: Less than 6 months ### "NinjaCat is going to be a game changer for our Agency by enabling better and faster reporting." January 9, 2018 5.0 Pros The software is intuitive. The NinjAcademy was thorough and helpful (my on-boarding team was awesome), but the software is just built to make sense. Once everything is setup, churning out reports is a simple process. Once we get fully settled in, I estimate we'll cut our reporting time in half. There's quite a bit of data customization available within the template. This was a huge selling point for us. We require the ability to combine datasets, to filter and manipulate data in order to provide reports and analysis tailored for each client. Compared to other reporting services on the market, NinjaCat was the clear winner in this category. Cons Design customization is limited. That isn't to say you can't create a good looking report, it's just the tools to design are not going to blow you away. They've already updated the design options once, since my agency joined 2 months ago, so I imagine there will be improvement here. For now, think of it as a poor man's version of PowerPoint, when it comes to design functionality. Review Source Response from NinjaCat January 11, 2018 Benjamin, thank you for your feedback and great comments. Concerning design customization options and features, our most recent addition was on Dec 12, 2017 and we have more in store. We think you will like what the future of NinjaCat holds. Stay tuned! Justin G. Owner And Lead Consultant, Hop2TheTop Used the software for: 2+ years ### "Ninjacat has been an absolute game changer" April 19, 2018 5.0 Time Saving Higher Client Retention Higher Client Satisfaction Pros Ninjacat saves a huge amount of time off of monthly reporting for clients, cutting time needed to a fraction. Reports are automatically created into beautiful, professional templates which we can send to clients and this is a key part of keeping client retention strong. Cons These guys have thought of everything. The only thing that doesn't happen is a massage therapist doesn't pop off of your computer screen and massage your feet while you sit back and watch your reports get created for you. Review Source Morgan B. Digital Strategist Marketing and Advertising Used the software for: 1-2 years ### "Complicated, Ineffective, Constant Data Issues" October 22, 2019 2.0 If your reporting needs are very simple I would suggest this however I would suggest using another platform. Pros If you are only using stock widgets to build reports it would be the easiest platform to use. Their support has also been generally helpful with the plethora of issues my team has had. Cons Features are slow to roll out. Constant issues with incorrect data being pulled in. Incredibly complicated to build out customized dashboards that combine data from multiple sources. Review Source BB Brittany B. Production Manager Marketing and Advertising Used the software for: 2+ years ### "NinjaCat has been nothing but the best! " April 12, 2017 5.0 NinjaCat has been a huge help for me and my company. It is very easy to navigate through the site. From the start, I have had no issues using NinjaCat and it really helps up demonstrate with our clients important information through the reports we can run! We look forward to the new update and will continue to use NinjaCat as much as we can! Pros Being able to generate a report and run it makes it very simple on our end, as we can just download the reports and send them directly to the client! Cons I haven't seen anything yet that I do not like! Review Source KF Kaden F. Client Success Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Easy to Use" January 18, 2022 4.0 Pros Ninjacat has been a very easy reporting software to understand, their interface allows for a huge amount of data manipulation without having much knowledge of data engineering Cons There are some clunky portions of the dashboards, load times are difficult at times, And the reports function is a bit more intense to learn Switched from [Datorama](https://www.capterra.com/p/153898/Datorama/) Cheaper Review Source RS R S. Account Director Marketing and Advertising Used the software for: 2+ years ### "I love NinjaCat" March 10, 2017 4.0 I love the system, and am looking forward to all of the new updates that are coming. Great value, and very user friendly! Pros Ease of use. Cons Lack of integration of things such as Message Extensions, Dimensions data/reporting (e.g. time of day, day of week, geo location of user). Review Source rM ross M. vp of paid search Used the software for: 2+ years ### "Ninjacat has grown a lot since its original launch" January 15, 2018 4.0 Pros very easy to use and setup, provide a lot of data with a simple integration process. Amazing customer support. Cons setting up custom comparison reports is a bit confusing, and not enough Facebook ad insights data. Review Source ML Mitch L. Manager of Account Management Marketing and Advertising Used the software for: 2+ years ### "Awesome Reporting" March 7, 2017 5.0 I really like their reporting. It's affordable and meets our needs. The support has been awesome so far as well. Pros Easy to use and affordable. Cons Would like improved Facebook and SEO reporting. Review Source BH Beka H. Senior Lead Generation Associate Real Estate Used the software for: 6-12 months ### "Love the live dashboards. Our clients do too." May 31, 2017 5.0 Client communications. All our stats in one place. Pros I reached out to support and they responded right away with a direct answer. Live dashboard, reports. It has helped our client communication and put us on the same page. Cons I know you are updating the software, but sometimes it has interrupted the workflow a tad. On the other hand, I love the direction you are moving in and can't wait to see what you launch next. Review Source SM Shannon M. VP of Account Services Marketing and Advertising Used the software for: 1-2 years ### "Solid Product - Improvements in the last year that made it more manageable." February 21, 2019 4.0 Client reporting on all data sources. The product saved time internally for the teams that we compiling the information. Pros The ability to connect third-party accounts into the platform to pull data and report on it, all in one place is awesome. Cons At times the integrations would fail and there wasn't a trigger to go back in to reconnect them before a report was sent. Review Source CV Christopher V. Marketing Coordinator Used the software for: 6-12 months ### "I really appreciate how Ninja Cat is always improving and updating! " May 30, 2017 4.0 Pros The UI is beautiful and setting up a an account is very quick and easy. Anytime we've had an issue the customer support team is on it with quick responses and solved issues. Cons Some of the account and report setup isn't intuitive and forces us to go into a few different places in order to successfully setup the account. Review Source Tiffany G. Managing Director of Client Services Used the software for: 1-2 years ### "Ninjacat is easy to use and helps keep track of my client's end of month reports!" January 15, 2018 5.0 Pros I love the ease of which I can add notes and then download last month's reports without having to reconfigure every month. Cons Even with training the learning curve takes a little bit, but once you have the hang of it, it is a breeze! Review Source VR Verified Reviewer Account Manager Used the software for: Less than 6 months ### "pretty good, support is slow, chat isn't helpful" January 9, 2018 4.0 helpful reporting tool, makes it easy to relay information to clients Pros The design is fairly easy to use and most integrations are fairly straightforward. New integrations come out pretty quickly which is nice Cons It doesn't have all the dimensions and metrics that we need, specifically the Yext integration which is useless. Also nothing for LinkedIn company pages Review Source VR Verified Reviewer Head of Agency Marketing and Advertising Used the software for: Less than 6 months ### "Reporting software done right" September 6, 2018 5.0 Very helpful, take their time to explain the tool Pros Ninjacat is one of the best solutions we have seen for digital marketing reports without having to use lots of custom scripts to transfer data between platforms. Cons Price can be an issue when starting out but is good value with scale Review Source ML Mikhail L. Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Wonderful reporting software" May 16, 2017 5.0 Pros I love the customization allowed with the reporting, dashboard and even swapping the logo in addition to the ease of use, my clients love it! Review Source CW Christie W. Used the software for: ### "Great Product, Great Service" March 14, 2017 5.0 This product is great! You can see all your accounts in one place which cuts down on time spent on all the platforms or software your clients may be using. The automated reports are a huge time saver, we no longer have to individually make each report for our clients. The granular level of reporting and tracking that is available on Ninjacat is exactly what we have been looking for! Pros Automates a lot of the calculations and reporting that used to be done by hand, one dashboard to see all reporting, projected spends, and can be used for more than one platform tracking Cons So features are not placed where I thought they might be but they minor in comparison to the pros Review Source VR Verified Reviewer Agent Service Coordinator Real Estate Used the software for: Less than 6 months ### "Ads Reports" January 9, 2019 5.0 Pros I liked that this software provides performance "reports" for facebook or other areas and shows the traffic and likes and any kind of marketing strategy a business or one person LLC would like. I also really like the tracking phone leads because it gives how long we talked. Cons The least thing I like about this software is sometimes the clicks or cost may not add up correctly with manual figures. However, this could be a user error or not understanding the product. Review Source CD CARLA D. Recruiting Coordinator Used the software for: Less than 6 months ### "Report with ease!" February 15, 2018 5.0 Pros This product links with google drive and that makes my life so much easier! It is very functional and reporting is easy. Cons The extra fees can be cumbersome and tracking costs can be a laborious task, but it is worth it in the end. Review Source Similar Products Featured ## Related categories [Business Intelligence](https://www.capterra.com/business-intelligence-software/)[Data Visualization](https://www.capterra.com/data-visualization-software/)[Reporting](https://www.capterra.com/reporting-software/)