# Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pipedrive the right CRM solution for you? Explore 3043 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3043) [View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pipedrive Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Matt G Account ExecutiveLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “Overall it has helped me manage my funnel of leads much more effectively. If your company is sales focused it is built for that line of work“ February 19, 2026 MS Marvin S Product Development LeadComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “I'm only reporting/reviewing from the perspective of an admin user, and the only downside I can see is that with the mass of our leads we need to temper ourselves when updating because of the 10k a day rate limit.“ July 24, 2024 DL Daniela L Sales ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “It’s like having a chessboard where each piece represents a sales opportunity, and you can easily move them from one stage to another. Plus, the task automation is a lifesaver; it saves you tons of time on repetitive tasks. And the real-time reports are awesome for knowing exactly how your sales are doing without having to do any complicated calculations.“ August 21, 2024 JA Josh A Co-founder, VP of MarketingFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “All the customization can make it difficult to decide how to best implement the services across the company.“ October 17, 2024 MM Meelis M IT supportInformation Technology and Services, Self-employedUsed the software for: 6-12 months. “In addition PipeDrive has its own marketplace that allows you to install wide range of different applications to your PipeDrive to make the tracking and follow ups even better.“ May 25, 2024 DL Daniela L Sales ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “It can get a bit pricey. While the interface is generally cool, it can sometimes feel a bit overwhelming with all the options and settings available.“ August 21, 2024 RM Rick M Account ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “We have been able to create properties, link to web forms, and generate automations within first couple of days of creating account.“ October 22, 2024 jm japhet m Creative DirectorTelecommunications, 2 - 10 employeesUsed the software for: More than 2 years. “In the past, I subscribed to Pipedrive's top-tier package, but I found the automation features to be underwhelming.“ May 6, 2024 ## Showing most helpful reviews Showing 1-25 of 3043 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucas P. Lead Development Representative Telecommunications Used the software for: Less than 6 months ### "Pipedrive on a brazilian tech startup - Review" March 6, 2025 5.0 Pipedrive has been a solid experience for me. It’s definitely made managing my sales process smoother and more organized, i have used pipedrive on a tech startup, in my opinion pipedrive has been the best choice for te integration of the team activities Pros pipedrive have a clean and intuitive design that makes it easy to navigate Have some great and easy intregations like email, calendars, and marketing software is great for Sales Tracking Cons is pricey for small teams The reporting options could be more robust Review Source Response from Pipedrive March 10, 2025 Hi Lucas, Thank you for your thoughtful review! We're glad to hear that you find Pipedrive's design clean and intuitive, and helpful for sales tracking. We understand that pricing can be a concern for smaller teams, and we’re always looking for ways to offer more value, for example offering an discount to annual subscriptions. Additionally, we appreciate your feedback on reports, and we'll definitely take it into account as we continue to enhance the platform. Best regards, Pipedrive Team MB Michael B. Executive Hospital & Health Care Used the software for: 1-2 years ### "Easy and effective " February 22, 2025 5.0 Great I love how easy it is to use. I would highly recommend it to someone who’s beginning a new CRM. Pros I like that there’s multiple ways to document details for a client. I like the note section I like being able to have a source ID to connect my account to a wrap easily. Cons I would like better reporting availability options so I can see different levels of how the pipeline is being done, especially in the won my section Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) This allowed me on Pipedrive to track in a more detailed way, easy as opposed to having to open up multiple tabs to create new account Review Source Response from Pipedrive March 3, 2025 Hello Michael, Thank you for your review! It's nice to hear you find Pipedrive helpful and easy to use. We appreciate your input on reporting and are always looking for ways to improve. Best regards, Pipedrive Team kM keith M. President Computer Hardware Used the software for: 2+ years ### "Pipedrive customer service is so bad, that it ruins the product" March 5, 2025 1.0 not good, I have spent a long time using it, and for example I had accidentally set up an account that i did not use, and it was obivous, and they would not refund me even though they could see that I had an account I was using under the same email. Pros pipedrive has a lot of features and is easy to use Cons pipedrive customer service is utter garbage, I have been locked out of my primary account for days. They will not call you and if you cant log in then you cannot chat. and their AI support is idiotic at best. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Pipedrive from demoing it, i liked the interface better Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) looking fo rmore features, and I did not like the new version of basecamp Review Source Response from Pipedrive March 10, 2025 Hi Keith, Thank you for sharing your experience, and we truly sorry to hear about the issues you've faced with both account access and customer support. This is not the experience we want for our users. We take feedback like yours seriously, and I’ll make sure your concerns are passed on to the appropriate team to ensure we address these issues and improve our processes. In the meantime, please reach out to us via support@pipedrive.com so we can work toward a solution as quickly as possible. Best regards, Pipedrive Team MM Mirjam M. Marketing and Communications Manager Computer Software Used the software for: 1-2 years ### "User-friendly CRM" March 4, 2025 5.0 I find it very user-friendly. The documentation is thorough and helpful. The few times I have a question I can chat with support and they are quick to help me. Pros The search function at the top is great. I use it all the time to find contacts, deals and organizations. I like how the data on leads, deals, persons and organizations all are can be customized and linked together. Cons I use Pipedrive as a marketer. The basics are covered (what we need for now) but I miss good reports for newsletters and the ability for tracking clicks from newsletters to our website. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Pipedrive Hubspot Marketing was limited to one domain. We have several software products with different domains and target audiences. We needed to be able to handle communications from all our domains. Pipedrive did not have any domain limits in their price plan. Review Source Response from Pipedrive March 10, 2025 Hi Mirjam, Thank you for your feedback! We're glad to hear that you found Pipedrive user-friendly and that our support team has been helpful when needed. These are great suggestions, and we’re always looking for ways to improve the platform. We’ll make sure to pass this along to our product team for consideration. Best regards, Pipedrive Team RS Ryan S. CEO Education Management Used the software for: 6-12 months ### "Pipedrive Offers Deal Clarity" April 8, 2025 5.0 Overall, I'm using Pipedrive to track deals for about $650K in revenue. Being able to move deals down the pipeline is helpful. Pros Clearly and visually see my deal pipeline Cons It might be more than I need right now in a CRM Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Hubspot was more than we needed for our CRM right now. Review Source Response from Pipedrive April 9, 2025 Hi Ryan, Thanks so much for your review! We're thrilled to hear that Pipedrive is helping you gain clear, visual insight into your deal pipeline. It’s great to know that moving deals through the stages is making your sales process smoother. We’re always here to help you tailor the platform to fit your workflow, whether it's scaling up or keeping things lean. Thanks again for choosing Pipedrive. Best regards, Pipedrive Team CM Calum M. Head Of Transition Change Information Technology and Services Used the software for: Less than 6 months ### "Fulfills my needs, 90% of everything is there and Works Great" January 6, 2025 4.0 Very easy to get going with the must have features. Pros Does everything I need without having to do massive amounts of configurations. Great UI/UX, Fast and intuitive. Data can be in easily managed in bulk and exported and imported back in. Automation Tools and Integrations with Make.com, Zapier are relatively easy to setup Smart Documents, great inclusion considering the alternatives out there are priced so high. Email Integration is pretty solid, if you team are able to be transparent adds a lot of clarity to deals/organisations. Cons Missing some customisation features which could help with business rules you want your users to follow or understand. Not all data is easily accessed via API or Excel. Price, Product models to simplistic for my particular use cases. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Easy of use, Price, Feature set and Intergrations Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Slow, Poor UI, Required much more configuration to get the basics. Review Source Response from Pipedrive January 14, 2025 Hello Calum, We appreciate your feedback! Best regards, Pipedrive Team JA Josh A. Co-founder, VP of Marketing Food & Beverages Used the software for: 1-2 years ### "CRM Built for Long Term Use" October 17, 2024 4.0 A definitely leap in use cases from the previous CRM I was using. Being able to integrate with my Google Calendar for tasks/events, and entering in a number of custom fields that I can filter by is very useful. Pros There are many ways to customize and complete tasks that can be set for each user. I can grow with the service, upgrading to higher tiers for more tools. Cons All the customization can make it difficult to decide how to best implement the services across the company. The base tier restricts the use of certain tools that would be extremely beneficial to a small start up, such as automated cadence emails. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Salesforce is too complex for where my business is currently at. It would be too cumbersome to teach to a small business with tools that aren't necessary yet and not worth the price. Switched from [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/) PipeDrive is a more robust CRM than LessAnnoying. It allows for much more customization and room for growth. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! JZ Jose Z. Managing Director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great product and happy to continue to use it" May 22, 2025 5.0 Im happy becuase its a smooth experience ideal for us (small sized sales team) It’s simple and powerful for managing leads, automating tasks, and improving follow-ups. Pros really like that it offers an easy interface with customizable pipelines, fast onboarding, good reporting tools, mobile accessibility, and seamless integration with email and calendar. Cons Reporting lacks depth, and costs increase with essential add-ons. tools are minimal, which may require additional costs to implement Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) hubspot was too complicated and with a big learning curve. Review Source Response from Pipedrive May 23, 2025 Hi Jose, Thank you for your thoughtful feedback! We’re so glad to hear that Pipedrive’s have made a positive impact on your sales process and that it fits well with your team needs. We also appreciate your insights on reporting depth and pricing around add-ons. Your feedback is valuable and helps us identify areas where we can improve to deliver even more value without added complexity. Thanks again for being part of the Pipedrive community. We’re here to support your continued success! Best regards, Pipedrive Team MK Matt K. Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Simplicity. Implementation on your own without a need for an implementation agency." October 26, 2024 5.0 I was very happy with using Pipedrive, it didn't require a 'consulting agency' to implement it, I was able to implement in a 100+ software development company. Pros The simplicity. The UX and the UI. It's super easy to set up, even for a non-technical person. Cons Reporting seemed to be pretty limited in what you are able to do. Some of the metrics you can only view in "this month" mode, and not everything you can see in a timeline to track it over time. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Livespace](https://www.capterra.com/p/161351/Livespace/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive The best UI and UX. It didn't feel that overwhelmed with all the features and stuff. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The switch was from the Free plan of HubSpot. The first paid tier had 5–10 seats included, while I only needed 3, so it didn't make sense to upgrade. So, we switched to Pipedrive. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! KB Kevin B. Director of Business Development - Ag Renewables & Environment Used the software for: 1-2 years ### "Minimalist CRM Meets our Needs" November 5, 2024 3.0 Overall satisfied when considering it is a low cost product. Pros It covers the basics of what we need in a CRM. Cons It has limitations when you have multiple product lines or locaitons Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Against one option, price and complexity. Against the other it seemed like customer service was just better. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! TH Trae H. Coach Health, Wellness and Fitness Used the software for: 6-12 months ### "Fitness and pipedrive" September 16, 2024 5.0 Pipedrive creates a efficient, intuitive, and smart hub to manage clients Pros Quick and efficient sorting for current and prospect clients Cons Duplication clients are not automatically marked, which in the fitness industry would save loads of time Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Product reviews, fit for the company demographic, integrations, and ease of use Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! JP Jonathan P. CEO Education Management Used the software for: 6-12 months ### "Solid CRM tool well-integrated with the apps ecosystem" August 23, 2024 5.0 First time using Pipedrive, after years of experience using Salesforce and Hubspot, and I really enjoy the user-centered experience. The tool has allowed us to build powerful sales automation (Activecampaign, Zapier, Calendly, Clickfunnels, etc) to empower our team to focus on closing more deals. Pros Very intuitive CRM, with solid integrations with other apps through Zapier. Cons The licence is not cheap and it was difficult to migrate data seamlessly from one pipedrive account to another. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Our growth agency recommended Pipedrive to integrate with other sales tools (Calendly, Activecampaign, Clickfunnels). Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! MB Mary B. Sales Rep Consumer Goods Used the software for: 6-12 months ### "I really enjoyed using Pipedrive!" May 16, 2025 4.0 I liked using Pipedrive as our CRM software. It is very user friendly. Pros I liked having customer information all in one place and being able to schedule tasks in advance. Cons We used the Beta version, so sometimes there would be kinks to work out, but other than that, I can't think of any cons. Review Source Response from Pipedrive May 19, 2025 Hi Mary, We're glad to hear that you found Pipedrive user-friendly and appreciated having all your customer information centralized, along with the ability to schedule tasks in advance, those are key features we aim to make as seamless as possible. We also appreciate your feedback on using the Beta version. While occasional issues can arise during testing phases, your input is invaluable in helping us refine and improve the experience for everyone. Best regards, Pipedrive Team SE Sitav E. Marketing Associate Biotechnology Used the software for: 6-12 months ### "ENDLESS Possibilities and Knowledge at Your Fingertips" October 31, 2024 5.0 Amazing! The amount of capabilities that Pipedrive has is absolutely astounding - you can have every detail about a lead, deal, organization, client, and more in there, and the possibilities are endless. No joke, you could pull up a lead and know their eye color, favorite food, where you met them, and even input a note detailing an important detail in your conversation with them, that you can drop into your next conversation. You log in activities like phone calls, emails, texts, and more, and it syncs easily with your inbox so that is all automated and literally everything is logged for reference. In theory, this program can fix employee turnover training times - new employees just have to open up a lead, and every and any detail they need to know is there for reference, from the last employee that handled that account. Pros I love the amount of details you can input into this program. We need to have lots of different notes and details and variables for our business, like leads versus deals, and then for each contact we need to know where we got that client, why, what organization they are a part of, the organization's address, phone number, and the individuals addresses/phone, plus we are able to add activities, notes, whether the lead is cold, warm, hot, etc. The organization and details are endless, and it's incredibly helpful - this is truly how you educate an entire organization on every detail needed to know of a lead or client. Cons It is admittedly a bit hard to learn - it's very user-friendly, but because of how many capabilities and opportunities that Pipedrive has, it takes a bit to learn all the ins and outs. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! mB michell B. auto sales Glass, Ceramics & Concrete Used the software for: Less than 6 months ### "easy online quote " May 16, 2025 4.0 Pipedrive lets our customers do there quote online with ease. Pros easy way to get online quotes. Customers can enter all there info online. Cons Sometimes customers do not enter all the information. They miss some important info. Review Source Response from Pipedrive May 19, 2025 Hi Michell, We're glad to hear that Pipedrive is making it easy for your customers to submit their quote information online. It’s great to know the process has been smooth and convenient for both your team and your clients. We also appreciate your note about incomplete submissions. We understand how important it is to capture all necessary details, and we'll make sure to share this with our product team as we continue improving the user experience. Best regards, Pipedrive Team BM Brandon M. Account executive Transportation/Trucking/Railroad Used the software for: 2+ years ### "Basic Note Taking" November 22, 2024 2.0 The experience is really bland. I would consider this an oversided note taking platform. Way to many free options that are better. Pros It is a resource for basic information gathering. Cons It is not designed for complex data entry. Outside of text, there is no way to creatre formulas to help make the date compute beyond typed text. Review Source Response from Pipedrive December 6, 2024 Hello, Brandon, Thank you for sharing your thoughts! We appreciate your feedback regarding the platform.
We’re always looking to improve and will consider your comments as we work on enhancing the platform. If you’re looking for specific features, feel free to reach out to our team, and we’d be happy to discuss your needs. Kind regards, Pipedrive Team AO Ana O. freelance Marketing and Advertising Used the software for: 6-12 months ### "My feedback on Pipedrive " December 1, 2024 4.0 Pipedrive is a simple and efficient CRM. I appreciated its ease of use. Pros I like the visual clarity of Pipedrive. Deal tracking is simple, and the mobile app is very convenient. Cons I wish there were more options for customizing reports. Email integration could be improved. Review Source Response from Pipedrive December 16, 2024 Hello, Ana. We’re thrilled to hear that you find Pipedrive easy to use! We appreciate your feedback on customizing reports and our Email Sync feature. Please don't hesitate to reach out if you'd like to discuss this further. We appreciate your support and hopefully we can make Pipedrive better for you in the future!
 Kind regards, The Pipedrive Team DL Daniela L. Sales Manager Computer Software Used the software for: 2+ years ### "My Pipedrive Experience" August 21, 2024 4.0 Overall, my experience with Pipedrive has been positive. The visual pipeline makes it super easy to track where each deal stands, and I also appreciate the real-time reporting. On the downside, the mobile app isn’t as powerful as the desktop version. Pros How intuitive and visual it is. The interface is super user-friendly, and you can see your entire sales pipeline at a glance. It’s like having a chessboard where each piece represents a sales opportunity, and you can easily move them from one stage to another. Plus, the task automation is a lifesaver; it saves you tons of time on repetitive tasks. And the real-time reports are awesome for knowing exactly how your sales are doing without having to do any complicated calculations. Overall, it makes managing sales a lot simpler and even a bit fun. Cons It can get a bit pricey. While the interface is generally cool, it can sometimes feel a bit overwhelming with all the options and settings available. It takes a bit of time to get everything set up just the way you want it. Also, the mobile app isn’t as robust as the desktop version, so managing things on the app is awfull. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! VR Verified Reviewer General Manager of Manufacturing Automotive Used the software for: Less than 6 months ### "Pipedrive Review" September 30, 2024 5.0 Pros Pipedrive is simple to use and doesn't require extensive reading to grasp how it works. They offer some wonderful tutorials to aid with anything that may arise. It's an excellent tool for anyone looking for something easy to use and inexpensive. The tools allow our small team to keep track of emails, leads, and lead stages all from a single dashboard. Pipedrive is designed specifically for sales professionals. The management reporting tools are there and improving every quarter, but Pipedrive stands out for its ease of use for salespeople. Cons One disadvantage to using Pipedrive is that you have to pay extra to use some custom fields in the reports, and the fee can be rather high, especially if you want to unlock all of the features. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! DI Divine I. Graphics Designer Real Estate Used the software for: 1-2 years ### "Improve your sales with Pipedrive" September 15, 2024 5.0 It enables transparent sales pipeline view board.It also have appealing user interface. Pros I love how Pipedrive helps to create sales funnel from scratch. Cons I don’t have anything that i don’t like about this product. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! CO Chisimdi O. Sales Development Representative Marketing and Advertising Used the software for: 6-12 months ### "Pipedrive Review" October 22, 2024 4.0 Overall, having readily available information, for the sales team allows quick access to deals in seconds, making the process more efficient and effective. Pros Easy accessibility to information, seamless integrations, and helpful reminders. Cons one major drawback for me is the limited customization Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! KD Kenneta D. Cook Child Day Care Services Used the software for: Less than 6 months ### "Pipedrive is so so" December 7, 2024 2.0 I wasn't very pleased with it. The lagging Pros It was ok, it was easy to operate and understand Cons Lagged sometimes if Internet was having issues Review Source Response from Pipedrive December 16, 2024 Hello, Kenneta. Thank you for your feedback! We’re glad to hear that you found Pipedrive easy to operate and understand. We’re sorry to hear about the lagging issues you experienced. If you continue to face any issues or have additional concerns, please don’t hesitate to reach out to our Support. Kind regards, The Pipedrive Team VR Verified Reviewer Designer Apparel & Fashion Used the software for: 6-12 months ### "It is easy and effective" September 7, 2024 4.0 Pros I like how it's so easy to set up. It offers a variety of analysis and reporting tools to help you gain insight into the sales process. Cons It can be quite expensive and slow to update. It will be even better if the onboarding feature improves. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! DL David L. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Great, easy to use CRM - but expensive " September 11, 2024 4.0 Pros Helps a lot to keep track of clients and to recall the last conversations / emails etc you had with them. One of the most essential tools for a business. Cons It’s confusing that you can’t put in contact information for companies. The only way to do it is to connect people with the company, but sometimes you just want to put in general phone number / email address. Also, it’s, compared to competitors, expensive. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Better overview. Cleaner, nicer design. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! JW James W. Sales and Marketing MGR Entertainment Used the software for: 2+ years ### "Pipedrive - sales management" June 12, 2024 4.0 Very happy and impressed with the value of this software. It has been instrument in providing structure to our sales process and sales team Pros Ease of use for me and my team. Keeps us on track and engaged. It has become the software solution to that drives our sale meetings. Cons I am unsure how this software would scale to an enterprise solution (I have a salesforce background) Review Source Response from Pipedrive July 31, 2024 James, thank you for sharing your feedback and insights! Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[Contact Management](https://www.capterra.com/contact-management-software/)