# Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pipedrive the right CRM solution for you? Explore 3057 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews/ --- Pipedrive 4.5 (3057) [View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Pipedrive Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Minimal learning curve for users 93% positive reviews out of 599 Most reviewers find ease of use valuable, highlighting intuitive design, quick setup, and straightforward navigation. Princess L. Digital Creator , 51 - 200 employees. "In the development of the chat bot there is no need of coding because the software is already coded with the higher artificial intelligence therefore this is easy work" Limited advanced reporting capabilities 40% negative reviews out of 184 Some reviewers report reporting lacks customization, advanced analytics, and easy export, making in-depth analysis challenging. Highly visual sales pipeline management 94% positive reviews out of 366 Most reviewers describe sales pipeline as intuitive, customizable, and visually clear for tracking deals efficiently. Elliot L. General Manager, 2 - 10 employees. "The visual sales pipeline view simplifies deal tracking and management, making it accessible to both new and experienced team members." Cumbersome search and filter options 36% negative reviews out of 84 Some reviewers describe search and filter as unintuitive, requiring complex setup and causing confusion during data retrieval. Centralized team collaboration features 93% positive reviews out of 234 Most reviewers indicate team collaboration enables seamless sharing, clear task assignment, and improved group productivity. Brendan C. Business Development Rep, 11 - 50 employees. "It's much easier using Pipedrive as a Sales team since in my team, we do a lot of handovers for deals and some of the leads, and this is easier to do with Pipedrive and the record of all activity makes it much easier to collaborate within a team as well." ## Showing most helpful reviews Showing 1-25 of 3057 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucas P. Lead Development Representative Telecommunications Used the software for: Less than 6 months ### "Pipedrive on a brazilian tech startup - Review" March 6, 2025 5.0 Pipedrive has been a solid experience for me. It’s definitely made managing my sales process smoother and more organized, i have used pipedrive on a tech startup, in my opinion pipedrive has been the best choice for te integration of the team activities Pros pipedrive have a clean and intuitive design that makes it easy to navigate Have some great and easy intregations like email, calendars, and marketing software is great for Sales Tracking Cons is pricey for small teams The reporting options could be more robust Review Source Response from Pipedrive March 10, 2025 Hi Lucas, Thank you for your thoughtful review! We're glad to hear that you find Pipedrive's design clean and intuitive, and helpful for sales tracking. We understand that pricing can be a concern for smaller teams, and we’re always looking for ways to offer more value, for example offering an discount to annual subscriptions. Additionally, we appreciate your feedback on reports, and we'll definitely take it into account as we continue to enhance the platform. Best regards, Pipedrive Team VR Verified Reviewer Managing Director Construction Used the software for: 1-2 years ### "Highly recommend for service-based businesses." December 15, 2025 5.0 Pipedrive has been a huge help in organizing and tracking our leads from first contact through close. It’s streamlined our sales process and improved efficiency. Highly recommend for service-based businesses. Pros The visual pipeline is easy to use, keeps our team accountable, and ensures no follow-ups are missed. Cons There's not much to dislike with this product. Would be great to have it's own crm telephony. It still works well with JustCall. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) We needed to move from a generic task-tracking tool to a purpose-built CRM that drives sales efficiency and growth Review Source Response from Pipedrive December 16, 2025 Hi, Thank you for the review! We’re glad the visual pipeline helps your team stay accountable and never miss follow-ups. It’s great to hear Pipedrive has streamlined your sales process and improved efficiency, and that the JustCall integration is working well for you. Best regards, Pipedrive Team MM Mariusz M. CEO Construction Used the software for: 2+ years ### "Pipedrive email marketing tool is crap" November 16, 2025 1.0 I truly do not recommend PipeDrive for email marketing. The platform verifies your company profile multiple times and you never know when they decide to verify you once again. During the verification process you can't proceed with your campaigns. That means you can't plan anything because you never know if they don't block your campaign once again. The verification process can last couple of days. If you for example want to send the campaign during the weekend, and the verification pops up then the soonest date you'll be unblocked is after the weekend. I have the account on their platform for couple of years and still facing issues like this. This is insane and unpredictable. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Because PipeDrive was offer "all in one" tool. Review Source Response from Pipedrive November 20, 2025 Hi Mariusz, Thank you for your feedback — I understand how frustrating these verification interruptions can be, especially when they delay planned campaigns. The process is meant to protect deliverability, but it shouldn’t feel unpredictable. In our Knowledge Base we share how the reviews are triggered, you can check that information here: https://support.pipedrive.com/en/article/campaigns-account-verification#when-will-an-account-review-be-triggered-for-me Our team is actively working on improving this so it’s smoother and less disruptive. We really appreciate your patience, and if you’d like, we can review your account to help prevent further issues. Best regards, Pipedrive Team Jonathon B. Senor Content Manager Marketing and Advertising Used the software for: 1-2 years ### "Easy-to-use CRM with strong pipeline visibility and simple setup " May 7, 2026 4.0 Pipedrive helps us stay organized and consistent with our sales process by centralizing all deals, contracts, and activities in a single system. It reduces the chance of missing follow-ups and improves visibility into the pipeline for the whole team. As a result, we've been able to manage leads more efficiently and keep deals moving forward without relying on spreadsheets or manual tracking. Pros What stands out most about Pipedrive is how easy it is to use compared to other CRMs I've tried. The visual pipeline is extremely intuitive and makes it simple to track deals, prioritize tasks, and see where each opportunity sits in the sales process. I also like how quick the setup was—we were able to start using it with minimal onboarding. The interface is clean and not overwhelming, which helps with adoption across the team. On top of this, the automation features (like activity reminders and workflow triggers) save time on repetition tasks, and the integrations with email and other tools keep everything in one place. Cons One downside is that reporting and customization can feel somewhat limited, especially if you're looking for more advanced analytics or complex workflows. Some features also require add-ons, which can increase the cost as your needs grow. It's great for straightforward sales processes, but larger teams may outgrow some of the built-in capabilities over time. Review Source Response from Pipedrive May 14, 2026 Hi Jonathon, Thanks for your detailed feedback! We’re glad to hear you’re finding Pipedrive intuitive and easy to adopt, and that the visual pipeline, automations, and integrations are helping your team stay organized and manage deals more efficiently. We also appreciate your thoughts on reporting, customization, and scaling for more advanced workflows. This is valuable feedback and helps us continue improving the platform for teams with evolving needs. It’s great to know Pipedrive is helping your team centralize sales activities, improve visibility, and reduce manual tracking. Best regards, Pipedrive Team EY Emily Y. Bookkeeper Construction Used the software for: 1-2 years ### "Pipedrive Keeps Us Organized" October 16, 2025 5.0 I have a positive experience with Pipedrive in the years I have been using it. It allows for a lot of information to be stored. Pros Pipedrive allows me to keep track of various projects in various stages throughout the project life going through a plethora of departments. Cons The search feature, as silly as this sounds, while it works fine, I wish it would have more filter options so I wouldn't have to scroll endlessly. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) We were looking at something that had more options. Review Source Response from Pipedrive October 24, 2025 Hi Emily, Thanks for sharing your feedback! We're happy to hear that Pipedrive has been helping you manage multiple projects efficiently over the years. We appreciate your note about the search feature, suggestions like yours help us continue improving. We’ll make sure to share this with our product team for future updates. Best regards, Pipedrive Team KH Kira H. Senior Operations Manager Restaurants Used the software for: 1-2 years ### "Pipedrive for our small business" July 3, 2025 4.0 Pros We love the automations. It keeps our business running so smoothly and ensures that we never miss anything for our clients. Cons Setting up automations can be unintuitive. There also isn't good ticket system that integrates into it so that has to be done manually. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive We liked the ease of automatons and pipeline management. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Pipedrive has much more features and was more conducive for what we wanted with automations. Review Source Response from Pipedrive July 4, 2025 Hi Kira, Thank you for sharing your experience! We’re so glad to hear that automations are helping your business run smoothly and ensuring nothing gets missed for your clients. We understand that setting up automations can feel unintuitive at times, please feel free to reach out to our support if you requires assistance, and we appreciate your feedback on the need for a more integrated ticketing system. Your input helps us continue improving to support your workflow. Thanks for choosing Pipedrive! Best regards, Pipedrive Team KK Kerry K. Sales Agent Real Estate Used the software for: 2+ years ### "PD Review KK" July 24, 2025 5.0 Overall my experience has been very positive and large step up from previous platform that the company was using Pros I like the multiple features, the ability to customize Pipedrive to my uses, the adaptability and integration with Justcall Cons Mostly works great, occassional technical blips are seemingly fixed quickly by Pipedrive but overall very reliable Switched from [Front](https://www.capterra.com/p/132901/Front/) Better management of contacts and customization. Review Source NT Nathan T. President Real Estate Used the software for: 2+ years ### "Stay on top of everything!" March 12, 2025 5.0 This helps me stay organized with different tasks and projects. I like that I can make notes about conversations I've had on specific deals I'm pursuing. Pros I like that it helps me keep organized in all my tasks. I also like that it integrates so well with Gmail. Cons The mobile version is hard to navigate and as a result I rarely use it. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I had too much to keep track of for spreadsheets and needed something more involved. Review Source Response from Pipedrive March 13, 2025 Hi Nathan, Thank you for your amazing review! We're glad to hear that PIpedrive helps keep you organized and that the Gmail integration is working well for you. We appreciate your feedback on the mobile version and understand the importance of a seamless experience across all devices. Our team is always looking for ways to improve, so we’ll take this into account for future updates. Best regards, Pipedrive Team VR Verified Reviewer CMO Information Technology and Services Used the software for: 2+ years ### "Great product " February 25, 2025 5.0 Pipedrive has become an essential part of my daily work and I find it extremely useful. I would highly recommmend it to a sales/marketing user looking to streamline products and have one useful dashboard. Pros Pipedrive unites many products and functions under one umbrella, from lead capture and website chat to bulk emails, calendar setting, and project management. It's a very complete tool what, while not perfect, has become an extremely useful part of my workday Cons The only cons are that not all of my other marketing tools integrate seamlessly into Pipedrive, resulting in some extra typing to update inbound leads. Additionally the filtering/group management could be more intuitive. These are very minor quibbles overall Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) No need to use it anymore with build in communications from Pipedrive Review Source Response from Pipedrive March 3, 2025 Hello, Thank you for your feedback! We're glad to hear that Pipedrive has become an essential part of your workflow. We appreciate your insights on integrations and filtering, as we’re always looking to improve! Best regards, Pipedrive Team MB Michael B. Executive Hospital & Health Care Used the software for: 1-2 years ### "Easy and effective " February 22, 2025 5.0 Great I love how easy it is to use. I would highly recommend it to someone who’s beginning a new CRM. Pros I like that there’s multiple ways to document details for a client. I like the note section I like being able to have a source ID to connect my account to a wrap easily. Cons I would like better reporting availability options so I can see different levels of how the pipeline is being done, especially in the won my section Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) This allowed me on Pipedrive to track in a more detailed way, easy as opposed to having to open up multiple tabs to create new account Review Source Response from Pipedrive March 3, 2025 Hello Michael, Thank you for your review! It's nice to hear you find Pipedrive helpful and easy to use. We appreciate your input on reporting and are always looking for ways to improve. Best regards, Pipedrive Team RM Rick M. Account Manager Information Technology and Services Used the software for: 6-12 months ### "Productive tool and very easy to use" October 22, 2024 5.0 Overall, its an easy CRM tool, that is also very powerful and dependable. We have been able to create properties, link to web forms, and generate automations within first couple of days of creating account. Pros Easy to use; Once you learn the basics, and terminology, Pipedrive is very practical. Cons The workflow when going through activities isn't too efficient. It involves a lot of tabs, and bouncing from object to task. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Based on how we used Hubspot, it was expensive. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! MW Marc W. Business Developer Real Estate Used the software for: Less than 6 months ### "Great software for our start-up" October 4, 2024 5.0 We have been looking very closely at various CRM solutions. In the end, we opted for Pipedrive as the best software for a start-up and haven't regretted this decision for a second. Pros The ease of use, the clarity, the many functions. The user interface is really easy to use and you can always find your way around. Cons I am very satisfied with everything. The only thing is that sometimes integrations with other software are not possible because there is no predefined interface. You would have to be a customer of the largest CRM provider. But we hope that Pipedrive will continue to grow and that there will then be more predefined integrations. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Dynamics was too extensive, the setup was too time consuming and our employees didn't like using it. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! RK Ryan K. eCommerce and Marketing Manager Wholesale Used the software for: Less than 6 months ### "Great Tool For A Great Price" September 25, 2024 4.0 Overall it is a great tool that has great potential and I hope they improve on areas where they fall behind their competitors Pros Pipedrive is great, it has a simple workflow while allowing a lot of customisation Cons The email feature is lacking, considering the competition's features set in this area. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Pricing, HubSpot was very expensive in comparison and the costs just skyrocketed when we started looking at automation features. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! VR Verified Reviewer Sr. Manager Investor Relations Medical Devices Used the software for: 1-2 years ### "Best in Class " December 3, 2025 5.0 Incredible performance for our fundraising teamm. VP level down to cold calling telemarketers- we all have enjoyed huge success due to this partnership. Pros Pipedrive offers tremendous benefits, value, campaign management, for a multitude of needs. Our Biz Development department leans heavily on Pipe Drive for sales and fundraising efforts, tracking when leads open emails, look at offering documents and much more. Cons It's a little pricey but that's also well earned. Compared to other CRM type platforms Pipedrive is one of the best. Review Source Response from Pipedrive December 5, 2025 Hi, Thanks so much for your review! We're really glad to hear Pipedrive is helping your team with sales and fundraising, and that features like email tracking and campaign tools are making a big impact. We appreciate your note on pricing and are happy to know the value feels worth it. Thanks again for your support and for sharing your experience! Best regards, Pipedrive Team BC Bobby C. Shipping Coordinator Warehousing Used the software for: I used a free trial ### "Ease of Use" May 1, 2026 5.0 During my first use I realized I made a mistake and had to modify my meeting. Im glad Pipedrive was easy to use and modify my meeting. Pros I like that businesses can use the platform and schedule meetings easily with customers. Other major email platforms are not used by some companies so its nice to have Pipedrive available. Cons I did not have any cons to report. Im sure the more I use I may have more of an insight and an in depth opinion. Review Source Response from Pipedrive May 6, 2026 Hi Bobby, Thanks for your feedback! We’re glad to hear you’re finding Pipedrive easy to use for scheduling and managing meetings with customers. It’s great that modifying your meeting was simple and smooth during your first experience with the platform. Best regards, Pipedrive team NN Nick N. Owner Textiles Used the software for: 6-12 months ### "Pipedrive saves my sales" May 13, 2025 5.0 Pros Pipedrive made sales tracking way easier for me, I used to lose deals just cause I forgot to follow up. Now with this thing everything’s in front of me, and I just drag deals from one stage to the next. Super visual, super simple, that’s what I like. Cons Only thing is, sometimes it takes a bit long to load when you’ve got too many deals open or switching between pipelines. Review Source Response from Pipedrive May 15, 2025 Hi Nick, Thanks so much for sharing your experience! We're thrilled to hear that Pipedrive has helped simplify your sales tracking and prevent missed follow-ups, that’s exactly what we aim for. We also appreciate your feedback about loading times when managing a large number of deals. Performance improvements are always on our radar, and insights like yours help us prioritize what matters most to users. Best regards, Pipedrive Team MD Maria D. Product Marketing Manager Information Technology and Services Used the software for: 2+ years ### "Perfect CRM for SaaS" February 18, 2025 5.0 Pros Pipedrive features a user-friendly interface and intuitive logic, along with strong customer support and almost seamless automation options. It also includes a Lead Inbox—a feature not found in all CRMs. And is easy to set up. Cons If you delete an old email address of a person—for example, if someone changes jobs and companies—all emails sent to that old address will disappear. This is an important issue for us. Review Source Response from Pipedrive March 3, 2025 Hello Maria, Thank you for your valuable feedback! It's great to hear that you find Pipedrive user-friendly and easy to set up. We’d be happy to look into your concern about the email addresses. We recommend reaching out to our support. Best regards, Pipedrive Team DS David S. VP Business Supplies and Equipment Used the software for: Less than 6 months ### "Great for a Team" February 26, 2025 4.0 It was all right. I think if I was part of a team, it would have been very useful. i used it as a team of 1 Pros Pipedrive had lots of options and kept a great history of all files emailed to contacts. I found it hard to use. I tried using for at least 2 months on 2 different occasions but just couldn't get into the habit. Cons It was tedious to use. I just could not make the habit stick. It seemed like a lot of duplicate entry. Review Source Response from Pipedrive March 3, 2025 Hello David, Thank you for sharing your experience! We understand that getting into the habit of using a new tool can take time, especially as a solo user. Pipedrive is designed to streamline workflows for both individuals and teams, and we’re always working to improve usability. If you ever decide to give it another try, our support team is happy to assist with tips to make it work better for you! Best regards, Pipedrive Team AB Alec B. Sales Manager Marketing and Advertising Used the software for: 6-12 months ### "Pipedrive can't compete with some bigger vendors" December 3, 2024 2.0 I only used pipedrive for about a year. I feel like I could have gotten the same amount of value out of a spreadsheet. Pros It has a super easy user interface. Not a whole lot of features needed to use it for pipeline management. Cons A lot more stripped down contact management tool than some of the other major players. Review Source Response from Pipedrive December 10, 2024 Hello Alec, We appreciate you taking the time to share your thoughts. Pipedrive is designed to be a simple yet powerful tool for managing pipelines, and it’s tailored for teams that value efficiency and ease of use. We’re always working on adding new features and improvements to better meet the needs of our users. We value your input on the contact management aspect and will certainly keep it in mind as we enhance our offering. If you ever decide to revisit Pipedrive, we’d be happy to show you the latest updates and discuss how we can better support your workflow. Thanks again, and we wish you success with your business tools! Best regards, Pipedrive Team BM Brandon M. Account executive Transportation/Trucking/Railroad Used the software for: 2+ years ### "Basic Note Taking" November 22, 2024 2.0 The experience is really bland. I would consider this an oversided note taking platform. Way to many free options that are better. Pros It is a resource for basic information gathering. Cons It is not designed for complex data entry. Outside of text, there is no way to creatre formulas to help make the date compute beyond typed text. Review Source Response from Pipedrive December 6, 2024 Hello, Brandon, Thank you for sharing your thoughts! We appreciate your feedback regarding the platform.
We’re always looking to improve and will consider your comments as we work on enhancing the platform. If you’re looking for specific features, feel free to reach out to our team, and we’d be happy to discuss your needs. Kind regards, Pipedrive Team ES Eudoria S. Sales and Marketing Coordinator Marketing and Advertising Used the software for: Less than 6 months ### "My experience with pipedrive " January 5, 2025 5.0 Pros I love how integrated everything is - making our customer relationship management much more seamless! Cons Perhaps the interface can get a little facelift Review Source Response from Pipedrive January 14, 2025 Hello Eudoria, We appreciate your feedback! Please don't hesitate to reach out if you'd like to discuss how we can improve the interface. Best regards, Pipedrive Team JG Jimmie G. Creative Director Events Services Used the software for: 1-2 years ### "Sales and Project Management all in one tab " October 14, 2024 4.0 I use Pipedrive to track opportunities, set deadlines for follow-ups and get a thirty thousand foot view of how, when, and from where my leads are generated, signed. Once signed, Pipedrive allows for a Kanban project management. Pros You can track a lead from opportunity capture all the way project completion. Cons To really get the most out of Pipedrive you do need to add-on services. The cost is not too high, just be ready to spend more if you want to do more. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! AG Alyson G. Head of Finance Defense & Space Used the software for: Less than 6 months ### "Pipedrive review" March 7, 2025 4.0 Pros Easy to pull data, easy to make new reports Cons UI/UX is not as sophisticated as, for example, salesforce Review Source Response from Pipedrive March 12, 2025 Hi Alyson, Thank you for your feedback! We're glad to hear that you find pulling data and creating reports easy. We appreciate your thoughts on the UI/UX as well, and we'll take that into consideration as we continue to improve the platform. Best regards, Pipedrive Team CO Chisimdi O. Sales Development Representative Marketing and Advertising Used the software for: 6-12 months ### "Pipedrive Review" October 22, 2024 4.0 Overall, having readily available information, for the sales team allows quick access to deals in seconds, making the process more efficient and effective. Pros Easy accessibility to information, seamless integrations, and helpful reminders. Cons one major drawback for me is the limited customization Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! AO Amos O. Procurement Manager Education Management Used the software for: 1-2 years ### "Pros and cons of Pipedrive" September 3, 2024 5.0 Pros I like the sales centric features and the customer friendly interface Cons The cost is a bit high compared to other alternatives Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.