# Page 10 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Pipedrive the right CRM solution for you? Explore 3050 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3050) [View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of Pipedrive ## Showing most helpful reviews Showing 226-250 of 3050 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PM Preben M. Senior Advisor International Trade and Development Used the software for: 1-2 years ### "Easy and effective software for closing deals, grow your business with PipeDrive." January 26, 2024 4.0 It's a super easy software to implement.Our sales are now completely transformed and we've really saved many working hours. We've had a five star experience. Pros With PipeDrive I always track. My sales growth rate and manage it well.Email tracking is now easy with this tool,has excellent tools which enabled us to grow more than we targeted.Data is safe and you can access it instantly when you need it.The best thing about it is that it can be used even by the beginners of for those with small business. Cons PipeDrive offers its best .I have no complains about it. Review Source Response from Pipedrive June 4, 2024 Thank you for your feedback! WT Winston T. Executive Admin Assistant Financial Services Used the software for: 2+ years ### "Pipedrive, a very flexible and user friendly CRM." August 23, 2022 4.0 I have been using Pipedrive for years and I find it very easy to use, both backend for setting up and front-end for me as a user. Pros Pipedrive is easy to use and very user friendly. Even for a complex processes. setting up Pipedrive to work based on the users requirements can be done easily, even for a non-techy users. Cons There are a few features that I find useful but it requires a higher plan. These features should have been included in all plans. An example for this is making a custom fields required. This features require a higher plan. Reason for choosing Pipedrive Pipedrive is easy to integrate to other platforms/applications. Review Source LT Lucas T. Lawyer Law Practice Used the software for: 1-2 years ### "Avaliação pipedrive" August 20, 2023 4.0 Como organizador de reuniões e agenda e compromissos é uma boa plataforma para administração legal Pros Plataforma de bom uso, User-friendly, Custo moderado e boa admistração. Cons Experiência com o usuário pode obter upgrades Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Pipedrive Produto escolhido tendo em vista a usabilidade, custo e interação com o usuário Review Source Response from Pipedrive September 19, 2023 Thank you for the feedback, Lucas! sD samuel D. marketer Marketing and Advertising Used the software for: 2+ years ### "Pipedrive: semplice e intuitivo" February 11, 2023 5.0 Ottimo programma e facile utilizzo Pros Pipedrive offre una visualizzazione visiva del processo di vendita, che aiuta le aziende a identificare rapidamente eventuali problemi o intoppi. Ciò significa che le aziende possono correggere i problemi più rapidamente e aumentare la loro efficienza. Cons Uno dei principali svantaggi di Pipedrive è che alcune delle funzionalità avanzate potrebbero essere limitate rispetto ad altre piattaforme di gestione delle vendite. Inoltre, potrebbe non essere la soluzione ideale per le aziende che hanno bisogno di un'elevata flessibilità o di una soluzione altamente personalizzabile. Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Review Source Wes F. Owner, Digital Marketing Consultant Marketing and Advertising Used the software for: 2+ years ### "Intuitive and Inexpensive, with an ever-growing list of features!" November 19, 2018 5.0 Overall, I am a forever-user of Pipedrive. The value of the product supremely outweighs the amount required to pay monthly. And with such an active development team, it is always exciting to see what is rolling out each couple of weeks! Pipedrive has evolved from a "light" CRM to a full-features CRM with a light feel. It is an excellent CRM tool. Pros \- The ease-of-use is paramount. Pipedrive takes a simple pipeline approach to manage your "pipeline." - The development team is always at work. New features such as custom fields, workflow automation, email integrations, and many more were added recently, and the price remains very competitive. - The ability to auto-import contact data is a huge time-saver. - Support for multiple pipelines means you are not limited to sales-only, but also have opportunities to create pipelines for prospecting, alternate product sales cycles, and much more. - A fast mobile app that keeps you on top of contacts, sales, and tasks. Cons \- While the UI is intuitive, the colors leave much to be desired. Sometimes, I feel like I am staring at a cubicle when using the app. Being able to add custom brand colors would be a nice addition. - The web app lacks a "dashboard" view similar to what exists on the mobile app. This view is used for getting an overall picture of sales, tasks, deals, forecasts, etc. Review Source GAP Gretchen Ann P. Assistant Financial Services Used the software for: 6-12 months ### "Software Reviews" June 6, 2024 5.0 Pros Its easy to use and it has great features Cons I like everything on the tools, it has pretty much everything Review Source Response from Pipedrive June 12, 2024 Gretchen, thank you for your feedback! Cheikh B. CEO Marketing and Advertising Used the software for: 1-2 years ### "Good software for CRM management" June 20, 2022 4.0 Pipedrive allows me to professionally manage my leads and automatically import my leads from the forms on my website so it saves me time and money in my business activities Pros Pipedrive is a very easy to use software and it makes it easy for me to manage my business activities. Cons What I don't like about pipedrive is that it lacks the functionality to manage quotes and invoices. Reason for choosing Pipedrive I chose Pipedrive because of its value for money and its accessibility to startups. Review Source Response from Pipedrive July 25, 2022 Hi Cheikh, Thank you for sharing your feedback with us! It really helps us to stay on the right path. Regarding the lack of an Invoice feature, we would like to invite you to take a look at two options for Invoice integrations: Xero: https://support.pipedrive.com/en/article/pipedrive-integration-xero Quickbooks: https://support.pipedrive.com/en/article/pipedrive-integration-quickbooks If you have any questions or need any help, do not hesitate to contact our Support Team. They will be happy to help! Kind regards, Pipedrive Team JA Joshua A. Sr. Manager, Sales Ops Computer Software Used the software for: 1-2 years ### "Pipedrive - Great for Startups, SMBs" December 8, 2022 3.0 Overall experience was good but we had to move as we tried to scale up and required advanced reporting and point and click integration with certain tool that were not available at that point in time. Pros \-Very clean product-Great UI - very intuitive -Does a good Sales CRM for companies trying to start their Sales process-Decent reporting Cons \-Does not compare to the current market leaders - SF, Hubspot etc-Not for heavy lifting-Advance reporting not available Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Cost, and did not have the bandwith to have developers and admin to build out the SF product as per our requirements. Review Source Response from Pipedrive March 14, 2023 Hi Joshua, Thank you so much for taking the time to share your experience! We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help! Eric R. Marketing Manager Market Research Used the software for: 2+ years ### "A great solution for efficient sales processes" March 30, 2023 5.0 Allows you to synchronize CRM with other tools quickly with highly recommended procedures Pros It is a system designed for those who work directly with clients, attending to their suggestions and also those who achieve more satisfactory sales, it is a sales system with complete visualizations, allowing strategies to be created and completed without major interruptions due to misunderstandings. has a series of solutions that help both marketing and sales professionals Cons I have no problems is a tool with real solutions that helps real professionals to carry out tasks without making them complicated or unsatisfactory for clients and professionals Review Source foster S. Marketing manager Accounting Used the software for: 2+ years ### "Honest Pipedrive Review" December 14, 2021 5.0 It helps me keep track of ongoing interaction with my prospect and allows me to create personalized message through email for my prospects. Pros Pipedrive has epic sales forecasting and reporting. It has data import and export functionality with reliable lead management and lead scoring system. It has super simple pipeline features with drag and drop functionality. It's easy for me to add other team members and very cost effective. Cons Pipedrive should provide an explainer video on how to use the tool. Support is also limited for small packages. Review Source DG David G. Human Resources Coordinator Computer Games Used the software for: 1-2 years ### "Pipedrive in the sales area does the job perfectly" June 21, 2023 4.0 Pipedrive is a highly effective tool. They have a huge and active network of third-party partners who actively contribute to the Pipedrive Marketplace. For email marketing, phone calls, and digital signatures, we employ the utilization of three such partner programs. Pros In the end, we like Pipedrive because it provides excellent value for the money at all of its subscription tiers. It's quick, straightforward, and centered on the insights of working salespeople. The sales manager might also narrow in on specific metrics to get the information she or he needs. Cons A few features are lacking, and that's a problem for us. In particular, the product's generally excellent automations cannot (yet) be triggered by dates, either in the past or the future. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Pipedrive's primary function is as a customer relationship management system. It does the work admirably. The most significant advantage is that the user is never left in the dark about what they should be doing next. Review Source MW Michelle W. Executive Assistant Financial Services Used the software for: 1-2 years ### "Pipedrive" September 18, 2023 5.0 Overall our experience with Pipedrive is a positive one. It is user friendly and easy to learn each step of the set up. Pros Pipedrive is a very user friendly application with a walk through for everything you can't figure out on your own. Now able to sync two email accounts Cons Recently have taken away the connection with Xero. The Condition logic to create documents could be improved upon Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Pipedrive most cost effective and easy to use for our business at the time. Review Source Response from Pipedrive September 20, 2023 Thank you for the feedback, Michelle! AH Amanda H. Project Manager Information Technology and Services Used the software for: 1-2 years ### "Extremely User Friendly!" January 10, 2023 4.0 I loved it and would highly recommend it Pros PupeDrive is an incredibly easy CRM to use and to learn. As someone who is not very tech savvy and struggles to learn new tools,this was one of the easiest pieces of software I have ever used. Cons The leads section doesn't seem to accurately reflect numbers on reports. Reason for choosing Pipedrive Pricing and ease of use were the determining factors. Review Source Danny V. business administrator Internet Used the software for: 1-2 years ### "Pipedrive helps you increase sales" September 13, 2019 5.0 Thanks to Pipedrive we have had abundant sales in our company, it has had a positive impact. Our company has perfected sales management and now we do a more detailed follow-up avoiding failures that we previously made. All our work team adapted to the application in a few days. Without a doubt Pipedrive is an excellent tool. Pros Pipedrive is excellent there are many things that I like. First, it is very easy to use, I did not need to watch video tutorials to learn how to use this valuable tool. Its interface is very simple and I can customize everything and that is a great advantage. Second, Pipedrive has a 30-day trial version, this is important for new users who wish to enjoy CRM, as they will be completely sure if they meet their expectations or not. Third, the ability to track potential customers is extraordinary. Pipedrive generates from time to time detailed reports on sales behavior and also projections that allow the work team to design strategies to boost sales. And fourth, technical support is always active, they work 24/7 that is excellent since at all times we can get help. Cons I think the only one against it is that the paid version is a bit expensive. Even so, Pipedrive has the option of a free 30-day trial and also offers 3 plans. Small businesses can start with the Basic plan and then, when they have more sales and the company grows, hire the Professional plan, as it contains many additional tools. Review Source Maximiliano B. Sales Retail Used the software for: 2+ years ### "Pipedrive, a user experience with a sweet flavor!" February 16, 2023 5.0 The user experience I've had with Pipedrive has been excellent because I can easily and intuitively obtain all the information I need. In my opinion, the way it manages sales processes, no matter how complex they may be, is excellent. In addition, my bosses are very satisfied with the wide range of plans available depending on how the platform is being used. I take my hat off to such a company that is available 24/7 for any inquiry! Pros What I liked the most about Pipedrive is how easy it was for me to adapt to using it, as it has many tutorials and support materials that make it much easier to implement as a work tool. Additionally, I must say that I am amazed by the ability to automate tasks, as it makes my work easier and improves my efficiency for following up and closing sales. Cons I am very satisfied with using Pipedrive, and it seems difficult for me to choose any negative points. I will only name two that, in my opinion, could be an opportunity for improvement: the lack of deeper customization and the absence of advanced marketing functions. Apart from that, the user experience is excellent. Review Source Svitlana U. Founder Consumer Services Used the software for: 1-2 years ### "A solid choice for a small business CRM" September 21, 2021 5.0 I find Pipedrive pleasant to work with, it's simple and efficient. Pros I like that you can call a potential or existing customer directly from the application, that makes keeping track on your sales activities very easy. Cons Certain features are buried deep in the structure, you need to know what you're looking for. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Pipedrive offered a much better pricing structure for us. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was too expensive for our company's situation. Review Source KS Kelsey S. Marketing Coordinator Architecture & Planning Used the software for: 2+ years ### "A great sales tracking tool for small businesses" February 11, 2022 5.0 Pros I enjoy the ease of setting up each opportunity and sorting it by sales cycle phase. The system is intelligent when it comes to recalling details from prior opportunities or individuals, and that aspect of the data entry side of things makes it much easier to use than other tools. All in, this is a tool that is simple to use for nearly any technological skill level. Cons I wish the program had more integrations that made it more smooth to connect our various systems, including Teamwork Projects. I also wish the actual interface aesthetic was more customizable and that I could make it branded with our firm's colors, logo, etc. Lastly, you are somewhat limited on custom fields in my opinion, and the cap on the amount of reports you are allowed to generate doesn't make much sense to me. Review Source Response from Pipedrive February 15, 2022 Hey Kelsey, We really appreciate your feedback! Thank you for taking some time to let us know the pros and cons. All your comments have been forwarded to our dedicated teams to be taken into account for our future improvements. Please do not hesitate to contact our Support team if there is anything we can help with. Kind regards, Pipedrive Team Kathlene May D. Virtual Marketing Assistant/Data Entry Professional/Web Researcher at Upwork Marketing and Advertising Used the software for: 2+ years ### "I love Pipedrive. It is excellent for my lead generation projects." April 6, 2022 5.0 Pros I love Pipedrive. It is excellent for my lead generation projects. It allows me to make more sales efficiently whiles using this software. it does my work productively compared with its competitorsI resolve things while using these tools. For my sales, I need to be active, and it benefits from there. I am more productive right now I can perform all other tasks efficiently; I realized that it is worth it Cons I love it so much that I can do multiple tasks at a time, you can access other tools at the same time, I just like to see the improvements like how you can quickly login where ever you are while working Review Source VZ Vanessa Z. Senior Key Account Manager Machinery Used the software for: 6-12 months ### "My Experience with Pipedrive" January 18, 2023 5.0 Overall, I have had a positive experience with Pipedrive. The tool has helped me to streamline my sales process and stay organized, which has resulted in increased productivity and sales. The customer support team is also very responsive and helpful. Pros Pipedrive is a fantastic CRM tool that has greatly improved my team's sales process. The interface is user-friendly and intuitive, making it easy for my team to navigate and manage leads and deals. The visual pipeline feature is particularly useful, as it allows us to easily track the progress of deals and make adjustments as needed. Additionally, the mobile app allows me to stay on top of my sales activities even when I'm on the go. Cons One downside of Pipedrive is that it can be a bit pricey for small businesses. Also, it could have a better integration with other apps, like google calendar, and some other features like generating quotes, invoices and proposals. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) One of the things that sets Pipedrive apart from other CRM tools is its visual pipeline feature. This allows me to easily track the progress of deals and make adjustments as needed, which has been extremely useful for my sales process. Additionally, the mobile app is very well-designed and easy to use, which is a huge plus for busy salespeople like myself. Pipedrive also allows for a better understanding of the sales process thanks to its advanced reporting features, and it also has a good email integration. Review Source HV Hugo V. Marketing Manager E-Learning Used the software for: 2+ years ### "A great lightweight CRM" September 8, 2022 5.0 Our team of 10 sales reps have had 5 excellent years using Pipedrive. Pros The best thing about Pipedrive is that it's extremely fast (compared to other tools, such as Hubspot, for instance). Our Sales reps can work very efficiently, finding whoever they need or handling their activities. Cons The Marketing automation part is not as developed as in Hubspot, for instance, and you may need to work with integrations to do all you need, depending on your business size and needs. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Pipedrive had been used before by one of our teammates. Review Source BL Ben L. Director Information Technology and Services Used the software for: 1-2 years ### "Good Alternative to SalesForce" December 20, 2021 4.0 Pipedrive is an adequate alternative to SalesForce and doesn't have the social media feel to it that just gets distracting. Pros Pipedrive is easy to use on a PC and also through the App on your phone or tablet. It links fairly well with Quoter and Autotask, two essential softwares to our day-to-day sales operations. Moving leads to closing and also lead management is clean with this platform. Cons Pipedrive, while allowing us to link with Quoter, is actually pretty clunky at interpreting the value of deals. Pipedrive captures the monthly recurring amount as the deal value but doesn't factor in the one-time amounts. This really needs to figure out how to capture deal values from Quoter without all the manual entries. I also have had to re-sync my calendar multiple times for some reason; eventually, I gave up on re-syncing since it's not a critical feature. Review Source BC Beatriz C. Assiste Financeira Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent cost-benefit" November 10, 2022 5.0 Pros It has a great layout, is easy to use, I can manage my contacts and add information quickly, can adjust as needed, has integration with several other systems, and can extract data to help me with sales. Cons low limit of contacts in the mailings and customer support is not very good. Review Source Response from Pipedrive March 9, 2023 Hi Beatriz, Thank you so much for taking the time to leave us a review! We will make sure to forward it to our dedicated teams for future improvements. We are sorry to hear you had this experience with our Support Team, this is not what we expect at all when in contact with our Experts. We would like to reassure you that our Support Team is here to help you 24/7 and we will be more than happy to help with any questions you might have. RM Roger M. Developer Internet Used the software for: 6-12 months ### "Captacion de leads con Pipedrive " October 19, 2022 4.0 Es una herramienta practica y facil de usar, que nos permite una secuencia con los clientes bastante buena de manejar Pros Me gusta que es una herramienta facil de usar y que tiene toda la informacion a la mano. Cons Me gustaria que en el seguimiento de leads, tuviera una opcion como “not interested” en lugar de darle “lost” y perderlo del segmento Review Source Response from Pipedrive March 9, 2023 Hi Roger, Thank you for your insights! We will forward the feedback to our dedicated teams for consideration! For the Leads, one option would be using Labels! Check our article here: https://support.pipedrive.com/en/article/lead-labels#updating-and-deleting-lead-labels Do not hesitate to contact our Support Team if you have any questions! Roberta F. Head of Operations Leisure, Travel & Tourism Used the software for: 6-12 months ### "Scripted service. Not customer friendly" March 29, 2024 1.0 After our original Administrator left the company, Pipedrive made it impossible for us to change the Administrator on our account, yet they continued to charge our credit card. Repeat attempts to get their assistance, to get them to stop charging us, were met with scripted responses explaining how they can't help me and the only way to resolve this was by getting our credit card company involved. After 10 months and an escalation to the CEO, CFO and COO, with a final "sorry, we can't help you", we figured out a way to stop them. Pros Absolutely nothing. We weren't able to use it for the past 10 months. Cons The service - from the top down; Pipedrive needs to take a hard look at its service. There is no question that your approach is not a customer centric one. Instead, you implement policies, procedures, and scripted responses that work to ensure your staff and the company as a whole will not succeed in today's environment which requires both critical thinking and a common sense approach. Review Source Response from Pipedrive June 4, 2024 Roberta, We appreciate your feedback. We are sorry to hear you had this experience with our Support Team, this is not what we expect at all when in contact with our Experts. We can verify that you could find a solution with our dedicated department and would like to point out that to cancel a paid account, any admin of the account can do it by going to your Billing tab and selecting “cancel my subscription” at the bottom of the page. This action is only available to users with account settings access and due to security and privacy terms, we this action can only be taken by an admin. We appreciate the feedback and will take into consideration for future improvements. Let us know if there is anything we can help with! https://support.pipedrive.com/en/article/how-can-i-cancel-my-paid-pipedrive-account DP Daniel P. Senior Project Manager Online Media Used the software for: 2+ years ### "Gutes CRM Tool welches schnell aufzusetzen ist" November 16, 2023 5.0 Wirklich gutes Tool für Early Stage Startups aber wenn man zu einem Großunternehmen wird muss man auf HubSpot oder Salesforce wechseln Pros Die Einfachheit des Systems ist wirklich angenehm, kann man an einem Vormittag aufsetzen und die Dashboards sind ebenfalls einfach aufzusetzen Cons Teilweise sind die funktionalitäten eingeschränkt, beispielsweise das Lead Management von Personen ist sehr nervig da man fast nur mit Deals (Opportunities) arbeiten kann. Lead Scoring ist ebenfalls definitiv ausbaufähig, da braucht man einen Profi damit man das aufsetzen kann. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.