# Page 11 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of Pipedrive ## Showing most helpful reviews Showing 251-275 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Roger M. Developer Internet Used the software for: 6-12 months ### "Captacion de leads con Pipedrive " October 19, 2022 4.0 Es una herramienta practica y facil de usar, que nos permite una secuencia con los clientes bastante buena de manejar Pros Me gusta que es una herramienta facil de usar y que tiene toda la informacion a la mano. Cons Me gustaria que en el seguimiento de leads, tuviera una opcion como “not interested” en lugar de darle “lost” y perderlo del segmento Review Source Response from Pipedrive March 9, 2023 Hi Roger, Thank you for your insights! We will forward the feedback to our dedicated teams for consideration! For the Leads, one option would be using Labels! Check our article here: https://support.pipedrive.com/en/article/lead-labels#updating-and-deleting-lead-labels Do not hesitate to contact our Support Team if you have any questions! Roberta F. Head of Operations Leisure, Travel & Tourism Used the software for: 6-12 months ### "Scripted service. Not customer friendly" March 29, 2024 1.0 After our original Administrator left the company, Pipedrive made it impossible for us to change the Administrator on our account, yet they continued to charge our credit card. Repeat attempts to get their assistance, to get them to stop charging us, were met with scripted responses explaining how they can't help me and the only way to resolve this was by getting our credit card company involved. After 10 months and an escalation to the CEO, CFO and COO, with a final "sorry, we can't help you", we figured out a way to stop them. Pros Absolutely nothing. We weren't able to use it for the past 10 months. Cons The service - from the top down; Pipedrive needs to take a hard look at its service. There is no question that your approach is not a customer centric one. Instead, you implement policies, procedures, and scripted responses that work to ensure your staff and the company as a whole will not succeed in today's environment which requires both critical thinking and a common sense approach. Review Source Response from Pipedrive June 4, 2024 Roberta, We appreciate your feedback. We are sorry to hear you had this experience with our Support Team, this is not what we expect at all when in contact with our Experts. We can verify that you could find a solution with our dedicated department and would like to point out that to cancel a paid account, any admin of the account can do it by going to your Billing tab and selecting “cancel my subscription” at the bottom of the page. This action is only available to users with account settings access and due to security and privacy terms, we this action can only be taken by an admin. We appreciate the feedback and will take into consideration for future improvements. Let us know if there is anything we can help with! https://support.pipedrive.com/en/article/how-can-i-cancel-my-paid-pipedrive-account DP Daniel P. Senior Project Manager Online Media Used the software for: 2+ years ### "Gutes CRM Tool welches schnell aufzusetzen ist" November 16, 2023 5.0 Wirklich gutes Tool für Early Stage Startups aber wenn man zu einem Großunternehmen wird muss man auf HubSpot oder Salesforce wechseln Pros Die Einfachheit des Systems ist wirklich angenehm, kann man an einem Vormittag aufsetzen und die Dashboards sind ebenfalls einfach aufzusetzen Cons Teilweise sind die funktionalitäten eingeschränkt, beispielsweise das Lead Management von Personen ist sehr nervig da man fast nur mit Deals (Opportunities) arbeiten kann. Lead Scoring ist ebenfalls definitiv ausbaufähig, da braucht man einen Profi damit man das aufsetzen kann. Review Source GB George B. Digital Marketing and Advertising Used the software for: 6-12 months ### "Great CRM tool for everyone" March 25, 2024 4.0 Pros CRM made easy, from entry level to big companies. Also good for sales tracking and data management. Cons Can be slightly challenging to set up at first, but once implemented it works very well Review Source Response from Pipedrive June 12, 2024 George, thank you for your feedback! BG Benjamin G. CEO Venture Capital & Private Equity Used the software for: 6-12 months ### "I switched from Hubspot to Pipedrive on a friend's recommendation" February 2, 2022 5.0 With Pipedrive I can easily track and manage my leads on a daily basis. Pros Pipedrive is very intuitive to use. Easy to parameter, no headhache. It features an automated import process to switch from one CRM to the other without losing any data. On top of it, it is really cheap compared to Hubspot and tailor-made for entrepreneurs ! Support is available and very friendly. Go for it. Cons I do not really like the mobile version because I do not see the point of using it Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Pipedrive Pipedrive is much cheaper with comparable features and works perfectly for me Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I tested the Enterprise version of Hubspot with a discount for start-up, with 90% discount. Once I was hit by the full price version, I quitted within days. Too expensive for a small business like me. Review Source Response from Pipedrive March 7, 2022 Hi Benjamin, Thank you for the feedback! It is really important for us to know it! We are glad to know you are happy with Pipedrive. That's our goal! With Pipedrive Mobile App you are able to take actions while offline, make calls and log them directly to Pipedrive, attach photos or files, and more. Regardless, if you ever need any help or have any questions, our Support Team is here 24/7 to help you! Have a lovely week! Kind regards, Pipedrive Team VR Verified Reviewer Founder's Associate Apparel & Fashion Used the software for: 6-12 months ### "Pipedrive Review" August 1, 2023 5.0 Pros Leads management is beneficial as well as having different owners within the team to transfer to and from. Cons It would be nice to carry out cold calling through Pipedrive and equally remove customised analytics from behind the paywall. It would also be nice to categorise based on last outreach date therefore follow-up could be improved. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Cost and felt closer to our needs Review Source Response from Pipedrive September 19, 2023 Thank you for your feedback! We will forward it to our dedicated teams. If you need any help, let us know by contacting our Support. LB Laura B. Buisness owner Health, Wellness and Fitness Used the software for: 2+ years ### "Pipe drive for none tech person " January 11, 2023 4.0 Love the software. Pros Once you get the hang of it, it’s amazing, it takes a bit of learning but once set up how you want it’s amazing. Cons As I said learning how to customise and set everything all the automations I wanted took a while. Reason for choosing Pipedrive Recommend by other business is eta in the same field. Review Source ousseynou D. Ceo Internet Used the software for: 1-2 years ### "Easy-to-configure CRM " September 5, 2023 5.0 It's reasonably priced and I use it every day to manage my business. Pros The interface is extremely simple, intuitive and easy to use, which saves a lot of time. Cons I just had a little trouble saving my contacts but if everything is OK Review Source Response from Pipedrive September 20, 2023 Thank you for your feedback! If you need any help, reach out to our Support 24/7! Jay M. CEO Marketing and Advertising Used the software for: 1-2 years ### "The best stand alone pipeline lead management system " September 7, 2022 5.0 When it comes to being able to track leads and do simple follow up automations pipe drive is probably the cleanest interface outside of HubSpot and the most powerful for its money and for any beginner to even advance and everything in between the software gets the job done to track leads Pros so power for the price and very easy to manage the pipeline Cons It's UX could use a bit more improvement and simplification Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Pipedrive We used both for awhile actually Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Lack of clean UI on the pipeline and confusing interface Review Source SM Stuart M. consultant Aviation & Aerospace Used the software for: 6-12 months ### "PIpedrive CRM " June 16, 2023 4.0 Great CRM with lots of features. Pros Its very easy to use and loads quickly, easy to flick between screens, and have multiple windows open. Integrates easily with other software, and has a mobile app. Cons There is no shared inbox for generic emails such as info@ this means you have to use everybody's separate email addresses. A shared inbox would be really useful. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Pipe drive seemed the best value vs functionality Switched from [Spotler CRM](https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/) We wanted a bit more functionality as the business grows. Review Source VR Verified Reviewer Marketing and Advertising Used the software for: ### "Simple, Intuitive, Efficient" May 28, 2015 5.0 Pipedrive is a simple CRM that has everything you need, and nothing that you don't. As an agile business coming-to-market, we have a small team and limited resources, but are experiencing fast growth. We needed a way to track, cultivate, and maintain sales leads, but we didn't have months to dive into a robust software. I did a Pipedrive trial and a Salesforce trail side-by-side and couldn't help but to always turn to Pipedrive. Our main needs were to: - Insert lead contacts - Track process and staging - Forward email or communications to CRM - Create activity alerts and reminders That is it. Everything else, the bells and whistles, charts and graphs, mothership of sales accessories was merely overwhelming. We don't have time to watch endless tutorial videos, and even when we did, other systems still didn't feel intuitive. Pipedrive was a breath of fresh air in my CRM search. The platform is elegant, intuitive, and has the perfect functionality to meet my agile sales needs. Pros Clean and pleasant user experience. I use Trello often, and the functionality of Pipedrive is similar in that I can drag and drop cards into different stages. The visual progression is very helpful, while each contact can house all of the information that I need to keep things moving. I also really like that I can BCC my conversations into my pipelines so that my partner and I can keep everything in one place. I like the add-on apps such as Leadfeeder and Mailchimp. Cons Do you have a Gmail plug in so that I can check a box to send to CRM? I integrated that feature when trying Salesforce, but always wanted to swap out destinations to Pipedrive. If you don't have that, I guess that would be considered a con. Not that BCC'ing is sooo difficult ;) I think a "Graveyard" type pipeline would be helpful. We want to hold onto our inbound lead contacts, but I don't want them cluttering my active Pipelines, nor do I want to assign an activity to them. It would be nice to be able to keep them in the system without archiving them. I've created a makeshift solution by just having a Cold Leads Pipeline, but there aren't really stages and I don't have pending activities for them. Review Source VR Verified Reviewer Inbound Marketing Computer Software Used the software for: 2+ years ### "Um dos melhores CRMs!" February 14, 2023 5.0 Gosto muito do sistema, é prático, fácil, intuitivo e o suporte é excelente! Pros O Software é intuitivo, sendo fácil a ambientação no mesmo! Cons As dificuldades com a gestão de contatos existentes, muita duplicidade pode acontecer. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Pelo preço e tudo que o Pipedrive consegue entregar. Switched from [PipeRun](https://www.capterra.com/p/191615/PipeRun/) O pipedrive é mais completo Review Source VR Verified Reviewer Project Manager Airlines/Aviation Used the software for: 6-12 months ### "Perfect solution for our team" September 23, 2020 5.0 I am recommending Pipedrive to everyone I can. We chose it because I received recommendations from my network. Great value for the money, and you are valued as a customer. Pros It is quite simple to use, compared to other similar solutions. We moved from an expensive CRM with a bunch of powerful features (that we never used) to Pipedrive that we actually use daily. Onboarding was rather simple. Customer support - great! Cons Not ideal for recurring revenue model. Our customers have to renew their contracts yearly, so we have to make new lead for each year, even though it is the same customer. But it could be that it's just us who have not found a better way to do it. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Dynamics was pricey and complicated to use. Review Source dishant S. crowd sourcing Computer Software Used the software for: 1-2 years ### "Loved with amazing CRM system" April 12, 2019 4.0 My overall experience with the Pipedrive is quite amazing. Our organisation is taking help from the Pipedrive stats and suggestions to make better financial decisions. Pros The best feature which I liked about the Pipedrive is that we can efficiently manage our daily tasks. They are represented in the graphical form and is very helpful while planning the day. You can easily set your priorities using the pipelines and track how far a particular deal has proceeded. Another important feature which I would like to mention is that if you have used a CRM before, you probably have a list of your important contacts. Pipedrive can import the contacts of the previous CRM. Hence, saving a lot of precious time. The user interface of the Pipedrive is just amazing. I love the small customisations they had provided in the app. They also have an Android and an IOS app. They provide graphical statistics to track the progress of your team. You can quickly decide what works and what not. Pipedrive improves management decisions to a great extent. They had an incredible customer support supporting many different languages. There turnaround time is very fast. Cons Although, I liked this system to a great extent and it is hard to find the cons. But, still, I would like to figure out some. On occasion, when I was updating my daily scheduling tasks in their Android app, it suddenly crashed. I want the team to fix some bugs related to the compatibility issue. The second thing which I would like to mention here is that I would love to see if they add a better filtering system to figure out better that what are potential clients based on the data. Review Source AM Andres M. Research Civil Engineering Used the software for: Less than 6 months ### "Pipedrive review " April 16, 2024 4.0 Overall I will give Pipedrive 4 out of 5 stars Pros Great for sales tracking, and generate leads, easy to use, and have a high-storage database Cons Sometimes their customer support team is slow in their response Review Source Response from Pipedrive June 12, 2024 Andres, thank you for your review! Mónica D. CEO Marketing and Advertising Used the software for: Less than 6 months ### "La herramienta de gestión de ventas útil para llevar tu empresa al siguiente nivel" March 10, 2023 5.0 Pros Lo primero que debo decir es que Pipedrive es muy fácil de usar y muy intuitivo. Desde el primer momento en que lo instalé, pude ver cómo mis ventas comenzaron a mejorar gracias a la organización que me permitió tener en mi trabajo diario. La herramienta me permite crear diferentes etapas en mi embudo de ventas, lo que me permite saber en qué parte del proceso se encuentra cada cliente y qué debo hacer para llevarlo al siguiente nivel.Otra de las cosas que me encanta de Pipedrive es su integración con otras herramientas. Por ejemplo, puedo integrar mi correo electrónico y hacer seguimiento a los correos electrónicos enviados, lo que me permite tener un mejor control de mis comunicaciones con los clientes. También puedo integrar mi calendario y ver los próximos eventos y tareas pendientes directamente en la plataforma. Cons Pipedrive puede resultar un poco costoso para empresas pequeñas o emprendedores que estén comenzando. Si bien es cierto que ofrece una versión gratuita, las funcionalidades son muy limitadas y para acceder a las funciones más avanzadas tendrás que pagar una suscripción mensual.Y aunque ofrece una buena cantidad de opciones para personalizar el embudo de ventas, hay algunas limitaciones en cuanto a la capacidad de personalización. Por ejemplo, me gustaría poder crear campos personalizados que me permitan recopilar información específica de mis clientes, pero esto no es posible en la versión actual. Review Source VR Verified Reviewer CEO Internet Used the software for: 2+ years ### "Good bargain" February 9, 2021 5.0 Good value for the money even though its been getting more expensive. Pros Pipeline management and simplicity are the best features. Other than that ive liked the most just the activity view. Cons Statistics are quite difficult to use even though theye pretty versatile. We would also like to have more lead qualification features. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Cheaper Review Source VR Verified Reviewer Director Computer Software Used the software for: 2+ years ### "Great company " October 18, 2022 5.0 Great Pros Works well, has 90% of the functions we need and the 10% are being addressed. Cons Slow to implement change on. Sometimes a bit fobbed off with more complex issues but generally very good Reason for choosing Pipedrive Flex Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) More flexible for our business Review Source Response from Pipedrive March 9, 2023 Hi! Thank you for taking the time to leave us this review! If there is anything we can help with, let us know and we will be more than happy to help! Oscar M. Account Executive Information Technology and Services Used the software for: 6-12 months ### "Great benefits for the price!" February 6, 2022 5.0 My experience in general is very positive nothing to complain, definitely will recommend for my friends. Pros Love how easy is to manage the leads and the email tracking functionality is amazing, probably one of the best features are the integrations. Cons Something that bothers me a little is how confusing is to manage the companies and person profile, but is something that can improve in the future Review Source Response from Pipedrive March 7, 2022 Hi Oscar! Thank you for your review! It is more than important to know your feedback and makes us really happy to know you are having such a positive experience with Pipedrive! If you have any questions or need any help, do not hesitate to contact our support team! We are always here to help you and our goal is to provide personalized support but never to lose our human touch with information, images, screen recordings, and all details that make sure you can keep using Pipedrive like a Pro! Have a lovely week! Kind regards, Pipedrive Team VR Verified Reviewer Partner at Bootstrap Brands / Co-Founder of HappyWax.com Used the software for: 1-2 years ### "Everything I needed from a CRM with nothing I didn't" May 6, 2018 5.0 Systematized and automated my sales process/pipeline! Pros Having used Salesforce in many of my prior roles, the thought of implementing it at the start-up I am now running was a headache. We simply don't have the need for robust CRM capabilities yet, so when I found Pipedrive, we decided to give it a shot. We began with 30 wholesale clients and have since grown to over 2000. I am now managing both our "boutique/specialty store" channel (1000 stores) as well as my key account pipeline with major retailers, all in one place. It is SO EASY to use. The whole program is just incredibly intuitive and easy to pick up without any demos at all, to be honest. I have since dug into the resources they make available and am now getting even more use out of it. Ease of use and the user interface as a whole are just phenomenal. Finally, affordability - we have started out with the entry level account but can easily grow from here. Cons There have been maybe 2-3 more complex reports / data exports I have wanted to run over the past 2 years but was unable to - just wasn't a capability of Pipedrive. But we always found workarounds, and it seems like a very rare sacrifice for what you get in a streamlined, user-focused CRM experience. Review Source Sarah H. System Administrator Information Technology and Services Used the software for: 2+ years ### "Our organization primarily uses Pipedrive as a CRM" March 7, 2023 4.0 Pipedrive serves as our primary customer relationship management system. We use it as a tool for tracking data including close ratios, performance metrics, and much more; for example, it reminds us to follow up with new clients, keeps track of our activity (phone calls, emails, etc.), and more. Pros Considering Pipedrive's emphasis on multi-staged sales processes, it might not be the greatest choice for fast-closing sales teams. Cons It would be useful if users could use the app to deliver video messages to customers. Sorting fields can make report configuration difficult. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) The team behind Pipedrive's customer service is top-notch, responding quickly to issues and solving them effectively every time. Agents at Pipedrive are always kind and helpful, making the company's services easy to use, and they work diligently to identify and fix any problems that may arise. Review Source Orlando B. business administrator Internet Used the software for: 1-2 years ### "Excellent tool for sales management" October 18, 2019 5.0 We have obtained abundant benefits, sales have increased considerably. The investment we made in the software we have recovered in a very short time. Thanks to Pipedrive it is now possible to design the best sales strategies and we have obtained excellent results, in addition, the software does almost all the work for me. Even now we are more organized thanks to the registration of customer data. Pipedrive's experience so far has been extraordinary. We are very happy with this software. Pros Pipedrive has many positive things, it is a very complete and essential software for companies that are dedicated to trade. I like that I can use the software on any of my electronic devices, I can use it while in my office, on the street or in my home. I like the fact that I can keep a complete record of our clients' data, that makes the job much easier. The sales funnel visibility is good, which has certainly helped us design excellent sales strategies. Also, its interface is very intuitive, everything can be done simply and without complications. Cons Pipedrive is excellent, I just think that it has to improve in some details, the technical service is not very good, it takes time to answer the problems that can sometimes arise. Also, Pipedrive is not able to send an email to multiple recipients and therefore I have to do it one by one. Review Source VR Verified Reviewer Analista Telecommunications Used the software for: 6-12 months ### "Excelente CRM muito fácil para utilizar super recomendo " July 26, 2023 5.0 Excelente super recomendo para empresas que buscam melhorar o desempenho da equipe de vendas e pós venda Pros Os recurso que o CRM oferece como gestão de leads e negócios são extremamente funcional pois conseguimos aplicar com toda a equipe de pós venda Cons Infelizmente tivemos dificuldades na abertura de chamado Review Source Justin M. Chief Marketing Officer Information Technology and Services Used the software for: 2+ years ### "Forget about Salesforce. Pipedrive is the jam." December 5, 2019 5.0 We use PipeDrive to manage our sales pipeline in an easy way. It has a nice, simple UI and a great iOS app. Pros Pipedrive is a super easy-to-use, customizable CRM alternative for those of us in tech, creative industries, or just anyone that hates clunky, ugly, overly complex platforms like Salesforce. Sets up in seconds, there's a great iOS app, and it's actually a pleasure to use. Quick and easy. Cons I don't have any complaints about PipeDrive. Perhaps if you are a power user of a CRM like Salesforce, you may that there are certain APIs or integrations that don't exist between this platform and others. For me PipeDrive offers more than enough features and functionality, it's easy to use and just what is needed. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) I loathe software that is overly complex to use, overly expensive, or that has a poor UI. Salesforce is all those things, and PipeDrive is the antithesis. Review Source JA Jimena A. Commercial executive Real Estate Used the software for: 1-2 years ### "Great CRM platform por sales" December 23, 2022 5.0 Detect failures in the sales process and a better outlook of the sales team productivity Pros I like the part that gives you a wide outlook of your sales process and have integration with the emails client Cons The reports analytics can be a little confusing ant first and that a mail cant be sent to multiple contacts Review Source Talk to a Capterra advisor for free and get results within 15 minutes.