# Page 11 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Pipedrive the right CRM solution for you? Explore 3050 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3050) [View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of Pipedrive ## Showing most helpful reviews Showing 251-275 of 3050 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LB Laura B. Buisness owner Health, Wellness and Fitness Used the software for: 2+ years ### "Pipe drive for none tech person " January 11, 2023 4.0 Love the software. Pros Once you get the hang of it, it’s amazing, it takes a bit of learning but once set up how you want it’s amazing. Cons As I said learning how to customise and set everything all the automations I wanted took a while. Reason for choosing Pipedrive Recommend by other business is eta in the same field. Review Source ousseynou D. Ceo Internet Used the software for: 1-2 years ### "Easy-to-configure CRM " September 5, 2023 5.0 It's reasonably priced and I use it every day to manage my business. Pros The interface is extremely simple, intuitive and easy to use, which saves a lot of time. Cons I just had a little trouble saving my contacts but if everything is OK Review Source Response from Pipedrive September 20, 2023 Thank you for your feedback! If you need any help, reach out to our Support 24/7! Jay M. CEO Marketing and Advertising Used the software for: 1-2 years ### "The best stand alone pipeline lead management system " September 7, 2022 5.0 When it comes to being able to track leads and do simple follow up automations pipe drive is probably the cleanest interface outside of HubSpot and the most powerful for its money and for any beginner to even advance and everything in between the software gets the job done to track leads Pros so power for the price and very easy to manage the pipeline Cons It's UX could use a bit more improvement and simplification Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Pipedrive We used both for awhile actually Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Lack of clean UI on the pipeline and confusing interface Review Source Gamze T. Data Scientist Financial Services Used the software for: 1-2 years ### "Leaving No Hussle for Data Department" May 21, 2024 5.0 Overall, data flow is so smooth that we are not bothered by additional work. Pros I like ease of implementation and integration into our systems. Cons The pricing went on the roof recently, although it's paid by the company. Review Source Response from Pipedrive June 12, 2024 Gamze, thank you for your feedback. Let us know if you need any help! SM Stuart M. consultant Aviation & Aerospace Used the software for: 6-12 months ### "PIpedrive CRM " June 16, 2023 4.0 Great CRM with lots of features. Pros Its very easy to use and loads quickly, easy to flick between screens, and have multiple windows open. Integrates easily with other software, and has a mobile app. Cons There is no shared inbox for generic emails such as info@ this means you have to use everybody's separate email addresses. A shared inbox would be really useful. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Pipe drive seemed the best value vs functionality Switched from [Spotler CRM](https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/) We wanted a bit more functionality as the business grows. Review Source VR Verified Reviewer Marketing and Advertising Used the software for: ### "Simple, Intuitive, Efficient" May 28, 2015 5.0 Pipedrive is a simple CRM that has everything you need, and nothing that you don't. As an agile business coming-to-market, we have a small team and limited resources, but are experiencing fast growth. We needed a way to track, cultivate, and maintain sales leads, but we didn't have months to dive into a robust software. I did a Pipedrive trial and a Salesforce trail side-by-side and couldn't help but to always turn to Pipedrive. Our main needs were to: - Insert lead contacts - Track process and staging - Forward email or communications to CRM - Create activity alerts and reminders That is it. Everything else, the bells and whistles, charts and graphs, mothership of sales accessories was merely overwhelming. We don't have time to watch endless tutorial videos, and even when we did, other systems still didn't feel intuitive. Pipedrive was a breath of fresh air in my CRM search. The platform is elegant, intuitive, and has the perfect functionality to meet my agile sales needs. Pros Clean and pleasant user experience. I use Trello often, and the functionality of Pipedrive is similar in that I can drag and drop cards into different stages. The visual progression is very helpful, while each contact can house all of the information that I need to keep things moving. I also really like that I can BCC my conversations into my pipelines so that my partner and I can keep everything in one place. I like the add-on apps such as Leadfeeder and Mailchimp. Cons Do you have a Gmail plug in so that I can check a box to send to CRM? I integrated that feature when trying Salesforce, but always wanted to swap out destinations to Pipedrive. If you don't have that, I guess that would be considered a con. Not that BCC'ing is sooo difficult ;) I think a "Graveyard" type pipeline would be helpful. We want to hold onto our inbound lead contacts, but I don't want them cluttering my active Pipelines, nor do I want to assign an activity to them. It would be nice to be able to keep them in the system without archiving them. I've created a makeshift solution by just having a Cold Leads Pipeline, but there aren't really stages and I don't have pending activities for them. Review Source VR Verified Reviewer Inbound Marketing Computer Software Used the software for: 2+ years ### "Um dos melhores CRMs!" February 14, 2023 5.0 Gosto muito do sistema, é prático, fácil, intuitivo e o suporte é excelente! Pros O Software é intuitivo, sendo fácil a ambientação no mesmo! Cons As dificuldades com a gestão de contatos existentes, muita duplicidade pode acontecer. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Pelo preço e tudo que o Pipedrive consegue entregar. Switched from [PipeRun](https://www.capterra.com/p/191615/PipeRun/) O pipedrive é mais completo Review Source VR Verified Reviewer Project Manager Airlines/Aviation Used the software for: 6-12 months ### "Perfect solution for our team" September 23, 2020 5.0 I am recommending Pipedrive to everyone I can. We chose it because I received recommendations from my network. Great value for the money, and you are valued as a customer. Pros It is quite simple to use, compared to other similar solutions. We moved from an expensive CRM with a bunch of powerful features (that we never used) to Pipedrive that we actually use daily. Onboarding was rather simple. Customer support - great! Cons Not ideal for recurring revenue model. Our customers have to renew their contracts yearly, so we have to make new lead for each year, even though it is the same customer. But it could be that it's just us who have not found a better way to do it. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Dynamics was pricey and complicated to use. Review Source dishant S. crowd sourcing Computer Software Used the software for: 1-2 years ### "Loved with amazing CRM system" April 12, 2019 4.0 My overall experience with the Pipedrive is quite amazing. Our organisation is taking help from the Pipedrive stats and suggestions to make better financial decisions. Pros The best feature which I liked about the Pipedrive is that we can efficiently manage our daily tasks. They are represented in the graphical form and is very helpful while planning the day. You can easily set your priorities using the pipelines and track how far a particular deal has proceeded. Another important feature which I would like to mention is that if you have used a CRM before, you probably have a list of your important contacts. Pipedrive can import the contacts of the previous CRM. Hence, saving a lot of precious time. The user interface of the Pipedrive is just amazing. I love the small customisations they had provided in the app. They also have an Android and an IOS app. They provide graphical statistics to track the progress of your team. You can quickly decide what works and what not. Pipedrive improves management decisions to a great extent. They had an incredible customer support supporting many different languages. There turnaround time is very fast. Cons Although, I liked this system to a great extent and it is hard to find the cons. But, still, I would like to figure out some. On occasion, when I was updating my daily scheduling tasks in their Android app, it suddenly crashed. I want the team to fix some bugs related to the compatibility issue. The second thing which I would like to mention here is that I would love to see if they add a better filtering system to figure out better that what are potential clients based on the data. Review Source Mónica D. CEO Marketing and Advertising Used the software for: Less than 6 months ### "La herramienta de gestión de ventas útil para llevar tu empresa al siguiente nivel" March 10, 2023 5.0 Pros Lo primero que debo decir es que Pipedrive es muy fácil de usar y muy intuitivo. Desde el primer momento en que lo instalé, pude ver cómo mis ventas comenzaron a mejorar gracias a la organización que me permitió tener en mi trabajo diario. La herramienta me permite crear diferentes etapas en mi embudo de ventas, lo que me permite saber en qué parte del proceso se encuentra cada cliente y qué debo hacer para llevarlo al siguiente nivel.Otra de las cosas que me encanta de Pipedrive es su integración con otras herramientas. Por ejemplo, puedo integrar mi correo electrónico y hacer seguimiento a los correos electrónicos enviados, lo que me permite tener un mejor control de mis comunicaciones con los clientes. También puedo integrar mi calendario y ver los próximos eventos y tareas pendientes directamente en la plataforma. Cons Pipedrive puede resultar un poco costoso para empresas pequeñas o emprendedores que estén comenzando. Si bien es cierto que ofrece una versión gratuita, las funcionalidades son muy limitadas y para acceder a las funciones más avanzadas tendrás que pagar una suscripción mensual.Y aunque ofrece una buena cantidad de opciones para personalizar el embudo de ventas, hay algunas limitaciones en cuanto a la capacidad de personalización. Por ejemplo, me gustaría poder crear campos personalizados que me permitan recopilar información específica de mis clientes, pero esto no es posible en la versión actual. Review Source VR Verified Reviewer CEO Internet Used the software for: 2+ years ### "Good bargain" February 9, 2021 5.0 Good value for the money even though its been getting more expensive. Pros Pipeline management and simplicity are the best features. Other than that ive liked the most just the activity view. Cons Statistics are quite difficult to use even though theye pretty versatile. We would also like to have more lead qualification features. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Cheaper Review Source VR Verified Reviewer Director Computer Software Used the software for: 2+ years ### "Great company " October 18, 2022 5.0 Great Pros Works well, has 90% of the functions we need and the 10% are being addressed. Cons Slow to implement change on. Sometimes a bit fobbed off with more complex issues but generally very good Reason for choosing Pipedrive Flex Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) More flexible for our business Review Source Response from Pipedrive March 9, 2023 Hi! Thank you for taking the time to leave us this review! If there is anything we can help with, let us know and we will be more than happy to help! Oscar M. Account Executive Information Technology and Services Used the software for: 6-12 months ### "Great benefits for the price!" February 6, 2022 5.0 My experience in general is very positive nothing to complain, definitely will recommend for my friends. Pros Love how easy is to manage the leads and the email tracking functionality is amazing, probably one of the best features are the integrations. Cons Something that bothers me a little is how confusing is to manage the companies and person profile, but is something that can improve in the future Review Source Response from Pipedrive March 7, 2022 Hi Oscar! Thank you for your review! It is more than important to know your feedback and makes us really happy to know you are having such a positive experience with Pipedrive! If you have any questions or need any help, do not hesitate to contact our support team! We are always here to help you and our goal is to provide personalized support but never to lose our human touch with information, images, screen recordings, and all details that make sure you can keep using Pipedrive like a Pro! Have a lovely week! Kind regards, Pipedrive Team VR Verified Reviewer Partner at Bootstrap Brands / Co-Founder of HappyWax.com Used the software for: 1-2 years ### "Everything I needed from a CRM with nothing I didn't" May 6, 2018 5.0 Systematized and automated my sales process/pipeline! Pros Having used Salesforce in many of my prior roles, the thought of implementing it at the start-up I am now running was a headache. We simply don't have the need for robust CRM capabilities yet, so when I found Pipedrive, we decided to give it a shot. We began with 30 wholesale clients and have since grown to over 2000. I am now managing both our "boutique/specialty store" channel (1000 stores) as well as my key account pipeline with major retailers, all in one place. It is SO EASY to use. The whole program is just incredibly intuitive and easy to pick up without any demos at all, to be honest. I have since dug into the resources they make available and am now getting even more use out of it. Ease of use and the user interface as a whole are just phenomenal. Finally, affordability - we have started out with the entry level account but can easily grow from here. Cons There have been maybe 2-3 more complex reports / data exports I have wanted to run over the past 2 years but was unable to - just wasn't a capability of Pipedrive. But we always found workarounds, and it seems like a very rare sacrifice for what you get in a streamlined, user-focused CRM experience. Review Source Sarah H. System Administrator Information Technology and Services Used the software for: 2+ years ### "Our organization primarily uses Pipedrive as a CRM" March 7, 2023 4.0 Pipedrive serves as our primary customer relationship management system. We use it as a tool for tracking data including close ratios, performance metrics, and much more; for example, it reminds us to follow up with new clients, keeps track of our activity (phone calls, emails, etc.), and more. Pros Considering Pipedrive's emphasis on multi-staged sales processes, it might not be the greatest choice for fast-closing sales teams. Cons It would be useful if users could use the app to deliver video messages to customers. Sorting fields can make report configuration difficult. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) The team behind Pipedrive's customer service is top-notch, responding quickly to issues and solving them effectively every time. Agents at Pipedrive are always kind and helpful, making the company's services easy to use, and they work diligently to identify and fix any problems that may arise. Review Source Orlando B. business administrator Internet Used the software for: 1-2 years ### "Excellent tool for sales management" October 18, 2019 5.0 We have obtained abundant benefits, sales have increased considerably. The investment we made in the software we have recovered in a very short time. Thanks to Pipedrive it is now possible to design the best sales strategies and we have obtained excellent results, in addition, the software does almost all the work for me. Even now we are more organized thanks to the registration of customer data. Pipedrive's experience so far has been extraordinary. We are very happy with this software. Pros Pipedrive has many positive things, it is a very complete and essential software for companies that are dedicated to trade. I like that I can use the software on any of my electronic devices, I can use it while in my office, on the street or in my home. I like the fact that I can keep a complete record of our clients' data, that makes the job much easier. The sales funnel visibility is good, which has certainly helped us design excellent sales strategies. Also, its interface is very intuitive, everything can be done simply and without complications. Cons Pipedrive is excellent, I just think that it has to improve in some details, the technical service is not very good, it takes time to answer the problems that can sometimes arise. Also, Pipedrive is not able to send an email to multiple recipients and therefore I have to do it one by one. Review Source VR Verified Reviewer Analista Telecommunications Used the software for: 6-12 months ### "Excelente CRM muito fácil para utilizar super recomendo " July 26, 2023 5.0 Excelente super recomendo para empresas que buscam melhorar o desempenho da equipe de vendas e pós venda Pros Os recurso que o CRM oferece como gestão de leads e negócios são extremamente funcional pois conseguimos aplicar com toda a equipe de pós venda Cons Infelizmente tivemos dificuldades na abertura de chamado Review Source Justin M. Chief Marketing Officer Information Technology and Services Used the software for: 2+ years ### "Forget about Salesforce. Pipedrive is the jam." December 5, 2019 5.0 We use PipeDrive to manage our sales pipeline in an easy way. It has a nice, simple UI and a great iOS app. Pros Pipedrive is a super easy-to-use, customizable CRM alternative for those of us in tech, creative industries, or just anyone that hates clunky, ugly, overly complex platforms like Salesforce. Sets up in seconds, there's a great iOS app, and it's actually a pleasure to use. Quick and easy. Cons I don't have any complaints about PipeDrive. Perhaps if you are a power user of a CRM like Salesforce, you may that there are certain APIs or integrations that don't exist between this platform and others. For me PipeDrive offers more than enough features and functionality, it's easy to use and just what is needed. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) I loathe software that is overly complex to use, overly expensive, or that has a poor UI. Salesforce is all those things, and PipeDrive is the antithesis. Review Source JA Jimena A. Commercial executive Real Estate Used the software for: 1-2 years ### "Great CRM platform por sales" December 23, 2022 5.0 Detect failures in the sales process and a better outlook of the sales team productivity Pros I like the part that gives you a wide outlook of your sales process and have integration with the emails client Cons The reports analytics can be a little confusing ant first and that a mail cant be sent to multiple contacts Review Source MH Mark H. Owner Accounting Used the software for: I used a free trial ### "Waste of time on a trial" January 2, 2024 3.0 Very negative. Was misled by their support claims and was never able to actually talk to a person after repeated attempts. Will be looking for another software. Pros Couldn't find a single pro to this software after using it for a couple hours. Cons Signed up for a trial as I was interested in switching away from Hubspot. However when I signed up for a trial I was hoping to speak with someone over live chat to answer a few questions. They promote the live chat throughout their site, however their live chat is completely fake. It's just a looping answer tree with an AI bot that does not allow you to speak to a real person. Spent 20 minutes trying different answers to see if I could actually speak with someone to answer my questions and had no luck. Through this annoying AI bot I also tried to schedule a demo and was told I did not qualify for a demo. Lol, someone on a free trial who is interested in switching from a competitor doesn't qualify for a demo call? What a joke. I have no interest in using a software that provides zero real time human support and lies that they do when it's just some annoying chat bot that can't answer a question. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Response from Pipedrive April 17, 2024 Mark, thank you for your feedback. We are sorry to hear you had this experience with our Support Team, this is not what we expect at all when in contact with our Experts. We will forward this case internally for verification. Although we could not identify your contact with our team so we could investigate further, we would like to reassure you that our Support Team is here to help you 24/7 and we will be more than happy to help with any questions you might have. AM Amanda M. VP Of Operations Professional Training & Coaching Used the software for: 2+ years ### "I LOVE Mailigen" September 23, 2020 5.0 I use Mailigen almost everyday to send email broadcast/campaigns and to run reports on the effectiveness of the campaigns. I love how the reporting breaks everything down for you and is very easy to read and understand. Pros We have use Mailigen for over 7 years and I absolutely love it! You are able to set up your company profile which then autopopulates as needed. You are able to have multiple senders set up to send emails from different people in your company. The tech and customer support teams are awesome. They respond quickly and are always very helpful. Cons Mailigen can be a little clunky in that when you are scrolling through the senders, it doesn't allow for alphabetical order. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[iContact](https://www.capterra.com/p/221118/iContact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Pipedrive Mailigen's support team was quick to respond to our inquiries and was very helpful in the setup of our account. Switched from [SendBlaster](https://www.capterra.com/p/132195/SendBlaster/) We needed something more robust and easy to use. Review Source Jared L. Business Development Renewables & Environment Used the software for: Less than 6 months ### "Pipedrive is a suitable CRM/Project Management software for newer companies " September 25, 2022 3.0 Was good for what it was, a simple CRM platform, but it's limitations ultimately had us look elsewhere Pros Was easy to learn and navigate for newer members of our team unfamiliar with CRM/Project Management software Cons Didn't integrate fully with other software platforms we used within the company Review Source Nissanka S. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "All the basic features with an intuitive UI" June 16, 2019 5.0 this is ideally suitable for small/medium scale businesses with a limited number of users. Its on-boarding is fast and has good support when needed. More emphasis is placed in sales pipeline management. Cost comparison is also fairly reasonable. Pros Pros- Many users of Pipedrive would not disagree with me when I say that the most significant feature of Pipedrive is its wonderful UI. It is this feature that differentiates Pipedrive with other competitors. The advantage of the intuitive UI is the ease of use even for a novice. The basic plan of pipedrive offers limited features, but a small size company can accomplish the basic tasks expected of a CRM. Other plans with extra performance costs 2 -5 fold extra compared to the silver plan. One has the choice to select the payment option either monthly or annually. With much ease ‘deal pipelines’ can be created enabling you to have a complete status view of your deals, real time. Apart from that, they have a super feature of email sync which lets you view your emails within Pipedrive itself without toggling back and forth with your inbox. With more additional features related this activity, the user is aware of actions necessary to apply in order to close deals successfully. The integration with many productivity tools has a positive impact over the effectiveness in increased revenue. The mobile version of Pipedrive too is super functional with many productivity features. There are many support options such as FAQs, in-depth demo videos, 24/7 live support center or search for knowledge base. Cons if a comparison assessment is made with other platforms, well there could be some features missing in Pipedrive. Other than that the existing system works well depending on your purpose. Review Source KC Kristen C. Co-founder Marketing and Advertising Used the software for: Less than 6 months ### "Pipeline is great for managing leads’" August 27, 2022 5.0 Great! Pros I loved how simple it was to set up and start using right away. I’ve tried many CRMS and pipeline management apps and this Pipeline came out as a clear winner! Cons There wasn’t anything that I disliked about Pipeline. Great all around and perfect for what I need Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/) Reason for choosing Pipedrive It was so simple to set up and use. Lots of options without anything about it being overwhelming Review Source TK Troy K. Sales/Field Tech. Oil & Energy Used the software for: Less than 6 months ### "Best CRM we have had" October 20, 2016 4.0 It works! Out operation has had 3 CRMs over the past 6 years and none managed things well for a sales outfit in a construction company. (The damage that causes the agents who sometimes have long timelines in the sales process and referral process is excruciating since no CRM is adapted to offload and download data from another We like the flexibility of applying to our sales process and keeping track of each prospects stages/activities and not have to adapt to precepts that don't apply and only get in the way. It really is your CRM. The feedback from Statistics and Analytics is stimulating and encourages one to apply themselves to the system they designed thus developing better business habits which in turn gives better stats and a better view from which management can coach and serve from. Pros Seems kind of redundant with Review above. Cons It would be nice to be able to review the Activity list page by our Stages. In other words typically cycles are monthly but what is focused on at the beginning of the month is different than what is at the end of the month. For instance at the end of the month you may want to focus just on final stage folks. Another focus somebody might have is they are working a particular area and want to see what else is left on the table while there and arrange schedules accordingly. In other words just being able to organize on the Activities page by city/county can increase efficiency in the field. Your Contacts page has that option but nothing comes up in the columns for anyone. I don't know if this is a challenge with out set up by our admin. but once we have a the client sold they fall off our radar for the Deals page. We have a few milestones that include us agents which includes pumping clients for referrals and visiting with them on a anniversary date. The only way I can keep them on the radar is to use the Activity page and just label them a Deadline so I can review those by that definition. So all I use Deadline for is follow-up with clients that are purchasing or have purchased. Lastly a small but big 'thang', on the client Deals page where we have a pending activity it would be nice to click the pending activity button and the courser lands on a fresh line above the previously typed material so we can just add an update without having to click to front of material, return and arrow up to update. It's a very repetitive procedure every time you go into an activity. 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