# Page 12 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Pipedrive the right CRM solution for you? Explore 3050 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3050) [View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Pipedrive ## Showing most helpful reviews Showing 276-300 of 3050 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FC Francine C. Atendimento Computer Software Used the software for: 1-2 years ### "Melhor software de gestão de trabalho " May 26, 2023 5.0 Ótima experiência, plataforma simplificada e de boa gestão Pros Facilidade e personalização, com certeza são os pontos mais fortes da plataforma. Cons Sinto falta de mais gráficos de análises, nada que faça com que eu deixe de usar a plataforma, mas seria ótimo se tivesse mais opções. Alternatives considered [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Reason for choosing Pipedrive Facilidade de implementação, custo e suporte Review Source RV Radboud V. Marketing manager Computer Software Used the software for: 1-2 years ### "Pipedrive is an awesome product" April 7, 2022 5.0 Pros I don't know a better CRM system than Pipedrive. It's super easy to use, and it's fast and versatile. We use it to streamline sales, marketing and customer success activities. It's an example of how a CRM should be. Cons Sometimes the reporting dashboard is a bit buggy. A refresh fixes it almost every time. Review Source VR Verified Reviewer Student Computer Games Used the software for: 2+ years ### "Simple CRM tool" September 22, 2020 5.0 is good, clean, simple, and very helpful CRM tool. Pros The interface is very easy to use, the automation in Pipedrive is very helpful, and the many integrations are also very helpful. Cons The internal chat feature is less convenient for the sales team, there is no SMS notification for activities. Review Source HG Harshit G. Digital Marketing Manager Computer Software Used the software for: 1-2 years ### "Ultimate CRM for B2B Business" November 22, 2022 5.0 Pros Earlier we were using Freshsales but the pipeline which is built in the Pipedrive gives us the best clarity of the deals moving in the various stages of the pipeline. The insights moreover provide very valuable inputs which can be used as a benchmark for our sales representatives. Cons They addons like lead booster, chatbots and forms as paid addons which should be a part of the main pipedrive paid plan. Switched from [Freshsales](https://www.capterra.com/p/155563/Freshsales/) The visibility which is provided in Pipedrive was never there in Freshsales also the automations, insights were the main reasons. Review Source Response from Pipedrive March 10, 2023 Hi! Thanks for sharing your insights! We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help! VR Verified Reviewer Sales Manager Computer Software Used the software for: 2+ years ### "Pipedrive is nice!" December 11, 2021 5.0 Pros Very simple and easy software. Pipedrive is a upgrade in my day. Cons I don’t like in Pipedrive is a cust. Ir’s very expensive for me. Alternatives considered [PipeRun](https://www.capterra.com/p/191615/PipeRun/) Switched from [PipeRun](https://www.capterra.com/p/191615/PipeRun/) Because is from Brazil Review Source James S. Y. President & Founder Used the software for: 2+ years ### "A CRM you can set up in an afternoon. Easy to use and does just what you need. Not what you don't." June 14, 2018 5.0 It lets me keep an eye on my sales pipeline quickly and easily without requiring me to interrupt my normal workflow to keep everything logged and up to date. I couldn't manage my business without it. Pros Pipedrive is super quick to setup and customize to your particular workflow. It syncs and integrates with Google products like a dream and just plain works. It's the sort of CRM that doesn't get in the way, lets you work where you want to work (I prefer my inbox rather than within the CRM), but still lets you get at all the data and stats you need super quick and easily. It's just great. Cons I've never been able to get full inbox syncing to work properly. Instead I just use the BCC function which serves the purpose, and allows me to be selective about which communications get synced vs. which aren't needed. Sometimes though an email won't automatically link to a deal, even though the address being corresponded with is associated with the deal in Pipedrive. This is a bit annoying, but happens infrequently enough that it doesn't bother me. Review Source VR Verified Reviewer Analista de Ldr Financial Services Used the software for: Less than 6 months ### "O Pipedrive faz total sentido no seu time " June 4, 2023 4.0 Pros Gosto da facilidade de ajuste dele, da forma como podemos mudar e personalizar de acordo com a necessidade do time Cons Não gosto da dificuldade para entender a funcionabilidade do site, acredito que de algumas formas eles dificultam Review Source LD Leonardo D. Comercial Computer Software Used the software for: 2+ years ### "CRM completo para crescimento comercial" November 7, 2022 5.0 Acho um dos melhores do mercado, principalmente pelas funcionalidades que ele trás de uma forma muito simples. Pros A simplicidade e o poder do próprio cliente configurar suas necessidades. Cons Talvez mais recursos com mensagens em redes sociais. Review Source Response from Pipedrive March 9, 2023 Hi Leonardo, Thank you for your feedback! Check out our Marketplace for social media integrations: https://www.pipedrive.com/en/marketplace If you need any help, please reach out to our Support Team. They will be happy to help! Elisa Q. Web designer marketing Marketing and Advertising Used the software for: 1-2 years ### "Pipedrive intuitivo ed efficace" April 7, 2024 5.0 Dopo la ricerca di un CRM abbiamo trovato pipedrive, ottimo per gestire le informazioni dei lead e creare un pipeline di vendita, in modo da vedere i progressi e tenere monitorato. Siamo rimasti molto soddisfatti, per di più l'interfaccia è molto carina ed intuitiva. Pros Come ho detto dal titolo Pipedrive è intuitivo, interfaccia gradevole che rende appunto semplice l'utilizzo, ottima configurazione. Assistenza disponibile e chatbot utili. Cons Come tutti i CRM serve un pò di tempo per utilizzarli al meglio. Review Source Response from Pipedrive June 12, 2024 Elisa, thank you for your feedback! Brendon M. Account Executive II Computer Software Used the software for: 1-2 years ### "Great for startup companies!" May 28, 2022 5.0 Pros I like the fact that you can move deals using automation, with the use of different types of integration like email, zapier. Cons Nothing that I do not like with this software. Review Source VR Verified Reviewer Lead Data Scientist Retail Used the software for: 6-12 months ### "Great for Lead Management" May 25, 2024 5.0 Although it's a new player in the area, it delivers good results. Pros The quality of the leads we are getting from this tool is second to none. Cons I do preferred the old version of the app because it was considerably cheaper. Review Source Response from Pipedrive June 12, 2024 Thank you for your feedback! Jeff G. President Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Don't Expect Any Service or Support From Pipedrive" August 27, 2021 1.0 We've been on Pipedrive for a month now and it's evident we made a huge mistake by selecting this CRM. I'll start by saying that we're not rookies when it comes to CRM systems. We were an ACT user from 1999-2015, then switched to Infusionsoft which was a great solution until they lost their footing. Earlier this year we started investigating new solutions and liked the featured of Pipedrive compared to their competitive set. While we still like the features, their onboarding and client support is absolutely HORRENDOUS. If you need any degree of assistance in onboarding your team, this is NOT the solution for you. Case in point: we were assigned a Customer Success Manager upon onboarding. His experience is all of 4 months with the company and barely knows his way around the system, much less being able to train a sales team that needs this to help them do their jobs. We've had two "training sessions" with that we abysmal. He can't answer basic questions about how companies and sales people should use the software and at one point I literally had to take over the screen share. We went to our sales rep, \[SENSITIVE CONTENT\] asking for a new trainer and he ghosted us - not once, but twice. They do have online support, but it's less than helpful. Simple things like how to connect Gmail they have to elevate to "engineers" and still aren't fixed. We've had multiple issues with data imports and their merge features. All of which require intervention and should be simple fixes. What's sad Pros Deal pipeline is a nice feature that allows you to move deals through. Cons After the sale, there is no service. You're on your own to onboard your team on the product, customer service is non-existent. Review Source ZB Zeynel B. Social Media Manager Media Production Used the software for: 6-12 months ### "A Powerful Tool for Organizing and Prioritizing Sales" December 31, 2022 2.0 All in all, I have found Pipedrive to be an incredibly useful tool for managing and tracking my sales pipeline. The features are comprehensive and the customization options allow you to tailor the platform to your own needs. The cost can be a bit prohibitive, but if you are looking for a powerful sales tool, Pipedrive is definitely worth considering. Pros Pipedrive has been an incredibly helpful tool for helping me to organize and prioritize my sales. It has a really intuitive design that makes it easy to use and the customizable options allow you to tailor the platform to your own specific needs. The analytics and reporting features are also very comprehensive and provide valuable insights into our sales pipeline. Cons One downside to using Pipedrive is that the cost can be quite steep, especially if you want to unlock all the features. Additionally, there are some issues with the user interface that can be confusing at times. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) One of the major advantages that Pipedrive has over its competitors is its powerful analytics and reporting features. It can provide valuable insights into your sales pipeline that can help you to make better decisions about how to manage your sales. Additionally, the customizable options make it easy to tailor the platform to suit your specific needs. Overall, Pipedrive is a great tool for anyone looking to organize and prioritize their sales. Review Source SA Stanislas A. Founder Real Estate Used the software for: 2+ years ### "Easy to use" October 15, 2020 5.0 Very good CRM. Good way to automatise your differents tasks. Pros I liket the way you can customize the CRM according to your need. For example I set up a very good sales tracking and I had set up an interaction with Slack. Cons The mobile app could be easier to use. Indeed, the mail management is not very good on mobile. The differents steps are not very clear to understand on mobile. Reason for choosing Pipedrive Because it's easiest to use ! Review Source Georg K. Managing Director Computer Software Used the software for: 6-12 months ### "Never loose track in your pipelines" October 20, 2016 5.0 We're using Pipedrive to manage all our customer activities (phone-calls, mails, schedules, contact-information, etc.) so that not only sales but all others never loos track of a customer journey. Despite the fact that this tool is almost intuitive you also can easily manage complex customer organizations. It simply reflects nearly all circumstances to record and plan topics when working with customers. An ideal tool for the entire pipeline management where simple drag and drop features help to manage stages of a project. Pipedrive eases the salesman work dramatically! Pros I personally found it quite useful when writing mails to use the option adding an automated bcc customer ID. The result is that you mail appears in your pipeline- and customer-history as well. To set up different pipelines make it easy to also manage different events. The scheduler activity gives you on all devices (PC, Smartphone, etc.) an alert to remind to your planned activities. Mobil access to all pipeline features - a very nice App! All contact data, history etc. at hand when preparing a customer visit or call. Cons \- Statistical features seems to need rework. - writing an email to a contact of an account organization you need to consider to attach the customer-ID from the deal-level to the bcc-field in the mail in order to have that mail then in the customer history - lost accounts have been moved to a separate pipeline Review Source Lillian G. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "An excellent alternative as a CRM" January 18, 2022 4.0 Our customer management has been amazing since we championed Pipedrive! It is very rare that another opportunity or task for a client is missed and that simply happens because of user error. Pros It is genuinely user friendly and the tech support is very good when you need help. The main part of Pipedrive is having all of our customer lines in one central position, easily opened to take notes and run errands for ourselves, allowing us to provide great customer tracking that wasn't always wonderful just using one page. Excel Accounting. Cons It's not a major issue, as all products have bugs from time to time, but periodically the issues it triggers disappear and you can't see them inside the fixes, making it hard to track them from within the CRM. Review Source VR Verified Reviewer Global Marketing / Corporate Communication Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Easy to Use and Lots of Features" November 21, 2018 5.0 PipeDrive has been rolled out to our whole sales team and they are pretty good about using it. When we had Oracle, nothing was ever updated because it was so confusing to do...now, we've removed their excuse for not providing up-to-date information. It's also easily to manage a pipeline, and easy to see exactly what your daily tasks should be. It's been a major win for us to have this program. Pros Previous to PipeDrive, we used Oracle for CRM which was a nightmare. It was very confusing and complicated, it was super-expensive and no one could figure out how to do anything. Everything had to be managed through our inside sales department and it was NOT good. Enter PipeDrive...simple to use, intuitive (I easily figured it out without any training at all), and significantly less expensive. We love it. Cons Small things...like only organizations can have addresses...that's inconvenient when you are trying to export information. It's not impossible to overcome but would be better if that was easily manageable. But that's a small thing to have an issue with. Review Source MT Mario T. Business Admin Human Resources Used the software for: 2+ years ### "So far, the best CRM " August 10, 2022 5.0 We have been using pipedrive for about 5 years ad its amazing the way you can make everything from here Pros Pipedrive is one of the best tools ever. You can have a very complete CRM system but also, a contact center, chatbot, email mkt and dashboard with personalized reports Cons There is no cons for our team and company it´s great Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/) Reason for choosing Pipedrive The price and features that pipedrive have Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) M Dynamics was very difficult to use and not so friendly for the team Review Source VR Verified Reviewer Operations Manager Banking Used the software for: 6-12 months ### "An affordable and basic CRM" November 17, 2022 4.0 Pros Pipedrive's price point allows it to serve it's purpose in a very basic way while remaining accessible to most businesses. It's a really great starter CRM for an organization just getting running or for a team looking for the minimum. It's a very clean interface and is super easy to learn. Almost plug and play with very little training! Cons There are few automation features and I wish that it had more. Its functionality beyond basic CRM functionality is very limited. Reporting could use a lot of improvement. Alternatives considered [Total Expert](https://www.capterra.com/p/146103/Total-Expert/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Jungo](https://www.capterra.com/p/182058/Jungo-Mortgage-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Response from Pipedrive March 10, 2023 Hey, Thank you very much for your feedback! We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help! VK Vadym K. Head of Customer Success Marketing and Advertising Used the software for: 6-12 months ### "Good tool but can be better" August 25, 2023 5.0 We are solving the problem of managing the list of our clients and history of cooperation with them. Nevertheless it would be great to see more customisation options in pipe drive, specially if it comes to the deals management section. For instance notes can't be moved od filtered, they are 'static' . Pros Pipedrive's simplicity, customization options, and visual pipeline management are some of the aspects that I personally appreciate, however the 'deal' section should be better designed Cons There should be more options for the customisation of 'deals' as well as 'reports' sections. Mobile app should give opportunity to see files Review Source Response from Pipedrive September 19, 2023 Vadym, thank you for your feedback! CC Christy C. Insurance Agent Financial Services Used the software for: 2+ years ### "Has what you are looking for" May 10, 2023 5.0 IT has been great. I was looking for an easy way to track leads. I do not use all of the features but I know there is more out there if I am interested with Pipedrive Pros I like the price point and the fact that you can make it as simple or complex as you like Cons I do not have any complaints. Very happy with the product. Reason for choosing Pipedrive Price point and the ability to not pay for features I do not need Review Source RC Rick C. Owner Wholesale Used the software for: 6-12 months ### "Pipedrive. Great product. Non existent human support " September 24, 2023 4.0 Love love the product. Had to cancel due to inability to reach a human Pros The ease of use. The pipeline was very intuitive and easy to customize. Cons Support. No way to get a human to help. Reason for choosing Pipedrive Intuitive UI. Easy to work with pipeline Review Source Response from Pipedrive March 7, 2024 Thank you very much for your insights. We will forward to our dedicated teams. AA Andrew A. Business Coach Management Consulting Used the software for: Less than 6 months ### "Pipedrive is an exceptional tool for Sales Managers and Sales Teams" November 27, 2017 5.0 Pros The brilliance of Pipedrive is that by implementing the tool, Sales Managers as well as business owners will find that they simultaneously build best practice Sales Management capability into their businesses. Pipedrive really feels like it has been built by Sales Managers and Sales People, rather than by technical people, as it takes into account the things that frustrate Sales Teams the most. For example, simplicity and ease of use is essential to ensure that Sales People adopt any new Sales Tool. Pipedrive has really embraced simplicity and ease of use. One company I work with has a team of sales people mostly above the age of 50, who have successfully adopted Pipedrive. For Sales Managers, to have a tool to help them accurately predict whether their sales people are going to miss target, BEFORE it happens, is essential. Pipedrive makes it easy to setup standard sales processes. And to monitor leading measures that will predict future problems. This gives Sales Managers time to take corrective action. The tool also comes with the most powerful data import engine that I've ever worked with. So migrating legacy data into the tool is far easier than with any other tool I've worked with. All in all, I give Pipedrive a big thumbs up. Cons This is a minor point because it's easy to work around this problem: Pipedrive's ability to filter deal data an become frustrating as you have to setup pre-defined filters, and you very quickly get bogged down with too many filters. The workaround is to export the data into Excel and manipulate the data from there. Also, the ability to work with a pre-defined set of Products, while available in Pipedrive, is not the tools strong point. I hope to see a more refined implementation of Product capabilities in future releases. Lastly, it's important to note that the pre-defined reporting only starts to make any sense after some history of data is available. Some of the reports make sense after a few weeks of diligent use of the system by the sales team. Other reports will likely only make sense after a few months of system usage. Obviously this problem is relevant to any sales tracking system, not just Pipedrive. Review Source Dovile K. Marketing Computer Software Used the software for: 1-2 years ### "Easy to use CRM with simple setup" June 15, 2020 4.0 Pipedrive helps to keep and manage the majority of sales and marketing activity data related to the customers. It's not an expensive system, but a very handy CRM for smaller and medium businesses. Support is quick and usually comes with good advice. This CRM is more sales-oriented. I wish it would have more features for running and tracking marketing activities. Pros Creating and editing person/organization data is very simple. I like the search function a lot. Looking for and merging duplicating entries is super easy. Custom fields can be added very quickly and as many as you like. You can also create filters based on all your fields. Filtering by multiple criteria is possible. Creating customers/organization views with a wide selection of preferred criteria in the tables works very well. Very good integration with the mailing tools, such as Outfunnel, Mailchimp. All activities can be easily found and viewed. Cons Reflecting marketing activities in the custom fields is a bit tricky. If I want my activity to be added to a custom field, I have to make imports from the external datasheet. It's not always an easy and quick task. I would also like to have possibility to send mailings directly from Pipedrive to multiple contacts, but this feature is available with the advanced plan only. I miss the LinkedIn integration feature since all activities (private messages) sent via Linkedin to our customers can not be reflected in Pipedrive automatically. We have to make note manually. Looking forward for this feature a lot. Review Source TK Tania K. Applications Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Easy to use and reliable" September 9, 2022 5.0 It was user friendly and easy to use. It helps organized so much information and clean up processes Pros It help organize and report data all in one place. From contact info to sales interactions and issues Cons It does not provide a financial tracking Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[Contact Management](https://www.capterra.com/contact-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.