# Page 12 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Pipedrive ## Showing most helpful reviews Showing 276-300 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MH Mark H. Owner Accounting Used the software for: I used a free trial ### "Waste of time on a trial" January 2, 2024 3.0 Very negative. Was misled by their support claims and was never able to actually talk to a person after repeated attempts. Will be looking for another software. Pros Couldn't find a single pro to this software after using it for a couple hours. Cons Signed up for a trial as I was interested in switching away from Hubspot. However when I signed up for a trial I was hoping to speak with someone over live chat to answer a few questions. They promote the live chat throughout their site, however their live chat is completely fake. It's just a looping answer tree with an AI bot that does not allow you to speak to a real person. Spent 20 minutes trying different answers to see if I could actually speak with someone to answer my questions and had no luck. Through this annoying AI bot I also tried to schedule a demo and was told I did not qualify for a demo. Lol, someone on a free trial who is interested in switching from a competitor doesn't qualify for a demo call? What a joke. I have no interest in using a software that provides zero real time human support and lies that they do when it's just some annoying chat bot that can't answer a question. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Response from Pipedrive April 17, 2024 Mark, thank you for your feedback. We are sorry to hear you had this experience with our Support Team, this is not what we expect at all when in contact with our Experts. We will forward this case internally for verification. Although we could not identify your contact with our team so we could investigate further, we would like to reassure you that our Support Team is here to help you 24/7 and we will be more than happy to help with any questions you might have. AM Amanda M. VP Of Operations Professional Training & Coaching Used the software for: 2+ years ### "I LOVE Mailigen" September 23, 2020 5.0 I use Mailigen almost everyday to send email broadcast/campaigns and to run reports on the effectiveness of the campaigns. I love how the reporting breaks everything down for you and is very easy to read and understand. Pros We have use Mailigen for over 7 years and I absolutely love it! You are able to set up your company profile which then autopopulates as needed. You are able to have multiple senders set up to send emails from different people in your company. The tech and customer support teams are awesome. They respond quickly and are always very helpful. Cons Mailigen can be a little clunky in that when you are scrolling through the senders, it doesn't allow for alphabetical order. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[iContact](https://www.capterra.com/p/221118/iContact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Pipedrive Mailigen's support team was quick to respond to our inquiries and was very helpful in the setup of our account. Switched from [SendBlaster](https://www.capterra.com/p/132195/SendBlaster/) We needed something more robust and easy to use. Review Source Jared L. Business Development Renewables & Environment Used the software for: Less than 6 months ### "Pipedrive is a suitable CRM/Project Management software for newer companies " September 25, 2022 3.0 Was good for what it was, a simple CRM platform, but it's limitations ultimately had us look elsewhere Pros Was easy to learn and navigate for newer members of our team unfamiliar with CRM/Project Management software Cons Didn't integrate fully with other software platforms we used within the company Review Source Nissanka S. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "All the basic features with an intuitive UI" June 16, 2019 5.0 this is ideally suitable for small/medium scale businesses with a limited number of users. Its on-boarding is fast and has good support when needed. More emphasis is placed in sales pipeline management. Cost comparison is also fairly reasonable. Pros Pros- Many users of Pipedrive would not disagree with me when I say that the most significant feature of Pipedrive is its wonderful UI. It is this feature that differentiates Pipedrive with other competitors. The advantage of the intuitive UI is the ease of use even for a novice. The basic plan of pipedrive offers limited features, but a small size company can accomplish the basic tasks expected of a CRM. Other plans with extra performance costs 2 -5 fold extra compared to the silver plan. One has the choice to select the payment option either monthly or annually. With much ease ‘deal pipelines’ can be created enabling you to have a complete status view of your deals, real time. Apart from that, they have a super feature of email sync which lets you view your emails within Pipedrive itself without toggling back and forth with your inbox. With more additional features related this activity, the user is aware of actions necessary to apply in order to close deals successfully. The integration with many productivity tools has a positive impact over the effectiveness in increased revenue. The mobile version of Pipedrive too is super functional with many productivity features. There are many support options such as FAQs, in-depth demo videos, 24/7 live support center or search for knowledge base. Cons if a comparison assessment is made with other platforms, well there could be some features missing in Pipedrive. Other than that the existing system works well depending on your purpose. Review Source KC Kristen C. Co-founder Marketing and Advertising Used the software for: Less than 6 months ### "Pipeline is great for managing leads’" August 27, 2022 5.0 Great! Pros I loved how simple it was to set up and start using right away. I’ve tried many CRMS and pipeline management apps and this Pipeline came out as a clear winner! Cons There wasn’t anything that I disliked about Pipeline. Great all around and perfect for what I need Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/) Reason for choosing Pipedrive It was so simple to set up and use. Lots of options without anything about it being overwhelming Review Source TK Troy K. Sales/Field Tech. Oil & Energy Used the software for: Less than 6 months ### "Best CRM we have had" October 20, 2016 4.0 It works! Out operation has had 3 CRMs over the past 6 years and none managed things well for a sales outfit in a construction company. (The damage that causes the agents who sometimes have long timelines in the sales process and referral process is excruciating since no CRM is adapted to offload and download data from another We like the flexibility of applying to our sales process and keeping track of each prospects stages/activities and not have to adapt to precepts that don't apply and only get in the way. It really is your CRM. The feedback from Statistics and Analytics is stimulating and encourages one to apply themselves to the system they designed thus developing better business habits which in turn gives better stats and a better view from which management can coach and serve from. Pros Seems kind of redundant with Review above. Cons It would be nice to be able to review the Activity list page by our Stages. In other words typically cycles are monthly but what is focused on at the beginning of the month is different than what is at the end of the month. For instance at the end of the month you may want to focus just on final stage folks. Another focus somebody might have is they are working a particular area and want to see what else is left on the table while there and arrange schedules accordingly. In other words just being able to organize on the Activities page by city/county can increase efficiency in the field. Your Contacts page has that option but nothing comes up in the columns for anyone. I don't know if this is a challenge with out set up by our admin. but once we have a the client sold they fall off our radar for the Deals page. We have a few milestones that include us agents which includes pumping clients for referrals and visiting with them on a anniversary date. The only way I can keep them on the radar is to use the Activity page and just label them a Deadline so I can review those by that definition. So all I use Deadline for is follow-up with clients that are purchasing or have purchased. Lastly a small but big 'thang', on the client Deals page where we have a pending activity it would be nice to click the pending activity button and the courser lands on a fresh line above the previously typed material so we can just add an update without having to click to front of material, return and arrow up to update. It's a very repetitive procedure every time you go into an activity. Review Source FC Francine C. Atendimento Computer Software Used the software for: 1-2 years ### "Melhor software de gestão de trabalho " May 26, 2023 5.0 Ótima experiência, plataforma simplificada e de boa gestão Pros Facilidade e personalização, com certeza são os pontos mais fortes da plataforma. Cons Sinto falta de mais gráficos de análises, nada que faça com que eu deixe de usar a plataforma, mas seria ótimo se tivesse mais opções. Alternatives considered [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Reason for choosing Pipedrive Facilidade de implementação, custo e suporte Review Source RV Radboud V. Marketing manager Computer Software Used the software for: 1-2 years ### "Pipedrive is an awesome product" April 7, 2022 5.0 Pros I don't know a better CRM system than Pipedrive. It's super easy to use, and it's fast and versatile. We use it to streamline sales, marketing and customer success activities. It's an example of how a CRM should be. Cons Sometimes the reporting dashboard is a bit buggy. A refresh fixes it almost every time. Review Source VR Verified Reviewer Student Computer Games Used the software for: 2+ years ### "Simple CRM tool" September 22, 2020 5.0 is good, clean, simple, and very helpful CRM tool. Pros The interface is very easy to use, the automation in Pipedrive is very helpful, and the many integrations are also very helpful. Cons The internal chat feature is less convenient for the sales team, there is no SMS notification for activities. Review Source HG Harshit G. Digital Marketing Manager Computer Software Used the software for: 1-2 years ### "Ultimate CRM for B2B Business" November 22, 2022 5.0 Pros Earlier we were using Freshsales but the pipeline which is built in the Pipedrive gives us the best clarity of the deals moving in the various stages of the pipeline. The insights moreover provide very valuable inputs which can be used as a benchmark for our sales representatives. Cons They addons like lead booster, chatbots and forms as paid addons which should be a part of the main pipedrive paid plan. Switched from [Freshsales](https://www.capterra.com/p/155563/Freshsales/) The visibility which is provided in Pipedrive was never there in Freshsales also the automations, insights were the main reasons. Review Source Response from Pipedrive March 10, 2023 Hi! Thanks for sharing your insights! We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help! VR Verified Reviewer Sales Manager Computer Software Used the software for: 2+ years ### "Pipedrive is nice!" December 11, 2021 5.0 Pros Very simple and easy software. Pipedrive is a upgrade in my day. Cons I don’t like in Pipedrive is a cust. Ir’s very expensive for me. Alternatives considered [PipeRun](https://www.capterra.com/p/191615/PipeRun/) Switched from [PipeRun](https://www.capterra.com/p/191615/PipeRun/) Because is from Brazil Review Source James S. Y. President & Founder Used the software for: 2+ years ### "A CRM you can set up in an afternoon. Easy to use and does just what you need. Not what you don't." June 14, 2018 5.0 It lets me keep an eye on my sales pipeline quickly and easily without requiring me to interrupt my normal workflow to keep everything logged and up to date. I couldn't manage my business without it. Pros Pipedrive is super quick to setup and customize to your particular workflow. It syncs and integrates with Google products like a dream and just plain works. It's the sort of CRM that doesn't get in the way, lets you work where you want to work (I prefer my inbox rather than within the CRM), but still lets you get at all the data and stats you need super quick and easily. It's just great. Cons I've never been able to get full inbox syncing to work properly. Instead I just use the BCC function which serves the purpose, and allows me to be selective about which communications get synced vs. which aren't needed. Sometimes though an email won't automatically link to a deal, even though the address being corresponded with is associated with the deal in Pipedrive. This is a bit annoying, but happens infrequently enough that it doesn't bother me. Review Source VR Verified Reviewer Analista de Ldr Financial Services Used the software for: Less than 6 months ### "O Pipedrive faz total sentido no seu time " June 4, 2023 4.0 Pros Gosto da facilidade de ajuste dele, da forma como podemos mudar e personalizar de acordo com a necessidade do time Cons Não gosto da dificuldade para entender a funcionabilidade do site, acredito que de algumas formas eles dificultam Review Source LD Leonardo D. Comercial Computer Software Used the software for: 2+ years ### "CRM completo para crescimento comercial" November 7, 2022 5.0 Acho um dos melhores do mercado, principalmente pelas funcionalidades que ele trás de uma forma muito simples. Pros A simplicidade e o poder do próprio cliente configurar suas necessidades. Cons Talvez mais recursos com mensagens em redes sociais. Review Source Response from Pipedrive March 9, 2023 Hi Leonardo, Thank you for your feedback! Check out our Marketplace for social media integrations: https://www.pipedrive.com/en/marketplace If you need any help, please reach out to our Support Team. They will be happy to help! Elisa Q. Web designer marketing Marketing and Advertising Used the software for: 1-2 years ### "Pipedrive intuitivo ed efficace" April 7, 2024 5.0 Dopo la ricerca di un CRM abbiamo trovato pipedrive, ottimo per gestire le informazioni dei lead e creare un pipeline di vendita, in modo da vedere i progressi e tenere monitorato. Siamo rimasti molto soddisfatti, per di più l'interfaccia è molto carina ed intuitiva. Pros Come ho detto dal titolo Pipedrive è intuitivo, interfaccia gradevole che rende appunto semplice l'utilizzo, ottima configurazione. Assistenza disponibile e chatbot utili. Cons Come tutti i CRM serve un pò di tempo per utilizzarli al meglio. Review Source Response from Pipedrive June 12, 2024 Elisa, thank you for your feedback! Brendon M. Account Executive II Computer Software Used the software for: 1-2 years ### "Great for startup companies!" May 28, 2022 5.0 Pros I like the fact that you can move deals using automation, with the use of different types of integration like email, zapier. Cons Nothing that I do not like with this software. Review Source Jeff G. President Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Don't Expect Any Service or Support From Pipedrive" August 27, 2021 1.0 We've been on Pipedrive for a month now and it's evident we made a huge mistake by selecting this CRM. I'll start by saying that we're not rookies when it comes to CRM systems. We were an ACT user from 1999-2015, then switched to Infusionsoft which was a great solution until they lost their footing. Earlier this year we started investigating new solutions and liked the featured of Pipedrive compared to their competitive set. While we still like the features, their onboarding and client support is absolutely HORRENDOUS. If you need any degree of assistance in onboarding your team, this is NOT the solution for you. Case in point: we were assigned a Customer Success Manager upon onboarding. His experience is all of 4 months with the company and barely knows his way around the system, much less being able to train a sales team that needs this to help them do their jobs. We've had two "training sessions" with that we abysmal. He can't answer basic questions about how companies and sales people should use the software and at one point I literally had to take over the screen share. We went to our sales rep, \[SENSITIVE CONTENT\] asking for a new trainer and he ghosted us - not once, but twice. They do have online support, but it's less than helpful. Simple things like how to connect Gmail they have to elevate to "engineers" and still aren't fixed. We've had multiple issues with data imports and their merge features. All of which require intervention and should be simple fixes. What's sad Pros Deal pipeline is a nice feature that allows you to move deals through. Cons After the sale, there is no service. You're on your own to onboard your team on the product, customer service is non-existent. Review Source ZB Zeynel B. Social Media Manager Media Production Used the software for: 6-12 months ### "A Powerful Tool for Organizing and Prioritizing Sales" December 31, 2022 2.0 All in all, I have found Pipedrive to be an incredibly useful tool for managing and tracking my sales pipeline. The features are comprehensive and the customization options allow you to tailor the platform to your own needs. The cost can be a bit prohibitive, but if you are looking for a powerful sales tool, Pipedrive is definitely worth considering. Pros Pipedrive has been an incredibly helpful tool for helping me to organize and prioritize my sales. It has a really intuitive design that makes it easy to use and the customizable options allow you to tailor the platform to your own specific needs. The analytics and reporting features are also very comprehensive and provide valuable insights into our sales pipeline. Cons One downside to using Pipedrive is that the cost can be quite steep, especially if you want to unlock all the features. Additionally, there are some issues with the user interface that can be confusing at times. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) One of the major advantages that Pipedrive has over its competitors is its powerful analytics and reporting features. It can provide valuable insights into your sales pipeline that can help you to make better decisions about how to manage your sales. Additionally, the customizable options make it easy to tailor the platform to suit your specific needs. Overall, Pipedrive is a great tool for anyone looking to organize and prioritize their sales. Review Source SA Stanislas A. Founder Real Estate Used the software for: 2+ years ### "Easy to use" October 15, 2020 5.0 Very good CRM. Good way to automatise your differents tasks. Pros I liket the way you can customize the CRM according to your need. For example I set up a very good sales tracking and I had set up an interaction with Slack. Cons The mobile app could be easier to use. Indeed, the mail management is not very good on mobile. The differents steps are not very clear to understand on mobile. Reason for choosing Pipedrive Because it's easiest to use ! Review Source Georg K. Managing Director Computer Software Used the software for: 6-12 months ### "Never loose track in your pipelines" October 20, 2016 5.0 We're using Pipedrive to manage all our customer activities (phone-calls, mails, schedules, contact-information, etc.) so that not only sales but all others never loos track of a customer journey. Despite the fact that this tool is almost intuitive you also can easily manage complex customer organizations. It simply reflects nearly all circumstances to record and plan topics when working with customers. An ideal tool for the entire pipeline management where simple drag and drop features help to manage stages of a project. Pipedrive eases the salesman work dramatically! Pros I personally found it quite useful when writing mails to use the option adding an automated bcc customer ID. The result is that you mail appears in your pipeline- and customer-history as well. To set up different pipelines make it easy to also manage different events. The scheduler activity gives you on all devices (PC, Smartphone, etc.) an alert to remind to your planned activities. Mobil access to all pipeline features - a very nice App! All contact data, history etc. at hand when preparing a customer visit or call. Cons \- Statistical features seems to need rework. - writing an email to a contact of an account organization you need to consider to attach the customer-ID from the deal-level to the bcc-field in the mail in order to have that mail then in the customer history - lost accounts have been moved to a separate pipeline Review Source Lillian G. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "An excellent alternative as a CRM" January 18, 2022 4.0 Our customer management has been amazing since we championed Pipedrive! It is very rare that another opportunity or task for a client is missed and that simply happens because of user error. Pros It is genuinely user friendly and the tech support is very good when you need help. The main part of Pipedrive is having all of our customer lines in one central position, easily opened to take notes and run errands for ourselves, allowing us to provide great customer tracking that wasn't always wonderful just using one page. Excel Accounting. Cons It's not a major issue, as all products have bugs from time to time, but periodically the issues it triggers disappear and you can't see them inside the fixes, making it hard to track them from within the CRM. Review Source VR Verified Reviewer Global Marketing / Corporate Communication Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Easy to Use and Lots of Features" November 21, 2018 5.0 PipeDrive has been rolled out to our whole sales team and they are pretty good about using it. When we had Oracle, nothing was ever updated because it was so confusing to do...now, we've removed their excuse for not providing up-to-date information. It's also easily to manage a pipeline, and easy to see exactly what your daily tasks should be. It's been a major win for us to have this program. Pros Previous to PipeDrive, we used Oracle for CRM which was a nightmare. It was very confusing and complicated, it was super-expensive and no one could figure out how to do anything. Everything had to be managed through our inside sales department and it was NOT good. Enter PipeDrive...simple to use, intuitive (I easily figured it out without any training at all), and significantly less expensive. We love it. Cons Small things...like only organizations can have addresses...that's inconvenient when you are trying to export information. It's not impossible to overcome but would be better if that was easily manageable. But that's a small thing to have an issue with. Review Source MT Mario T. Business Admin Human Resources Used the software for: 2+ years ### "So far, the best CRM " August 10, 2022 5.0 We have been using pipedrive for about 5 years ad its amazing the way you can make everything from here Pros Pipedrive is one of the best tools ever. You can have a very complete CRM system but also, a contact center, chatbot, email mkt and dashboard with personalized reports Cons There is no cons for our team and company it´s great Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/) Reason for choosing Pipedrive The price and features that pipedrive have Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) M Dynamics was very difficult to use and not so friendly for the team Review Source VR Verified Reviewer Operations Manager Banking Used the software for: 6-12 months ### "An affordable and basic CRM" November 17, 2022 4.0 Pros Pipedrive's price point allows it to serve it's purpose in a very basic way while remaining accessible to most businesses. It's a really great starter CRM for an organization just getting running or for a team looking for the minimum. It's a very clean interface and is super easy to learn. Almost plug and play with very little training! Cons There are few automation features and I wish that it had more. Its functionality beyond basic CRM functionality is very limited. Reporting could use a lot of improvement. Alternatives considered [Total Expert](https://www.capterra.com/p/146103/Total-Expert/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Jungo](https://www.capterra.com/p/182058/Jungo-Mortgage-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Response from Pipedrive March 10, 2023 Hey, Thank you very much for your feedback! We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help! VK Vadym K. Head of Customer Success Marketing and Advertising Used the software for: 6-12 months ### "Good tool but can be better" August 25, 2023 5.0 We are solving the problem of managing the list of our clients and history of cooperation with them. Nevertheless it would be great to see more customisation options in pipe drive, specially if it comes to the deals management section. For instance notes can't be moved od filtered, they are 'static' . Pros Pipedrive's simplicity, customization options, and visual pipeline management are some of the aspects that I personally appreciate, however the 'deal' section should be better designed Cons There should be more options for the customisation of 'deals' as well as 'reports' sections. Mobile app should give opportunity to see files Review Source Response from Pipedrive September 19, 2023 Vadym, thank you for your feedback! Talk to a Capterra advisor for free and get results within 15 minutes.