# Page 13 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of Pipedrive ## Showing most helpful reviews Showing 301-325 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Christy C. Insurance Agent Financial Services Used the software for: 2+ years ### "Has what you are looking for" May 10, 2023 5.0 IT has been great. I was looking for an easy way to track leads. I do not use all of the features but I know there is more out there if I am interested with Pipedrive Pros I like the price point and the fact that you can make it as simple or complex as you like Cons I do not have any complaints. Very happy with the product. Reason for choosing Pipedrive Price point and the ability to not pay for features I do not need Review Source RC Rick C. Owner Wholesale Used the software for: 6-12 months ### "Pipedrive. Great product. Non existent human support " September 24, 2023 4.0 Love love the product. Had to cancel due to inability to reach a human Pros The ease of use. The pipeline was very intuitive and easy to customize. Cons Support. No way to get a human to help. Reason for choosing Pipedrive Intuitive UI. Easy to work with pipeline Review Source Response from Pipedrive March 7, 2024 Thank you very much for your insights. We will forward to our dedicated teams. AA Andrew A. Business Coach Management Consulting Used the software for: Less than 6 months ### "Pipedrive is an exceptional tool for Sales Managers and Sales Teams" November 27, 2017 5.0 Pros The brilliance of Pipedrive is that by implementing the tool, Sales Managers as well as business owners will find that they simultaneously build best practice Sales Management capability into their businesses. Pipedrive really feels like it has been built by Sales Managers and Sales People, rather than by technical people, as it takes into account the things that frustrate Sales Teams the most. For example, simplicity and ease of use is essential to ensure that Sales People adopt any new Sales Tool. Pipedrive has really embraced simplicity and ease of use. One company I work with has a team of sales people mostly above the age of 50, who have successfully adopted Pipedrive. For Sales Managers, to have a tool to help them accurately predict whether their sales people are going to miss target, BEFORE it happens, is essential. Pipedrive makes it easy to setup standard sales processes. And to monitor leading measures that will predict future problems. This gives Sales Managers time to take corrective action. The tool also comes with the most powerful data import engine that I've ever worked with. So migrating legacy data into the tool is far easier than with any other tool I've worked with. All in all, I give Pipedrive a big thumbs up. Cons This is a minor point because it's easy to work around this problem: Pipedrive's ability to filter deal data an become frustrating as you have to setup pre-defined filters, and you very quickly get bogged down with too many filters. The workaround is to export the data into Excel and manipulate the data from there. Also, the ability to work with a pre-defined set of Products, while available in Pipedrive, is not the tools strong point. I hope to see a more refined implementation of Product capabilities in future releases. Lastly, it's important to note that the pre-defined reporting only starts to make any sense after some history of data is available. Some of the reports make sense after a few weeks of diligent use of the system by the sales team. Other reports will likely only make sense after a few months of system usage. Obviously this problem is relevant to any sales tracking system, not just Pipedrive. Review Source Dovile K. Marketing Computer Software Used the software for: 1-2 years ### "Easy to use CRM with simple setup" June 15, 2020 4.0 Pipedrive helps to keep and manage the majority of sales and marketing activity data related to the customers. It's not an expensive system, but a very handy CRM for smaller and medium businesses. Support is quick and usually comes with good advice. This CRM is more sales-oriented. I wish it would have more features for running and tracking marketing activities. Pros Creating and editing person/organization data is very simple. I like the search function a lot. Looking for and merging duplicating entries is super easy. Custom fields can be added very quickly and as many as you like. You can also create filters based on all your fields. Filtering by multiple criteria is possible. Creating customers/organization views with a wide selection of preferred criteria in the tables works very well. Very good integration with the mailing tools, such as Outfunnel, Mailchimp. All activities can be easily found and viewed. Cons Reflecting marketing activities in the custom fields is a bit tricky. If I want my activity to be added to a custom field, I have to make imports from the external datasheet. It's not always an easy and quick task. I would also like to have possibility to send mailings directly from Pipedrive to multiple contacts, but this feature is available with the advanced plan only. I miss the LinkedIn integration feature since all activities (private messages) sent via Linkedin to our customers can not be reflected in Pipedrive automatically. We have to make note manually. Looking forward for this feature a lot. Review Source TK Tania K. Applications Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Easy to use and reliable" September 9, 2022 5.0 It was user friendly and easy to use. It helps organized so much information and clean up processes Pros It help organize and report data all in one place. From contact info to sales interactions and issues Cons It does not provide a financial tracking Review Source João Luiz D. Diretor de Marketing Marketing and Advertising Used the software for: 1-2 years ### "É o resumo de tudo que um CRM deve ser" March 25, 2024 5.0 Pros Possivelmente a principal ferramenta de CRM do mercado. A mais completa, a mais funcional, a mais preparada para gerir operações. Cons Para usuários no Brasil, o preço pode acabar sendo salgado para times maiores. Sempre existem influenciadores oferecendo desconto, mas ainda assim supera a média do mercado. Switched from [PipeRun](https://www.capterra.com/p/191615/PipeRun/) Buscava algo mais completo que o Piperun. Review Source Response from Pipedrive June 12, 2024 João Luiz, thank you for sharing your experience and insights! PK Pete K. Precision Farming Specialist Farming Used the software for: 2+ years ### "Pipedrive Review" March 29, 2023 5.0 I know exactly where my sales are and with the ability to keep track of deals, I have a good measurement for forecasting. I don't use pen and paper anymore for tasks, I log everything in pipedrive. Pros The deals page gives great visibility of what deals are active. Ability to link tasks to contacts and deals. Sync with Outlook calendar is nice. Tracking goals and creating reports for several time frames. Cons Insights took a while for me a little longer to fully figure out but now I use it frequently and like it. It would be nice to categorize contacts geographically. Review Source VR Verified Reviewer Director of Sales Information Services Used the software for: 2+ years ### "The 'Get Work Done' CRM Tool" December 4, 2018 4.0 I have been a very happy customer, in contrast to my experience 3 years ago with Zoho. Pros First of all, let me start by saying I'm a big fan of CRM. As a bag carrying manager, I need a tool that can help me get work done, not require me to feed the monster at the end of a long day on the road. Pipedrive is that tool. One of my key criteria was to have a mobile app that automates a heavy activity base and all the rest of the competitors fell short (this was 2 years ago when I made the evaluation). Also, it might be notable that I have previous experience using NetSuite, Salesforce, Goldmine, Act, Siebel, Onyx, and Oracle, so I'm well versed. Before choosing Pipedrive, I evaluated 11 different applications, including CXM, eSalesTrack, Insightly, NetSuite, Nutshell, PipelineDeals, Pipeliner, ProsperWorks, ReallySimpleSystems, Salesforce, and Zoho. Cons No Test Environment to vet out partner integration and data exchange... Review Source AM Alex M. Director of Strategic Partnerships Financial Services Used the software for: 1-2 years ### "You can do a lot if your developer integrates it. Mobile app great. Reports need an overhaul." March 15, 2019 4.0 We have streamlined our entire loan application/approval/origination process. Pros Our IT team invested a lot of time so that Pipedrive could automate our loan approval/origination process. When a client submits an online application, a new deal is created automatically. When we move applicants along the pipe, different emails are sent out from Mailchimp. When we approve/reject, the client gets a notification. The mobile app is fantastic. When people come in to sign, we can take a photo of their IDs and save it directly to their deal, right from the app. If anyone calls my phone, a pop-up shows the name, deal, and stage and can automatically log the interaction. I love this. Cons Reports. I never use them, because they're pre-defined. Almost every day I download leads to run my own reports with Excel pivot tables. I would save so much time if I could set up pivot style reports in Pipedrive that update automatically - then I'd have real dashboards that mean something to me. I don't love the way the email works. You connect your Gmail to pipedrive and can then send messages from within Pipedrive. That means you'd have to give up the Gmail interface if you really wanted all of your emails tracked. I prefer Streak for this - it's embedded right in Gmail. In 2 clicks you can add an email right to a deal, and all of your pipelines live inside Gmail. Streak doesn't have nearly the same amount of features as Pipedrive but I really miss the Gmail connection. Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: 2+ years ### "Simple to use with some feature limitations" October 10, 2022 4.0 I have used Pipedrive for 5 years in 3 different companies/roles. I would still recommend it as the best 1st real CRM solution when companies graduate from nothing/XLS. For advanced use cases, there may be better-fitting solutions. Pros Pipeline and contact management was simple, snappy, easy to setup and fill in. Cons Basically, with more advanced features, pricing was not attractive. Review Source Response from Pipedrive March 9, 2023 Hi there! We are very grateful for your kind words. Thanks for sharing your insights! Do not hesitate to contact our Support Team if there is anything we can help with! They will be happy to help! :) VR Verified Reviewer Senior Consultant, Solution Sales Management Consulting Used the software for: Less than 6 months ### "Leveraged PipeDrive briefly while working a consulting job. " May 31, 2018 4.0 Pros Pipedrive does a great job of making sure I stay in the pipedrive world. I can send emails and email campaigns, I can make outbound dials and receive calls right in the software, I can log activity, review and customize reports and follow up on my pipeline. What I like most about Pipedrive is they make it easy to use the software and when I want to dive deeper into the details Pipedrive gives me that level of access also. Almost all of the features are customized and I just found myself feeling more and more comfortable using Pipedrive the more I continued to use it. It's very user friendly and intuitive. Cons There is not much I don't like about Pipedrive if I'm going to be honest. I will say the one area they need more help with is customer service. Like most of Pipedrives competitors in the space, CS isn't very responsive and when I make a phone call I typically get a vm and someone does eventually get back to me. There is a good support center and QA page I can research the things I need help with. I'm a self help / figure it out anyway kind of guy, it's always refreshing being able to talk with someone if I have a need I can't figure out or if I've spent more time then I've wanted to trying to figure out a problem. It's not a deal breaker and it's what I expected before I even started using the service. If there is an area that needs improvement, I would have to highlight this as a con. But it's not a deal breaker for me since most of the other platforms like this offer the same level of support. It's seems to be the norm. Review Source PS Peyton S. Vice President Computer Software Used the software for: 2+ years ### "Pipedrive is the easiest CRM, and even sales reps who hate CRMs will use it and like it" December 21, 2017 5.0 Pros Pipedrive provides a simple, fast interface that pulls all information relevant to a deal into a single view. This includes the main contact, other contacts, price and product information, activity history, and coming activities. There is a sidebar that you can customize with specifics for your business, such as names of competitors that the prospect buys from, size of their budget, customer phase (are they a prospect, a new customer, or a renewing customer?), etc. All of this info can be easily updated on the fly, so a sales rep can focus on selling rather than on fitting a sale into a software system. The mobile apps provide similar functionality, so it's easy to use Pipedrive out of the office. Pipedrive is easy to customize, so getting started does not require a lot of effort or training. This is ideal for startups and small firms, as well as for independent sales reps. Cons There's nothing really bad about Pipedrive, and it keeps getting better. I would like to see it add customizable series of actions that can be added with a single click, so the rep does not have to manually add repetitive steps. For instance, it would be good to add a series of follow up steps that must be done after a sale closes, rather than keeping a separate list in other software. Review Source EC Edward C. Client Solutions Manager Construction Used the software for: 6-12 months ### "Excellent Sales Tool" September 5, 2021 5.0 It's been a terrific experience so far. It gives us much better insights in to our experiences with our customers. Pros It's terrific to store all of our customer information centrally and have concise records of our interactions with them. Cons The automatic email integration includes all emails in peoples inboxes which can lead to data security issues. Review Source Brett W. Internal Sales Marketing and Advertising Used the software for: 1-2 years ### "Pipedrive is fantastic!" January 11, 2019 5.0 Can't live without it. If I didn't have Pipedrive to help me, I'd be lost. Pros Ease of use in supporting my sales process. It allows me to integrate my email and calendar from Google, so I don't have to copy/paste the emails/appointments into a deal or organisation to keep notes. This saves a tremendous amount of time and makes it incredibly easy to see the context of a client or deal in one spot. The notes I do make are more active - I'm not recording what's happened, I'm focused on what needs to happen next, when, and what my client is expecting. Tracking deals and setting activities is also very easy. This means I don't miss anything or forget tasks I've set to occur weeks into the future (or those "call me in 3 months"). Because of this I consistently get "you're follow up is amazing" comments from clients, which helps build credibility and trust. Cons There's nothing I don't like. I use what I need to and what makes me effective. There's a heap of functions that I don't use (yet - like setting sales targets) but that's not because of the software. Review Source Said A. branch manager Building Materials Used the software for: 1-2 years ### "Weekly achievement daily" March 13, 2023 4.0 Work has become easy and fast and achievement is greater and there is a significant saving in effort and time, and the work of reports is faster and coordination between employees and customers is much easier Pros It shortens a lot of effort and work with its reports, ease of use and speed of completion Cons Some features need to be developed and sometimes the program stops for a few seconds or minutes Review Source AV Arunas V. CEO Information Technology and Services Used the software for: 6-12 months ### "Great CRM for those seeking budget solution with great funcionality" December 12, 2022 5.0 10/10 it is a great value solution. Highly recommend Small to Medium enterprises and Startups to use it. Pros It is really easy to start using, everything can be done by yourself no need for the onboarding team. Cons It used to be a lot less complex. Recently they have expanded platform functionalities, but those seem rather irrelevant for our needs. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive I was recommended to use this solution for a quick and simple system. Review Source CA Chris A. Agent Used the software for: Less than 6 months ### "Great product, easy to use and many features" September 30, 2018 5.0 Pros • Workflow automation (Move a deal and an activity is added, whenever we make a new contact a new deal can be added, etc.) – Super Useful! • Can send emails directly through platform and they show up in Gmail • Does not intergrade directly with Intercom only through Zappier. • Can link with Gmail calendar • Analytics – With deals won (by month, day, year etc), value of deals won, average per deal, average time until a deal is won, look further and you can see what products make up those deals won (term, perm, CI etc), • Deals lost – by stages, by stages over time, by reasons, by reasons over time (you can narrow what stage you are struggling in). • Won vs lost – rate of % on conversion to the next stage, conversion for the first stage, lost from this stage, conversion to won (win/loss ratio). Track the % chance of moving the deal to one stage to the next. • Forecasting revenue – Current revenue, future deals to be won, can update the close dates from month to month, see what has been won, view the stages on the open deals and adjust the closing month (status bar showing its stage), set delivery date option (ie you put the deal in won when it goes to underwriting and the sits there for a period of time (3 weeks) to get a precise date when the revenue is received). • Deal conversion but nothing else, Deals won, Deals lost, revenue Forecast (platinum only) • Deal won can set an email reminder to our future admin person to send a thank you card! • Works with mailchimp as well • Customer success team can help after the client is opened. No time limit available. • Has slack and Trello integration • Direct integrations with analytics and marketing software. • LINKS WITH AIR CALL • Integration with intercom through automate (can create a note on the clients profile on the CRM when a message is received or sent). • Can 2 way sync all intercom and CRM contacts through PieSync App • Create Pipedrive deals for new Intercom users (Zap) • Most integrations available by far Cons Not as clean as Fresh Sales, does not have an internal platform for email messaging must link with mail chimp. Review Source SK Sadie K. ADR Computer Software Used the software for: 2+ years ### "Use of Pipedrive" February 15, 2022 5.0 Pros Its a CRM that helps record all activity Cons Could be more automated in terms of adding add ons Review Source Response from Pipedrive March 10, 2022 Hi Sadie! Thank you very much for taking some time to send us your feedback. Currently, at Pipedrive, there are a few options to automate your actions within the web app, for example, Automations or Integrations. You can check our Workflow Automation and how it works here on this article: https://support.pipedrive.com/en/article/workflow-automation Also, Pipedrive allows you to integrate with other apps that can perform features you miss. You can check here the Popular Categories: https://support.pipedrive.com/en/article/pipedrive-marketplace-popular-categories If you have any questions or need any help, do not hesitate to contact our Support Team. They are here 24/ to help you. Have a lovely day! Doug N. CEO Real Estate Used the software for: 2+ years ### "PipeDrive Leads to Successful Salespeople" November 17, 2016 5.0 I have used PipeDrive for almost 2 years. I can't say enough good things about their customer support. They are available to help you quickly, easily and without a bunch of back-and-forth. They answer their phone and the support staff really know their product. It took a bit of setup (maybe 1 hour) for it to work the way I wanted it to, and it has been well worth it. I manage a sales team of almost 300 people. While I can't force them to use PipeDrive, the ones that do use it are my top performers. Straight Forward...Customizable... Intuitive... Flexible... Easy to get started... Easier to master. Once I surrendered my life and schedule to PipeDrive, my job became easy. PipeDrive tells me what to do and when to do it. It is honestly the best tool of my entire business. Pros Easy to use, intuitive, straight forward. The best Customer Support I have ever dealt with. Cons I have to teach each new salesperson how to set it up and customize it to our business. It would be nice to be able to provide my setup to my team members at the click of a button Review Source ND Nassima D. Responsable d'atelier de fabrication Machinery Used the software for: 1-2 years ### "Mon expérience simple et efficace avec un CRM de démarrage" February 28, 2023 5.0 En tant que startup, Pipedrive a été un excellent CRM pour notre entreprise. Sa conception conviviale et ses options personnalisables pour la gestion des pipelines et des flux de travail m'en ont facilité l'utilisation. Malgré des problèmes mineurs, j'ai trouvé que Pipedrive était un CRM efficace et efficace. Pros J'ai trouvé que l'Académie de Pipedrive était une ressource exceptionnelle pour apprendre le logiciel rapidement et efficacement. J'ai pu personnaliser facilement les flux de travail et les pipelines, ce qui m'a fait gagner un temps précieux. Cons Lors de l'utilisation de l'Académie, j'ai remarqué que le suivi des progrès pouvait être incohérent. Review Source Liman B. ceo Accounting Used the software for: 1-2 years ### "this the best app for business management" October 28, 2022 5.0 it could further develop the executives of statements; billsfurthermore, Synchronization of messages just even without the Avance offer Pros I like its Idea for salesmenSerious rates for little groupsErgonomic and simple to utilizeExceptionally complete revealing Cons as a burden we have no administration of statements and solicitationsSynchronization of messages just from the High level deal Review Source Response from Pipedrive March 9, 2023 Hi Liman, We truly appreciate your insights! Thank you! Keep an eye on our Community (https://community.pipedrive.com/ and follow the news about Pipedrive! Do not hesitate to contact our Support Team if you have any questions! RR Rafael R. CPO Computer Software Used the software for: 6-12 months ### "Top of notch CRM and Sales Software" May 6, 2022 5.0 Pipedrive has been amazing for our team, we are able to keep things organized, use automations and get reports via API. Pros Sales software tend to be complicated, there are always many features and workflows, but, Pipedrive turns to be way more "logical" and easy to use from day zero. Features and options are well crafted, we can see that there is a pattern os use around the product. Cons Pricing is a bit high here in Brazil, because of exchange rates. Apart of that, Every big sales software always have something to work on. We miss some features on the Workflow Automation, like setting up an action to happen a certain time before an activity due date. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Clearly, Pipedrive has a more "modern" aura, it's more efficient and lightweight, not missing important features. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Ease of use, cost, features. Review Source Sushant K. Co-Founder Education Management Used the software for: 2+ years ### "Great tool for improving the productivity of sales team" September 18, 2022 5.0 Pros I think Pipedrive has everything from CRM to running email campaigns to tracking details of the individual deal. It solves critical problems for companies to track and manage sales efficiently under a budget price tag. Cons Reporting is something that can be improved a lot. Our sales team spends around 4 - 5 hrs a month exporting everything from Pipedrive and building their reports for the review meetings. Review Source GL Gabriela L. Restaurant Specialist Information Technology and Services Used the software for: 1-2 years ### "Organised space for your sales leads" December 10, 2022 5.0 Pros As I mainly use it to overlook sales lead I can say its very clear, features such as reminders or clear data tracking are fantastic. Cons Sometimes it works slower than expected, not all the integrations always work well. Review Source Response from Pipedrive March 14, 2023 Hey Gabriela, Thank you very much for sending your feedback! We apologize for any inconvenience the slowness experience may have caused in your business, we can understand how this can impact your work. Service interruptions can be caused by different factors but we can guarantee we will look into any issues being reported carefully and as quickly as possible. We would like to reassure you that our Support Team is here to help you 24/7 and we will be more than happy to help with any questions you might have. We will forward it internally and make sure it will be taken into account for future improvements. Thank you! Claus T. COO Information Technology and Services Used the software for: 1-2 years ### "Fair Enough" November 14, 2022 5.0 Pipedrive helps to automate a lot of different processes and great tool for targeting and setting goals (insights) Pros A lot of different functions in one (revenue numbers, email campaigns, lead generation, calling etc). Also a lot of help articles how to max the use of Pipedrive Cons Jumping between different functions takes a short time and often when sending email the first time it does not send it through. Reason for choosing Pipedrive Does not make things too difficult, straightforward. Review Source Response from Pipedrive March 10, 2023 Hi Claus, Thank you very much for sharing this feedback! We apologize for any inconvenience the slowness experience may have caused in your business, we can understand how this can impact your work. It can be caused by different factors but we can guarantee we will look into any issues being reported carefully and as quickly as possible. We would like to reassure you that our Support Team is here to help you 24/7 and we will be more than happy to help with any questions you might have. Once again thank you for providing us with this feedback. Talk to a Capterra advisor for free and get results within 15 minutes.