# Page 14 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of Pipedrive ## Showing most helpful reviews Showing 326-350 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vie B. Sales Assistant Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Pipedrive for Startups" December 16, 2022 5.0 As a user I felt it was decent but we did end up transferring to a different prodcut that offered more features and organization was clearly a priority Pros I oiled how easy the user interface is and how you can easily learn how to use the software from the available online tutorials and demos Cons I did not thing the organization process was anything remarkable and felt it could use more improvement in the way things were labeled and placed Review Source AT Alba T. Ingénieur Animation Used the software for: 6-12 months ### "Observation" January 12, 2023 5.0 During my experience,I had many leads but ,I also had not change to convince them as buyers Pros The capacity to have more lead, how to manage them and sale products by calling each potential lead and convince him as buyer Cons Sometimes the lead ask the price of the product and not able to buy it, Due to the price . Satisfy the lead . Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) to see the software that suits me the most Review Source MG Maroun G. Digital marketing Design Used the software for: 2+ years ### "Crm" February 18, 2023 5.0 Une fois adapté et habitué à pipedrive il facilite la vie quotidienne de CRM Pros Il possède beaucoup des fonctionnalités utiles pour la gestion des portfolio Cons Beaucoup de fonctionnalités qui rend les choses un compliqué à gérer, trop de fonctionnalités qu'on peut se perdre mais trop riche Alternatives considered [lemlist](https://www.capterra.com/p/173776/lemlist/) Reason for choosing Pipedrive En faite on peut le connecter à lemlist et sa facilite les tâches quotidiennes Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Pour être mis à jour sur les produits qui existe dans le marché Review Source LH Lucy H. Marketing Manager Architecture & Planning Used the software for: 1-2 years ### "Good, simple CRM system" March 14, 2024 4.0 Good overall CRM system. Made the sales team far more efficient. Good automations, e.g. automated email follow ups. Sometimes a little basic in terms of reporting. A lot cheaper than the leading competitors out there. Pros Simple to use, clear pipeline, good all round CRM. Cons had to integrate with zapier to get leads from website into Pipedrive. Customer service in US so can take time to get a reply to queries. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Cheaper but still did everything we needed. Review Source Response from Pipedrive June 12, 2024 Lucy, thank you for sharing your feedback! It is important to us! KE Kandice E. Executive Assistant Consumer Electronics Used the software for: 1-2 years ### "Pipedrive makes it easy!!!" January 6, 2020 5.0 We have had a great experience. When we first on boarded Pipedrive, any questions we had were easily answered by the Pipedrive team. Truly great. Pros We love everything about Pipedrive. It has so many desirable features for keeping your customer database as well as your sales 'deals' organized. It is a one stop shop, truly. We would love more than anything if every single department had something as easy as Pipedrive. It has never taken us more than one day to get someone trained on using Pipedrive, it's that easy!!! It keeps all dollar amounts, products, customer information, emails, reminders, notes, attachments, reporting, analytics, social profiles from your customers information, and more!! I highly recommend Pipedrive. Cons We truly have no cons about this application.. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Customer Support at Pipedrive was helpful!!! Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Infusionsoft was very difficult to use and to get everyone on boarded. We didn't like the face of it or the dashboard and it took way to many steps to get to a 'profile' of a customer. Review Source VR Verified Reviewer Director Of Operations Design Used the software for: 2+ years ### "Easy and Manageable Product" December 19, 2018 5.0 Overall, we're very happy with Pipedrive and will continue to use it for a long time. It doesn't have a ton of bells and whistles, which is what makes it perfect for our small team. Pros Pipedrive is very intuitive and easy to use. It's not exceptionally glamorous, so it might not be suitable for big teams or large companies with a lot of active clients/projects. However, for a small company like ours, it's very handy and has revolutionized the way we sell. Our sales team likes that this software makes it easy to keep track of sales activities, and we can do some light project management as well, getting even more functionality out of it. Cons This software doesn't live up to some of its bigger competitors, but for the lower price, you certainly will see a lot of value from it. I'm not sure it would be effective for large teams or large companies, but it's great for small business needs. Review Source KH Karl H. Pre-construction Manager Construction Used the software for: 2+ years ### "Great product for businesses of all sizes" March 10, 2023 5.0 Sufficiant and easy to use for our business when we were 6 staff, but also know global companies of several hundred employees that use the same software. Pros Does what it says on the tin and has a lot of add-ons/upgrades for extra functionality where the basic licences don't do what you need them to. Cons Forecasting and reporting holds it back. We have to use Grow to get the reports we need. Reason for choosing Pipedrive Pipedrive is easier to use and looks more modern. Review Source NM Nicolo M. Manager Marketing and Advertising Used the software for: 1-2 years ### "The Best CRM on the market for small businesses" October 28, 2023 5.0 I am using Pipedrive to keep track of my sales, to monitor the sales team and to have always a clear pipeline. Pros I have used Pipedrive for quite sometimes now. I discovered this CRM and I was well intrigued by its free trial. Today I need to admit is one of the backbones of my business. Compared to other CRMs, Pipedrive is easy to use and really intuitive. Cons If you need an advance CRM for an enterprise probably this is not the software for you since it is not allowing for a full customization. Review Source Response from Pipedrive March 7, 2024 Thank you for your feedback! JL John L. Owner Management Consulting Used the software for: 6-12 months ### "Pipedrive just works" August 8, 2021 5.0 I am learning more all the time, but I feel completely comfortable that it is doing exactly what I think it is and that as I learn more it will gain in value. Pros The most attractive feature of Pipedrive is that it is basically plug and play. No down time and no gnarly problems to be worked out. Cons To be perfectly honest there is nothing I have encountered that even slightly raised my blood pressure and you can't say that very often about a new software implementation. Reason for choosing Pipedrive It came recommended by a colleague and during the trial it just worked so I took the plunge. Review Source EN Estelle N. Responsable Webmarketing Outsourcing/Offshoring Used the software for: 2+ years ### "Bien, mais service client DEPLORABLE" November 23, 2022 1.0 Je perds du temps à essayer de paramétrer le logiciel depuis des mois. Les vidéos tutoriel et de l'académie sont génial, mais de mon côté, il m'est impossible de les mettre en oeuvre car cela ne marche pas. JE SUIS TRES MECONTENTE ! Pros Logiciel facile à mettre en place. Bien pensé et pratique pour de nombreux secteurs. Cons Le service client est deplorable. Des tickets ouverts pendant des semaines, aucune réactivité. Ils me répètent que tout est réglé, cela n'est JAMAIS le cas. C'est interminable...Mon entreprise paye des fonctionnalités pro auxquelles nous n'avons pas accès... C'est n'importe quoi ! Le logiciel est bien quand il n'y a pas de problème. Pipedrive est là pour facturer, pas pour ses clients. Review Source Response from Pipedrive March 13, 2023 Hi Estelle, Thank you very much for your feedback. We are sorry to hear you had this experience with our Support Team, this is not what we expect at all when in contact with our Experts. We do our best to resolve any queries as quickly as possible. We would like to reassure you that we truly care about your feedback, which will be forwarded to our dedicated teams. If there is anything else we can help with, do not hesitate to contact us. We are here 24/7 for you! Thank you! Douglas S. Coordenador de vendas Human Resources Used the software for: I used a free trial ### "Avaliação Pipedrive" August 21, 2023 4.0 Experiência nota 4. Gostei do processo, mas acredito que pode melhorar bastante no processo. Ferramenta simples e de fácil manuseio, mas deixou a desejar mais na parte de automação. Pros Processos para simplificar o funil de vendas. Cons Processos onde a ferramenta deveria ter para automação de várias tarefas, mas não é possível (WhatsApp, por exemplo). Alternatives considered [Moskit](https://www.capterra.com/p/208134/Moskit/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Response from Pipedrive September 19, 2023 Douglas, Thanks for sharing your feedback! if there is anything we can help with, reach out to our Support. Andreï C. Sales Executive Computer Software Used the software for: Less than 6 months ### "Great software to manage a high volume of opportunities" May 27, 2021 5.0 Great experience overall. I would recommend Pipedrive for organisations up to 100 employees. Much better than Salesforce. Pros I like the software to use a high volume of opportunities for myself (arround 20-30 new opportunities per month, arround 70 at the same time). Super user interface (better than Salesforce). You need to click less than Salesforce to see data on edit. For example, if you put your mouse on a opportunity, you see the main contact name. Cons So far (5 weeks using daily from 2 to 4 hours) I have nothing to say. I do not see drawbacks. Great software, better than Salesforce. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Price. Review Source VR Verified Reviewer Sales & Marketing Manager Broadcast Media Used the software for: 1-2 years ### "The Sales CRM for small teams" October 25, 2018 4.0 I think it is a solid Sales CRM and is easy to use for most standard sales use cases. I have never had to contact customer support at any point in time. So that speaks volumes of the product's stability. Pros It is a simple and easy to use CRM with a lot of standard features one has come to expect from a Sales CRM. In my opinion it is ideal for startups and small businesses with teams of under 10. The pipeline visualization as stages is probably the most recognizable part of it UI. Email and Calendar integrations, tags, notes and reminders make it easy to manage sales activities in a semi-automated way. Cons The deal access / permission levels are limiting. We work with external partners and channels and we need to provide access to the CRM so they can update activities that are confined to the deals without having a view of the deals that we are directly working on. This is difficult to do on PipeDrive, which means we have to work with spreadsheets etc with external partners and update it on the CRM making it a laborious for us. Review Source VR Verified Reviewer Founder and CEO Information Technology and Services Used the software for: 2+ years ### "If you can afford it, Pipedrive is great" February 9, 2021 5.0 We love Pipedrive. Unfortunately if you want to use it organisation-wide and not just in the sales department then you might find the cost very hard to justify. Pros Primarily for sales teams Pipedrive has some killer features that make it so easy to use and a really focussed CRM package. The pipeline management that many others have now copied is fantastic to visually track various different organisational pipelines. Strong integrations, especially the email and calendar integrations make for easy migration to your current systems and automation is easy. Cons Pipedrive is not cheap and as a sales focussed product this means rolling it out for non-sales members of the team is harder to quantify - we are finding this harder to justify as we grow and while sales is an important aspect of a CRM, the information sharing with other departments is becoming unsustainable. Review Source GH Gerard H. Business Development Manager Management Consulting Used the software for: 1-2 years ### "A great CRM, useful and intuitive" September 24, 2020 4.0 Our global ERP is Netsuite, and we were looking to add a salesman-friendly CRM to the front end as this is not something that we've found Netsuite does well. Pipedrive integrates well, and does what we wanted in the main very well. Pros Very easy to use, intuitive interface. Helps encourage deal movement forward. I like the way you can easily customize pipelines for various sales campaigns, and the new caller app is very useful. Cons Setting this up in the first place was a little complicated, and like anything else of this nature, you get out of it what you put in. Also, the revised dashboard called 'insights' doesn't for me give enough. I'd like to see more detailed stats, especially in the outbound and inbound calls. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Pipedrive appeared to strike a reasonable balance between the inexpensive (initially at least) Hubspot and the high priced Salesforce options. Review Source TC Thomas C. Marketing Coodinator Marketing and Advertising Used the software for: 6-12 months ### "Inexpensive but Frustrating" August 5, 2022 2.0 Pretty negative. I was happy with the price at first, but pretty quickly was longing for older CRMs I had used and had a much better experience with. Pros It's a pretty low barrier to entry. I think we're paying ~$30 for license right now and that's one of the cheaper options I found when looking for different CRMs. Cons The contact organization and workflow automation. Both are just confusingly designed. There's no real list functionality that works in any meaningful way, so you'll be left with just a big block of contacts. As far as workflows, there are only 10-15 steps that you're able to create, all in relation to only 1 trigger. It's fairly feature-poor and I've basically just given up on it. What's more, an admin can't create workflows for users, and getting a staff of people who aren't familiar with workflows to create them is a near impossibility. Reason for choosing Pipedrive Price. Review Source OP Oyaro P. Research assistant Education Management Used the software for: 1-2 years ### "Performance and contact management solution " April 1, 2024 5.0 Pros The tool is effective in helping us improve performance through effectively handling marketing, Cons The cost is a little bit expensive compared to any other alternatives Review Source Response from Pipedrive June 12, 2024 Oyaro, thank your for sharing your feedback! Brendan C. Business Development Rep Information Technology and Services Used the software for: 6-12 months ### "Pipedrive Review" October 31, 2023 5.0 My overall experience with Pipedrive has been great. It has done what we wanted it to do initially and has helped our sales team to be effective in so many ways. Pros I love the fact that Pipedrive is easy to use and does not need any special skills or training for one to be able to use it. It has helped me and my team capture leads, manage contacts, and manage our sales pipeline. It's much easier using Pipedrive as a Sales team since in my team, we do a lot of handovers for deals and some of the leads, and this is easier to do with Pipedrive and the record of all activity makes it much easier to collaborate within a team as well. Cons There isn't anything I do not like about Pipedrive so far, I'm happy with everything. Review Source Svetla M. Project manager Information Technology and Services Used the software for: 1-2 years ### "Easy and affordable CRM with all you need" March 26, 2021 5.0 Very easy to use and affordable CRM for any business, easy to get used to, simple yet powerful Pros Simple interface, fast onboarding of users of the system, all key functionality also available for Lower plans, integrates with other systems via zapier Cons Wish basic workflows were available in cheaper plans. Dashboard could include log of all recent activity on your followed contacts Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Price Review Source VR Verified Reviewer Sales Director Information Technology and Services Used the software for: 1-2 years ### "Got our pipeline buzzing within 1 week" October 16, 2023 5.0 Pros I came into the business never have used it and within a week i was capable and building my pipeline faster than any crm i had used before. the convert from lead to opportunity is so simple and being able to see all my prospects in one screen made reviews simple. Cons The only thing i could think of was lack of integration into a marketing tool. Review Source Response from Pipedrive March 7, 2024 Thank you for your feedback! Our Marketplace offers tools to automate tasks across your entire revenue lifecycle to boost business growth. Check out our page: https://www.pipedrive.com/en/marketplace AG Anastacia G. Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Pipedrive is easy to love!" January 17, 2023 5.0 It enables everyone to add new lead/prospect information without any hassle. You can update their status from pending, waiting on the client, waiting on us, to Closing the deal and it gives a cool little celebratory cartoon popup that's super fun as well. Pipedrive integrated really easily with our company slack channel as well making it even more helpful as it sends the updates across the company letting everyone know the status update on a deal etc. Pros I love how easy this system is to use. We get new employees every now and then who have never used this tool before and teaching them how to get started using it, is incredibly simple because the tool itself is pretty straightforward. Cons I can't say that there is anything that I don't like about this software.It's too easy to use to have any complaints. Review Source JM Joshua M. Ceo Management Consulting Used the software for: 2+ years ### "The Best CRM in the perspective of a Pipedrive Consultant " July 12, 2022 5.0 \[SENSITIVE CONTENT\] \[SENSITIVE CONTENT\] I'm Guilty of needing a back link, but review is genuine Pros This Crm is a game changer, especially for small businesses. So easy to use and has great plug inside for outside saas with zapier. I've worked as an Pipedrive consultant for over 3 years, and I still can't find a better solution for a CRM. If your looking for help check out luaaksolutions.com Cons This Crm cannot manage inventory and at enterprise level it may not achieve what you need. Alternatives considered [Freshsales](https://www.capterra.com/p/155563/Freshsales/) Reason for choosing Pipedrive The Best Review Source AV Arlène V. Health Care Consultant Health, Wellness and Fitness Used the software for: 6-12 months ### "The most solid CRM platform..?" August 14, 2021 5.0 Generally, my experience with Pipedrive has been very good Pros There are so many good things about using Pipedrive as a CRM platform. First of all, it is just great to be able to manage all my contacts in one place and being able to see the timeline of what has been happening with every single one of them. This is perfect because it allows me to always be up-to-date with what has taken place and what needs to happen to turn leads into customers. Managing and using my email straight from Pipedrive is very powerful because it prevents me from switching from app to app and lets me be focused on my lead generation and sales activities. Same for being able to create web forms: no need to rely on another platform and then connect it to Pipedrive for this...I can do everything "in house". The visual pipeline is another key feature and its sales forecasting feature lets you "predict the future" by showing you how many deals you would need to close to reach a specific financial target. And let's not forget about automation: it is an excellent way to avoid carrying out the same repetitive tasks over and over again. And did I say there is a mobile app too? This is ideal especially if you are someone who works a lot on the move. Cons It is difficult to find something not to like about Pipedrive. Perhaps, the main con compared to other CRM solutions is the fact that Pipedrive does not have a free plan, only a free trial. This means that you will have to pay for the tool – and depending on the features you need, it can turn out to be a bit of an expense. Review Source AC Austin C. Manager of Esimtating Construction Used the software for: 1-2 years ### "Pipedirve is a Pipedream!" July 9, 2019 5.0 Pipedrive has a sleek design that is also functional and helps our business propel forward.As I stated above, we can run with 5 guys what it would normally take 50 guys to accomplish, all with automation. In an industry where good help is alway hard to find. I recommend using Pipedrive to cut down on the clutter of drafting email after email and using automation to create emails with custom fields that will make anyone who receives it feel as if you had written them a personal letter. Pipedrive also makes it easy to send mass emails with custom fields and attachments to several people at a time. We will often send the same project to 10 different people and we used to have to send out each email individually and make it personal to the contractor, but with Pipedrive, we are able to attach one attachment to an email and have it sent out to all participants and they will receive an email to just them with our attachment and the text will be whatever our preset fields were created to be, like the name of the person, the organization, the project title, etc. If you're not using Pipedrive, you're doing it wrong. Period. Pros Where do I start? I have set about a hundred or so tasks a week. We've worked with Pipedrive to set up automation for our emails and different tasks so I can follow up on projects with 50 different people, all with the push of a button. Pipedrive keeps my company organized and on task. We do with 5 people what it would normally take 50 people to accomplish! Cons Occasionally, it will have email integration issues with Outlook, but the customer service is always on point and friendly! Review Source DKS Denese Kyle S. Executive Assistant Real Estate Used the software for: 6-12 months ### "One of the best interfaces" February 21, 2023 5.0 Pros I am very fussy when it comes to UI and Pipedrive is one of the best interfaces I've had experience with - it is very neat, simple and easy to use. So if you're just beginning, Pipedrive may be one of your best option. On top of that, I believe Pipedrive is on top of every CRM with a lot of general and all other features from sales, marketing, management - you can basically track, organize and even back up everything. Pipedrive's integration is wide and you have a lot of options; I've experienced using it with - Outlook, Zoom, PandaDoc, Slack, Zapier, Asana, MailChimp, Google Integrations and many more others. Cons There were email issues/glitches that I encountered; including synchronizing but was quickly resolved. I also hope they can improve their customer service more but overall good experience. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.