# Page 15 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 15 - Reviews of Pipedrive ## Showing most helpful reviews Showing 351-375 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GC Giuseppe C. Manager Executive Office Used the software for: 6-12 months ### "Overdrive your sales with Pipedrive" November 16, 2016 4.0 It's amazing when a little bit of a process change can create a visible improvement to your business. Pipedrive has done that. Even the iOS app is excellent. eg: If I call someone via the app, after the call is completed it will prompt me to document the details. Its easy to use deal screen helps me track the progress of the sales force. But, for me its hidden gems are the reporting and activity lists: REPORTING -- I love the dashboard reporting and how flexible it is to deep dive into sales agents by any specific time scale. ACTIVITY LISTS -- This is the killer feture. I just put in an activity for next year against an organisation and it then forget about it. It will then remind me on that date that I need to do something. Missing Features: 1) Many - many contact relationship. Currently limited to one contact to one site. This doesn't work in my field as many of my contacts own multiple sites with site specific deals. 2) Plotting the customer locations on a map and providing navigation to them. I have to use badger mapping for that. 3) A function that can batch de-duplication. The excellent customer support referred me to a third party provider. Pros REPORTING -- I love the dashboard reporting and how flexible it is to deep dive into sales agents by any specific time scale. ACTIVITY LISTS -- This is the killer feature. I just put in an activity for next year against an organisation and it then forget about it. It will then remind me on that date that I need to do something. Cons Missing Features: 1) Many - many contact relationship. Currently limited to one contact to one site. This doesn't work in my field as many of my contacts own multiple sites with site specific deals. 2) Plotting the customer locations on a map and providing navigation to them. I have to use badger mapping for that. 3) A function that can batch de-duplication. The excellent customer support referred me to a third party provider. Review Source JS Josh S. President/Owner Consumer Services Used the software for: 2+ years ### "Pipedrive is a game changer" August 8, 2022 5.0 Love it and have recommended it several times and have several friends using it inside their orginizations. Pros We have been using pipedrive now for several years. We wanted something that was a great easy to use tool for our small business. They have grown and developed some really cool tools, they are affordable and really good to work with. Cons Integrations can be tricky sometimes, but we figured it out with the help of Zapier Reason for choosing Pipedrive Price, ease of use Review Source JS Joe S. EVP Live Project Development Media Production Used the software for: 1-2 years ### "Great CRM for Small to Medium Sized Business" February 3, 2024 5.0 Loved the experience, and did the job for what we needed. Pros The interface is very user friendly, the customizations are nice, and fit our needs well without having to go with one of the giant CRM software systems. Cons The pipeline setup took some time to get right, but worked well once we tweaked it. Review Source Brad S. Sales Support Utilities Used the software for: 2+ years ### "Ease of use, excellent integration, great customer service " July 5, 2022 5.0 Pros This CRM is very easy to use, set up and integrate with other software. The customer service team is fast and smart! Watching our company grow with the help of Pipedrive is great. I love the analytics and tracking Cons There are some feautures that I wish Pipedrive had, although they are always improving and coming up with solutions! Review Source Victor D. CEO Marketing and Advertising Used the software for: 1-2 years ### "Great tool with a room for improvement" November 26, 2022 4.0 Pros Functionalities, rol administration and workflows are great. The suite has a lot features and probably you'll use half of them, half of the time. Either way, they are great for eventual use. Cons The user experience is kind of out of date and that part not only affects in the layout and visuals but also in the management within the tool. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Review Source Response from Pipedrive March 13, 2023 Hey! Thank you very much for your feedback! We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help! CR Carlos R. Head of business development Design Used the software for: 2+ years ### "Great CRM" September 29, 2020 5.0 its a great crm Pros Nice interface and user experience. Very good on third party apps integrations Cons The app isnt so good, but i use it. Some improvements would be great on ios app. The performance isnt so good. sometimes it lags a lot Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) insightly is a poor crm Review Source Abiola A. Consumer Relations Analyst Consumer Goods Used the software for: 2+ years ### "With Pipedrive ,we close more sales deals." July 10, 2018 5.0 Pros Since switching to Pipedrive over two year ago , our sales process has become more effective and we have improved in the area of generating leads and managing leads.We have also effectively been able to effectively monitor every phase of our sales activity. Pipedrive is intuitive and has a supportive customer care team via whom we get assistance whenever it has been needed on our Pipedrive. I am also an huge fan of the sales forecast feature , because it has made our prices more dynamic as we now modify our price offers to customers based on the predictive data Pipedrive provides the sales team via the SALES FORECAST feature. Cons I have encountered obstacles trying to upload my spreadsheet into Pipedrive before as it takes way too much time to get uploads done successfully. Review Source Max Y. Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "Pipedrive for Lead Management" January 26, 2023 4.0 Pipedrive helps us in organizing our leads, and at just a look you can know where you are and what you need to do for the day. It's really simple to use, can't stress that enough. Pros The fact of the matter is, using Pipedrive for lead management is uber simple. It frankly is very forgiving for new users and is quite useful. Our company is small SaaS company and as such Pipedrive meets our requirements. Cons A very annoying aspect of Pipedrive is looking for leads you've marked as lost. It never gives you a hint of where they go or how you can access them. Frankly it took me a couple of days to figure out that Lost Leads are in the tiny icon of "list". Very annoying and ineffective. Review Source Sarah Jean T. Admin & Operations Financial Services Used the software for: Less than 6 months ### "Great for a sales-focused team!" May 15, 2023 5.0 Pipedrive has been a great tool to manage my team's leads and sales activity. There's never any confusion with what's going on when using Pipedrive, and that's the biggest plus to me. Pros Tracking leads and activity in the pipeline has been a great experience. I love the custom field capability, as I find a lot of low-to-mid-priced CRM tools don't have that! The activity view is fantastic, as well as the scheduler. Cons I wish there were simple email templates for client communication rather than just in the marketing area. Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Dubsado](https://www.capterra.com/p/206389/Dubsado/)[High Level Software](https://www.capterra.com/p/238251/High-Level-Software/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source VR Verified Reviewer Account Executive Information Technology and Services Used the software for: 1-2 years ### "The easiest and best CRM for SMBs!" April 16, 2021 5.0 Pipedrive was great! I would highly recommend taking a look at it. Pros Pipedrive is the best and easiest CRM out there. Again, it is super easy to use. On day one you sign in and completely understand the functionality. Cons I didn't have a single problem with Pipedrive. It is not as complex as SalesForce which is either I good thing or a bad thing depending on who you speak to. Review Source DS David S. CPO Computer Software Used the software for: 6-12 months ### "A great CRM tool that is easy to use with integrations" July 2, 2023 4.0 Great tool and support. Pros I like the ease of use a lot. We've also integrated many other systems to it which is in most cases also easy. In addition I like to see all web visitors and communication campaign stats Cons We did have a calling function included that was later removed. Replaced with one that was an add-on. Review Source ST Steve T. Owner Marketing and Advertising Used the software for: Less than 6 months ### "One of the best " October 30, 2021 3.0 Positive overall. Their customer service team did try to help out when I ran into issues setting everything up. However, the fact I had so many issues setting it up and customizing the platform was a big turn off. And as I mentioned before, I tried 20+ CRM’s so I’m very familiar with how to set one up. Pros When Hubspot stopped working because of technical errors I started trying literally every CRM I could find. Pipedrive was definitely one of my favorites because of its price and features. Customer service was also pretty good and responsive. Cons Ultimately the fact that I couldn’t use my custom email signature was why I didn’t go with Pipedrive. I also didn’t like the overall UI, it seemed a bit outdated to me and it was harder to navigate than other CRM’s I tried. Alternatives considered [Salesmate](https://www.capterra.com/p/156234/Salesmate/)[Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[Woodpecker](https://www.capterra.com/p/231767/Woodpecker/)[Nutshell](https://www.capterra.com/p/144340/Nutshell/)[Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Reason for choosing Pipedrive I didn’t. I chose Salesmate. Much better platform, same price (if not cheaper), better laid out, better features, and works all the time. No glitches. Switched from [Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot started sending all my emails to spam. My emails worked just fine on every other platform except Hubspot. I then switched to Zendesk Sell but they had a watermark on emails sent and were far too expensive. Review Source PA Paola A. Team Leader Hospitality Used the software for: 6-12 months ### "Amazing CRM Tool!" July 18, 2023 5.0 In general, I could describe it as an experience that adds to our operation and allows us to access data in real time and verify the status of our deals. Pros As a relationship management tool with your clients, it seems to me to be an excellent software since it is quite versatile and intuitive to use. It has a friendly interface and allows you to quickly know the status of your deals/leads. I really like being able to access the different information that it provides us through the API. Cons Actually, I think that everything is perfect, the only thing to take into account is the cost that a company must maintain when acquiring this type of software. Otherwise, everything is very good. Review Source JL James L. Account & Customer Relations Director Events Services Used the software for: 2+ years ### "Pipedrive for higher sales." November 10, 2021 5.0 We have been using pipedrive since I got to the company over 3 years ago. It has facilitated our businesses needs for some time now and I would highly recommend it. Pros Document keeping, meeting reminders, and the CRM are all favorite functions of our organization. Cons Hard to have trainees learn this system fast, but once you have it down it makes it a lot easier. Review Source VR Verified Reviewer Principle Management Consulting Used the software for: 2+ years ### "PipeDrive" November 11, 2020 2.0 Would not recommend Pros It's basic and it's operational most of the time. Cons The inability to move among contacts in the same list without returning to the main list page is a waste of time. The online app is basically useless. Also much of the desired functionality must be obtained through paid 3rd-party services such as Zapier. Review Source Maxime H. Account Manager Design Used the software for: 6-12 months ### "Easy to collaborate among sales team members" December 13, 2017 4.0 It is simple all the way. You do not require much training to get the hang of things with this tool. It integrates well with other sales tools to give a seamless solution for your sales problem. This is necessitated by the integration API and in less than 2 weeks you will have integrated the system with another sales system. It is also easy to customize with Pipedrive. Pros I settled for this tool to help me manage my sales effectively. Pipedrive has not disappointed in any way. It helps me to develop better CRM software for my business which is bliss. Since I am all about lead generation and management, I can use this product to give me just that. It focuses in better and modern CRM solutions which have come to bring results in terms of sales. It is easy to use and does not have any redundant functionality to it which is convenient. Cons I can suggest a few things that if they were added it will favor me in terms of my needs. There should be more analytics in the system. The developers should include more analytics to help forecast sales. Also, the billing functions should improve in the sense that you will be able to analyze and track payments. Review Source Joanna G. Social Media Manager Food & Beverages Used the software for: 1-2 years ### "Super friendly and easy to use." January 23, 2021 5.0 Overall helped a lot with the time response to the leads. Pros Made it easier to integrate the Marketing team with the Sales team. This platform helped to optimize the time response from 50 minutes up to 10 mins. Also, the tracking method of each lead helped us with the insights to use for new ads in social media. Loving the integration with an app for smartphones. Cons Is pretty expensive per user for a start-up. It sums up a lot when you're starting to operate. They need to improve how the software deals with the duplicated items, it doesn't sum up, you need to choose one or another. Review Source VR Verified Reviewer Vp sales Telecommunications Used the software for: 1-2 years ### "Puntos fuertes y puntos negativos. " September 12, 2023 5.0 Muy bien. Pros Los flujos de trabajo. Son muy buenos para un equipo de ventas. Cons El servicio al cliente es bueno pero piden videos siempre y es imposible darse el tiempo para eso cuando hay mucho volumen de trabajo. Review Source Response from Pipedrive February 12, 2024 Thank you for your feedback! MS Marco S. Territory Manager South Pharmaceuticals Used the software for: 1-2 years ### "Pipedrive Review " March 1, 2023 5.0 My overall experience with Pipedrive has been excellent. The software is user-friendly, efficient, and has made pipeline management a breeze. Pros I've found Pipedrive to be an incredibly intuitive tool for pipeline management. I was able to set up and customize my pipelines in less than 15 minutes, and the numerous features such as custom fields and integrations have made tracking progress and managing deals much more efficient. Cons The billing system can be somewhat complicated to navigate. It took me some effort to figure out how to downgrade from a more expensive plan to a less expensive one. Review Source Mark T. VP of Business Development Marketing and Advertising Used the software for: 6-12 months ### "A full-featured CRM that is easy to use" April 23, 2019 5.0 I can easily track my communications with clients and prospective clients. I like how it integrates with Gmail, making for efficient communication and record keeping. The search functions work well. Pipedrive allows me to keep track of all my clients and prospective clients with ease! Pros Pipedrive has every feature that I wanted in the two other CRMs I have used in the past. Once you become familiar with it, Pipedrive is very intuitive to use and has automation features that can (possibly) save you time on data entry tasks. It integrates well with Gmail, allowing me to communicate by email directly to clients through the program. Cons There was a bit of a learning curve, but with just a bit of effort it is easy to overcome. Sometimes the automated data-fill function pulls up erroneous or inaccurate data, but that is probably not the fault of the CRM itself. Review Source VR Verified Reviewer Assistant Editorial Director -- Databases Used the software for: Less than 6 months ### "The best for that I spend" May 31, 2018 5.0 Pros I pay the cost of Pipedrive out of pocket, and it is so valuable to me that I don't even care that the company doesn't cover the cost. The combination of practices I've adopted from reading Jeb Blount's book on Fanatical Prospecting combined with Pipedrive to help manage those processes has been game-changing. I've gone from worrying about hitting my quotas to worrying over having too many new projects. My favorite aspect of the software is how little one needs to enter in order to get a deal going. Just contact name and deal title. Everything else can be filled in later as the deal progresses through the pipeline. I also like that I can fill in contact fields from the deal page. The mobile app is super-helpful, and saved the day for me today by allowing me to quickly review the status of a deal when a contact arrived for a surprise meeting. (I was able to surreptitiously review the deal notes to date while the contact poured a cup of coffee). Cons Any product has rough edges. One with Pipedrive is that calendar appointments open in modal windows. That in itself is not awful, and the real problem is that one can't click on a contact name or deal name from those model windows and be taken to the contact or deal page to review notes. Some of the reporting confuses me and seems less than intuitive, and I end up having to think through over and over again what a given report is telling me. Review Source MH Mahlon H. Owner Food & Beverages Used the software for: 2+ years ### "Great sale tool for helping you turn leads into sales" October 18, 2023 5.0 Helps you stay organized and remember all the details. Pros It keeps track of sales leads and customers you have been trying to keep up with. Sometimes it takes multiple visits over years of time to get a lead to turn into a customer. This is a great way to keep track of everything and set up reminders to check back in at the right times. Cons It can take a bit to figure out all the features like most software products, but once you get there it's a gem. Review Source Response from Pipedrive March 7, 2024 Thank you for sharing your insights! Barban E. CEO Information Services Used the software for: 1-2 years ### "Even small company can have a CRM at a fair cost" November 5, 2021 5.0 Pros Easy to use to keep track of all the deals, with the custom fields we can even keep track of the money due from the customer. I could not run the company without it. Cons I feel like there is a lot of features that are not so well presented and I feel I'm not using the full potential Review Source Response from Pipedrive February 15, 2022 Hey Barban! Thank you for your feedback! We are very happy to know Pipedrive is part of your business! The best way to stay updated on new features is to follow our blog and subscribe to our newsletter. You can also explore our Pipedrive Academy for any features you might not have discovered yet. You can also check out our Pipedrive Community, where you can ask questions and share experiences with other Pipedrive users, and find updates on our newest features. If you have any questions, please do not hesitate to contact our support team and they will be happy to help! Kind regards, Pipedrive Team AWC Abdul Waudud C. Mobile App Developer Computer Software Used the software for: 6-12 months ### "Pipedrive Works Great For Both Startups And Enterprise Clients" March 3, 2022 4.0 Pros I must say Pipedrive is a very user-friendly CRM solution. It's very well designed and organized its key features keeping in mind of both amateur and experienced users. It also works very well with the entire marketing and the sales process. Lots of 3rd party apps and software can be integrated with Pipedrive with a little effort, which I really like. In fact, it delivers great value for the price in comparison to many well-established CRM giants. Cons Pipedrive works great for me with small sales & Marketing team. But some of my friends who have large sales & Marketing team complaining about Pipedrive for lack of feature. Review Source Response from Pipedrive March 4, 2022 Hi Abdul, Thank you very much for your feedback! We work really hard to provide the best experience ever! If you ever have any doubts or need any help, please do not hesitate to contact our Support Team. They will do their best to help set up the account and/or with tips! If you would like, you can also add your feedback to our Pipedrive Community (community.pipedrive.com). Here other community users can see this, upvote, comment, offer workarounds and share their experiences. The best way to stay updated on new features is to follow the "What's planned" section in the Pipedrive community here. You can also follow our blog and subscribe to our newsletter. Have a lovely day! SG Sundeep G. WaveMaker Consultant Computer Software Used the software for: 1-2 years ### "Pipeline management done right!" August 29, 2018 5.0 Pros PipeDrive is easily the best tool ever created for Pipeline management, it save a lot of by making everything simple, you setup the system and everything will be fine. There is absolutely no complication involved in whatever task you want to accomplish on PipeDrive, the tasks can be easily created and you can get an insight into your pipeline with one glance. Not only creating tasks it is also easy to move an account from one stage to another. PipeDrive integrates beautifully with email and most of the times there is no need to create tasks. No matter how much every I try and explain, everything falls short of the simplicity and power of PipeDrive. If there is one tool which is built for perfection the PipeDrive possibly is that tool. Cons PipeDrive does everything that it is supposed to do, there is absolutely nothing that it doesn't cover with it's simplicity and power. PipeDrive is the best! 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