# Page 16 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 16 - Reviews of Pipedrive ## Showing most helpful reviews Showing 376-400 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PJ Pawan J. Senior subject matter expert E-Learning Used the software for: 1-2 years ### "Never miss a potential customer with Pipedrive support" March 5, 2023 4.0 Integrated with our website to drive customer engagement and satisfaction. Also used for lead generation along with other tools. Pros Perfect application for lead generation. Makes form fillup attractive and interactive so customer retention is high. The live chat feature is also excellent for solving customer queries and driving interest and trust building. It also provides an option for managing the most active leads in the pro version. Cons Lots of competitive apps in the market with lower price point. Less advanced live chat feature than other service providers. Sometimes the chat gets disconnected in between leading to loss of potential client. Forms are difficult to create from scratch although several saves format can be used. Review Source RM Rashi M. SMM Broadcast Media Used the software for: 6-12 months ### "Streamline your sales process with Pipedrive: a review" December 27, 2022 5.0 Overall, Pipedrive is a useful tool for businesses looking to streamline and manage their sales process. The intuitive interface and customizable pipeline make it easy to track deals at every stage, and the detailed reporting and integration with other tools make it a comprehensive sales management solution. While there is a bit of a learning curve, the benefits of using Pipedrive may make it worth the investment for many businesses. Pros Intuitive interface: Pipedrive has a clean and intuitive interface that makes it easy for users to track and manage their sales deals.Customizable pipeline: Pipedrive allows users to customize their sales pipeline to match their specific process, making it easy to track deals at every stage.Detailed reporting: Pipedrive offers detailed reporting and analytics, allowing users to track their performance and identify areas for improvement. Cons While Pipedrive has an intuitive interface, there is a bit of a learning curve to get the most out of the tool. It may take some time for users to become proficient with all of its features. Review Source VR Verified Reviewer Controller Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great for keeping track of leads" October 27, 2022 5.0 We use Pipedrive within our company to track and report on leads. It's a seamless software that has proven it's wealth day after day. Being able to have multiple users access the information in real-time has been a game changer for us. Pros We use this software to track leads within our company and it's seamless! Cons We haven't found any limitations with Pipedrive after many months of use. Review Source Response from Pipedrive March 9, 2023 Hey! We truly appreciate your insights! Thank you! Do not hesitate to contact our Support Team if you have any questions! Sara B. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "My best option when I have to choose a CRM" November 29, 2021 5.0 There are a ton of highlights that are accessible. The combination of Pipedrive and other applications makes it an extraordinary CRM and monitors correspondence. Having a detachment that can puncture all notes and see all relations is an extraordinary highlight need to give phenomenal customer administration. Pros PipeDrive has a wealth of choices to create and set for landmarks and follow up and we like those capacities as they assisted us with keeping steady over our game. Simple to use to monitor every one of the arrangements, with the custom fields we can for sure monitor the magnate due from the customer. I was unable to run the organization without it. Cons PipeDrive turns out incredible for overseeing leads and working a possibility into a client yet does authentically little for genuine plan activity or errand activity with regards to managing verifiable orders by a client. Review Source PL Paule L. Edvance Fund-Raising Used the software for: 6-12 months ### "Transformer les ventes avec Pipedrive : avantages et inconvénients" March 28, 2023 5.0 Mon expérience globale avec Pipedrive a été positive. Je crois que cela m'a aidé à rationaliser mon processus de vente et à rester au top de mes tâches. Pros J'ai pu gérer facilement mon pipeline de ventes, visualiser mes progrès et rester organisé. J'ai apprécié son intégration transparente avec les autres outils que j'utilise, ce qui rend mon flux de travail plus efficace. Cons J'ai rencontré certaines limitations avec les fonctionnalités de création de rapports et d'analyse. J'ai senti qu'ils pourraient être plus robustes et personnalisables pour mieux répondre à mes besoins. Review Source KL Karin L. Hr Oil & Energy Used the software for: 2+ years ### "Great sales software" November 7, 2022 5.0 Very happy customer and I would recommend it. Pros I was looking into different softwares happy I picked such a clear and easy to use tool. Cons So far im happy with the features im using, I should explore it more myself. Review Source Response from Pipedrive March 9, 2023 Hey Karin, Thanks for sharing your feedback! Keep an eye on our Community (https://community.pipedrive.com/ and follow the news about Pipedrive! If there is anything we can help with, let us know and we will be more than happy to help! AP Alexis P. Design Manager Construction Used the software for: 1-2 years ### "Pipedrive Has Been an Exceptional and Super Effective Software" March 12, 2024 5.0 the experience I have with Pipedrive is amazing. Pros I like the reliability of Pipedrive. It has been and amazing customer engagement tool that has been working so well. It is so affordable. Cons I do not dislike Pipedrive at all. Pipedrive has been so amazing. Review Source Response from Pipedrive June 12, 2024 Alexis, we are delighted with your comments! Thank you for your feedback! Krishna L. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "It's great program that balances power and usability perfectly" February 22, 2022 4.0 Pipedrive has been an overall success for our small team's use case, however we have other CRM installations that require a lot more personnel to administer. As a result of Pipedrive's enhanced exposure in our transactions, we saw an increase in sales. Pipedrive was an invaluable tool in the development of transactions and sales that I was able to follow up on. Pros I enjoy the fact that it covers the fundamentals of a CRM system. While it's simple to set up, it doesn't support the most complex and time-consuming applications. It's a great way to keep track of your leads and make them more visible. These technologies are essential in today's world of remote sales teams. It holds everyone in the team to account. Cons Quick searches are difficult to do with the pipeline view function. A feature that allows me to alphabetize the columns would be ideal. Review Source FE Fay E. Director of Operations Hospitality Used the software for: 2+ years ### "Pipedrive in Pet Care" November 21, 2023 5.0 love it, highly recommend it. The ease of using the templates and auto emails makes front desk life much easier and cuts down on errors and time waste. Also improves client experience we detailed professional emails available at a click of a button Pros Ease of streamlining sales process and the ability to make any team member a confident front desk associate. Cons Building it out - I needed to hire to do this, and I do not love how the template emails font doesn't show in PD, so it is easy to have templates with two font types if you edit them. Reason for choosing Pipedrive ease of use for multiple locations and multiple pipelines Review Source Response from Pipedrive April 17, 2024 Fay, we are happy to know you love Pipedrive! Thank you for sharing your experience. MD Mark D. CEO Computer Software Used the software for: 2+ years ### "It's visual and that makes it easy" May 5, 2022 5.0 Pros I like the visualization of deals in the KanBan style. Makes it easy to get an overview and make changes with drag & drop. Cons You can transfer created automations to another user. That's annoying, especially when employees leave the company. You then have to rebuild the automations. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was way too expensive and Pipedrive is easier, a more fresh solution. Review Source Laurent C. Directeur Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Top mais cher pour certaines fonctionnalités " September 19, 2020 4.0 Pros Facile à prendre en main, très ergonomique, clarté dans les intitulés de champs, possibilité de filtrer les contacts dans tous les sens entre tous les catégories (Pas tjs le cas chez les concurrents ou souvent plus compliqué) L’intégration native avec pas mal de logiciels sur la marketplace Cons Emailing Il manque une intégration native en synchronisation avec sendInblue pour une synchronisation dans les 2 sens des contacts Faire payer le prix fort pour envoyer des emails groupés sans possibilité de définir un groupe, et limités à 100... On ne peut pas figer les colonnes en vue tableau comme basiquement sur un tableur Il manque un bon module de devis/facturation bien intégré Review Source WA Waqas A. Campaign Marketing Pharmaceuticals Used the software for: 1-2 years ### "It is the best friend of a sales professional" January 13, 2023 4.0 No doubt it was a great sales CRM with great pricing but features are limited and the business grows you are left with a CRM ideal for small businesses. Pros 1\. Very good at lead management2. Easy to track the activities of leads3. Great for partner management4. Excellent UI5. Great pricing structure Cons 1\. Limitations on the bulk email sending2. Limited integrations options3. Reporting and forecasting was poor Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Review Source Virgil N. Managing Broker Real Estate Used the software for: 2+ years ### "Pipedrive keeps my life in order" August 25, 2021 5.0 There is no way I could run my business today without PD, there is just too much information. PD puts you onto the next level of business when you get this software and it more than pays for itself every year. Pros This has all of the standard items that you would expect from a CRM. What I like most though is their innovation, I truly get excited every time they announce an update because it is always using tools that I didn't know I needed. Cons I've looked at switching to Salesforce 2 separate times as my business grew and each time I've always come back. Pipedrive doesn't have 1 item that I don't like and they are pushing way ahead of the pack. Review Source Jonathan G. Board Member Civic & Social Organization Used the software for: 2+ years ### "Simple enough for the whole team to use" January 29, 2019 5.0 for us this has been a game changer for our small finally having a good sales CRM that all opted into which is the key. Pros it's simplicity for the sales team has been great, with very little push back for "extra work" needed. It's history for leads and sales and notes and emails has been fantastic to have and again there because it's easy to plug in or bcc specific deal email addresses. They also have great integration with a number of other application as well as with zapier to fill some that are more specific. Cons wish the reports and report calculations were could be more customized for specific things we'd like to see though this might be because we're at the base plan so could be something offered to higher level subscribers. Review Source VR Verified Reviewer Demand Generation Manager Computer Software Used the software for: 2+ years ### "decent CRM for SMB" February 9, 2021 4.0 When your needs are basic, and database not too big, it is a good software. When growing, it might not be sufficient. Pros deal management is easy to understand and to set up. It is also quite easy to move deals from column to column, and have a colleague take the lead. Cons API and set up with other tools is generally limited. You will often need a third party tool like zapier to handle things. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Review Source Adriana S. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "The best CRM in B2B" March 27, 2023 5.0 Pros I was using hubspot, but was not the best in my business that is B2B when I discover pipedrive my life changed, because let me track my clients in a better way. Cons I don't really have anything against, was the best solution for my business so far Review Source Glena Cristina A. Directora ingenieria producto Textiles Used the software for: 6-12 months ### "An intuitive and efficient CRM tool" May 2, 2023 4.0 Pros One of the most useful features of Pipedrive is its ability to easily create a custom sales funnel, allowing you to clearly visualize the sales process and track progress at each stage. I also love that I can sync my email and schedule reminders to follow up on important emails and calls. Cons some advanced features are only available on the most expensive plans, which could limit the ability of some small businesses to take full advantage of the tool Review Source VR Verified Reviewer Office Coordinator Biotechnology Used the software for: 2+ years ### "The software is like having your own experienced personal assistant." January 20, 2022 4.0 Pros Whether its working on a minor or major financial project, the software allows you to handle so many different tasks all at once Cons Not knowing when I first got the software if it was truly worth the money and how it differed from the competitors Review Source EHdP Esdras Henrique de P. CEO Information Technology and Services Used the software for: 2+ years ### "Pipedrive é o futuro do marketing" August 16, 2023 5.0 Pros Meu time comercial simplismente não funcionaria sem o pipedrive, se tornou uma ferramenta essencial para minha empresa Cons Algumas funcionalidades que simples acabam sendo pagas mesmo sem necessidade Review Source Response from Pipedrive September 19, 2023 Esdras, we are happy to know about your experience with Pipedrive! Reach out to Support if you need any help! AM Anas M. Director Information Technology and Services Used the software for: 1-2 years ### "Pipedrive is the best!!" December 25, 2022 5.0 Love it, the team loves it as well. Pros We have been using this software for a while and it is an integral part of the business Cons All is good so fat and the team is good at sending updates Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Price Review Source VR Verified Reviewer Consultor Técnico Internet Used the software for: I used a free trial ### "Pipedrive" September 26, 2023 4.0 En general ha sido positiva, es una aplicación relativamente fácil de usar, flexible y potente que puede ayudarte a mejorar las ventas. Bastante personalizable con una relativa facilidad de uso y con grandes opciones de personalización para conseguir mejorar las ventas y su gestión. Pros Su facilidad de uso y lo flexible que puede llegar a ser, es muy intuitiva aunque no tengas grandes conocimientos. También tiene grandes opciones de personalización para poder configurarla a tus necesidades. Tiene un buen sistema para agilizar las ventas y automatizar tareas repetitivas optimizando el tiempo. Se pueden realizar informes de ventas muy buenos y ver oportunidades de ventas así como el envío de correos electrónicos automatizando su gestión. Cons Le menos positivo es su precio de inicio. Puede dejar fuera a muchas personas y empresas que no dispongan de un presupuesto adecuado. También el soporte que en algunas situaciones puede llegar a ser complejo encontrar, creo que eso debería de mejorar. Review Source Response from Pipedrive March 7, 2024 Thank you for sharing your feedback! To chat with our support, log in to your Pipedrive account and click the “Quick help” question mark, then “Chat with us”. More information here: https://support.pipedrive.com/en/contact-us JW Joel W. Program Manager Environmental Services Used the software for: 2+ years ### "The best CRM software" February 19, 2024 5.0 I like the automation in lead generation thus translating to increased sales. Pros It simplifies complex sales tasks thus saving us a lot. It also helps us massively on lead generation and follow up. Cons I like everything about the software. I have not yet experienced any shortcomings with the software. Review Source David D. Managing Director Information Technology and Services Used the software for: 2+ years ### "It's an Okay CRM - But that's about it " March 6, 2023 2.0 The software is good, but it falls down with project management. Pros Has good lead generation forms, web visitors tool is very handy as well. Cons They recently released a project management tool, it's very incoherent and unfortunately is much more trouble than what it's worth. Was expecting to have an 'all in one' system but it fails to achieve this. Review Source AG Andrea G. CMO & Co-founder Consumer Electronics Used the software for: 2+ years ### "Probably the best Sales CRM for a startup" December 29, 2022 5.0 Pipedrive is maybe the best Sales CRM for startup because it is affordable and you can leverage power system of automatic workflow for contact management Pros After 1 month of deploying it, we were already power users! Cons It would be great if it will integrate in the future email marketing services Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Katie L. Associate Director of Internal Communications Performing Arts Used the software for: 2+ years ### "Good Solid CRM for a Small Organization" November 22, 2018 5.0 We hadn't been using a CRM to help us manage our contacts and sales. Pipedrive allowed us to get a much better grasp on what was happening with our sales and to improve our results. Pros As the sales manager for a small non-profit theatre company, I decided to go with Pipedrive as our CRM because of its affordability and features. It integrated easily with our website and Office 360. Being able to see our pipeline at a glance allowed us to make fast and accurate projections and to improve our sales considerably. Cons The initial data transfer was somewhat difficult. Part of that had to do with the fact that we attempted to do it ourselves from a very out of date database. Once we got the data transfered, however, it went well. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.