# Page 17 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 17 - Reviews of Pipedrive ## Showing most helpful reviews Showing 401-425 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LB Laurent B. Responsable relation client Food Production Used the software for: 2+ years ### "Un bon logiciel pour la gestion des clients " June 30, 2023 5.0 Globalement j’en suis très content, un CRM très complet et performant pour la gestion de la relation client. Pros La prise en main du logiciel est très facile. Tout est très simple dans l’utilisation. Les fonctionnalités pour la gestion de la relation client est vraiment très bonne. Cons Lorsqu’on passe sur la version mobile il y a moins de fonctionnalités présentes. Review Source Keith D. Project Manager Financial Services Used the software for: 2+ years ### "“Intelligent CRM for Your Sales Team”" December 30, 2022 5.0 Pipedrive is a sales-oriented customer relationship management solution that help you store massive lead information. With over 100,000 companies using Pipedrive daily, sales managers are allured by the visual design and robust interface. When using Pipedrive, everything is in one platform, allowing your marketing team to spend most of their day creating relationships and building sale pipelines. Pros Pipedrive is really great at managing contacts. They have an email software with templates that is very useful for me. Cons They could have better customer support. I sent them a message regarding their search bar and they didn’t address the issue correctly. Review Source VR Verified Reviewer HR & Talent Manager Computer Software Used the software for: 2+ years ### "Easy to use for small recruitment needs!" September 27, 2018 3.0 Pros I work for a small company that recruits about 12-15 people per year. This means we don't get thousands of applications so I find Pipedrive to be perfect. It is easy to use and the interface is relatively simple. All I really need is a place to store candidates and see where they are in the pipeline. This does that! It's also easy to integrate with Zapier so applications are automatically uploaded. Overall, pleasant experience. Cons I don't think it would be very conducive to a bigger applicant intake. I also don't love the analytics in Pipedrive. I can work with it and see some interesting patterns and data, but it's a bit confusing and not super easy to use/understand. Review Source VR Verified Reviewer Lead Software Test Automation Engineer Used the software for: 2+ years ### "We used Pipedrive CRM following the advice of our partner and never regret" July 13, 2018 5.0 Putting our sales process and client interaction in order Pros Most of all, I like analytical features of Pipedrive. In particular, this is ability to track how sales with particular client go and ability to create sales funnel reports. Also I used a lot a feature of integration with Google calendar and deals follow up. With a whole mess of email correspondence we have, Pipedrive really made things easier and more organized. What I also like is ability to make notes of past client appointments. This is a great feature as every client feels pleasured as they realize I remember them. Cons Customer support is really slow. We needed to stay long on the web chat until specialist got available. Review Source Katharine H. Marketing and Sales Used the software for: 6-12 months ### "Helps me plan and organize the right approach for each unique customer." May 10, 2018 5.0 Pipedrive's ability to track large numbers of prospects. Thanks to the ease of record-keeping I can "remember" each discussion with each prospect, no matter how long it has been since I spoke to her or him last. I can even do it on the road. Pros It's easy to plan appropriate communications for each prospect. If one prospect seems eager to move ahead, I can make a note to call or email the next day. On the other hand, if a different prospect is hesitating, I can make a note to call in three weeks. If her tone of voice is frosty, I can tailor my approach as needed. Once I've made the note, I can forget about her. When Pipedrive reminds me to call again three weeks later, I have the notes about all our conversations right there in front of me. Boy, do I sound attentive and well-organized. Cons I'm not a tech person, but I've had to set it up myself because I'm the only person who uses it in the company. I'm sure there are things I can do, particularly making batch updates, but the idea of customizing seems overwhelming. Review Source CS Carlos S. Business Developer Financial Services Used the software for: 2+ years ### "My experience with Pipedrive " June 4, 2019 1.0 I have been using Pipedrive for years now mainly in the beginning phases of my business. I am a certified Zapier Expert by the way, which is how I was able to truly add MUCH NEEDED POWER to Pipedrive because alone it is very basic and does not offer THAT MUCH VALUE. The workflows that Pipedrive allows don’t offer much at all and you are better off using a different CRM if you want more internal integrations or workflow automations. That, or you can hire someone to vamp up your Pipedrive CRM using Zapier and other applications to link them up, however that will incur additional cost that other CRMs don’t need. Ontraport for example is one of the many CRMs that offer so much more when it comes to built in workflows and provides a wider set of options, and if you incorporate some Zapier into a CRM like Ontraport, you would be left asking "Pipedrive who?" I am a business developer and have helped many start up companies with their growing pains and have always set up their CRMs. I ONLY RECOMMEND PIPEDRIVE to the people who are early in the beginning phases of their company. Mainly because of the price point, but if any client is willing to pay for a more powerful CRM and a CRM that will provide more value now and in the future, I stray away from mentioning Pipedrive at all! You just have to know what you pay for and after my years of experience, I could just not recommend such a limited platform to my clients! Also the customer service side of things at Pipedrive could be better Pros It is an affordable option compared to CRMs that are actually very powerful. Cons It is extremely limited unless you implement ZAPIER, but even then you can find other CRMS who have built in automation to avoid incurring the $100s zapier may cost you. Review Source Alexandre R. International Account Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "L'outil fait le job" November 10, 2022 4.0 Pros Simple d'utilisation, présentation claire Cons Bugs intempestifs, pas vraiment généreux au niveau des fonctionnalités Review Source Response from Pipedrive March 9, 2023 Hi Alexander! Thank you very much for your feedback! We apologize for any inconvenience the slowness experience may have caused in your business, we can understand how this can impact your work. Service interruptions can be caused by different factors but we can guarantee we will look into any issues being reported carefully and as quickly as possible. We would like to reassure you that our Support Team is here to help you 24/7 and we will be more than happy to help with any questions you might have. Once again thank you for providing us with this feedback. PR Paulo R. Vendas Apparel & Fashion Used the software for: 2+ years ### "Muito ótimo " October 15, 2023 4.0 Atenção espetacular e gostei de verdade Pros Muito ótimo produtos e excelente cliente Cons Muito falta de atenção mais o resto muito ótimo Reason for choosing Pipedrive Por causa da atenção dos funcionários e muito atencioso ao cliente Review Source Response from Pipedrive March 7, 2024 Thank you!! :) Dinos P. President Internet Used the software for: I used a free trial ### "It’s okay; too complex" February 19, 2022 4.0 Pros PipeDrive excels at keep track and segmenting potential clients, current clients and the pipeline is mostly easy to use. Cons Customer support was only okay; clearly overseas and had trouble getting across my point at times. Alternatives considered [Capsule](https://www.capterra.com/p/124041/Capsule/)[Cloze](https://www.capterra.com/p/186061/Cloze/)[Nutshell](https://www.capterra.com/p/144340/Nutshell/) Review Source Response from Pipedrive March 10, 2022 Hi Dinos, First of all, I would like to thank you for your feedback as this is what helps us improve our services and make sure we can always stay on the right path. I am very sorry to know that you had this experience with our support team and that we could not address the issue in the best way possible. This is not what we expect to happen at all when contacting us regardless of the method we are using. We are always here to help you, if need any help or have any questions, please do not hesitate to reach us. Once again our apologies for any inconvenience this may have caused to your business, and feel free to contact us anytime you need. Regards, Luiza Carvalho Pipedrive Team VR Verified Reviewer CEO Computer Software Used the software for: 2+ years ### "Billing scammers" July 25, 2020 1.0 Pros The software is easy to use and doesn't require much training. Cons Their support is beyond horrible. They recently introduced a policy where once a subscription starts, you cannot reuse the credits for other users, even if you paid for 365 days and only used for 1 day. One day is pro-rata, the other day things are completely different and they don't even notify you. Out of nowhere they will do these unexpected things. Their platform goes offline every month or so, or it's a bit slow, or they calling system stops to work. They don't care and won't accept any blame. In the end you are trusting your data to a company that won't care about your data. Be aware. Review Source VR Verified Reviewer Business development executive Information Technology and Services Used the software for: 6-12 months ### "Good CRM with all features " November 9, 2023 5.0 Overall working with Pipedrive is good and effective experience, it's well featured CRM . Easy to use and support system is also good Pros It's trusted and good CRM for working, easy to handle lead and we can generate lead also. Cons Nothing much for disliking, good to go far. Review Source JJ A. Content Manager Human Resources Used the software for: Less than 6 months ### "Best CRM for recruiting/talent management " December 15, 2021 5.0 This is by far one of the best CRM’s I’ve ever used. Have used HubSpot and many others, which were a lot less user-friendly and way more expensive. Pros I love the workflow, automations, and ease of use. Cons The only thing I didn’t care for is how the email sync is displayed in the software (I just use outlook anyway) Alternatives considered [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Pipedrive Ease of use, easy import, and didn’t make me use a work email address for sign up Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) More user-friendly and cheaper Review Source El houcine B. imprenditore Apparel & Fashion Used the software for: 2+ years ### "il mio contabile di fiducia " February 15, 2023 5.0 esperienza positiva nel complessivo , consiglio a tutti i imprenditore che vogliono tracciare i flussi di vendite Pros molto utile per controllare le vendite mensili Cons il costo per avere tutte le varie funzioni è decisamente alto , e può intimorire molti utenti Review Source IR Igor R. Customer Success Team Leader Internet Used the software for: 1-2 years ### "Unnecessarily complicated" December 10, 2023 3.0 Pros Pipedrive has all the functions you can demand from CRM. It allows you to keep track of your deals. Cons It is way too complicated as a CRM. Filtering and reporting are way too hard in compare to other CRMs. Review Source Response from Pipedrive April 17, 2024 Igor, thank you for sharing your insights! We will forward this to our dedicated teams. VK Varun K. System Administrator Information Technology and Services Used the software for: 2+ years ### "Great tool for staying organized and up to date with email marketing and the prospects!" September 21, 2018 4.0 Pros We have customers buying our products from all around the world and keeping a record of their contact details and purchase history is very easy with the help of Pipedrive. When we get a new customer sign in to a contract with us, our marketing team who runs another pipedrive campaign just forwards the deal to us and we only have to save it to our database and it will be added to the existing customers list. We then add activities to this deal to stay connected always.They are as follows, setting a feedback enquiry after one week, if receive a feedback set another activity to let the feedback team to reply to the email etc.. This can keep everything from getting a lead to inviting a customer to come back to our service again organized well. With the help of pripedrive we see our customers are happy how we treat them even after closing the sales. Cons There is no facility to add an auto responder when someone answers to our feedback inquiry. Sometimes the web browser application freezes and takes more than 10 minutes to recover. Review Source A. Alan .. Sales Marketing and Advertising Used the software for: Less than 6 months ### "Pipedrive - it could be so good" August 24, 2018 3.0 its a crm doing what we want a crm to do - collecting and storing client information and allowing you to book in future contact with them. It has some pretty clever features but also some annoying ones. Pros The map function is great - it shows your contacts on a map which is really handy. the way you can customise filters in any field and save it is as a filter is great and easy to use. The search searches everything including Cons Live chat with customer service was great when we were on free trial, not sure if its a coincedence but once we started paying and using it the response time has changed from minutes to hours or days. It was great at first and wouldn't have used it without it being so quick but i guess thats the point... Had heaps of troubles with imports, still not sorted out and there is only 1 person in Australia who can assist but i think it is a secondary line of business for him. Would have been happy to pay for support It doesnt manage people well if their email address is not in there - default is it creates a new person which means lots of duplicates (with weird names automatically created from email address)or the other option is Pipedrive turn off this function by request and it does nothing - our previous crm had unassigned email where all the emails sat until you created a new person or assigned an existing one - it was the main method we used for adding contacts to the crm so not having it is a problem, we will have to work out some way of tagging existing contacts and then go through weekly and filter out non tagged ones and fix them so theres a workaround but its annoying for something i thought would be a pretty common issue. if you click on an activity in your activitiy list it gives a pop up screen to edit the activity and only allows you to see info about that activity not anything on the company, if you go from the company page and click on the activity is better but n Review Source IE Irma E. Advisor Oil & Energy Used the software for: Less than 6 months ### "Pipedrive Review" November 29, 2023 5.0 My experience has been overall positive with Pipedrive, since we have been using it we have been able to manage all of our customer relationships, being able to follow all of our sales, and even helps you put automated tasks, and follow up with them. It has been as well a great way to interact with our customers, and gain a better insight to all of the sales process. Pros The thing I like the most about this app is that it has help my managment team to be able to manage sales activities but also to be able to observe and monitor better deals and tells you what your sales priorities would be. Cons I like the concept of the app but if its the first time you are going to use it it is not very user friendly it is hard to understand, it does help a lot but you have to be well trained to use it. Review Source Response from Pipedrive April 17, 2024 Irma, we are happy to know your experience has been overall positive with Pipedrive! Thank you for your feedback, it is essential to us! Selim D. Sales Manager Hospital & Health Care Used the software for: 1-2 years ### "Good Value for Money" January 12, 2022 4.0 Overall, it's great value for money. It's an ocean that can only be fully experienced after mulitple years of use and definitely cheaper than more famous/better alternatives Pros Lots of 3rd parties that can be integrated into the software and that makes both sales and operations processes very easy Cons Not a main issue, as all softwares have bugs from time to time, but sometimes the mails you send dissappear and you can't see them inside the deals, which makes it hard to track from inside the CRM. When you try and find it on gmail or something, it triggers the mail tracking and it seems to have been opened by the customer when it's not. This has become an issue more than a couple of times. Review Source Daniel W. Managing Director Computer Software Used the software for: 2+ years ### "Great intuitive sales CRM" May 24, 2021 5.0 It's excellent software and draws the line between power and user-friendliness well. One of the hardest things for a CRM to achieve. Pros The best thing is the highly visual representation of a sales pipeline. Whilst 'kanban' is not rocket science, Pipedrive implements it very well and the ability go have multiple pipelines all flexibly named is great. Cons The reporting really hasn't clicked for me and some of the reports are quite tricky to understand. Review Source Anuj S. Inttern Information Technology and Services Used the software for: Less than 6 months ### "Support which helps the growth" May 19, 2023 5.0 Pros Pipedrive has amazing software traits. It consists of customer support, flexibility, timely notification, bug-free sales, friendly user interface. As I'm a fresher but I actively and properly use this software, It enhance productivity. Thanks for making my work easy and helping me 24/7. Cons Pipedrive has good features for advanced features I have to figure out seniors or tutorials. The price factor also hit me as a startup company its quiet expensive. But I can confidently say that it is worth using. Review Source Matthew S. Sales Manager Machinery Used the software for: 2+ years ### "The most user friendly CRM I have found yet" February 10, 2019 5.0 Great. Easy to use, realistic pricing, very good customer support (not that you need it much) Pros My team has both IT savvy and (very) non-IT savvy people and they all find Pipedrive easy to use and thus it gets used. I looked at a number of other CRM's and they all seemed to be very clunky and hard to use plus they were very expensive. It does 99% of what we want it to do. Cons I'm waiting for the NetSuite (our accounting software) integration to be released as i would like to see all sales on Pipedrive and thus can track against budget (we have a number of sales that we don't put through Pipedrive for various reasons). This NetSuite is coming but it is not here yet. Review Source Rishabh K. Senior Marketing Executive Telecommunications Used the software for: 1-2 years ### "Affordable & User friendly CRM" December 13, 2022 5.0 Pros Ease of use is nice. The UI also looks nice and a newbie can also understand it's functions within a day or two Cons Filters while viewing different deals/leads should be made more comprehensive and easy to use Review Source LC Ladislav C. Digital marketing manager Security and Investigations Used the software for: 1-2 years ### "Easy to use cloud CRM with many native integrations" March 22, 2023 4.0 In general it is a good CRM tool with many useful integrations, good UX, quite responsive support. Pros The search bar works perfectly and its very easy to find any record thanks to it. Cons Its not possible to filter and export all participants for a deal/s. Review Source AS Anatoli S. Head of Sales Medical Practice Used the software for: 1-2 years ### "Simplicity versus functionality" December 7, 2016 4.0 I expect not a lot of people will give you a comprehensive review in this field. Either it will be someone who is not really using it, or someone using it and not having the time to properly describe it (we are all at work after all). I will focus on one thing - the bulk stage edit and automatic emailing update API. Basically, pipedrive lacks a tool that allows me to sync my leads with my Gmail account so that when that first email is sent, they move into the first stage (or whichever). In relation to this, I also would like to recommend installing a more appropriate exporting tool for tasks. I cannot seem to get the emails out of pipedrive for the life of me. There is only this one exporting utility in the general settings submenu (why not on the homepage or under activities?). Pros Simplicity Review Source Response from Pipedrive January 30, 2017 Hi Anatoli, Thanks for sharing your feedback with us, this is always welcome! Unfortunately in Pipedrive natively you can¿t change the deal stage based on sent emails. However, you can for example do this with Zapier and Gmail. So for example when a new email is sent via Google, you can have this updated a deal in Pipedrive, the guys from Zapier can help you set this up if necessary: https://zapier.com/zapbook/gmail/pipedrive/ Currently our team is working on adding the exporting option from the list in your activities. Once this is finished in a couple of months amongst with other updates to the lists in Pipedrive, you will be able to filter your activities and export them out from your activity list view. Email exporting is currently not in the plans. However, since you basically copy your emails from the mail client to Pipedrive, all your original emails are still inside your email client to find. Have a great day and kind regards, Mike WA Wilim A. Head of Education and Community Development E-Learning Used the software for: 1-2 years ### "I Always End Up Coming Back" February 22, 2023 4.0 Pipedrive is a great CRM that offers excellent value for money. I have used several other CRMs in the past, but I always end up coming back to Pipedrive. Its user interface is intuitive and easy to use, and the integrations with third-party apps are top-notch. Overall, my experience with Pipedrive has been positive and I am confident that it will continue to serve my sales team well in the future. Pros Pipedrive is the best CRM I have used in my years of business. The user interface and experience are both excellent, making it easy to navigate and use. Pipedrive offers great value for money, with all the necessary features that a sales team needs. Cons Pipedrive offers an excellent user experience, uploading lists from CSV files can be challenging initially, and some of the newer features like email automation may require further development. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.