# Page 18 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 18 - Reviews of Pipedrive ## Showing most helpful reviews Showing 426-450 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LB Laury B. RRH Information Technology and Services Used the software for: 1-2 years ### "Un outil du quotidien même en tant que RH " November 23, 2023 5.0 Pros \* La facilité de création d'un contrat. Nous nous en servons comme base de contact pour nos recrutements. \* La facilité de modification des contacts. \* La facilité pour suivre les process en cours et automatiser certaines tâches chronophages. Cons La possibilité de mettre quelques couleurs sur les tâches les plus importantes à réaliser ou sur les actions à faire (par soi ou par d'autres) serait un vrai plus. Review Source Response from Pipedrive April 17, 2024 Laury, thank you for sharing your insights! We will forward to our dedicated teams for consideration. Genau L. Founder Internet Used the software for: Less than 6 months ### "Good service, but too expensive " October 4, 2022 5.0 good experience. easy to use Pros we can integrate easily. the lead process is intuitive. Cons price and less incentives. also is not easy to track email responses and provide a track timeline connected with the lead strategy. Alternatives considered [Snov.io](https://www.capterra.com/p/182902/Snovio/) Reason for choosing Pipedrive good trial experience. Switched from [Snov.io](https://www.capterra.com/p/182902/Snovio/) more tools to get leads and create the funnel Review Source Response from Pipedrive March 9, 2023 Hey Genau, Thank you very much for your feedback! :D We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help! DG Duván G. Product Manager Computer Software Used the software for: 1-2 years ### "Para la gestión de contactos, imprescindible" February 5, 2023 4.0 Pros Tener a tu alcance la posibilidad de organizar en un CRM todos los contactos que se usan desde el departamento de ventas, la posibilidad de hacer un seguimiento de los negocios, la posibilidad de personalización con bots vinculados a Slack. Cons Variedad de bots, quizá los estandar que tiene no son los suficientes para poder implementar algunas cosas, pero se puede solventar con funciones de la propia herramienta. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source VR Verified Reviewer CMO Program Development Used the software for: 1-2 years ### "Fácil e intuitivo" May 25, 2023 4.0 Pros La facilidad de uso e implementación de la herramienta. Poder subir los archivos xls y referenciar campos fácilmente. Cons Las limitaciones a la hora de personalizar las diferentes secciones y las limitaciones de su API. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Díficil implementación y caro. Switched from [Holded](https://www.capterra.com/p/153384/Holded/) Solución muy limitada de CRM Review Source SS Sofia S. Product Manager Marketing Moda Retail Used the software for: 1-2 years ### "Amazing CRM Software - Pipedrive!" March 15, 2023 4.0 Overall, I'm very pleased with Pipedrive and the benefits it has brought to my business. It has made managing my contacts and sales pipeline much easier and I'm confident that it will help me grow my company. Pros Pipedrive is an incredibly user-friendly CRM software that allows me to manage my contacts and sales pipeline more efficiently than ever before. The drag-and-drop interface is simple to use and the customizations available have allowed me to tailor my system to fit my needs perfectly. Cons Unfortunately, the reporting features of Pipedrive are quite limited and while they do provide some useful data, they don't offer the same level of detail as some of its competitors. Review Source MLR Magda Lida R. Analista Administrativa Consumer Services Used the software for: 6-12 months ### "Pipedrive una herramienta para controlar tus ventas " October 20, 2022 5.0 Es una buena herramienta para llevar el control de las ventas de una empresa, gestionar clientes potenciales y administrar contactos Pros Me gusta la facilidad para generar reportes y gráficos Cons A veces hay problemas de conexión a la plataforma y se pone muy lenta Review Source Response from Pipedrive March 9, 2023 Hi Magda! Thank you for sharing your feedback! We apologize for any inconvenience the slowness experience may have caused in your business, we can understand how this can impact your work. Service interruptions can be caused by different factors but we can guarantee we will look into any issues being reported carefully and as quickly as possible. We would like to reassure you that our Support Team is here to help you 24/7 and we will be more than happy to help with any questions you might have. Once again thank you for providing us with this feedback. Areej D. Deputy Head of Sales and Customer Success E-Learning Used the software for: 1-2 years ### "A very good CRM and can manage a wide range of users" March 22, 2022 5.0 Pros A very good CRM and can manage a wide range of users Cons Price proposal templates and integration with 3rd party Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) much easier Review Source Dimitri M. Industrial Engineer Used the software for: 2+ years ### "it´s an excellent very complete CRM allows you to organize your work and business opportunities " July 30, 2018 5.0 better work organization I receive daily information on the activities to be carried out better control of the monthly forecast allows me to focus on what is really productive Pros gives you a more professional vision of your work Allow your team to have the same vision you can organize business opportunities by customers, by stages in your pipeline and even by products You can easily see the amounts you manage per client and business opportunity you automatically receive daily notifications to your email once you have programmed it Cons The sellers must know the terminology as well as the sales process established by the company to have optimal results Review Source VR Verified Reviewer Executive Administrator Used the software for: 2+ years ### "One of the best-priced lead management solutions available" April 27, 2018 4.0 All our leads in one, easy-to-manage, location. Pros It's amount is low per month per user, and that's pretty low considering the many options it has available. It also connects to Zapier which means that you can integrate just about anything with it, we funnel all our leads from all over into this system, across 10 different programs. We love the option for custom fields and built-in integrations with google products. It's very simple and easy to use. Cons This is really only for lead management, as it's lead capture abilities are severely limited. They do have a form building option, but it looks terrible and is incredibly primitive. We are forced to use another service to design and embed beautiful and custom lead forms, then feed all the responses into pipedrive via zapier (pipedrive does have some sort of php callback options to submit leads, but you have to be a very experience programmer to understand it). Once you begin dealing with large quantities of leads, the loading of the data can be excruciating. Review Source GR George R. Crew Chief Architecture & Planning Used the software for: 1-2 years ### "Simple yet Very Effective" December 25, 2022 5.0 I was attracted by CRMs straightforward yet strong plan that focuses on ease of use regardless of anything else. While utilizing Pipedrive, nothing gets lost in the noise, permitting your group to invest less energy documenting and additional time selling with a CRM programming that is both nimble and strong. Pros Nothing falls through the cracks. Less time filling, and more time selling Cons Some areas were difficult to use, and could have issues with non experienced people. Review Source CC Cristian C. Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Managing our clients has never been easier" June 29, 2022 5.0 I am still surprised that we used to check details on our customers in multiple spreadsheets. With Pipedrive managing our customers and database is easier than ever before. Pros I love that Pipedrive is empowering my team and me to stay on track when to it comes account management and emailing our leads, prospects, and customers. Cons Sometimes my Pipeline gets overcrowded with too many activities. But I guess it's up to me to keep things cleaner. Review Source Response from Pipedrive July 25, 2022 Hi Cristian, Thank you very much for your feedback! If there is anything we can help with, contact our Support Team. They are here 24/7 to help! Kind regards, Pipedrive Team Jacob W. Creator/ Owner Newspapers Used the software for: 1-2 years ### "Pretty good email platform for a very cheap price" July 15, 2018 5.0 Its a good overall service at a very cheap price. I like their team personally and they are flexible and reasonable ie at adding options or giving credit for referring them (even if we did not use the affiliate link), adding options like dedicated IP - if you do not need a lot of integrations like i mentioned under cons, mailigen is a great option Pros Its a good ESP with a decent amount of functionality, good support and a nice staff at really cheap prices especially if you are a high volume sender like us Cons My main problem with Mailigen is that since they are smaller they integrate a lot less with plugins we use on wordpress for example subscribe forms every time we want to use one like Sumo or optionmonster we need to ask their IT if they can support Mailigen or write some custom code to integrate or export users from mailchimp to mailigen Review Source NT Neha T. Tax Consultant Management Consulting Used the software for: 2+ years ### "Pipedrive is a very powerful CRM" June 19, 2018 4.0 Pros Pipederive is a great solution to sales force for small & medium companies. It gives a great overview of leads. Registration of customer is very simple and organized in clients and companies. Negotiations are organized into pipelines and one can have a single or multiple pipeline. Each pipeline can be divided into stages according to the client's situation and each stage contains the deals that reproduce a negotiation, budget or potential sale ready. One can manage all potential customers on one screen, in a visual and practical way, without missing deadlines or getting confused at what was said Cons There is nothing significant drawback of this software. Developers are constantly coming up with improvements. The only thing it lacks is non integration with social media like LinkedIn. Also outlook integration is much needed. This software lacks to follow up on an activity if you do not have an open business, Pipe drive obeys business, so if you look for it as a CRM it is not very practical Review Source VR Verified Reviewer Project Consultant Marketing and Advertising Used the software for: Less than 6 months ### "Very visual and easy to use!" November 11, 2019 5.0 The overall experience has been great with pipedrive. Other than the couple of cons I included above, it'd say it's an easy-to-use solid CRM for businesses with considerably-sized sales pipelines. Strongly recommend you at least try it for free. Pros What did you like most about this software I help implement this app during a consultancy I was involved in a few years ago, for a security equipment distributor in the CALA region. I have to say, this is perhaps one of the most intuitive, visual and easy to use sales CRMs I've been involved with. The feature I liked this most is the visual drag-and-drop ability through the different stages, which also includes the amounts of each sale. One of the most challenging things about running a successful sales team that has multiple members is keeping track of metrics and status of clients. Pipedrive truly makes it much easier, and fun, to track and act. It's also scalable to all sizes of teams. Cons What did you like least about this software The only thing I'd improve is the email integration feature. It would be nice to be able to set some sort of classification or grading on certain types of emails. Also, you should add Sales task automation in the Silver plan. that way silver user get a more complete experience with the app, before committing to a more expensive plan. Review Source MS Michael S. Designer Media Production Used the software for: 1-2 years ### "Easy to use CRM" February 16, 2024 4.0 Pros There are many features to manage your clients and leads. It is easy to write notes, create voice notes (on the phone app), and schedule follow ups. Cons Your clients can get lost in the shuffle if you do not schedule a follow up for them. Running reports also tends not to be as straightforward as Sales Force. Review Source Isabel M. Business developer Internet Used the software for: 1-2 years ### "My favorite CRM" June 30, 2022 5.0 Pros What I like the most in Pipedrive is that they are all the time improving the platform. The software has all the must-to-have functionalities on the Pro plan what makes it accessible for new entrepreneurs. Cons The automation process. Sometimes I feel limited about it. Review Source MG Marco G. IT Project Manager Information Services Used the software for: 2+ years ### "Smart & friendly" October 10, 2022 5.0 The tools is very easy to use and usefullto manage pipeline. It is a great CRM for enterpirse company but for start-up too. Pros Better sales funnel management. Better next step/action deal management. Cons It'is not possibile to set a system workflow. It's necessary to have a license and user to set and use workflow cross for all users. Review Source Response from Pipedrive March 9, 2023 Hi Marco! Thank you very much for your feedback! :D We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They are here 24/7 to help! Rafael del Valle A. Sales Manager Human Resources Used the software for: 1-2 years ### "Pipedrive, ideal CRM to start! " September 19, 2022 3.0 Pros \- Easy to use - Great support. - Basic functionalities for new businesses. Cons \- the database is a pain when you start to grow your business - Need a lot of apps like zapier to connect more apps. Review Source VR Verified Reviewer Support Analyst Information Technology and Services Used the software for: 6-12 months ### "Good but expensive" February 9, 2022 5.0 The interface is simple, making it easy to understand from the first contact, which makes it much easier, avoiding a long training process, as in other tools, on the other hand it is very expensive compared to other tools on the market. You need to carefully read the details of each package to determine which best suits your needs. Pros The mobile app is very good and offers syncing of calls and emails. It features an intuitive interface and business-oriented workflow. It helps small and medium businesses stay on top of their CRM process. Cons Functionality limited by price. No separation between new leads and contact lists. Review Source Response from Pipedrive March 10, 2022 Hi there, Thank you very much for your feedback! We are glad to know you enjoy working with our Mobile App. Indeed you can sync to the app different information that will reflect on your web app. For example, you can use the Mobile App on the offline mode and yet you will still be able to move deals along your pipeline, add notes, activities, and anything you would normally do within the Pipedrive mobile app. When your phone regains an internet connection, Pipedrive will then sync the new or updated data from your mobile app to your web app automatically. Regarding our prices, Pipedrive works as a subscription web app, and each plan will have different permissions. You can compare our plans at: https://www.pipedrive.com/en/pricing Have a lovely day! Gabriela D. Brand Manager Human Resources Used the software for: Less than 6 months ### " Great platform to manage leads and sales pipeline" October 24, 2022 4.0 Great CRM software. Pipedrive helps us on tracking our leads and organizing the sales pipeline Pros I really like how Pipedrive helps you to track leads, do follow-up automation, and manage tasks + contacts database. Cons The platform ux is not simple and not intuitive. I consider it a complicated tool to use. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) HubSpot is much more expensive. Review Source Response from Pipedrive March 9, 2023 Hey Gabriela! Thank you for sharing your experience with Pipedrive! check our Academy for training courses and tutorials: https://www.pipedrive.com/en/academy. If there is anything else we can help with, do not hesitate to contact our Support Team. They are here 24/7 for you! VR Verified Reviewer SDR Computer Software Used the software for: 6-12 months ### "Miss Pipedrive" March 5, 2023 5.0 Pros Just how easy it is. The workflow was really easy and fun to use. Integration on it was amazing and I just loved using Pipedrive. Cons Nothing to dis-like. I love it so much and it made my day-to-day very easy and had everything I needed. Review Source Keith B. Founder Financial Services Used the software for: 2+ years ### "Great alternative from Salesforce" October 12, 2018 5.0 Have used them with multiple clients and will continue to do so in the future. Pros Pipedrive is easy to use and much more intuitive (and less robust) than Salesforce. If you have a startup or company with less than 10 sales people this will serve as a much better CRM. It also integrates with Zapier so you can tie it into all of your other SAAS platforms. Cons When something doesn't look right it's really difficult to get their Customer Service team to help, they're super responsive but can't actually access your account (for stupid GDPR reasons of their own making) so diagnosing the problem is painful and time consuming. Review Source Emmanuel K. GSM Computer & Network Security Used the software for: 2+ years ### "Impeccable" October 6, 2023 4.0 Pros Pipedrive est une application vraiment pratique et facile à utilise. Parfait pour mes besoins Cons Très bonne application mais il faut un peu d'amélioration à propos de l'aide en ligne Review Source Response from Pipedrive March 7, 2024 Thank you for your feedback! LB Luke B. Head of Client Services Marketing and Advertising Used the software for: 6-12 months ### "Simples but powerful sales CRM " December 21, 2021 5.0 Overall we’ve been very happy with Pipedrive. We’ve integrated it with PandaDocs for contract management and Xero for finance with ease and are exploring other useful integrations Pros Pipedrive is very easy to configure, customise and use, inexpensive and integrated with other popular tools. Cons It’s a pure CRM so you can’t expect it to do all that the HubSpot suite does, for instance. But if managing leads, keeping track of your pipeline and maintaining your customer data is what you’re striving for then Pipedrive is a great find Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) We preferred the Pipedrive interface to that of HubSpot and found it powerful yet inexpensive Review Source AM Andrea M. Operations Manager Retail Used the software for: 2+ years ### "Great tool used to keep track of our partners" August 30, 2022 4.0 We are using it daily for partner management and lead gen and it is working well for us Pros One feature we like the most is that we can connect our email inbox and sync every conversation with the relevant deal. It is awesome that there are a lot of customization options for adding special fields in order to be able to filter leads even further Cons The import feature, you gotta be very careful with it to ensure no data is being overwritten. Now the cool thing is that imports can be reverted within a day. 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