# Page 2 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Pipedrive the right CRM solution for you? Explore 3050 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3050) [View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Pipedrive ## Showing most helpful reviews Showing 26-50 of 3050 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jim P. Fractional Consultant Marketing and Advertising Used the software for: 2+ years ### "Great platform agnostic CRM for small business" April 16, 2026 4.0 Easy to scale - have used for multiple clients. Ideal for users who work between multiple platforms ie. google and microsoft. Would recommend. Pros Great for comprehensive features without an enterprise level pricetag. Ideal for solo or smbs with many integrations. Perfect for mid to late(r) funnel client management. Cons Early funnel contact management. Other tools integrate well with the platform though to make the workflow seamless. Alternatives considered [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Pipedrive Price and features were on point for what I needed. Switched from [Copper](https://www.capterra.com/p/141642/Copper/) Copper was more aligned with gmail at the time. Review Source Response from Pipedrive April 21, 2026 Hi Jim, Thanks for your feedback! We’re glad to hear Pipedrive is a great fit in terms of features and value, especially for SMBs and scaling across multiple clients. It’s great that integrations and flexibility across platforms like Google and Microsoft are supporting your workflow. We also appreciate your insights on funnel management, this kind of feedback is very helpful as we continue to improve. Best regards, Pipedrive Team Jonathon B. Senor Content Manager Marketing and Advertising Used the software for: 1-2 years ### "Easy-to-use CRM with strong pipeline visibility and simple setup " May 7, 2026 4.0 Pipedrive helps us stay organized and consistent with our sales process by centralizing all deals, contracts, and activities in a single system. It reduces the chance of missing follow-ups and improves visibility into the pipeline for the whole team. As a result, we've been able to manage leads more efficiently and keep deals moving forward without relying on spreadsheets or manual tracking. Pros What stands out most about Pipedrive is how easy it is to use compared to other CRMs I've tried. The visual pipeline is extremely intuitive and makes it simple to track deals, prioritize tasks, and see where each opportunity sits in the sales process. I also like how quick the setup was—we were able to start using it with minimal onboarding. The interface is clean and not overwhelming, which helps with adoption across the team. On top of this, the automation features (like activity reminders and workflow triggers) save time on repetition tasks, and the integrations with email and other tools keep everything in one place. Cons One downside is that reporting and customization can feel somewhat limited, especially if you're looking for more advanced analytics or complex workflows. Some features also require add-ons, which can increase the cost as your needs grow. It's great for straightforward sales processes, but larger teams may outgrow some of the built-in capabilities over time. Review Source Response from Pipedrive May 14, 2026 Hi Jonathon, Thanks for your detailed feedback! We’re glad to hear you’re finding Pipedrive intuitive and easy to adopt, and that the visual pipeline, automations, and integrations are helping your team stay organized and manage deals more efficiently. We also appreciate your thoughts on reporting, customization, and scaling for more advanced workflows. This is valuable feedback and helps us continue improving the platform for teams with evolving needs. It’s great to know Pipedrive is helping your team centralize sales activities, improve visibility, and reduce manual tracking. Best regards, Pipedrive Team Alexander K. CEO Financial Services Used the software for: 2+ years ### "A 2005 product, 2005 support culture, 2026 prices" April 25, 2026 1.0 Support: Three years, one real dispute, handled badly. Tried to reduce 8 seats before renewal — billed anyway because "deactivate" and "remove" are different actions in Pipedrive, a distinction not communicated in the UI. Agent promised a refund exception in writing if I removed them manually. I did. Refund refused. Promise rewritten after the fact as "assessment only." The Customer Success Manager called my response "frustration." It wasn't. Recommendation: Evaluate alternatives. The product is a generation behind; the company's handling of a routine dispute tells you what the next three years as a customer would look like. Pros The pipeline view is clean. End of list. Frankly it is pretty dated - no WhatsApp integration, it's very 2005 Cons Pipedrive markets itself as AI-native. It isn't. Automation is limited, reporting is thin, the mobile app is dated, integrations are uneven. Attio, Folk, HubSpot and Salesforce Starter are all ahead on the dimensions that matter in 2026. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Ease of use and pricing. Recommendation by marketing team Review Source Response from Pipedrive May 4, 2026 Hi Alexander, Thank you for taking the time to share such detailed feedback, we’re sorry to hear about your experience and understand your frustration. Regarding billing, Pipedrive operates under a non-refund policy for subscription renewals, and charges apply based on active seats at the time of renewal. We understand this may not align with your expectations in this situation, and we appreciate you sharing your perspective on how this process impacted you. We also thank you for your feedback on product capabilities, AI positioning, automation, reporting, mobile experience, and integrations seriously. These insights are valuable as we continue to evolve and improve the platform. Best regards, Pipedrive Team KS Kavit S. Consultant Management Consulting Used the software for: 1-2 years ### "Value for money" April 30, 2026 4.0 For a small business like us, it works well without much of complexities, it does have the flexibility to use the tool. Would love to see some of the automations to generate leads using the tool itself. Pros Pipedrive's user interface is very easy to use without complexities. We started using it for CRM and work management but later resiled that it is good for CRM but not work management. We still use it for CRM. Cons Its capabilities with email campaign are limited. It could do a better job with email campaign and automations to make leads work like magic. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive It's easy to use and does feel expensive for what it does. Overall a good tool for small businesses. Review Source Response from Pipedrive May 6, 2026 Hi Kavit, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to use and a good fit for your CRM needs as a small business. It’s great that the platform provides the flexibility and simplicity your team was looking for. We also appreciate your feedback regarding work management, email campaigns, and automation capabilities. Your suggestions around stronger lead generation and more advanced automation features are valuable and have been shared with our team as we continue improving the platform. Best regards, Pipedrive Team VR Verified Reviewer Managing Director Construction Used the software for: 1-2 years ### "Highly recommend for service-based businesses." December 15, 2025 5.0 Pipedrive has been a huge help in organizing and tracking our leads from first contact through close. It’s streamlined our sales process and improved efficiency. Highly recommend for service-based businesses. Pros The visual pipeline is easy to use, keeps our team accountable, and ensures no follow-ups are missed. Cons There's not much to dislike with this product. Would be great to have it's own crm telephony. It still works well with JustCall. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) We needed to move from a generic task-tracking tool to a purpose-built CRM that drives sales efficiency and growth Review Source Response from Pipedrive December 16, 2025 Hi, Thank you for the review! We’re glad the visual pipeline helps your team stay accountable and never miss follow-ups. It’s great to hear Pipedrive has streamlined your sales process and improved efficiency, and that the JustCall integration is working well for you. Best regards, Pipedrive Team MM Mariusz M. CEO Construction Used the software for: 2+ years ### "Pipedrive email marketing tool is crap" November 16, 2025 1.0 I truly do not recommend PipeDrive for email marketing. The platform verifies your company profile multiple times and you never know when they decide to verify you once again. During the verification process you can't proceed with your campaigns. That means you can't plan anything because you never know if they don't block your campaign once again. The verification process can last couple of days. If you for example want to send the campaign during the weekend, and the verification pops up then the soonest date you'll be unblocked is after the weekend. I have the account on their platform for couple of years and still facing issues like this. This is insane and unpredictable. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Because PipeDrive was offer "all in one" tool. Review Source Response from Pipedrive November 20, 2025 Hi Mariusz, Thank you for your feedback — I understand how frustrating these verification interruptions can be, especially when they delay planned campaigns. The process is meant to protect deliverability, but it shouldn’t feel unpredictable. In our Knowledge Base we share how the reviews are triggered, you can check that information here: https://support.pipedrive.com/en/article/campaigns-account-verification#when-will-an-account-review-be-triggered-for-me Our team is actively working on improving this so it’s smoother and less disruptive. We really appreciate your patience, and if you’d like, we can review your account to help prevent further issues. Best regards, Pipedrive Team EY Emily Y. Bookkeeper Construction Used the software for: 1-2 years ### "Pipedrive Keeps Us Organized" October 16, 2025 5.0 I have a positive experience with Pipedrive in the years I have been using it. It allows for a lot of information to be stored. Pros Pipedrive allows me to keep track of various projects in various stages throughout the project life going through a plethora of departments. Cons The search feature, as silly as this sounds, while it works fine, I wish it would have more filter options so I wouldn't have to scroll endlessly. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) We were looking at something that had more options. Review Source Response from Pipedrive October 24, 2025 Hi Emily, Thanks for sharing your feedback! We're happy to hear that Pipedrive has been helping you manage multiple projects efficiently over the years. We appreciate your note about the search feature, suggestions like yours help us continue improving. We’ll make sure to share this with our product team for future updates. Best regards, Pipedrive Team AS Amber S. Business Administrator Business Supplies and Equipment Used the software for: 6-12 months ### "Pipedrive Review" April 27, 2026 4.0 Overall, my team and I like using Pipedrive. I have not had issues with slowness or lagging, which I have faced with other similar products. Pros I like that Pipedrive can be integrated with other applications as needed. I also like that the layout of their tool is very easy to utilize. They also offer different packages to choose from depending on what you are willing to pay. Cons I feel like Pipedrive has limited reporting capabilities. While the dashboard is a great feature, I wish it had more reporting functionality. Review Source Response from Pipedrive May 5, 2026 Hi Amber, Thanks for your feedback! We’re glad to hear you and your team are enjoying Pipedrive, especially the easy-to-use layout, integrations, and package flexibility. It’s also great to know the platform has been running smoothly and reliably for your team. We also appreciate your feedback on reporting capabilities and dashboard functionality. This is valuable input and has been shared with our team as we continue improving reporting and analytics features. Best regards, Pipedrive Team Manuel S. Customer Success Lead Logistics and Supply Chain Used the software for: 2+ years ### "Muy bueno para equipos comerciales" April 12, 2026 5.0 Pros Las reglas de automatización y los recordatorios ayudan a no perder contactos ni llamadas, y a reducir bastante el trabajo manual Cons A medida que el negocio crece, la estructura de Pipedrive (solo tratos, personas y organizaciones) se queda corta Review Source Response from Pipedrive April 16, 2026 Hi Manuel, Thank you for sharing your experience! We’re glad to hear that automation rules and reminders are helping you stay on top of contacts and reduce manual work, that’s exactly what they’re designed for. We also appreciate your honest feedback on scalability. As businesses grow, needs can evolve, and insights like yours are incredibly valuable as we continue to improve and expand the platform’s capabilities. Best regards, Pipedrive Team SH Sabrina H. Sales Admin Construction Used the software for: 2+ years ### "Pipedrive Review" May 4, 2026 5.0 It's pretty good and easy to use. It's intimidating at first, but once you give it a few tries, it's super easy to understand. Pros I like how it's easy to navigate through, and there are different categories to separate stages of a job. This keeps things organized and easy to keep track of. Cons I don't like that you can't assign a job to a person as you make a pipedrive. It automatically puts it under your name, so if you need to switch it, you have to go to your dashboard after creating it to change the name. Review Source Response from Pipedrive May 6, 2026 Hi Sabrina, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to navigate and helpful for keeping work organized through different stages and categories. It’s also great to know the platform became easy to understand after getting familiar with it. We appreciate your feedback about assigning ownership during creation, this is valuable input and has been shared with our team as we continue improving workflows and usability. Best regards, Pipedrive Team KH Kira H. Senior Operations Manager Restaurants Used the software for: 1-2 years ### "Pipedrive for our small business" July 3, 2025 4.0 Pros We love the automations. It keeps our business running so smoothly and ensures that we never miss anything for our clients. Cons Setting up automations can be unintuitive. There also isn't good ticket system that integrates into it so that has to be done manually. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive We liked the ease of automatons and pipeline management. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Pipedrive has much more features and was more conducive for what we wanted with automations. Review Source Response from Pipedrive July 4, 2025 Hi Kira, Thank you for sharing your experience! We’re so glad to hear that automations are helping your business run smoothly and ensuring nothing gets missed for your clients. We understand that setting up automations can feel unintuitive at times, please feel free to reach out to our support if you requires assistance, and we appreciate your feedback on the need for a more integrated ticketing system. Your input helps us continue improving to support your workflow. Thanks for choosing Pipedrive! Best regards, Pipedrive Team VR Verified Reviewer Sr. Manager Investor Relations Medical Devices Used the software for: 1-2 years ### "Best in Class " December 3, 2025 5.0 Incredible performance for our fundraising teamm. VP level down to cold calling telemarketers- we all have enjoyed huge success due to this partnership. Pros Pipedrive offers tremendous benefits, value, campaign management, for a multitude of needs. Our Biz Development department leans heavily on Pipe Drive for sales and fundraising efforts, tracking when leads open emails, look at offering documents and much more. Cons It's a little pricey but that's also well earned. Compared to other CRM type platforms Pipedrive is one of the best. Review Source Response from Pipedrive December 5, 2025 Hi, Thanks so much for your review! We're really glad to hear Pipedrive is helping your team with sales and fundraising, and that features like email tracking and campaign tools are making a big impact. We appreciate your note on pricing and are happy to know the value feels worth it. Thanks again for your support and for sharing your experience! Best regards, Pipedrive Team NZ Niklas Z. Geschäftsführung Wholesale Used the software for: Less than 6 months ### "Schlechter Service, Systemausfälle " June 13, 2025 1.0 Pros Wir nutzen PipeDrive erfolgreich als CRM-System. Hat jedoch Systemausfälle (CloudFlare, Ausfall der Server) von mehreren Stunden. Keiner aus dem Unternehmen konnte auf die Cloud-Lösung zugreifen. Wir haben versucht den Support zu erreichen, es gab keine Rückmeldung. Erst am folgenden Tag gab es eine Rückmeldung. Wir konnten in dieser Zeit unsere Mitarbeiter nach Hause schicken und keine Kundenanfragen bearbeiten. Nach Rücksprache mit dem Support-Team haben wir eine Erstattung der Gebühren für den laufenden Monat gefordert. Es gab die Rückmeldung das dieses nicht möglich ist, was jegliche andere Lösung nach unserer Erfahrung sofort ermöglicht hat. Cons Der Kundenservice, schlecht erreichbar und nicht lösungsorientiert. Preis-/Leistung sind durch die System- Unterbrechung nicht gewährleistet. Es gibt keine Erstattung für langfristige Systemausfälle. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing Pipedrive Funktionsumfang und allgemeine Übersichtlichkeit. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Übersichtlichkeit und Bedienerfreundlichkeit Review Source Response from Pipedrive June 18, 2025 Hallo Niklas, vielen Dank für Ihr Feedback. Wir entschuldigen uns aufrichtig für den kürzlichen Ausfall und die Auswirkungen, die er auf Ihren Betrieb hatte. Dieser Vorfall wurde von unserem Team sehr ernst genommen. Sobald das Problem erkannt wurde, haben unsere Techniker damit begonnen, daran zu arbeiten und haben das Problem inzwischen vollständig behoben. Wir haben außerdem Präventivmaßnahmen ergriffen, um die Wahrscheinlichkeit ähnlicher Vorfälle in Zukunft zu verringern und die Zuverlässigkeit unserer Plattform zu verbessern. Ihre Bedenken bezüglich der Reaktionszeit und der Erfahrung des Supports. Wir arbeiten aktiv an der Überprüfung unserer internen Prozesse, um eine schnellere und lösungsorientierte Kommunikation bei solchen Ereignissen zu gewährleisten. Wir bedanken uns für Ihre Geduld und Ihr Verständnis und werden uns auch in Zukunft für eine zuverlässige und unterstützende Erfahrung einsetzen. Mit freundlichen Grüßen, Pipedrive Team Übersetzt von AI JB Javier B. Head of Sales Information Technology and Services Used the software for: 1-2 years ### "Good CRM for very small businesses" September 16, 2025 4.0 It was great for the period we used it in our startup, once you start getting more complex and need more scalability you need to jump to a more complex CRM Pros Its simple to use and easy to navigate Easy to configure if you have a simple sales Process Easy to deploy Cons Its very rigid, if you start having complex sales processes and complex enterprise agreeements then you may need to start to jump to another CRM dashboards are not very flexible if you want to mix several objects Review Source Response from Pipedrive September 18, 2025 Hi Javier, Thank you for your feedback! We’re glad Pipedrive was a great fit for your startup’s early-stage needs. We also appreciate your insights on flexibility and scalability, we’ll keep working to make the platform even stronger as businesses grow. Best regards, Pipedrive Team VR Verified Reviewer Workshops and Events Manager Marketing and Advertising Used the software for: 1-2 years ### "Otimo CRM com que se pode trabalhar" June 24, 2025 5.0 Pros A forma como se pode organizar as vendas em diferentes funis e com alguns automatismos para que todo o processo de comunicação possa ser mais simples. Cons A criação de templates de email, senti alguma dificuldade na forma como os emails eram criados o que limitou um pouco Review Source Response from Pipedrive June 25, 2025 Olá, Obrigado pelo seu feedback! Ficamos contentes por saber que a organização do funil e as funcionalidades de automatização estão a ajudar a simplificar a sua comunicação de vendas. No que diz respeito à criação de modelos de e-mail, compreendemos que uma experiência mais simples pode fazer uma grande diferença. Se precisar de ajuda ou de dicas sobre como trabalhar com modelos, a nossa equipa de suporte terá todo o prazer em ajudar! Atenciosamente, Equipa Pipedrive CG Constance G. Team Lead Enterprise Human Resources Used the software for: 2+ years ### "Pipedrive for sales teams " May 5, 2025 4.0 Very good experience for me as a manager to follow the kpi of m'y sales team and very easy to onboard new fte on this product Pros I like the ease of use. Its makes it an intuitive tool for sales teams. Cons Sometimes you can have 2 same contacts and you have to merge it by yourselve , if you have a big contact base it could be a hard work Review Source Response from Pipedrive May 6, 2025 Hi Constance, Thank you for your thoughtful feedback! We're glad to hear that you find Pipedrive intuitive and effective for both managing KPIs and onboarding new team members. That ease of use is something we strive for, especially for growing sales teams. We appreciate your note about duplicate contacts, your insight helps us improve, and we'll be sure to pass that along to our product team, if you need assistance with this, please do not hesitate to reach out to our support. Best regards, Pipedrive Team BC Bobby C. Shipping Coordinator Warehousing Used the software for: I used a free trial ### "Ease of Use" May 1, 2026 5.0 During my first use I realized I made a mistake and had to modify my meeting. Im glad Pipedrive was easy to use and modify my meeting. Pros I like that businesses can use the platform and schedule meetings easily with customers. Other major email platforms are not used by some companies so its nice to have Pipedrive available. Cons I did not have any cons to report. Im sure the more I use I may have more of an insight and an in depth opinion. Review Source Response from Pipedrive May 6, 2026 Hi Bobby, Thanks for your feedback! We’re glad to hear you’re finding Pipedrive easy to use for scheduling and managing meetings with customers. It’s great that modifying your meeting was simple and smooth during your first experience with the platform. Best regards, Pipedrive team Lucas P. Lead Development Representative Telecommunications Used the software for: Less than 6 months ### "Pipedrive on a brazilian tech startup - Review" March 6, 2025 5.0 Pipedrive has been a solid experience for me. It’s definitely made managing my sales process smoother and more organized, i have used pipedrive on a tech startup, in my opinion pipedrive has been the best choice for te integration of the team activities Pros pipedrive have a clean and intuitive design that makes it easy to navigate Have some great and easy intregations like email, calendars, and marketing software is great for Sales Tracking Cons is pricey for small teams The reporting options could be more robust Review Source Response from Pipedrive March 10, 2025 Hi Lucas, Thank you for your thoughtful review! We're glad to hear that you find Pipedrive's design clean and intuitive, and helpful for sales tracking. We understand that pricing can be a concern for smaller teams, and we’re always looking for ways to offer more value, for example offering an discount to annual subscriptions. Additionally, we appreciate your feedback on reports, and we'll definitely take it into account as we continue to enhance the platform. Best regards, Pipedrive Team MB Mary B. Sales Rep Consumer Goods Used the software for: 6-12 months ### "I really enjoyed using Pipedrive!" May 16, 2025 4.0 I liked using Pipedrive as our CRM software. It is very user friendly. Pros I liked having customer information all in one place and being able to schedule tasks in advance. Cons We used the Beta version, so sometimes there would be kinks to work out, but other than that, I can't think of any cons. Review Source Response from Pipedrive May 19, 2025 Hi Mary, We're glad to hear that you found Pipedrive user-friendly and appreciated having all your customer information centralized, along with the ability to schedule tasks in advance, those are key features we aim to make as seamless as possible. We also appreciate your feedback on using the Beta version. While occasional issues can arise during testing phases, your input is invaluable in helping us refine and improve the experience for everyone. Best regards, Pipedrive Team MB Mattia B. Project manager Construction Used the software for: 1-2 years ### "Un buon CRM" May 3, 2025 4.0 Mi trovo molto bene e sono soddisfatto della semplicità di gestione per il settore commerciale della mia impresa Pros Modello di preventivazione, intuitivo, gestione di modelli documentali con google. Cons Potrebbe essere unico con funzionalità maggiori per il controllo di rete vendita, partner affiliati, gestione piu approfondita di un magazzino e listino prezzi. Review Source Response from Pipedrive May 9, 2025 Hi Mattia, Thank you for your thoughtful feedback! We're glad to hear that Pipedrive’s intuitive interface and integration with Google for document management have been helpful for your commercial operations. Your suggestions regarding enhanced features for sales network control, affiliate partner management, and warehouse/price list capabilities are truly valuable. We’ll be sure to pass them along to our product team. Best regards, Pipedrive Team AB Antony B. Business developper Higher Education Used the software for: 2+ years ### "Très bon CRM" April 23, 2025 5.0 Pros Le logiciel est facile d'utilisation et très intuitif, c'est le premier CRM que j'utilise et la maitrise se fait bien Cons Aucun inconvenient, de legers bugs parfois mais ils sont très rapidement réglés Review Source Response from Pipedrive April 24, 2025 Hi Antony, Thank you for your great feedback! We're thrilled to hear that Pipedrive has been intuitive and easy to use, especially as your first CRM, that means a lot to us. We also appreciate your patience with the occasional bugs and are glad to hear our team was quick to resolve them. If you ever have suggestions or run into anything again, we're always here to help! Best regards, Pipedrive Team VR Verified Reviewer SDR - Customer Experience Airlines/Aviation Used the software for: 1-2 years ### "Pipedrive: Ferramenta Completa e Intuitiva + Prós e Contras" January 8, 2025 5.0 O Pipedrive se mostrou muito eficaz na gestão de processos de vendas e por ter uma interface intuitiva e ampla gama de integrações. Sua personalização facilitou muito a gestão de processos e clientes no dia a dia da equipe. E o fato dela ser flexível para se adequar ao seu tipo de negócio é um ponto alto, mas o preço cobrado pode ser um impeditivo. Pros O que mais gostei foi: a capacidade de se integrar a diversas outras ferramentas; a interface, que é fácil de usar e muito intuitiva; a gestão da plataforma, que oferece uma visão clara e completa do funil; e a capacidade de personalização, que se adapta às necessidades específicas de cada negócio. Cons Apenas o preço, pois pode ser um fator decisivo para pequenas empresas ou profissionais autônomos. Review Source Response from Pipedrive January 14, 2025 Hello, Thank you for your feedback! Best regards, Pipedrive Team HC Heather C. Social Media Director Information Technology and Services Used the software for: 6-12 months ### "helped me get into crm" July 9, 2025 5.0 Pros From using pipedrive, what i liked most is the nice interface. its clean, easy to get, even for someone like me whos new to crm. The guides and support team really helped me out every time i got stuck. Cons didn’t have any big bad experience, but some of the integrations were a pain. had to call support and send a bunch of emails to figure it out. Review Source Response from Pipedrive July 11, 2025 Hi Heather, Thank you for sharing your experience! We’re glad to hear you’re enjoying Pipedrive’s clean, easy-to-use interface and that our guides and support team have been helpful as you get started with CRM. We appreciate your feedback regarding the challenges with some integrations and are sorry for the extra steps you had to take. Your input helps us improve, and we’re here if you need any further assistance as you continue setting up your workflows. Best regards, Pipedrive Team MD Maria D. Product Marketing Manager Information Technology and Services Used the software for: 2+ years ### "Perfect CRM for SaaS" February 18, 2025 5.0 Pros Pipedrive features a user-friendly interface and intuitive logic, along with strong customer support and almost seamless automation options. It also includes a Lead Inbox—a feature not found in all CRMs. And is easy to set up. Cons If you delete an old email address of a person—for example, if someone changes jobs and companies—all emails sent to that old address will disappear. This is an important issue for us. Review Source Response from Pipedrive March 3, 2025 Hello Maria, Thank you for your valuable feedback! It's great to hear that you find Pipedrive user-friendly and easy to set up. We’d be happy to look into your concern about the email addresses. We recommend reaching out to our support. Best regards, Pipedrive Team JZ Jose Z. Managing Director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great product and happy to continue to use it" May 22, 2025 5.0 Im happy becuase its a smooth experience ideal for us (small sized sales team) It’s simple and powerful for managing leads, automating tasks, and improving follow-ups. Pros really like that it offers an easy interface with customizable pipelines, fast onboarding, good reporting tools, mobile accessibility, and seamless integration with email and calendar. Cons Reporting lacks depth, and costs increase with essential add-ons. tools are minimal, which may require additional costs to implement Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) hubspot was too complicated and with a big learning curve. Review Source Response from Pipedrive May 23, 2025 Hi Jose, Thank you for your thoughtful feedback! We’re so glad to hear that Pipedrive’s have made a positive impact on your sales process and that it fits well with your team needs. We also appreciate your insights on reporting depth and pricing around add-ons. Your feedback is valuable and helps us identify areas where we can improve to deliver even more value without added complexity. Thanks again for being part of the Pipedrive community. We’re here to support your continued success! Best regards, Pipedrive Team Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[Contact Management](https://www.capterra.com/contact-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.