--- title: "Page 2 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Pipedrive the right CRM solution for you? Explore 3064 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132666/Pipedrive/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Pipedrive 4.5 (3060) [View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 2 - Reviews of Pipedrive ## Showing most helpful reviews Showing 26-50 of 3060 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Manager Used the software for: 1-3 years ### "Simple and clear" June 23, 2025 5.0 Pros With Pioedrive, it’s super easy to follow what’s going on in the pipeline. Keeps the team focused and stops deals from falling through. Cons Some reporting is not clear. Trying to get specific numbers or custom views is tricky without doing workarounds outside this tool. Review Source Spencer R. Account Manager Used the software for: Less than 1 year ### "Powerful Insight" April 7, 2025 5.0 Tremendous experience, favourite tool to use by far. The insight option for all emails provides tremendous value in of itself. Pros Extremely powerful, great insights and tremendous information, allowing you to truly understand which contact is generating the most interest, and connect with them from there. Cons UI could use improvement, however the overall experience is a game-changer. Review Source Eudoria S. Sales and Marketing Coordinator Used the software for: Less than 1 year ### "My experience with pipedrive " January 7, 2025 5.0 Pros I love how integrated everything is - making our customer relationship management much more seamless! Cons Perhaps the interface can get a little facelift Review Source R Reviewer freelance Used the software for: Less than 1 year ### "My feedback on Pipedrive " December 15, 2024 4.0 Pipedrive is a simple and efficient CRM. I appreciated its ease of use. Pros I like the visual clarity of Pipedrive. Deal tracking is simple, and the mobile app is very convenient. Cons I wish there were more options for customizing reports. Email integration could be improved. Review Source R Reviewer Sales Manager Used the software for: 3-5 years ### "Pipedrive Review" November 25, 2024 4.0 Pros Pipedrive is ace for managing our sales pipeline. It's really intuitive, which is great for onboarding new sales reps. I haven't had any dramas with tracking deals and keeping everything organized. The reporting features are pretty good too. Cons To be honest, it's not as feature-rich as some other CRM systems I've used. It could do with some extra marketing automation tools. Also, the mobile app could be a bit better. But that's about it. Review Source Ava H. Staff Software Engineer Used the software for: Less than 1 year ### "Streamlines Sales Processes" November 13, 2024 4.0 Overall, it simplifies managing sales leads and pipelines, making it easier to focus on closing deals rather than admin tasks. Pros I was able to easily track deals by moving them through different stages on the pipeline, which helped me close sales faster. Cons Customization options for reports are limited. Review Source R Reviewer Sales and Marketing MGR Used the software for: 3-5 years ### "Pipedrive - sales management" June 13, 2024 4.0 Very happy and impressed with the value of this software. It has been instrument in providing structure to our sales process and sales team Pros Ease of use for me and my team. Keeps us on track and engaged. It has become the software solution to that drives our sale meetings. Cons I am unsure how this software would scale to an enterprise solution (I have a salesforce background) Review Source Jeff C. Finance Manager Used the software for: 3-5 years ### "Excellent CRM for its flexibility, integrations and smart automations." May 12, 2023 5.0 Pipedrive makes it simple to record lead discussions, oversee open bargains, and track closed income for the commerce, it's a reasonably direct CRM that works with sales-led organizations. We digitized and overseen all of our client connections through this apparatus, in combination with Zapier, we too dealt with the LinkedIn contact points of interest of the individuals we communicated with, which had been a tremendous time saver. We are presently able to share over the organization the status of all bargains being outlined and arranged inside the organization, this has permitted us to create and oversee more trade, which rises to more income. Pros It's simple to utilize with no bugs, has parts of valuable instruments, simple to tag and collaborate with other group individuals, incredible to form and customize reports. I like its usefulness and UX which implies I'm sparing 30% time on some errands over my ancient CRM (FreshSales), it moreover incorporates a wide extend of integrative. PipeDrive has permitted us to oversee numerous more leads than we seem some time recently, we are moreover able to section our leads and oversee e-mail campaigns based on who has talked to them and around what, it has professionalized our deals endeavors, adaptability and ease of setup has been priceless to us. Cons It's kind of befuddling after you get new leads because I think you would like a lead inbox so you'll superior recognize leads and work from there without burrowing through the contacts segment. PipeDrive gets to be inconceivable for coordinating leads and opening an opportunity at a client, but it does exceptionally small for the real organization exertion or work exertion related with checking exploratory orders by a client. Review Source R Reviewer Product Development Lead Used the software for: 3-5 years ### "A dream to work with as an admin/IT" July 30, 2024 5.0 Overall Pipedrive has been a success in our company thanks to the great integration into our lead generation and updating, plus the call planning tool. We can have our Sales team use Pipedrive almost exclusively and talk about looking for an alternatives hasn't come up yet, neither from the IT nor the Sales team Pros The API is the cornerstone of Pipedrive for me and my company. We have a very fluctuating target group and update our Leads every month, which was a pain in the past but the API makes a breeze. All around the API, the Automation and Filters allows our sales team to really concentrate on sales instead of checking leads and making decisions, they can just go down the prepared list and call. Cons I'm only reporting/reviewing from the perspective of an admin user, and the only downside I can see is that with the mass of our leads we need to temper ourselves when updating because of the 10k a day rate limit. Review Source Mark F. Licensed Real Estate Salesperson Used the software for: Less than 1 year ### "Campaign emailing is extremely misleading" June 8, 2026 2.0 Not happy. I feel I was duped into a product that routed all their email marketing campaign features with zero mention (even fine print), that they can (and will) require you to obtain consent from every one of your contacts before sending me an email campaign to one. Pros Customer support is responsive. The UI is confusing at first but ultimately is actually pretty good with a few days of using it. Cons Signed up for the Campaigns email feature and spent a month building my CRM around it. Because of how 25 contacts were sourced, Pipedrive locked double opt-in across my entire account, blocking campaigns to all ~560 of my contacts, including 25-year relationships. My contacts are legitimate, nothing bought or scraped, and I am breaking no laws. US email is opt-out, not opt-in. This is Pipedrive's own internal policy, stricter than the law and not disclosed in their marketing. Ironically, they sell prospecting tools built to surface total strangers, but won't let me email people I've done business with for years. Cost me real time, money, and energy. Review Source Jonathon B. Senor Content Manager Used the software for: 1-3 years ### "Easy-to-use CRM with strong pipeline visibility and simple setup " May 12, 2026 4.0 Pipedrive helps us stay organized and consistent with our sales process by centralizing all deals, contracts, and activities in a single system. It reduces the chance of missing follow-ups and improves visibility into the pipeline for the whole team. As a result, we've been able to manage leads more efficiently and keep deals moving forward without relying on spreadsheets or manual tracking. Pros What stands out most about Pipedrive is how easy it is to use compared to other CRMs I've tried. The visual pipeline is extremely intuitive and makes it simple to track deals, prioritize tasks, and see where each opportunity sits in the sales process. I also like how quick the setup was—we were able to start using it with minimal onboarding. The interface is clean and not overwhelming, which helps with adoption across the team. On top of this, the automation features (like activity reminders and workflow triggers) save time on repetition tasks, and the integrations with email and other tools keep everything in one place. Cons One downside is that reporting and customization can feel somewhat limited, especially if you're looking for more advanced analytics or complex workflows. Some features also require add-ons, which can increase the cost as your needs grow. It's great for straightforward sales processes, but larger teams may outgrow some of the built-in capabilities over time. Review Source SG Sauve G. Sales Representative Used the software for: 3-5 years ### "Pipedrive The Hero" May 29, 2026 5.0 Overall experience is highly positive.Centralizes my client information and help with insights useful for boosting sales Pros Pipedrive is super visual and simple .Satisfied with its customizable pipeline,easy on boarding,ability to set up automation and a single place of keeping my clients information. Cons I don't have big complain about Pipedrive only that would like to have more advanced reporting features . Review Source Jim P. Fractional Consultant Used the software for: 3-5 years ### "Great platform agnostic CRM for small business" April 20, 2026 4.0 Easy to scale - have used for multiple clients. Ideal for users who work between multiple platforms ie. google and microsoft. Would recommend. Pros Great for comprehensive features without an enterprise level pricetag. Ideal for solo or smbs with many integrations. Perfect for mid to late(r) funnel client management. Cons Early funnel contact management. Other tools integrate well with the platform though to make the workflow seamless. Review Source Alexander K. CEO Used the software for: 3-5 years ### "A 2005 product, 2005 support culture, 2026 prices" April 28, 2026 1.0 Support: Three years, one real dispute, handled badly. Tried to reduce 8 seats before renewal — billed anyway because "deactivate" and "remove" are different actions in Pipedrive, a distinction not communicated in the UI. Agent promised a refund exception in writing if I removed them manually. I did. Refund refused. Promise rewritten after the fact as "assessment only." The Customer Success Manager called my response "frustration." It wasn't. Recommendation: Evaluate alternatives. The product is a generation behind; the company's handling of a routine dispute tells you what the next three years as a customer would look like. Pros The pipeline view is clean. End of list. Frankly it is pretty dated - no WhatsApp integration, it's very 2005 Cons Pipedrive markets itself as AI-native. It isn't. Automation is limited, reporting is thin, the mobile app is dated, integrations are uneven. Attio, Folk, HubSpot and Salesforce Starter are all ahead on the dimensions that matter in 2026. Review Source R Reviewer Consultant Used the software for: 1-3 years ### "Value for money" May 6, 2026 4.0 For a small business like us, it works well without much of complexities, it does have the flexibility to use the tool. Would love to see some of the automations to generate leads using the tool itself. Pros Pipedrive's user interface is very easy to use without complexities. We started using it for CRM and work management but later resiled that it is good for CRM but not work management. We still use it for CRM. Cons Its capabilities with email campaign are limited. It could do a better job with email campaign and automations to make leads work like magic. Review Source R Reviewer Business Administrator Used the software for: Less than 1 year ### "Pipedrive Review" May 5, 2026 4.0 Overall, my team and I like using Pipedrive. I have not had issues with slowness or lagging, which I have faced with other similar products. Pros I like that Pipedrive can be integrated with other applications as needed. I also like that the layout of their tool is very easy to utilize. They also offer different packages to choose from depending on what you are willing to pay. Cons I feel like Pipedrive has limited reporting capabilities. While the dashboard is a great feature, I wish it had more reporting functionality. Review Source VR Verified Reviewer Managing Director Used the software for: 1-3 years ### "Highly recommend for service-based businesses." December 16, 2025 5.0 Pipedrive has been a huge help in organizing and tracking our leads from first contact through close. It’s streamlined our sales process and improved efficiency. Highly recommend for service-based businesses. Pros The visual pipeline is easy to use, keeps our team accountable, and ensures no follow-ups are missed. Cons There's not much to dislike with this product. Would be great to have it's own crm telephony. It still works well with JustCall. Review Source R Reviewer Sales Admin Used the software for: 3-5 years ### "Pipedrive Review" May 6, 2026 5.0 It's pretty good and easy to use. It's intimidating at first, but once you give it a few tries, it's super easy to understand. Pros I like how it's easy to navigate through, and there are different categories to separate stages of a job. This keeps things organized and easy to keep track of. Cons I don't like that you can't assign a job to a person as you make a pipedrive. It automatically puts it under your name, so if you need to switch it, you have to go to your dashboard after creating it to change the name. Review Source Manuel S. Customer Success Lead Used the software for: 3-5 years ### "Muy bueno para equipos comerciales" April 15, 2026 5.0 Pros Las reglas de automatización y los recordatorios ayudan a no perder contactos ni llamadas, y a reducir bastante el trabajo manual Cons A medida que el negocio crece, la estructura de Pipedrive (solo tratos, personas y organizaciones) se queda corta Review Source R Reviewer Senior Film Technician Used the software for: Less than 1 year ### "Good for everyday use!" June 1, 2026 4.0 Pros The Kanban-Style work board create a easy to use workflow which allows staff to provide customer & client support. It integrates with other software used which includes email management especially. Features include AI Sales Assistant too! Cons Some lag on the software and limited mobile app usage. The features on the lower end of the price package also seems inadequate sometimes Review Source Verified Reviewer Sr. Manager Investor Relations Used the software for: 1-3 years ### "Best in Class " December 5, 2025 5.0 Incredible performance for our fundraising teamm. VP level down to cold calling telemarketers- we all have enjoyed huge success due to this partnership. Pros Pipedrive offers tremendous benefits, value, campaign management, for a multitude of needs. Our Biz Development department leans heavily on Pipe Drive for sales and fundraising efforts, tracking when leads open emails, look at offering documents and much more. Cons It's a little pricey but that's also well earned. Compared to other CRM type platforms Pipedrive is one of the best. Review Source VR Verified Reviewer Account Executive Used the software for: 1-3 years ### "Pipedrive- A simple, Powerful CRM built for sales teams" February 23, 2026 5.0 Overall it has helped me manage my funnel of leads much more effectively. If your company is sales focused it is built for that line of work Pros It is easy to use and intuitive to set up. It actively reminds me of prospects that are stalled and can set up automations to help progress prospects forward Cons Reporting on efforts within Pipedrive can be difficult and wish I could customize more within the system. Live Chat features are a paid add-on and adds up Review Source Verified Reviewer Marketing Director Used the software for: 3-5 years ### "Great low cost sales CRM" July 2, 2025 5.0 Pipedrive has been a reliable and user-friendly CRM for managing leads and streamlining sales processes. It’s great for keeping sales organized, though limited built-in marketing tools mean you’ll need integrations for a complete strategy. Still, it's efficient and easy to adopt. Pros Their visual sales pipeline makes tracking leads is pretty intuitive. The automation features save time on follow-ups, and the email tracking is perfect for optimizing campaigns. It's easy to use, even for non-technical members of our team. Cons Pipedrive lacks advanced marketing automation and native email campaign tools, requiring integrations for full-funnel execution. Reporting can also feel limited for in-depth marketing analytics. Review Source R Reviewer Geschäftsführung Used the software for: Less than 1 year ### "Schlechter Service, Systemausfälle " June 17, 2025 1.0 Pros Wir nutzen PipeDrive erfolgreich als CRM-System. Hat jedoch Systemausfälle (CloudFlare, Ausfall der Server) von mehreren Stunden. Keiner aus dem Unternehmen konnte auf die Cloud-Lösung zugreifen. Wir haben versucht den Support zu erreichen, es gab keine Rückmeldung. Erst am folgenden Tag gab es eine Rückmeldung. Wir konnten in dieser Zeit unsere Mitarbeiter nach Hause schicken und keine Kundenanfragen bearbeiten. Nach Rücksprache mit dem Support-Team haben wir eine Erstattung der Gebühren für den laufenden Monat gefordert. Es gab die Rückmeldung das dieses nicht möglich ist, was jegliche andere Lösung nach unserer Erfahrung sofort ermöglicht hat. Cons Der Kundenservice, schlecht erreichbar und nicht lösungsorientiert. Preis-/Leistung sind durch die System- Unterbrechung nicht gewährleistet. Es gibt keine Erstattung für langfristige Systemausfälle. Review Source R Reviewer Head of Sales Used the software for: 1-3 years ### "Good CRM for very small businesses" September 18, 2025 4.0 It was great for the period we used it in our startup, once you start getting more complex and need more scalability you need to jump to a more complex CRM Pros Its simple to use and easy to navigate Easy to configure if you have a simple sales Process Easy to deploy Cons Its very rigid, if you start having complex sales processes and complex enterprise agreeements then you may need to start to jump to another CRM dashboards are not very flexible if you want to mix several objects Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.