# Page 21 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 21 - Reviews of Pipedrive ## Showing most helpful reviews Showing 501-525 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dwight Z. Founder Internet Used the software for: 1-2 years ### "Affordable CRM for Smaller Businesses" January 9, 2017 4.0 We've tried other software - they are more difficult for a number of reasons. Being a smaller (under 20 person) business we have 3 sales people and need to be able to track the lifecycle of all leads, origination and how they pan out through our cycle. What I like about PipeDrive is the ease of set-up, specifically for your company and ability to define your own pipelines. Another great feature is a ROT feature. This allows a manager to be notified when a lead is not touched or moved from a place in your pipeline after a defined period of time. Helps to easily keep track of who is doing what and if discounts or extra time is necessary to be placed on a particular lead. Pros Affordability, ease of set-up and use. App. Cons Some modifications, ease of tracking all email communications with external third-party clients (Gmail, Outlook) Review Source Pranta S. Cheif Administrator Computer Software Used the software for: Less than 6 months ### "Pipedrive is just awesome for CRM" June 1, 2023 5.0 Pros We are using pipedrive and it has tons of features to help you out to manage your business better than ever. Cons Sometime customizing requires some learning but not too much. Review Source VR Verified Reviewer Project Manager Used the software for: 1-2 years ### "Great value for fair price, very customizable, nice smartphone features, lots of integrations" March 20, 2018 4.0 Pros After using numerous sales tools in the past, I came across Pipedrive and immmediately fell in love with the convenient Pipeline view. Finally there was an easy way for me to organize multiple projects completely independent from each other! Our company has different divisions that don't have much in common. Differentiating between them is key. I also like the fact that you can add an (unlimited) amount of custom fields for deals, organizations, and people. This is especially great when you need to capture data that is specific to your industry. I can also specify whether this info is important and should be displayed prominently on a deal/company/person or not. 2 Way Mail Sync is working nicely and smartly links incoming emails to deals, once you made an initial connection. Cons Sending emails from Pipedrive is slow, takes a lot of time to display in the deal, leaving you wondering whether the email was even sent. Uploading attachments also take about 3 approaches in my case until it finally works. That's quite cumbersome and put me in a bad spot a couple of times because I forgot to add attachments. The lack of natives VOIP Integration is also unfortunate and very important to us. This is not really a critique about Pipedrive, but I m going to say it anyway: per-user pricing is high! At least give me a few users whether I use them or not, but it's not cool having to share users. Review Source JM Jenniffer M. Emprendimiento Apparel & Fashion Used the software for: 6-12 months ### "La mejor aplicación Pipedrive" October 29, 2022 5.0 Esta empresa tiene muchas ventajas una de ellas es que es muy sencilla de utilizar Pros Que tiene funciones impactantes además que es muy fácil de utilizar Cons No tengo quejas al respecto todo es una maravilla Review Source Response from Pipedrive March 9, 2023 Hi Jenniffer! We are very grateful for your kind words. Thanks for sharing your feedback! If you need any help, please reach out to our Support Team. They will be happy to help! BP Bret P. Owner Used the software for: 2+ years ### "Most efficient CRM out there." April 16, 2018 5.0 Great CRM for small to medium sized teams. Requires little experience and is very easy to use and setup. There are a ton of videos explaining setup and proper use and customer service is always willing to help out. For me this is the easiest to setup up and use of all CRMs out there. We have used others and they are either too expensive when your team starts to grow or too expensive to setup. Using Pipedrive on your smartphone is also a pleasure to use. Pros \-The price point is very good compared to the rest. This is a great solution for small to medium size teams. -Simplicity. Very intuitive. -Ease of use. Pretty much self explanatory. -Ease of setup. Some reading needs to be done but is as simple as it gets without the need of a 3rd part consultant. -Customer service. Cons More filters would be nice. Filtering by team members, client name, type of business can be tricky sometimes. Sometimes its easier to download and filter using excel which would be nice to see in future releases. Review Source MQ Matheus Q. Gerente comercial Civil Engineering Used the software for: 1-2 years ### "recomendo" March 22, 2023 5.0 no geral é otima Pros as colunas para organização e separação de cada fase do cliente, além de todos os relatório com os gráficos que podem ser gerados e otimizados Cons ainda acho um pouco difícil o manuseio, mas nada como utilizando e fuçado todos os dias Review Source VR Verified Reviewer Co-Founder & CEO Internet Used the software for: 2+ years ### "Great CRM - No need to pay for expensive alternatives!" February 4, 2021 5.0 Great experience overall - I can highly recommend it. Pros It just WORKS. Pipedrive has been critical to our business success. I am able to keep my entire crm database in one, searchable location. Cons Nothing at the moment. Everything in Pipedrive is pretty intuitive and they've added iterations over time. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Was a tenth of the cost Review Source VR Verified Reviewer Founder Internet Used the software for: 2+ years ### "Great Entry Level CRM" October 9, 2018 4.0 It's solid, been on it for 5 years now. For anyone looking to start getting organized it's a comfortable step. Pros Web-based, price is right, integrations are good and simple to use. Cons Seems to have conflicts with mail controls. From Chrome to gmail integrations and desktop are conflicting we've not been able to figure out. WordPress plugins for connections to fields via GravityForms can become complicated but once you get the hang of it they work well. Some overlap for activities and calendar if you are already married to others. Review Source YoYo F. Co-Founder Marketing and Advertising Used the software for: 6-12 months ### "Pipedrive CRM" March 31, 2022 4.0 Makes follow up easier. Has a lot of features that we haven't integrated yet that we will integrate in the future. Looks user friendly but is only semi-user friendly. Pros Pipedrive CRM has a lot of the features that we need and more importantly, will need in the future. We compared between PipeDrive and Close.io and selected Pipedrive due to it's easier to look at UI. Cons Not a lot of easy documentation or videos on how to use the software to it's full potential. We are missing a lot of features that are sure to help us but it takes too long to learn and use them. Reason for choosing Pipedrive Pipedrive had a easier UI to work with for sales. Review Source BK Bed K. Managing Director Design Used the software for: 2+ years ### "Works seamlessly across multiple platforms and devices. " May 15, 2022 5.0 Pipedrive is an online sales-automation tool that allows entrepreneurs to get more out of their business. With its simple yet powerful interface, it helps you to be more organized, keep track of your business goals, and work more efficiently. Pipedrive is also a great tool for lead generation, which is a huge part of business success. Pros Pipedrive is a sales management software that aims to help companies with sales and marketing related tasks. It has a wide variety of functionalities to help you scale your business, from lead generation to closing sales. It is a fully featured sales solution that is integrated with a variety of online marketplaces. Cons Everything works fine. No complain at all. Review Source HG Hrachya G. CEO Marketing and Advertising Used the software for: 2+ years ### "Admin for our clients" November 23, 2023 5.0 Very satisfied. Their support is great. Pros Easy to use. Ideal for B2B Sales. Pipeline management is perfect. Cons You cannot dupicate a pipeline, which could be very handy for several pipelines' management. Review Source Response from Pipedrive April 17, 2024 Thank you for your feedback! It is very important to us! Vedran R. Head of Marketing & Growth Computer Software Used the software for: 2+ years ### "i have to admit i love it!" August 30, 2018 5.0 Again for teams, 11-50 pipedrive is an absolute rockstar. I converted 4-5 teams from other solutions to Pipe and everyone is super happy about it. When you connect it to other apps via Zapier it does wonders to your sales process. Pros It's simple and activity focused. Overall setup and ramp up time even now with all the added "complexities" can be performed in a day or week (if you are too lazy). Overall I love using it. I think it's perfect for companies 11-50 Cons Automation is missing. However, Pipedrive team keep adding new features - automation related. Review Source SK Steve K. VP Mkt Internet Used the software for: 1-2 years ### "Quality CRM Tool that is Fairly Easy to Use Each Day" March 9, 2024 5.0 Pros Pipedrive has been a game-saver for us in managing our lead flow. If we didn't have this tool I am not sure how un-organized we would be with our deal flow. Cons There are a couple of areas where having flexibility with adding multiple categories would be a big help. Overall this is a solid CRM Tool. Review Source Response from Pipedrive June 12, 2024 Steve, thank you for your insights and feedback! VR Verified Reviewer Co Founder Marketing and Advertising Used the software for: 1-2 years ### "Great CRM tool" February 19, 2019 5.0 Overall I have nothing but great results from using Pipedrive. I definitely recommend it to anyone who has to keep track of multiple clients or customers. Great time saver! Pros I like that Pipedrive has let me streamline how I communicate with my customers. Before I would have notes everywhere and would have to rely on my memory on when things were due or when I should follow up with customers. This leaves the guessing work out. It also allows me to collaborate with other team members and not duplicate any one's efforts. Cons No cons about this software, it has really helped me to stay organized and feel like I have a grasp of where all my customer's relationship status is at any given time. Review Source VR Verified Reviewer Innovation & Marketing Lead Computer Software Used the software for: 6-12 months ### "Pipedrive is ideal for small teams " December 20, 2017 5.0 This is a much easier to use CRM than most competitors. This allows us to manage our sales funnel much easier than other software. This is one of the best investments we made in 2017 Pros Ease of use and user journey management is the best part of Pipedrive. Competing software like Salesforce can become convoluted very quickly. Smaller teams really don't need much more than Pipedrive. This is a perfect example of a smaller company that does better work than the big names. Pipedrive also has a beautiful interface. It's laid out in a very sleek and lacks the clunky interface of some competing CRMs. Cons Reporting software is not as thorough as Salesforce in my experience. This isn't a huge deal for our company but I think some nitpicky people may find it a bit limiting. The reporting is pretty customizable so it's not a real complaint for us. Review Source VR Verified Reviewer Co-Founder & CEO Biotechnology Used the software for: 1-2 years ### "PD HAS BEEN EASILY INCORPORATED INTO OUR DAY TO DAY USE, AND USED BY ALL MEMBERS OF THE BD TEAM" April 4, 2018 5.0 SEE BD PROGRESS, CAPTURE ACTIVITY, KEEP MYSELF UP-TO-DATE ON COLD, WARM AND HOT LEADS, KEEP MYSELF HELD ACCOUNTABLE FOR HOT LEADS TURNING INTO CLIENTS AND CAPTURE MY OWN SALES CLOSING RATE. Pros I LOVE THE EASE OF USE, FUNCTIONALITY AND EMAIL CAPTURING. MY BD ASSISTANCE IS VIRTUAL AND MANY MILES AWAY. I AM ABLE TO NOT ONLY SEE THE WORK HE IS DOING, BUT ON A DAILY BASIS CAPTURE HIS PROGRESS. I ALSO LOVE KEEPING TRACK OF MYSELF. AS THE CEO AND HEAD OF BD, I NEED TO ENSURE NOTHING SLIPS THROUGH THE CRACKS AND WITH PD, I AM ABLE TO DO THAT, EASILY AND QUICKLY (WHICH MEANS THE WORLD TO ME). Cons I DON NOT LIKE HOW IT CAN NOT CAPTURE EMAIL METRICS (HOW MANY PEOPLE OPEN THE EMAIL AND HOW MANY TIMES). Review Source Esra K. Cloud Solutions Manager Used the software for: 1-2 years ### "Pipedrive has very useful API to integrate with other applications." January 17, 2018 4.0 Potential customers who visited our website and drop a lead to us are directly integrated with the Pipedrive accounts of our sales team. We also separated the leads according to regions easily using pipelines. Pipedrive made it very easy to keep track of the customers from demo to sales process. Pros Our sales team uses Pipedrive to track their inquiries and sales process. I, as a software developer, used its API to integrate Pipedrive with our website and web applications. Pipedrive has a great API documentation and interactive interface that you can try the functions in realtime. Cons Integration was a little bit complicated at first but I don't encounter any other problem with Pipedrive during the time I use. Review Source Nilopha C. tutor E-Learning Used the software for: I used a free trial ### "a new user but it made work easy for me" May 20, 2022 5.0 It was less time consuming and beneficial to both worker and employee Pros I liked the leads and contact management very useful and easy to keep track of info Cons It can have too many categories but understandable Review Source Bryan M. Product Director Design Used the software for: 2+ years ### "My favorite tool for managing sales pipelines" May 15, 2018 5.0 Pros Having used tools like Trello and Kanbanery, Pipedrive seemed like a natural fit with its column and card based interface. Even though we could have used the tools I just mentioned for sales, Pipedrive is specifically built for it and at the price it seemed like a no brainer rather than trying to deal with piecing together our own less than ideal solution. It is also extremely easy for new sales reps to use which was important for us in our selection process. Cons It did take us as managers a bit of time to work out how our sales pipeline should look and work within Pipedrive. Pipedrive does have many resources about this, and I'm not sure this could be improved necessarily. The only real bad thing I can think of from the experience was that I underestimated the initial setup time for our organization (which still wasn't bad). Review Source MA Murad A. Resident doctor Health, Wellness and Fitness Used the software for: 1-2 years ### "i really loved my pipedrive" March 16, 2024 4.0 by using the application to communicate with my colleagues in German i was comfortable creating a social network with them Pros i think the application is very good and practical and i advise everyone to use it Cons ease of use and communication with other people. the application is not very popular but i want to convey my unique experience to others Review Source Response from Pipedrive June 12, 2024 Murad, thank you for your feedback! KZ Kacper Z. IT Information Technology and Services Used the software for: 1-2 years ### "Bewertung Pipeline" February 11, 2023 4.0 Pros Erschwingliche bezahlte Pläne Unbegrenzt anpassbare Verkaufspipelines Auf maschinellem Lernen basierender Verkaufsassistent für alle Pläne API-Zugriff für vollständige Anpassung Workflow-Automatisierung für die meisten Pläne Funktion zum automatischen Ausfüllen von Kontaktinformationen für High-Tier-Pläne Integrierte Telefoniefunktion bei den meisten Plänen Cons Kein kostenloser Plan Begrenzte benutzerdefinierte Felder und Berichte für die meisten Pläne Telefonischer Support nur auf der höchsten Stufe Review Source AS Alex S. Senior Business Development Manager Financial Services Used the software for: 6-12 months ### "Quality product that helps sales teams drive efficiency " June 30, 2023 5.0 Pros Very slick and easy to use with great features that can allow sales individuals work faster and great CRM Cons Sometimes can be slow to reach customer service Review Source kT kevin T. asistente de ventas Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "CRM adecuado para manejar el proceso de venta para medianas y grandes empresas." May 3, 2023 5.0 Gracias a este CRM la el proceso sistémico de la venta de un producto se muestra de forma palpable. El conocer el detalle a detalle de toda la operación permite evidenciar dónde están las fallas y las fortalezas en la forma en que se están ejecutando las ventas dentro de una empresa. Pros Pipedrive se muestra como una herramienta CRM de facil uso y cómoda manipulación. Permite, de forma certera, una interacción más cercana entre el producto que se vende y la persona que estaría potencialmente destinada a recibir ese producto. Cons Hay pocos aspectos negativos que se puedan agregar:1-Cobros extras por operaciones fuera del plan de trabajo.2-Las tarifas son aceptables, pero las funcionalidades básicas del programa sólo permiten un avance bastante limitado.3-Muestra limitantes cuando el sistema se carga con mucha data input y output Review Source VR Verified Reviewer Director of Marketing Information Technology and Services Used the software for: 1-2 years ### "Pipeline management was never easier" February 15, 2023 5.0 Sales, crm and pipeline management Pros Free trial really helped to assess all features. All stages are clear and provides more visibility in each stage. Cons Difficult to ensure adoption as there were multiple integrations. Review Source DP Deependra P. Java developer Computer & Network Security Used the software for: 2+ years ### "Great " March 3, 2023 5.0 Better Pros So easy and simple to create a account for sales management on Pipedrive due to it's highly featured software. Available in Android mode make it so easy in lead management. Cons Quite less responsive ,take more time to open . Customer support is appreciable Review Source Response from Pipedrive March 8, 2023 Hey Deependra, Thank you very much for your feedback! We apologize for any inconvenience the slowness experience may have caused in your business, we can understand how this can impact your work. Service interruptions can be caused by different factors but we can guarantee we will look into any issues being reported carefully and as quickly as possible. We would like to reassure you that our Support Team is here to help you 24/7 and we will be more than happy to help with any questions you might have. Once again thank you for providing us with this feedback. 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