# Page 22 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 22 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 22 - Reviews of Pipedrive ## Showing most helpful reviews Showing 526-550 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HS Hoberton S. Ceo Religious Institutions Used the software for: Less than 6 months ### "Produto cumpre sua função" March 31, 2023 3.0 Um produto bom, ferramentas boas e com design intuitivo e moderno Pros Gostei do layout, bem moderno e intuitivo, a barra lateral esquerda das funções ajudam o programa ficar mais clean Cons Por mais que é um app pequeno ele é muito pesado, nas primeiras vezes que usei ficava travado numa tela branca cada vez que tentava mudar de função Review Source VM Vijayalakshmi M. Asst Manager-Business Development Information Technology and Services Used the software for: 2+ years ### "Best Product to For Sales Tracking" August 17, 2022 5.0 It is best to track all your sales accounts & updates in handy. Pros You can update each & every update in the Pipedrive, every email communication is tracked & updates automatically when you link your email to it. Cons They need to create multiple contacts space options under one account, that way no need to update by a different company name or entirely create a new deal. Review Source JLW Jimmy Leakey W. Digital Marketing Manager Gambling & Casinos Used the software for: Less than 6 months ### "Best CRM software" September 8, 2022 5.0 Pros Easy to use Efficient and most interactive software Easy access to lead details Cons Increase the amouunt of storage it allocate to an organisation/company Review Source VR Verified Reviewer Agency Owner Insurance Used the software for: 6-12 months ### "Great software if you take the time to set it up" November 23, 2021 5.0 Pros There are a lot of features that are available. The integration between Pipedrive and other apps make it a great CRM and keeping track of communication. Having a team that can access all notes and see all interactions is a great feature to have to provide excellent customer service. Cons The set up time was a downside. Of course this comes with the territory as it will save time in the future of having to do repetitive tasks. Alternatives considered [AgencyZoom](https://www.capterra.com/p/158243/AgencyZoom/) Review Source Samuel B. Acceleration team Computer Software Used the software for: 1-2 years ### "Switched from Salesforce, best decision!" November 23, 2019 5.0 Pros Very easy contact import. Continuously improving. The new calling feature is very useful! Cons The event planning feature seems useful but is useless to us as it sends out an email with a .ICS file instead of a real meeting invite. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was expensive and wasn't user-friendly. Everything a CRM should do today, you'd have to pay the equivalent of pipedrive's monthly price to get from a 3rd party. Review Source Vaibhav G. Clinic Admin Hospital & Health Care Used the software for: 1-2 years ### "Good App for CRM" August 9, 2022 4.0 Pros Lead leakage was a major problem, we tried many softwares, it allowed us organise our leads, timely follow up. Cons Web version is really good. app needs lot of improvement, also app has limited features as compared with desktop version. Review Source RB Raphaël B. Head of International Recruitment Education Management Used the software for: Less than 6 months ### "User-friendly tool" September 15, 2023 5.0 Overall pretty good experience as it is easy to set up and very visual! Pros Very visual and intuitive. Easy to use even if you are not a tech person. You can add easily leads/deals and update them. Very easy to keep track and give you notifications on things to do. Cons For our work as consultants, we represent partners and we sometimes use different email addresses to contact potential clients. It would be good to be able to add more than 1 email address to the same account. Linking your email address to Pipedrive is good but needs improvement as you don't have email folders in Pipedrive Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Integration with Google and price Review Source Response from Pipedrive September 20, 2023 Thank you very much for this feedback. Raphael. If there is anything we can help with, reach out to our Support! PM Piero M. Associate Financial Services Used the software for: 6-12 months ### "Good software price/quality " February 16, 2022 4.0 overall good Pros Import/export data was de most usefull tool. Cons Directing email you need to forward a specific adress to some email get to pipedrive. it should be aoutomatic Review Source Response from Pipedrive March 10, 2022 Hi Piero, We really appreciate your feedback! Pipedrive features two methods of managing your email conversations with your customers: Email Sync and Smart Email BCC. Our Smart Email BCC function allows you to manually forward individual email threads from your email provider into your Pipedrive inbox; or Email Sync allows you to sync your email inbox to your Pipedrive account, allowing you to access your email without having to leave Pipedrive. Note: The Email Sync feature is one of the many useful features of Pipedrive's Advanced, Professional, and Enterprise plans. Regardless, if you have any questions or need any help please do not hesitate to contact our Support Team. Kind regards, Pipedrive Team VR Verified Reviewer HR Consultant Human Resources Used the software for: 1-2 years ### "Ease of use, very eficient." June 13, 2019 5.0 Pretty much solving the follow up between departments so we can all be aware of businesses status Pros The colaboration you can achieve between commercial and operations. Cons I really like the interface but I think it can be more robust Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Pipedrive Price and ease of use Review Source DC Dana C. President/CEO Financial Services Used the software for: Less than 6 months ### "It's OK, but seriously flawed because it does not integrate with Outlook Calendar" August 4, 2017 2.0 Do not purchase this software if you need Calendar integration with Outlook. Pros It is intuitive and easy to configure and use. Cons The system does not integrate with Outlook Calendar, the more we use Pipedrive, the more clear and serious this weakness becomes to us. I can not and will not recommend that other Property & Casualty Insurance Brokerage operations make the investment in this software until Pipedrive provides this most basic integration. This weakness in the Pipedrive system is such a huge disconnect for Pipedrive. Pipedrive's customer support acts as though they could care less, and as though we are the only people in the world that need this function. I can only assume that others before me did a better job of discovering this weakness (before making the purchase), and for that reason they elected not to make the purchase the software. Everyone in my industry LIVES in their Outlook calendar - I strongly encourage Pipedrive to figure this out. Review Source Response from Pipedrive September 25, 2017 Hello Dana, That is very valid feedback, you are right when you said that you are not the first person to point out this limitation in regards to Outlook Calendar. I can assure you that our support does their best and does care about our customers. We now have Outlook calendar integration in the roadmap but, at the moment, we don¿t yet have a concrete ETA. One option is to sync your office365 or Outlook with Google and then sync Google with Pipedrive via settings -> personal -> connections. Then when you enable the Google Calendar and Contacts sync in Pipedrive it will actually also sync your contacts and activities to your office365 contacts and calendar. Another option would be to use a third party application to enable the sync between Pipedrive and Outlook: http://www.pipedriveoutlooksync.com/ This application is not developed by Pipedrive and will have extra costs. Again, thanks so much for your feedback. Your friends at Pipedrive Justin E. sales Construction Used the software for: 1-2 years ### "Pipedrive" June 25, 2020 5.0 we really love it. for a small to medium business, it is fantastic Pros We really love Pipedrive. From day one it has been so easy to customise and use. I have a very basic knowledge of computing, and was able to set up our whole company and customise the way it looks and works. Cons I can't say a bat word about pipedrive. It works as it says it does. Customer support is fantastic and it doesn't fail Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) too expensive and difficult to use Review Source Nancy L. General Office Assistant Mental Health Care Used the software for: 2+ years ### "Pipedrive Review" April 6, 2019 5.0 My overall experience with Pipedrive was good. It helped my company and job easier and more organized. Pros I liked how I was able to organize my customers and potential customers onto my Pipedrive. I also liked how I was able to create separate Pipedrives for different things. We often call back our customers, or do followups and Pipedrive helped me remember to do so with its reminders as well. Cons It was a little confusing to navigate and figure out how to organize at first. Review Source CN Connor N. Sales Manager Financial Services Used the software for: 1-2 years ### "Pipedrive is a pipeline simplified." January 6, 2019 5.0 This product is by far my favorite CRM, by such a longshot. They are just a few tweaks they need to perfect to make it the most user-friendly and "straight-to-point" sales tool available. Pros This software is great, the ease of use for moving clients and leads through different stages of the the sales process is bar none, the easiest I have used. The drag and drop is simple and satisfying, the layout is clean and ergonomic, and learning the tool is extremely easy. Beyond that, they have pretty comprehensive support that gets back in a pretty timely manner. Building new pipelines is a breeze and it does port with a lot of useful apps. Cons Notifications and Reminders! They really need to work on this component, sales reps love to set follow up reminders and they need a more effective way to leave notes about how the task went, what became of the task, and what the next steps are for that task. Additionally, if a team members alters a lead you are tied to more details on mobile about the changes would be helpful. Review Source Brien Hamrick I. Business Development Plastics Used the software for: 1-2 years ### "Pipedrive makes closing easier" October 15, 2019 4.0 We've enjoyed using it as a way to have all participants in closing a client project able to see each other's steps and next assignments. Pros We have many people involved on each project and this allows us to assign specific duties easily and the mobile access makes access easy. Cons It would be nice to have an embedded checklist option to help us ensure each project has all the right information. Alternatives considered [ADVANZ101](https://www.capterra.com/p/159360/Sales-Force-Automation/) Reason for choosing Pipedrive Ease of implementation, cost, simplicity. Review Source JN Justin N. Owner Marketing and Advertising Used the software for: 6-12 months ### "Total Control Over Your Pipeline" August 9, 2019 5.0 Before Pipedrive I was tracking calls and prospects on pen and paper and a spreadsheet. Now I have all my notes in one place, tracking calls, emails, and tasks. Now I know exactly how long it's been since I called a prospect, see all my notes on them, and track their progress along my sales process. Everything is easier seen at a glance, but I can also see all the details per prospect as needed. Pros Pipedrive gives you many features for the price to keep an eye on your pipeline, from cool leads to current clients. It's customization options gives you the way to setup a workflow the way you need it and expand it to meet your needs. - Visualize and move people through your pipeline(s) - Add automation such as emailing as people move through the pipeline - Track everything. Take your own notes but also track calls, emails, tasks, and more - Since I've been using them I've seen lot of features added including the ability to call straight from the software Cons Onboarding is minimum. They show you where all the features and tools are, but it's up to you to find your own work flow and best practices. I was fortunate to have a mentor walk me though the setup and without him I imagine it would have been daunting and difficult. Review Source VR Verified Reviewer Tagie Burton Commercial Real Estate Used the software for: 6-12 months ### "Pd" January 16, 2023 5.0 It's been an up and down scale to use Pros Easy to use and navigate with Customizable sales pipeline. Good visualization of sales data.Integrations with other tools such as email and calendar Cons Limited reporting and analytics capabilities. It has Limited automation optionsSome users have reported issues with syncing of data across multiple users Review Source VR Verified Reviewer Chief Technology Officer Used the software for: 2+ years ### "Easy to learn." July 12, 2018 5.0 Pros Pipedrive was easy for my Dev team to connect with API and even easier for our Sales team to learn. We had been bouncing around CRM tools for 5 years. All of that stoped as soon as we started using Pipedrive. It is easy to pull reports out of and easy to track work being done. I would highly recommend it. Cons After the initial setup we have not had any real issues. I do wish it had a round robin assignment feature when leads come in unassigned. Review Source VR Verified Reviewer Ops Manager Hospitality Used the software for: 6-12 months ### "Excellent CRM for my needs" November 2, 2022 5.0 Very positive experience overall and it it always being developed also which is great to see, especially when the changes make it better and easier to use. Pros The ease of use and being able to see what stage each customer is at within the process of sales leads. Being able to see where the leads come in from is also really useful for marketing spend...ie, which routes work best. Cons Not a fan with the new update...deals are not changing status as fast as they used to. Hopefully this will improve though. Review Source Response from Pipedrive March 9, 2023 Hey! We are very grateful for your kind words. Thanks for sharing your feedback! If there is anything we can help with, let us know and we will be more than happy to help! JB John B. Account Manager Translation and Localization Used the software for: 2+ years ### "A bit too clunky still " January 5, 2021 4.0 We use Pipedrive to manage all leads, both existing and new business prospects. It is popular with our management team but a poor substitute for Salesforce or other competitors for the front line sales teams Pros The quote management function is the best part of this, reminding you of outstanding quotes and previous approved deals Cons I found the email, contact and task management to be repetitive and with a lot of extra steps, not integrated to other platforms Review Source Brian H. Director of Business Development Internet Used the software for: 6-12 months ### "Goldilocks of CRMs" October 20, 2016 5.0 I entered Pipedrive with some hesitation. I've tried Salesforce before: it was too big, clunky and required too much work when all I wanted to do was just get back to work. Other sales platforms didn't offer the functionality we needed in our company. They were too small. Pipedrive is just right. It fits in my day-to-day and allows our sales team to be on top of our sales cycle. It helps us remain in touch with our growing list of contacts in an efficient, simple way. Pipedrive just fits with our sales efforts. Pros Ease of use. Functionality is ideal without too many add-ons that can get bulky. Great tool to get our job done. Customizable fields for the sales cycle - huge benefit! Cons Not many Cons here which is why we chose Pipedrive after an extensive search and trial & error period. I believe any further updates to the software will increase productivity. Review Source CS Carolin S. Case Managerin Health, Wellness and Fitness Used the software for: 1-2 years ### "Gutes, benutzerfreundliches CRM Tool" December 21, 2022 4.0 Pipedrive bietet für uns die ideale Lösung, um Leads und Kontakte zu organisieren, priorisieren und dadurch essenziell zum Umsatzsteigerung Pros \- übersichtliche Benutzeroberfläche - leichte Nutzung - auch für kleinere Betriebe erschwinglich Cons \- nicht so viele Marketingtools und Automatisierungen wie andere Tools (sieht z.B. Hubspot) Review Source VR Verified Reviewer Head of Paid Digital Accounting Used the software for: 2+ years ### "Good CRM for small professional services firms, but underpowered for larger/faster organisations" October 8, 2021 4.0 Excellent – for the right company at the right scale and stage. Pros Pipedrive is a breeze to set up, inexpensive, and easy on the eyes too – the UI is very intuitive. Cons It lacks some of the more powerful integrations that you might come to expect from a (admittedly more expensive) competitor. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive While the alternative was (still is) free, Pipedrive was much better overall. Review Source BS Belinda S. Creative Director Media Production Used the software for: Less than 6 months ### "PipeDrive | Easy, Affordable and Good CRM" July 19, 2018 5.0 We are always looking for good, simple, and affordable tech tools to make our clients’ lives easier. For people who don’t take naturally to technology but need a CRM solution, finding Pipedrive makes for a good day. It’s apparent that a lot of thought went into what it takes to easily manage the backend of a sales business. Pipedrive is making this process a lot simpler for us. Pros We like simple and the streamlined dashboard was easy to understand. We are also busy people so we were quite pleased to be able to completely set up the sales activities and import our customers in under an hour. We had one question during set up so we dropped a line into the chat box. Within a couple of minutes, we had our answer giving us a good feeling about their support staff. It’s completely customizable so our workflow tasks (activities) were simple to add once we knew exactly what process each client would go through from initial contact to sale and follow up. The calendar option let us put dates to each task and all the notes we added were date stamped, a feature we found quite useful. We also liked that the program automatically puts the current tasks on the top of the list and has a color coding to show what’s not due yet, what’s currently due and what is overdue. We are also using the Zapier integration to connect to MailChimp for managing our customers’ email communications. There a lot of other integration options, too which we may add in the future. After trying some fairly expensive solutions, my clients loved the free trial option although the price to upgrade is quite affordable. Cons My biggest concern is that support is only available Monday through Friday during office hours although they do have a fairly extensive library of tutorials. Review Source VR Verified Reviewer Head de Operações Marketing and Advertising Used the software for: 6-12 months ### "Um dos melhores CRMs do mercado" January 5, 2023 5.0 Pros Utilizamos o Pipedrive a cerca de 6 meses e tem sido bem positivo no ganho de agilidade e prospecção em vendas. Possui automações com WhatsApp o que possibilita criação de campanhas de inbound marketing fazendo ação cruzada com WhatsApp e Email. Cons Não tenho nada a reclamar até o momento, atende bem as minhas necessidades Review Source DSO Diego Sebastian O. Estudiante de Medicina Medical Devices Used the software for: 6-12 months ### "Pipedrive: Gamma de contactos para el marketing" November 6, 2022 4.0 Pros Es un software muy integrado con el uso de contactos Cons Le faltan mas actualizaciones para su uso sin conexión Review Source Response from Pipedrive March 9, 2023 Hey Diego, Thank you for your insights! We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help! Talk to a Capterra advisor for free and get results within 15 minutes.