# Page 25 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 25 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 25 - Reviews of Pipedrive ## Showing most helpful reviews Showing 601-625 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Roxana M. Head of Marketing Marketing and Advertising Used the software for: 2+ years ### "Better account management!" June 19, 2022 5.0 Wonderful! Pros Ever since we're using Pipedrive we're doing a better job at taking care of our customers. Cons All went perfectly from the very first moment. Review Source Response from Pipedrive July 25, 2022 Hi Roxana, Thank you very much for your feedback! We are happy to know you do better management with Pipedrive. If there is anything we can help with, contact our Support Team. They are here 24/7 to help! Kind regards, Pipedrive Team VR Verified Reviewer Owner Media Production Used the software for: 1-2 years ### "By far the Best CRM" November 7, 2018 5.0 I’ve been with Pipedrive for years and they are only getting better. It allows you to create a CRM according to your unique business and it has built in reports that give you the peace of mind needed to manage your company appropriately. Whether you are a sole proprietor or a Fortune 500 company, pipedrive allows you the capabilities of managing all in one place. Pros I love the ease of use, the functionality, the integration features and the price point. Cons It can be overwhelming if you don’t understand how to build your platform, but they have great customer support that will walk you through any hiccups. Review Source MZ Mark Z. Owner Marketing and Advertising Used the software for: 6-12 months ### "At long last, a CRM that makes sense with how I think and do business" November 16, 2016 5.0 I've tried a lot of CRMs in the past, and would always end up going back to using basic contact software after inevitably they created more work for me than they helped. Pipeline is the first CRM I've used that helps me feel at peace, knowing that each lead has a next step applied to it. I also use a lot of custom pipelines to track recurring customers, contractors, onboarding and large complex projects. The sync with my email and calendar makes it also easy for me to keep all conversations organized, and all meetings in line with appointments booked with Calendly. Since I'm currently managing sales, projects, and 10 contractors, Pipeline helps me keep everything going without anything slipping through the cracks. I couldn't have scaled my business by 150% this year without Pipeline. Pros The software prompts me to add a new activity (email, meeting, call, etc) after I mark another activity complete. It visually reminds me if there are leads or clients that do not have a next step applied to it. This make a lot of sense to a getting-things-done approach. We do a lot of mobile responsive websites and monthly marketing with a lot of moving pieces, and it's great to have confidence that we know what is coming next. Cons I sometimes wish there were a calendar view. I also wish I could add screenshots into emails I find myself having to go back to Google Inbox for this (and bcc-ing the pipedrive email to sync with the contact). Review Source VP Vincenzo P. Agente di commercio Management Consulting Used the software for: 6-12 months ### "Pipeline a colpo d'occhio" May 15, 2023 5.0 Pros È il miglior crm per avere un immagine immediata dell'avanzamento delle tue attività. Cons Forse che alcuni connettori principali siano a pagamento Review Source DB Dalton B. Program Sales Manager Computer Software Used the software for: 1-2 years ### "Get out of it what you put in" June 17, 2020 4.0 Distanced sales communication, communication continuity across departments, easy contact and deal editing. Pros Simple user experience, not overkill with the features and layout, great email integration, custom pipeline language Cons Have to pay a certain amount that includes features we don't use, internal organization confusing to see - most of which you can't. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Cheaper option, didn't need all the features of the other product. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) Better cost options, our team used Pipedrive before, a better interface for the way we're setup. Review Source HA Hayden A. Client Liaison Medical Practice Used the software for: 1-2 years ### "Simply fantastic, has changed the way we operate and allows us to help many, many more clients" December 20, 2017 5.0 Overall it is a great system and the pro's certainly outweigh the cons by a long way. The day to day functionality is just superb, the best I have used and I have worked in a sales environment for nearly 20 years. Pros You can set it up to suit your business. It's very flexible and has allowed us to produce a great deal of good data to allow us to change and adapt our business. Anyone who uses the system is kept right up to date with accurate information about our clients and what stage the sale is at. It also allows us to quickly recognise deals that have little or no potential so we are not wasting time and staff resources with no return. Cons The site reporting is good but could be improved as well as the export reports. It would be great to have the flexibility to select specific fields to include or exclude from reports but as it stands this is not possible. It also doesn't include contacts when exporting data for deals which means it is not possible to generate a deal based mailing list, i.e. deals that were closed in the last 3 months due to lack of funds. This makes it difficult to generate e-mail campaigns from the system. Review Source VR Verified Reviewer Account Manager Financial Services Used the software for: 2+ years ### "Pipedrive for Startup Sales " August 28, 2018 4.0 Overall, I'm happy with it and feels its a great tool for start ups as it's easy to use and simple. Pros It's very simple unlike other popular CRMS and it's totally web based. You are able to create many different customizable filters to sort and organize leads, and it's pretty intuitive. Cons It's lacking in a few features, and unable to build out for a business like other more popular crms. Review Source Andrew F. Laboratory Manager Aviation & Aerospace Used the software for: 6-12 months ### "Best for small businesses" December 10, 2018 5.0 I'm the owner of a small business and I spent a full month testing CRMs (Zoho, Salesforce, Copper/Prosperworks, Hubspot, Pipedrive). I was looking for something easy-to-use that I could easily implement with my employees without tons of training. So far Pipedrive has been amazing. Their customer support is better than almost any other company I work with. They're quick to respond and always know how to help. Pros Gmail sync, easy-to-use without much training, incredible customer support, tracking of people/companies with custom tags for organization, most things customize-able, very cost-effective Cons Nothing major, a few picky things like no auto-login, and when I add a person or organization, it's not possible to get all the fields I need in the quick-add pop-up. Review Source Chandan C. Manager Sales Accounting Used the software for: 2+ years ### "Easy to use and intuitive CRM" July 16, 2022 5.0 Pros It is very easy to use and intuitive CRM. The activities scheduling is one of best parts and tool give reminders for the same. Multiple stages can be created with exhaustive reports. Cons When I was using at that point of time APIs were not available. Review Source Carlos Alberto P. Especialista de Desarrollo Used the software for: 1-2 years ### "Pipedrive is a fast, easy option for small businesses that need to implement a CRM" June 4, 2018 4.0 It represents an option for small businesses and industries that do not have a very broad flow of activities Pros It presents an intuitive, simple and friendly interface for the novice user, has a simple installation does not need higher skills, allows to create more than one pipeline, in addition to having extensive options in the forms to create the cases Cons Despite its price does not have a functionality that corresponds to what is charged. It is not responsible for separating contact lists and new cases and it is important that you do it Review Source Carlee M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Reliable CRM" October 14, 2019 4.0 Pros It's reliable and has email integration. Cons I can't seem to keep up with my deals - I need a system that supports me NOT the other way around. Alternatives considered [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) Reason for choosing Pipedrive I needed an official CRM. Review Source Geof B. Partner Internet Used the software for: 1-2 years ### "Best Sales CRM" October 20, 2016 5.0 Our company relies on a constant influx of new deals, less on recurring revenue. As such it is critical to maintain a system of prospects through our specific sales system, with accountable and tangible follow ups. PipeDrive not only does all of that with ease but it made the transition from our old CRM (HighRise) so simple that we switched and did not look back. We recommend PipeDrive to colleagues on a daily basis. Pros Ease of use. Flexible custom fields. Dead simple yet effective reporting. Great customer support. Cons None. PipeDrive has made it so easy to get to work we simply haven't looked back. Review Source Jason L. CEO, Co-Founder Medical Practice Used the software for: 6-12 months ### "Using Pipedrive helped me keep my sales contacts in order" December 13, 2017 5.0 This software helped save me time in managing my sales contacts, and helped me keep much more organized that I normally would be. I would say that I lost less leads in the sales funnel because of Pipedrive, as I have more responsibilities other than just sales. Pros I like that Pipedrive is built for sales, and it does a great job helping me move my contacts through the sales pipeline. I'm not a natural salesman, and I have many other responsibilities to tend to, and Pipedrive helps me stay on top of my sales contacts in a very organized manner. I love the amount of customization that you can do, that you're able to connect it directly to your email, and you're also able to work through their iPhone app to do a lot of contact management. Cons I didn't like the confusion that came in when there were multiple people on my team that were responsible for managing contacts. I believe that you were forced to have one main person in charge of each contact, and I'd rather have the ability to have multiple people be the 'main contact' for each sales contact in the system. Review Source RD Ramanathan D. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Pipedrive is an essential deal tracking CRM tool to grow your sales multi-fold " July 15, 2022 5.0 World class reliable CRM platform to accelerate your sales multi-fold with the deal pipeline module. Pros The pipeline module is the best in Pipedrive Cons Slightly pricey when compared to other options available in the market. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) Reason for choosing Pipedrive Deal pipeline module is very clean. Pipedrive has a very simple UI and it is an easy to use platform. Review Source VR Verified Reviewer Founder Information Technology and Services Used the software for: 2+ years ### "Potentially useful for pure sales-driven orgs. Garbage support." December 17, 2021 3.0 Was good for a while - but then I learned of better tools such as Hubspot and quickly switched over. Pros Gmail integration. Layout was good and clear. Cons No ability to capture leads in any meaningful way. Their support and inability to do refunds in any way shape or form. Review Source Spencer B. Head of Business Development, Brands Marketing and Advertising Used the software for: 2+ years ### "Great Product!" May 20, 2019 5.0 I have recommended Pipedrive to a lot of people because it is such a great tool! Pros I have used Pipedrive with my company for 2 years now. It has such an easy learning curve that anybody can use it. I have referred several of my friends to Pipedrive and they agree with me that it is a great prospect/client management software! Cons No Cons, Pipedrive is a wonderful software! Review Source KJ Kelemen J. Email marketing Financial Services Used the software for: 6-12 months ### "Best software website on internet " January 12, 2024 5.0 It has some problem it has some lag amd cracks but honestly it works just fine Pros It is simple and easy to use and it's beginners friendly Cons It is really great and the style of the program is great Review Source Response from Pipedrive April 17, 2024 Kelemen, thank you for your review! VR Verified Reviewer Application Security Expert Computer & Network Security Used the software for: 1-2 years ### "Generaly it is a good tool, but has many bugs" September 19, 2019 4.0 Pros It is easy to use and visually is ok. They are constantly adding new things Cons The many bugs they have. Their extension to Gmail is really bad and unuseful. Most of the times their support can't help you solve the problems of the tool. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) They wanted us to move to another version much more expensive Review Source JW Julian W. CEO/ co-founder Computer Software Used the software for: 1-2 years ### "Easy CRM für outbound/ high value Deals" December 21, 2022 5.0 Pros Pipedrive hat einen simplen Aufbau, läuft als WebApp super stabil und performant. Die Aufgaben sind klar zu verteilen und email templates und workflows erleichtern die Arbeit. Cons Die im Vergleich zur Konkurrenz schwache Inbound Lead Management Performance. Die API ist schlecht dokumentiert und es (zum. nicht out of the box) Lead rotation zwischen den Sales Managern Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Preis-Leistung und Umfang zum Start ausreichend Review Source VR Verified Reviewer Used the software for: 2+ years ### "Pipedrive review" October 20, 2016 5.0 Its been a great tool for helping a team of sales reps sell complex B2B deals. Its extremely customizable, and it fits to the sales process you want to put in place. Pros Easy tracking of current deal status Very user friendly A tool that reps actually like to use because it saves their time Cons Some minor bugs come in as Pipedrive grows bigger - Email integration is still unfinished. Review Source Yosue V. Diseño Web Program Development Used the software for: I used a free trial ### "Potentes funciones para el crecimiento empresarial" October 26, 2023 4.0 Pros Esta plataforma simplifica la gestión de relaciones con clientes a través de una potente automatización de tareas que ahorra mucho tiempo. Ofrece un seguimiento detallado de oportunidades de ventas y fomenta la construcción de relaciones sólidas con los clientes a través de funciones personalizadas, como organización de reuniones y seguimiento del compromiso del cliente, etc Cons Extrañe la integración con Salesforce, pero es un detalle solamente Review Source Response from Pipedrive March 7, 2024 Thank you for your feedback! VR Verified Reviewer Commercial Director Computer Software Used the software for: 1-2 years ### "Pipedrive & Rule Marketing Automation" January 11, 2019 5.0 We use Pipedrive in our sales processes. The biggest pay-off is the possibility to overview deals, activities and customers in order to maximise our sales efficiency. The quality in our dialogues is high when we have the entire client history of mails, phonecalls, meetings and deals. The iPhone app is great as well! Pros Pipedrive is so smooth and easy to work with. It works cross-functional in our organization, creates a great overview of activities as well as sales and most of all, we don´t miss anything. Cons So far I like it entirely. No obvious shortcomings. Review Source NL Nick L. Owner Music Used the software for: 1-2 years ### "Keeps me organized with my clients" December 10, 2020 5.0 Very good, I'll continue using and paying for this system. Pros I like the linear workflow of the client pipeline. Most of my needs have clients in various stages in a project and this helps keep me organized on where everyone is in the process, when I last talked with them, what needs done, and how to prioritize my time. Cons I haven't used the new lead feature, just deals. It would probably clean up my current workflows but it's a new feature I haven't found use for or just don't know enough about yet. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[1CRM](https://www.capterra.com/p/131566/1CRM/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Review Source Tom K. VP Sales E-Learning Used the software for: 6-12 months ### "Easy to use and robust enough for 95% of CRM users" June 26, 2020 4.0 Pros Extremely easy to use and intuitive for both users and leaders. Integration with other platforms is also very simple. Don't ever feel the need for an administrator because it is so simple. Easy and intuitive means more data gets entered, which further improves the value of the platform. Cons There are a couple less intuitive elements around converting users to deals or opportunities. This does causes some duplication of data or mis-categorization. Review Source VR Verified Reviewer CEO Computer Software Used the software for: Less than 6 months ### "Best CRM for serious team" November 27, 2021 5.0 Pros I like their all-in-one solutions. You can call prospects directly from the dashboard. Great pipeline tracking Cons Some software outside doesn't have their integration in one case I had to another free CRM as a midel man to integrate them with Pipedrive Review Source Talk to a Capterra advisor for free and get results within 15 minutes.