# Page 28 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 28 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 28 - Reviews of Pipedrive ## Showing most helpful reviews Showing 676-700 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ismaël D. Free-lance Design Used the software for: Less than 6 months ### "Web analytics" December 7, 2022 5.0 Very easy to understand and a lot can be done with the software Pros Simplicity and ease of interface and sales automation Cons No nuances or difficulties encountered with the tool Review Source Response from Pipedrive March 14, 2023 Hey Ismael, We truly appreciate your comments! If there is anything we can help with, let us know and we will be more than happy to help! FÇ Ferhat Ç. Project Manager Machinery Used the software for: 2+ years ### "Pipedrive significantly increases our efficiency" October 21, 2022 5.0 Pros Pipedrive helps us in our progress and increases our efficiency in a significant way. Cons Pipedrive works as expected and we are happy with our experience so far, no negative issues to note here. Review Source Response from Pipedrive March 9, 2023 Hi Ferhat! We are very grateful for your kind words. Thanks for sharing your feedback! If there is anything we can help with, let us know and we will be more than happy to help! Our Support Team is here 24/7! AT Alec T. Marketing Director Construction Used the software for: 6-12 months ### "Love this software for managing our leads" December 2, 2019 5.0 I love this CRM, it is hands down one of the greatest for customer support I have ever experienced. Pros This is a great, very user friendly software. I love that it has open API allowing it to communicate with the other software we use, and giving us the potential to automate our sales process. I think anyone who seeks efficiency and short on-boarding time, this is the CRM for you. Pipedrive also has great customer support, who has always answered my questions in a timely manner. Overall I would recommend this CRM to anyone who was looking to invest in managing/automating their processes! Cons I wish there was a more central education area for the use of Zapier and Pipedrive, to further educate it's users on effectively automating daily tasks, emails, etc. Switched from [Estimate Rocket](https://www.capterra.com/p/158263/Estimate-Rocket/) No open Api and inaccurate tracking. Review Source Ari B. CEO Used the software for: 2+ years ### "Easy to use, with just the right features for managing B-to-B sales" March 8, 2018 4.0 Pros The right amount of features reduces complexity and let's the sales team focus on the essentials. You can really hide all unnecessary features. Cons Occasional bugs, that are quickly resolved. The insight to future development could be shown to customers in the form of a roadmap. Review Source VR Verified Reviewer Psychiatre Management Consulting Used the software for: Less than 6 months ### "I would like this application, great customer " August 9, 2023 5.0 I have problem with my documents , with this great application, I have good solution Pros Great service that was I like more applications like that Cons I have problem same time with that's application because I need more information Review Source Response from Pipedrive September 19, 2023 Thank you for your feedback! Salvador A. CEO Used the software for: 1-2 years ### "Very easy and basic CRM" July 25, 2018 4.0 Very quickly implementation and easy to work with. This make pipedrive a good option for sales teams that are looking for an app that will help them on a his daily work Pros Simple interface, easy to integrate and easy to manage products, customer and accounts. As you create personalized funnels you can adapt pipedrive to your requirements Cons It just do one thing, manage opportunities. As we were looking for a more advanced crm features, this is not the app we opted for Review Source EY Elias Y. QA/QC Field Engineer Research Used the software for: Less than 6 months ### "CRM convivial : mon expérience avec Pipedrive" March 27, 2023 5.0 Pipedrive a été un excellent ajout à notre boîte à outils de vente. Pros Pipedrive est un logiciel CRM très efficace et convivial qui m'a aidé à rationaliser mon processus de vente. Cons Un domaine dans lequel Pipedrive n'est pas à la hauteur concerne ses capacités de création de rapports. Bien qu'il fournisse des rapports de base, il manque des fonctionnalités d'analyse plus avancées qui nous aideraient à mieux comprendre nos performances de vente. Review Source Igor N. Customer Sucess & Sales Computer Software Used the software for: 2+ years ### "Powerful and versatile CRM tool" August 14, 2018 5.0 We at testdome.com are using Pipedrive to track all our deals (Open/Won/Lost) , and it's served our needs well. Pros Easy to use, flexible, modifiable, good overview. Lots of options in modifying and updating deals. Easy reminders. Good support. Cons Search with multiple parameters could be easier to set up. Review Source RJ ROY J. CEO Insurance Used the software for: 1-2 years ### "Poor Customer Service" September 14, 2020 2.0 Service was not all bad but due to specific needs had to move to a different program. When I notified of cancellation, they got huffy, dragged their feet on my cancellation until one day past new billing cycle so they could gouge me for another month of billing. Pros Calendar works with Google most of the time Cons Contact management is mediocre at best. Can't even sort contacts by County, only city or zip code. Very difficult to reach support when needed Review Source VR Verified Reviewer Marketing Director Marketing and Advertising Used the software for: 2+ years ### "Fast and user-friendly CRM" April 2, 2019 5.0 Pros The search is fast, and adding new entries - leads, organizations, deals - is quick and easy. Also, modifying fields is a hassle-free process. Cons In order to sort people/organizations by a condition you need to create a filter, which always feels like an unnecessary step. Review Source Jason B. Senior Business Development Consultant Information Technology and Services Used the software for: 2+ years ### "An easy to use Pipedrive" November 27, 2018 5.0 Pros It's so easy to set-up your sales process in Pipedrive. The whole layout is activity based and really helps with staying on top of leads. Cons The filters are not the most intuitive, but once you get a hold of it, it makes it really easy to find the data you are looking for. Review Source Bill G. Entertainer / Speaker / Trainer Entertainment Used the software for: Less than 6 months ### "Pipedrive simply works for me." September 28, 2018 5.0 Pros I was looking for a CRM that kept me on track. I tried out several CRMs before making a final decision. Pipedrive was the best fit for my business and my personal motivation strategy. What I like most about Pipedrive is the prompts to schedule the next step when I check an activity off. That prompt keeps me moving forward with probably clients, and my OCD drives me to push through my daily activities on Pipedrive each and every day. It works for me, and I recommend that you at least give it a try to see if it works for you. Cons I am not sure exactly how I would enhance it, but the mobile app could use some tweaks on it's interface. I love the desktop version, and I use the mobile version as well. It seems that the mobile could be improved. I also use Trello on my laptop and my mobile, and I love the interfaces on both. A clean and easily navigated interface on Pipedrive's mobile version would be the cherry on top. Review Source MO Manal O. Director Cosmetics Used the software for: 6-12 months ### "An easy CRM to use" August 4, 2023 5.0 Pros Fast emails send, easy to use, An unlimited users Cons You can't cancel an action that IS already engaged and from Time to Time there IS 30 min beugs Review Source Response from Pipedrive September 19, 2023 Manal, Thank you for the feedback. If there is anything we can help with, reach out to our Support. VR Verified Reviewer Owner Real Estate Used the software for: Less than 6 months ### "The Almost Perfect CRM" August 6, 2022 5.0 My overall experience with Pipedrive has been ok. Pipedrive has great features a lot of other CRM's don't have but it also lacks features other CRM's don't have. Pros The most impactful feature of the Pipedrive is the drag and drop functionality of the pipeline. I like that you can drag prospects from one stage to another. Cons My least favorite part of Pipedrive is the lack of customization. If there are custom fields that I need, it does not give me the option to create them. Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Didn't like the UI of it Review Source DN Danica N. Head Of Media Relations Used the software for: 1-2 years ### "One of the easiest to use but most useful tools you could invest in." May 4, 2018 5.0 Pros I cannot say enough good things about this software. We've been using it for over a year now and it has never failed us. Everything you imagine to do with your CRM tool you can get done with Pipedrive and its integrations. You don't need any time at all to get used to it, it's very intuitive. The custom fields and details about contacts and deals are endless. You can integrate it with your gmail and it will automatically import all your emails and trigger drafts for every new deal you make. Reminder and deal rotting options are pretty handy. Reporting is also well constructed because you can go in details and export anything you need. Cons The only thing that can be a little annoying sometimes that it does log you out if you're inactive for sometime during the day but it's not too much of a problem. Review Source Carlos M. Used the software for: 1-2 years ### "Just what you need sales CRM" October 20, 2016 5.0 I never understood the hype with SalesForce, it's expensive and its functionality seems clunky. That’s why we decided to move to Pipedrive. Pipedrive provides exactly the functionality we need to manage our sales team without over complicating the sales process. It’s easy to configure, use, and measure our sales process. I highly recommend it to anyone looking for a sale CRM that just works. Pros Easy to configure and use. The price is very reasonable. Cons Would be great to have some custom reporting functionality. Review Source PT Philippe T. Managing Partner Management Consulting Used the software for: 2+ years ### "Great cost-value ratio" April 29, 2019 5.0 Good to setup, intuitive... recommendable! Pros We are a very early user of Pipedrive and I experienced all the development and changes of the tool. Lately they are working a lot on the pro-features for the expensive plans whereas we remained in the cheaper plans. I often recommend Pipedrive to other companies if they do B2B sales because I think its a very intuitive tool, easy and quick to setup for a very reasonable price. Cons I can't tell about any cons. My only concern is if the tool gets more and more marketing automatation tool if they will keep the cheap plans that do all you need for B2B sales and still you can do a little automatation with Zapier. Review Source Abimbola K. Customer Support Team Lead Entertainment Used the software for: 6-12 months ### "Affordable customer relationship management system." June 25, 2018 5.0 Pros Pipedrive comes with a beautiful and intuitive interface ,which obviously influences its ease of use. I have found it easy to train new employees on using Pipedrive ,and it has been an easy experience bringing Pipedrive into our in-house sales process. Pipedrive affords my organizations sales department with the freedom to customize the program to fit into our needs and goals.It is also affordable for small teams too. Cons Poor and inefficient is how I will describe Pipedrives customer support team.We have never gotten a response to our support ticket under 48 hours. Review Source Desi A. Client Success Specialist Outsourcing/Offshoring Used the software for: 6-12 months ### "Foundation for organizing your business." July 23, 2019 5.0 Pros The website and software is very easy to use. You have everything needed to keep track of what stages your potential prospects are located. Cons I didn't like how it was a little tedious when it came to duplication. It is a little hard avoiding this unless you had the correct fields. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) HubSpot CRM was just something we used, and it was more of using something familiar. Review Source Irina A. Marketing Account Executive Used the software for: 6-12 months ### "Nothing special, but interesting to try" December 6, 2017 4.0 The low cost is the best in this software as well as user-friendly interface Pros Very intuitive interface where you can understand the main functionality of the software. Once you sing it, there is no need to read the special guideline, you can just put everything into the system and review the overall list of prospects within a team. You can write a small note as a description of a deal. Cons Very limited functionality where you can add only contacts and stage of deals. Nothing special you can do with the list of prospects that you have. No calendar invitations, email sending or filtes. Review Source VR Verified Reviewer 会社員 Computer Software Used the software for: 6-12 months ### "コスパが最も良い" December 30, 2022 5.0 組織内の情報統制やパイプライン管理を非常にスムーズにしてくれています。 Pros 利用可能な機能群に対するコストが安価なのでコスパが良いと感じます。 Cons 現状で見当たっていないのが本音ですが、しいていえば企業登録などをする際の画面デザインが気になります。モーダルで立ち上がるのですが、もっと幅があっても良いと思いました。 Review Source ASS Andrea Stefania S. Gerente de marketing Information Technology and Services Used the software for: 2+ years ### "Pipedrive para gestión de cuentas " November 22, 2022 4.0 Ha sido una experiencia buena, ha permitido llevar un control a nivel comercial Pros El manejo que se le puede dar a la información Cons Podría mejorar en los informes y ser un poco más personalizables Review Source Response from Pipedrive March 10, 2023 Hi Andrea, We truly appreciate your comments! Thank you! Giovanni M. CTO Information Technology and Services Used the software for: 2+ years ### "Great CRM " April 12, 2022 4.0 Pros Great platform to control the relationship with all the customers Cons Not at all, there is integration with another platforms and great ease of use Review Source Andriy B. Co-founder, Team Lead Used the software for: 2+ years ### "Easy to use CRM, our sales team just loves it. " July 15, 2018 5.0 Clarity about our leads in the sales pipeline! Pros We were able to easily set up and customize the pipeline we needed. Pipedrive is very fast and intuitive! Cons Pipedrive is an awesome project, I could hardly find any cons to it. I'm not a super experienced CRM user though. Review Source VR Verified Reviewer Start Up Analyst Financial Services Used the software for: 1-2 years ### "Kept track of my client process!" October 29, 2018 4.0 Pros I was super excited about the ability to track the stage of my sales process that my clients were in. I inputted my whole process and just inputted new client information that was then pushed from lead to prospect to client! Cons The overall features are rather limited compared to the other CRMs out there. There is some to be desired with the ability to do more with the client information that I add to my system. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.