# Page 3 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Pipedrive the right CRM solution for you? Explore 3050 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3050) [View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Pipedrive ## Showing most helpful reviews Showing 51-75 of 3050 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KK Kees K. DGA Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Uitermate slechte service en slecht probleem oplossend vermogen." November 19, 2024 1.0 Niet erg gebruiksvriendelijk. Maar als je de structuur begrijpt werkt het wel redelijk. Behalve als er sprake is van een "bug", dan heb je pech en zijn de problemen na weken nog niet opgelost. Daarom is dez§e software Pros Goed inzicht in de verkoop funnel. Alles in één scherm in beeld. Cons Bij het niet goed functioneren van de software ben je in de aap gelogeerd. Je kunt pipedrive alleen via de chat bereiken. Als je daar iets opzet, ontvang je een antwoord na uren of zelfs dagen. Zij komen dan niet met een oplossing slechts met excuses. Zo kan ik bijvoorbeeld nu al 14 dagen niet meer factureren vanuit pipedrive. Als je een serieus bedrijf hebt, doe dan geen zaken met deze club! Reason for choosing Pipedrive Omdat dit gekoppeld kon worden aan software van Solar Monkey. Deze software maakt het offreren van PV systemen zeer gemakkelijk. Review Source Response from Pipedrive December 6, 2024 Hello, Thank you for your feedback, and we apologize for the issues you’ve faced. We understand the frustration of not being able to resolve problems quickly, especially when it affects your business. We're working to improve our support response times and issue resolution. We appreciate your input and are committed to improving our service. Kind regards, Pipedrive Team CM Calum M. Head Of Transition Change Information Technology and Services Used the software for: Less than 6 months ### "Fulfills my needs, 90% of everything is there and Works Great" January 6, 2025 4.0 Very easy to get going with the must have features. Pros Does everything I need without having to do massive amounts of configurations. Great UI/UX, Fast and intuitive. Data can be in easily managed in bulk and exported and imported back in. Automation Tools and Integrations with Make.com, Zapier are relatively easy to setup Smart Documents, great inclusion considering the alternatives out there are priced so high. Email Integration is pretty solid, if you team are able to be transparent adds a lot of clarity to deals/organisations. Cons Missing some customisation features which could help with business rules you want your users to follow or understand. Not all data is easily accessed via API or Excel. Price, Product models to simplistic for my particular use cases. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Easy of use, Price, Feature set and Intergrations Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Slow, Poor UI, Required much more configuration to get the basics. Review Source Response from Pipedrive January 14, 2025 Hello Calum, We appreciate your feedback! Best regards, Pipedrive Team SR Spencer R. Account Manager Machinery Used the software for: 6-12 months ### "Powerful Insight" March 27, 2025 5.0 Tremendous experience, favourite tool to use by far. The insight option for all emails provides tremendous value in of itself. Pros Extremely powerful, great insights and tremendous information, allowing you to truly understand which contact is generating the most interest, and connect with them from there. Cons UI could use improvement, however the overall experience is a game-changer. Review Source Response from Pipedrive April 7, 2025 Hi Spencer, Thank you so much for your thoughtful review! We're thrilled to hear that you’re finding the platform powerful and valuable, especially when it comes to gaining insights and identifying high-interest contacts. We appreciate your feedback on the UI. We're continuously working to improve it for an even better user experience. Best regards, Pipedrive Team JA Josh A. Co-founder, VP of Marketing Food & Beverages Used the software for: 1-2 years ### "CRM Built for Long Term Use" October 17, 2024 4.0 A definitely leap in use cases from the previous CRM I was using. Being able to integrate with my Google Calendar for tasks/events, and entering in a number of custom fields that I can filter by is very useful. Pros There are many ways to customize and complete tasks that can be set for each user. I can grow with the service, upgrading to higher tiers for more tools. Cons All the customization can make it difficult to decide how to best implement the services across the company. The base tier restricts the use of certain tools that would be extremely beneficial to a small start up, such as automated cadence emails. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Salesforce is too complex for where my business is currently at. It would be too cumbersome to teach to a small business with tools that aren't necessary yet and not worth the price. Switched from [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/) PipeDrive is a more robust CRM than LessAnnoying. It allows for much more customization and room for growth. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! PW Peter W. Onboarding Manager Information Technology and Services Used the software for: 6-12 months ### "Pipedrive user experience" November 28, 2024 4.0 I use pipedrive from a client onboarding point of view. This means I need to follow up with potental leads as they progress through the sales pipeline which eventuates with them being a customer. The ultimate goal is to have them onboarded as a customer. I like the fact that every correspondence is tracked including outlook emails. This means anyone associated with the client can visit one central point in Pipedrive and get a clear visibility of the status of the project. Pros Ease of use ......... Easy to progress names from Lead to Customer Cons Nothing from a sales point of view It gives clear visibility of the status of the client . Review Source Response from Pipedrive December 6, 2024 Hello, Peter, Thank you for your feedback! We’re glad Pipedrive is helping you manage client progress and track correspondence effectively. We appreciate your insights and are always working to improve the experience. If you need any assistance, feel free to reach out. Kind regards, Pipedrive Team JG Jimmie G. Creative Director Events Services Used the software for: 1-2 years ### "Sales and Project Management all in one tab " October 14, 2024 4.0 I use Pipedrive to track opportunities, set deadlines for follow-ups and get a thirty thousand foot view of how, when, and from where my leads are generated, signed. Once signed, Pipedrive allows for a Kanban project management. Pros You can track a lead from opportunity capture all the way project completion. Cons To really get the most out of Pipedrive you do need to add-on services. The cost is not too high, just be ready to spend more if you want to do more. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! MK Matt K. Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Simplicity. Implementation on your own without a need for an implementation agency." October 26, 2024 5.0 I was very happy with using Pipedrive, it didn't require a 'consulting agency' to implement it, I was able to implement in a 100+ software development company. Pros The simplicity. The UX and the UI. It's super easy to set up, even for a non-technical person. Cons Reporting seemed to be pretty limited in what you are able to do. Some of the metrics you can only view in "this month" mode, and not everything you can see in a timeline to track it over time. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Livespace](https://www.capterra.com/p/161351/Livespace/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive The best UI and UX. It didn't feel that overwhelmed with all the features and stuff. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The switch was from the Free plan of HubSpot. The first paid tier had 5–10 seats included, while I only needed 3, so it didn't make sense to upgrade. So, we switched to Pipedrive. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! MT Megan T. Office Manager Construction Used the software for: Less than 6 months ### "CRM is pretty good" April 9, 2025 4.0 Pros It's a good CRM, I like how it looks, I enjoyed the pipeline feature and especially the graphics when you sell a job. Cons My less-computer literate coworkers struggled to get the hang of it. Switched from [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Acculynx is very expensive, was looking for a cheaper CRM Review Source Response from Pipedrive April 10, 2025 Hi Megan, Thank you for your review! We're glad to hear you're enjoying the design, pipeline feature, and the graphics when closing a deal, it's great to know those elements are working well for you. We also appreciate your feedback regarding usability for less-computer-literate team members. We’re always working on ways to make Pipedrive even more intuitive, so your insights are really valuable. Best regards, Pipedrive Team ML Madjid L. Développeur Computer Software Used the software for: 6-12 months ### "Un outil intuitif et puissant pour la gestion des ventes" November 11, 2024 5.0 Pros Pipedrive est intuitif et agréable à utiliser, avec une interface visuelle qui rend le suivi des ventes simple et efficace. Les automatisations permettent de gagner du temps sur des tâches répétitives, et les intégrations avec des outils comme Gmail ou Slack centralisent bien les informations, ce qui est très pratique au quotidien. Cons Certaines options avancées sont un peu coûteuses, et l'application mobile reste limitée pour des tâches plus complexes. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) J'ai opté pour Pipedrive en raison de son interface intuitive, centrée sur les ventes, et de son coût plus abordable par rapport à HubSpot. Review Source Response from Pipedrive December 6, 2024 Hello, Thank you for your feedback! We’re glad to hear that Pipedrive’s intuitive interface and automations have been helpful. We appreciate your feedback on the pricing and mobile app limitations, and we’ll keep that in mind for future improvements. If you need any assistance, feel free to reach out. Kind Regards, Pipedrive Team AB Alec B. Sales Manager Marketing and Advertising Used the software for: 6-12 months ### "Pipedrive can't compete with some bigger vendors" December 3, 2024 2.0 I only used pipedrive for about a year. I feel like I could have gotten the same amount of value out of a spreadsheet. Pros It has a super easy user interface. Not a whole lot of features needed to use it for pipeline management. Cons A lot more stripped down contact management tool than some of the other major players. Review Source Response from Pipedrive December 10, 2024 Hello Alec, We appreciate you taking the time to share your thoughts. Pipedrive is designed to be a simple yet powerful tool for managing pipelines, and it’s tailored for teams that value efficiency and ease of use. We’re always working on adding new features and improvements to better meet the needs of our users. We value your input on the contact management aspect and will certainly keep it in mind as we enhance our offering. If you ever decide to revisit Pipedrive, we’d be happy to show you the latest updates and discuss how we can better support your workflow. Thanks again, and we wish you success with your business tools! Best regards, Pipedrive Team KB Kevin B. Director of Business Development - Ag Renewables & Environment Used the software for: 1-2 years ### "Minimalist CRM Meets our Needs" November 5, 2024 3.0 Overall satisfied when considering it is a low cost product. Pros It covers the basics of what we need in a CRM. Cons It has limitations when you have multiple product lines or locaitons Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Against one option, price and complexity. Against the other it seemed like customer service was just better. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! BC Ben C. General Manager Automotive Used the software for: 1-2 years ### "Good overall, fairly budget conscious CRM" March 6, 2025 4.0 Pros Fairly intuitive and easy to use CRM software Cons Expensive for multiple users. Email interface not great. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Cheaper per user pricing, but still not cheap for multiple users. Review Source Response from Pipedrive March 10, 2025 Hi Ben, Thank you for sharing your feedback! We're glad to hear you find Pipedrive intuitive and easy to use. We understand that pricing for multiple users can be a concern, and we’re always working to improve the value we provide, for example, having a discount for annual subscriptions. We also appreciate your feedback on the email interface and will look into ways to enhance that experience. Best regards, Pipedrive Team DS David S. VP Business Supplies and Equipment Used the software for: Less than 6 months ### "Great for a Team" February 26, 2025 4.0 It was all right. I think if I was part of a team, it would have been very useful. i used it as a team of 1 Pros Pipedrive had lots of options and kept a great history of all files emailed to contacts. I found it hard to use. I tried using for at least 2 months on 2 different occasions but just couldn't get into the habit. Cons It was tedious to use. I just could not make the habit stick. It seemed like a lot of duplicate entry. Review Source Response from Pipedrive March 3, 2025 Hello David, Thank you for sharing your experience! We understand that getting into the habit of using a new tool can take time, especially as a solo user. Pipedrive is designed to streamline workflows for both individuals and teams, and we’re always working to improve usability. If you ever decide to give it another try, our support team is happy to assist with tips to make it work better for you! Best regards, Pipedrive Team BM Brandon M. Account executive Transportation/Trucking/Railroad Used the software for: 2+ years ### "Basic Note Taking" November 22, 2024 2.0 The experience is really bland. I would consider this an oversided note taking platform. Way to many free options that are better. Pros It is a resource for basic information gathering. Cons It is not designed for complex data entry. Outside of text, there is no way to creatre formulas to help make the date compute beyond typed text. Review Source Response from Pipedrive December 6, 2024 Hello, Brandon, Thank you for sharing your thoughts! We appreciate your feedback regarding the platform.
We’re always looking to improve and will consider your comments as we work on enhancing the platform. If you’re looking for specific features, feel free to reach out to our team, and we’d be happy to discuss your needs. Kind regards, Pipedrive Team JM Jason M. Chef de projet techni-commercial Internet Used the software for: 2+ years ### "Outil vraiment complet et complet" January 2, 2025 5.0 J'utilise cette outil dans la prospection de mes clients et leurs suivi Pros J'ai beaucoup aimé le tableau de bord qui est complet pour moi et m'aide bcp dans l'organisation de mon travail Cons L'aspect ergonomique, je pense qu'une amélioration peut être faite pour le rendre plus attractif Review Source Response from Pipedrive January 14, 2025 Hello Jason, Thank you for your feedback! If you'd like to discuss any specific areas where we can do better, feel free to reach out to us. Best regards, Pipedrive Team MA Mark A. Head of Marketing Computer Software Used the software for: 2+ years ### "Good CRM for SMB’s" January 18, 2025 4.0 Overall a decent CRM for tracking leads through a pipeline. Pros Simple to use CRM system, suited to SMB’s. Decent reporting and analytics and good workflows. Cons Quite limited in terms of customisation. Emails inside the platform weren’t great. Review Source Response from Pipedrive February 4, 2025 Hello, Mark. Thank you for sharing your feedback! We're happy to hear that you find our CRM easy to use and helpful. We appreciate your thoughts on customization and emails within the platform. If you have any specific challenges or suggestions, please feel free to reach out to our support. Best regards, Pipedrive Team RG Raja G. Directrice E-Learning Used the software for: I used a free trial ### "un CRM intuitif et efficace" February 19, 2025 4.0 Pros La gestion des pipelines est fluide, et les automatisations permettent de gagner un temps précieux Cons Ce que j’aime moins dans Pipedrive, c’est que certaines fonctionnalités avancées, comme les rapports détaillés et certaines automatisations, sont limitées dans les versions de base et nécessitent des modules payants Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) J’avais besoin d’une meilleure intégration avec certains outils spécifiques à mon activité, ce qui m’a poussé à explorer d’autres options plus adaptées Review Source Response from Pipedrive March 3, 2025 Hello Raja, Thank you for your feedback! We're glad to hear that you find Pipedrive intuitive and that our automations help save you time. We’re always working to improve the platform, and if you’d like to discuss any features further, our support team is happy to help! Best regards, Pipedrive Team AS Alex S. Business Development Manager and Senior Marketing Strategist Marketing and Advertising Used the software for: 1-2 years ### "Solid Entry for CRM Market" September 20, 2024 4.0 Pipedrive has been a staple for our Business Development Team as we've expanded rapidly over the last few years. As we've built it out for our team's workflows, we've created a solid systems for maintaining prospect records and increasing efficiency of our team. Pros The ease of use for a user new to a CRM has been great for our growing team. The ability to have people share prospects and notes with each other has helped our team learn from one another as well. Cons Some of the integrations with external software can be a bit clunky. We've run a few zapier integrations and direct api integrations with other tools in our tech stack to build up our experience on the platform. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! KN Kevin N. Sales Manager Medical Devices Used the software for: 2+ years ### "Pipedrive Review" November 21, 2024 4.0 Pros Pipedrive is ace for managing our sales pipeline. It's really intuitive, which is great for onboarding new sales reps. I haven't had any dramas with tracking deals and keeping everything organized. The reporting features are pretty good too. Cons To be honest, it's not as feature-rich as some other CRM systems I've used. It could do with some extra marketing automation tools. Also, the mobile app could be a bit better. But that's about it. Review Source Response from Pipedrive December 6, 2024 Hello, Kevin, Thank you for your feedback! We’re glad Pipedrive has been helpful for managing your sales pipeline and easy to onboard new reps. We appreciate your suggestions on marketing automation and the mobile app, and we’ll keep them in mind for future updates. If you have any further thoughts or need assistance, please don’t hesitate to reach out to our Support. Best regards, Pipedrive Team MT Maximilian T. Gesellschafter Education Management Used the software for: 1-2 years ### "Einfach, intuitiv und transparent!" January 8, 2025 5.0 Pros Pipedrive lässt sich intuitiv bedienen, ist einfach aufgebaut. Cons Es lässt sich wenig in der Software selbst individualisieren. Review Source Response from Pipedrive January 14, 2025 Hello Maximilian, Thank you for your feedback! Best regards, Pipedrive Team Ava H. Staff Software Engineer Program Development Used the software for: Less than 6 months ### "Streamlines Sales Processes" November 9, 2024 4.0 Overall, it simplifies managing sales leads and pipelines, making it easier to focus on closing deals rather than admin tasks. Pros I was able to easily track deals by moving them through different stages on the pipeline, which helped me close sales faster. Cons Customization options for reports are limited. Review Source Response from Pipedrive December 6, 2024 Hello, Ava, Thank you for your feedback! We’re glad Pipedrive has helped streamline your sales process and close deals faster. We appreciate your suggestion on report customization and will keep that in mind for future updates. If you need any assistance, feel free to reach out! Best regards, Pipedrive Team hB henri B. people ops Food & Beverages Used the software for: 1-2 years ### "Un cri moderne " November 29, 2024 5.0 Pros Un Crm moderne qui a changer la vie des commerciaux Cons La mise a jours des système est un peu compliqué Review Source Response from Pipedrive December 6, 2024 Hello, Henri, Thank you for taking the time to share your feedback! If you need any assistance with your account, feel free to reach out to us. Kind regards, Pipedrive Team RM Rick M. Account Manager Information Technology and Services Used the software for: 6-12 months ### "Productive tool and very easy to use" October 22, 2024 5.0 Overall, its an easy CRM tool, that is also very powerful and dependable. We have been able to create properties, link to web forms, and generate automations within first couple of days of creating account. Pros Easy to use; Once you learn the basics, and terminology, Pipedrive is very practical. Cons The workflow when going through activities isn't too efficient. It involves a lot of tabs, and bouncing from object to task. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Based on how we used Hubspot, it was expensive. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! HJVH Houenagnon Jules Vitale H. Développeur web Computer Software Used the software for: Less than 6 months ### "Pipedrive, outil puissant de gestion commercial" October 23, 2024 4.0 Pros Avec un nouveau système d'IA et d'automatisation intégré, ce logiciel se différencie des autres et devient un puissant outil de gestion de relation client. Il est accessible partout sur n'importe quels supports et une interface compréhensible et claire. Cons En termes de fonctionnalité, je ne trouve pas d'insuffisance à cet outil, mais côté tarif d'abonnement, avec une bonne réduction, il pourra être accessible à beaucoup d'utilisateur qui sont dans son besoin. Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Spotler CRM](https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/) Parce que je cherchais un autre qui pourra tout assuré mais le prix sera moins que la majorité Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! DL Daniela L. Sales Manager Computer Software Used the software for: 2+ years ### "My Pipedrive Experience" August 21, 2024 4.0 Overall, my experience with Pipedrive has been positive. The visual pipeline makes it super easy to track where each deal stands, and I also appreciate the real-time reporting. On the downside, the mobile app isn’t as powerful as the desktop version. Pros How intuitive and visual it is. The interface is super user-friendly, and you can see your entire sales pipeline at a glance. It’s like having a chessboard where each piece represents a sales opportunity, and you can easily move them from one stage to another. Plus, the task automation is a lifesaver; it saves you tons of time on repetitive tasks. And the real-time reports are awesome for knowing exactly how your sales are doing without having to do any complicated calculations. Overall, it makes managing sales a lot simpler and even a bit fun. Cons It can get a bit pricey. While the interface is generally cool, it can sometimes feel a bit overwhelming with all the options and settings available. It takes a bit of time to get everything set up just the way you want it. Also, the mobile app isn’t as robust as the desktop version, so managing things on the app is awfull. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[Contact Management](https://www.capterra.com/contact-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.