# Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pipedrive the right CRM solution for you? Explore 3055 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3055) [View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pipedrive Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Minimal learning curve for users 93% positive reviews out of 599 Most reviewers find ease of use valuable, highlighting intuitive design, quick setup, and straightforward navigation. Princess L Digital Creator , 51 - 200 employees. "In the development of the chat bot there is no need of coding because the software is already coded with the higher artificial intelligence therefore this is easy work" Limited advanced reporting capabilities 40% negative reviews out of 184 Some reviewers report reporting lacks customization, advanced analytics, and easy export, making in-depth analysis challenging. Highly visual sales pipeline management 94% positive reviews out of 366 Most reviewers describe sales pipeline as intuitive, customizable, and visually clear for tracking deals efficiently. Elliot L General Manager, 2 - 10 employees. "The visual sales pipeline view simplifies deal tracking and management, making it accessible to both new and experienced team members." Cumbersome search and filter options 36% negative reviews out of 84 Some reviewers describe search and filter as unintuitive, requiring complex setup and causing confusion during data retrieval. Centralized team collaboration features 93% positive reviews out of 234 Most reviewers indicate team collaboration enables seamless sharing, clear task assignment, and improved group productivity. Brendan C Business Development Rep, 11 - 50 employees. "It's much easier using Pipedrive as a Sales team since in my team, we do a lot of handovers for deals and some of the leads, and this is easier to do with Pipedrive and the record of all activity makes it much easier to collaborate within a team as well." ## Showing most helpful reviews Showing 1-25 of 3055 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucas P. Lead Development Representative Telecommunications Used the software for: Less than 6 months ### "Pipedrive on a brazilian tech startup - Review" March 6, 2025 5.0 Pipedrive has been a solid experience for me. It’s definitely made managing my sales process smoother and more organized, i have used pipedrive on a tech startup, in my opinion pipedrive has been the best choice for te integration of the team activities Pros pipedrive have a clean and intuitive design that makes it easy to navigate Have some great and easy intregations like email, calendars, and marketing software is great for Sales Tracking Cons is pricey for small teams The reporting options could be more robust Review Source Response from Pipedrive March 10, 2025 Hi Lucas, Thank you for your thoughtful review! We're glad to hear that you find Pipedrive's design clean and intuitive, and helpful for sales tracking. We understand that pricing can be a concern for smaller teams, and we’re always looking for ways to offer more value, for example offering an discount to annual subscriptions. Additionally, we appreciate your feedback on reports, and we'll definitely take it into account as we continue to enhance the platform. Best regards, Pipedrive Team VR Verified Reviewer Managing Director Construction Used the software for: 1-2 years ### "Highly recommend for service-based businesses." December 15, 2025 5.0 Pipedrive has been a huge help in organizing and tracking our leads from first contact through close. It’s streamlined our sales process and improved efficiency. Highly recommend for service-based businesses. Pros The visual pipeline is easy to use, keeps our team accountable, and ensures no follow-ups are missed. Cons There's not much to dislike with this product. Would be great to have it's own crm telephony. It still works well with JustCall. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) We needed to move from a generic task-tracking tool to a purpose-built CRM that drives sales efficiency and growth Review Source Response from Pipedrive December 16, 2025 Hi, Thank you for the review! We’re glad the visual pipeline helps your team stay accountable and never miss follow-ups. It’s great to hear Pipedrive has streamlined your sales process and improved efficiency, and that the JustCall integration is working well for you. Best regards, Pipedrive Team LN Luciano N. Senior Film Technician Education Management Used the software for: 6-12 months ### "Good for everyday use!" May 27, 2026 4.0 Pros The Kanban-Style work board create a easy to use workflow which allows staff to provide customer & client support. It integrates with other software used which includes email management especially. Features include AI Sales Assistant too! Cons Some lag on the software and limited mobile app usage. The features on the lower end of the price package also seems inadequate sometimes Review Source Response from Pipedrive June 1, 2026 Hi Luciano, Thank you for your review! We're glad to hear that the Kanban-style pipeline, integrations, email management capabilities, and AI Sales Assistant are helping your team provide effective customer support and manage workflows more efficiently. We also appreciate your feedback regarding occasional performance lag, mobile app limitations, and the features available on lower-tier plans. Insights like these are valuable as we continue to improve the platform and user experience. Best regards, Pipedrive Team MM Mariusz M. CEO Construction Used the software for: 2+ years ### "Pipedrive email marketing tool is crap" November 16, 2025 1.0 I truly do not recommend PipeDrive for email marketing. The platform verifies your company profile multiple times and you never know when they decide to verify you once again. During the verification process you can't proceed with your campaigns. That means you can't plan anything because you never know if they don't block your campaign once again. The verification process can last couple of days. If you for example want to send the campaign during the weekend, and the verification pops up then the soonest date you'll be unblocked is after the weekend. I have the account on their platform for couple of years and still facing issues like this. This is insane and unpredictable. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Because PipeDrive was offer "all in one" tool. Review Source Response from Pipedrive November 20, 2025 Hi Mariusz, Thank you for your feedback — I understand how frustrating these verification interruptions can be, especially when they delay planned campaigns. The process is meant to protect deliverability, but it shouldn’t feel unpredictable. In our Knowledge Base we share how the reviews are triggered, you can check that information here: https://support.pipedrive.com/en/article/campaigns-account-verification#when-will-an-account-review-be-triggered-for-me Our team is actively working on improving this so it’s smoother and less disruptive. We really appreciate your patience, and if you’d like, we can review your account to help prevent further issues. Best regards, Pipedrive Team BC Bobby C. Shipping Coordinator Warehousing Used the software for: I used a free trial ### "Ease of Use" May 1, 2026 5.0 During my first use I realized I made a mistake and had to modify my meeting. Im glad Pipedrive was easy to use and modify my meeting. Pros I like that businesses can use the platform and schedule meetings easily with customers. Other major email platforms are not used by some companies so its nice to have Pipedrive available. Cons I did not have any cons to report. Im sure the more I use I may have more of an insight and an in depth opinion. Review Source Response from Pipedrive May 6, 2026 Hi Bobby, Thanks for your feedback! We’re glad to hear you’re finding Pipedrive easy to use for scheduling and managing meetings with customers. It’s great that modifying your meeting was simple and smooth during your first experience with the platform. Best regards, Pipedrive team EY Emily Y. Bookkeeper Construction Used the software for: 1-2 years ### "Pipedrive Keeps Us Organized" October 16, 2025 5.0 I have a positive experience with Pipedrive in the years I have been using it. It allows for a lot of information to be stored. Pros Pipedrive allows me to keep track of various projects in various stages throughout the project life going through a plethora of departments. Cons The search feature, as silly as this sounds, while it works fine, I wish it would have more filter options so I wouldn't have to scroll endlessly. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) We were looking at something that had more options. Review Source Response from Pipedrive October 24, 2025 Hi Emily, Thanks for sharing your feedback! We're happy to hear that Pipedrive has been helping you manage multiple projects efficiently over the years. We appreciate your note about the search feature, suggestions like yours help us continue improving. We’ll make sure to share this with our product team for future updates. Best regards, Pipedrive Team KH Kira H. Senior Operations Manager Restaurants Used the software for: 1-2 years ### "Pipedrive for our small business" July 3, 2025 4.0 Pros We love the automations. It keeps our business running so smoothly and ensures that we never miss anything for our clients. Cons Setting up automations can be unintuitive. There also isn't good ticket system that integrates into it so that has to be done manually. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive We liked the ease of automatons and pipeline management. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Pipedrive has much more features and was more conducive for what we wanted with automations. Review Source Response from Pipedrive July 4, 2025 Hi Kira, Thank you for sharing your experience! We’re so glad to hear that automations are helping your business run smoothly and ensuring nothing gets missed for your clients. We understand that setting up automations can feel unintuitive at times, please feel free to reach out to our support if you requires assistance, and we appreciate your feedback on the need for a more integrated ticketing system. Your input helps us continue improving to support your workflow. Thanks for choosing Pipedrive! Best regards, Pipedrive Team KK Kerry K. Sales Agent Real Estate Used the software for: 2+ years ### "PD Review KK" July 24, 2025 5.0 Overall my experience has been very positive and large step up from previous platform that the company was using Pros I like the multiple features, the ability to customize Pipedrive to my uses, the adaptability and integration with Justcall Cons Mostly works great, occassional technical blips are seemingly fixed quickly by Pipedrive but overall very reliable Switched from [Front](https://www.capterra.com/p/132901/Front/) Better management of contacts and customization. Review Source NT Nathan T. President Real Estate Used the software for: 2+ years ### "Stay on top of everything!" March 12, 2025 5.0 This helps me stay organized with different tasks and projects. I like that I can make notes about conversations I've had on specific deals I'm pursuing. Pros I like that it helps me keep organized in all my tasks. I also like that it integrates so well with Gmail. Cons The mobile version is hard to navigate and as a result I rarely use it. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I had too much to keep track of for spreadsheets and needed something more involved. Review Source Response from Pipedrive March 13, 2025 Hi Nathan, Thank you for your amazing review! We're glad to hear that PIpedrive helps keep you organized and that the Gmail integration is working well for you. We appreciate your feedback on the mobile version and understand the importance of a seamless experience across all devices. Our team is always looking for ways to improve, so we’ll take this into account for future updates. Best regards, Pipedrive Team VR Verified Reviewer CMO Information Technology and Services Used the software for: 2+ years ### "Great product " February 25, 2025 5.0 Pipedrive has become an essential part of my daily work and I find it extremely useful. I would highly recommmend it to a sales/marketing user looking to streamline products and have one useful dashboard. Pros Pipedrive unites many products and functions under one umbrella, from lead capture and website chat to bulk emails, calendar setting, and project management. It's a very complete tool what, while not perfect, has become an extremely useful part of my workday Cons The only cons are that not all of my other marketing tools integrate seamlessly into Pipedrive, resulting in some extra typing to update inbound leads. Additionally the filtering/group management could be more intuitive. These are very minor quibbles overall Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) No need to use it anymore with build in communications from Pipedrive Review Source Response from Pipedrive March 3, 2025 Hello, Thank you for your feedback! We're glad to hear that Pipedrive has become an essential part of your workflow. We appreciate your insights on integrations and filtering, as we’re always looking to improve! Best regards, Pipedrive Team VR Verified Reviewer Marketing Director Telecommunications Used the software for: 2+ years ### "Great low cost sales CRM" July 1, 2025 5.0 Pipedrive has been a reliable and user-friendly CRM for managing leads and streamlining sales processes. It’s great for keeping sales organized, though limited built-in marketing tools mean you’ll need integrations for a complete strategy. Still, it's efficient and easy to adopt. Pros Their visual sales pipeline makes tracking leads is pretty intuitive. The automation features save time on follow-ups, and the email tracking is perfect for optimizing campaigns. It's easy to use, even for non-technical members of our team. Cons Pipedrive lacks advanced marketing automation and native email campaign tools, requiring integrations for full-funnel execution. Reporting can also feel limited for in-depth marketing analytics. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) Pipedrive offers a more intuitive, sales-focused experience than Insightly. With its visual pipeline, easier setup, and stronger automation, it’s ideal for teams wanting streamlined deal tracking without the extra complexity of project management tools. Review Source Response from Pipedrive July 2, 2025 Hi, Thank you for taking the time to share such a detailed review! We’re glad to hear that you find Pipedrive’s visual pipeline, automation features, and email tracking intuitive and helpful for your team, especially for keeping sales organized and efficient. We understand your point about advanced marketing automation and in-depth analytics, and it’s true that Pipedrive focuses on providing a streamlined, sales-focused experience. Our team is continuously working to improve marketing features and reporting, and we appreciate your feedback as it helps guide these improvements. If you ever need guidance on integrations to enhance your full-funnel strategy or reporting capabilities, our support team is here to help. Thanks again for choosing Pipedrive to support your sales processes! Best regards, Pipedrive Team RM Rick M. Account Manager Information Technology and Services Used the software for: 6-12 months ### "Productive tool and very easy to use" October 22, 2024 5.0 Overall, its an easy CRM tool, that is also very powerful and dependable. We have been able to create properties, link to web forms, and generate automations within first couple of days of creating account. Pros Easy to use; Once you learn the basics, and terminology, Pipedrive is very practical. Cons The workflow when going through activities isn't too efficient. It involves a lot of tabs, and bouncing from object to task. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Based on how we used Hubspot, it was expensive. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! MW Marc W. Business Developer Real Estate Used the software for: Less than 6 months ### "Great software for our start-up" October 4, 2024 5.0 We have been looking very closely at various CRM solutions. In the end, we opted for Pipedrive as the best software for a start-up and haven't regretted this decision for a second. Pros The ease of use, the clarity, the many functions. The user interface is really easy to use and you can always find your way around. Cons I am very satisfied with everything. The only thing is that sometimes integrations with other software are not possible because there is no predefined interface. You would have to be a customer of the largest CRM provider. But we hope that Pipedrive will continue to grow and that there will then be more predefined integrations. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Dynamics was too extensive, the setup was too time consuming and our employees didn't like using it. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! RK Ryan K. eCommerce and Marketing Manager Wholesale Used the software for: Less than 6 months ### "Great Tool For A Great Price" September 25, 2024 4.0 Overall it is a great tool that has great potential and I hope they improve on areas where they fall behind their competitors Pros Pipedrive is great, it has a simple workflow while allowing a lot of customisation Cons The email feature is lacking, considering the competition's features set in this area. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Pricing, HubSpot was very expensive in comparison and the costs just skyrocketed when we started looking at automation features. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! CG Constance G. Team Lead Enterprise Human Resources Used the software for: 2+ years ### "Pipedrive for sales teams " May 5, 2025 4.0 Very good experience for me as a manager to follow the kpi of m'y sales team and very easy to onboard new fte on this product Pros I like the ease of use. Its makes it an intuitive tool for sales teams. Cons Sometimes you can have 2 same contacts and you have to merge it by yourselve , if you have a big contact base it could be a hard work Review Source Response from Pipedrive May 6, 2025 Hi Constance, Thank you for your thoughtful feedback! We're glad to hear that you find Pipedrive intuitive and effective for both managing KPIs and onboarding new team members. That ease of use is something we strive for, especially for growing sales teams. We appreciate your note about duplicate contacts, your insight helps us improve, and we'll be sure to pass that along to our product team, if you need assistance with this, please do not hesitate to reach out to our support. Best regards, Pipedrive Team HC Heather C. Social Media Director Information Technology and Services Used the software for: 6-12 months ### "helped me get into crm" July 9, 2025 5.0 Pros From using pipedrive, what i liked most is the nice interface. its clean, easy to get, even for someone like me whos new to crm. The guides and support team really helped me out every time i got stuck. Cons didn’t have any big bad experience, but some of the integrations were a pain. had to call support and send a bunch of emails to figure it out. Review Source Response from Pipedrive July 11, 2025 Hi Heather, Thank you for sharing your experience! We’re glad to hear you’re enjoying Pipedrive’s clean, easy-to-use interface and that our guides and support team have been helpful as you get started with CRM. We appreciate your feedback regarding the challenges with some integrations and are sorry for the extra steps you had to take. Your input helps us improve, and we’re here if you need any further assistance as you continue setting up your workflows. Best regards, Pipedrive Team SR Spencer R. Account Manager Machinery Used the software for: 6-12 months ### "Powerful Insight" March 27, 2025 5.0 Tremendous experience, favourite tool to use by far. The insight option for all emails provides tremendous value in of itself. Pros Extremely powerful, great insights and tremendous information, allowing you to truly understand which contact is generating the most interest, and connect with them from there. Cons UI could use improvement, however the overall experience is a game-changer. Review Source Response from Pipedrive April 7, 2025 Hi Spencer, Thank you so much for your thoughtful review! We're thrilled to hear that you’re finding the platform powerful and valuable, especially when it comes to gaining insights and identifying high-interest contacts. We appreciate your feedback on the UI. We're continuously working to improve it for an even better user experience. Best regards, Pipedrive Team DS David S. VP Business Supplies and Equipment Used the software for: Less than 6 months ### "Great for a Team" February 26, 2025 4.0 It was all right. I think if I was part of a team, it would have been very useful. i used it as a team of 1 Pros Pipedrive had lots of options and kept a great history of all files emailed to contacts. I found it hard to use. I tried using for at least 2 months on 2 different occasions but just couldn't get into the habit. Cons It was tedious to use. I just could not make the habit stick. It seemed like a lot of duplicate entry. Review Source Response from Pipedrive March 3, 2025 Hello David, Thank you for sharing your experience! We understand that getting into the habit of using a new tool can take time, especially as a solo user. Pipedrive is designed to streamline workflows for both individuals and teams, and we’re always working to improve usability. If you ever decide to give it another try, our support team is happy to assist with tips to make it work better for you! Best regards, Pipedrive Team BM Brandon M. Account executive Transportation/Trucking/Railroad Used the software for: 2+ years ### "Basic Note Taking" November 22, 2024 2.0 The experience is really bland. I would consider this an oversided note taking platform. Way to many free options that are better. Pros It is a resource for basic information gathering. Cons It is not designed for complex data entry. Outside of text, there is no way to creatre formulas to help make the date compute beyond typed text. Review Source Response from Pipedrive December 6, 2024 Hello, Brandon, Thank you for sharing your thoughts! We appreciate your feedback regarding the platform.
We’re always looking to improve and will consider your comments as we work on enhancing the platform. If you’re looking for specific features, feel free to reach out to our team, and we’d be happy to discuss your needs. Kind regards, Pipedrive Team JG Jimmie G. Creative Director Events Services Used the software for: 1-2 years ### "Sales and Project Management all in one tab " October 14, 2024 4.0 I use Pipedrive to track opportunities, set deadlines for follow-ups and get a thirty thousand foot view of how, when, and from where my leads are generated, signed. Once signed, Pipedrive allows for a Kanban project management. Pros You can track a lead from opportunity capture all the way project completion. Cons To really get the most out of Pipedrive you do need to add-on services. The cost is not too high, just be ready to spend more if you want to do more. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! VR Verified Reviewer Head of Sales Operations Logistics and Supply Chain Used the software for: 6-12 months ### "Pipedrive review" November 8, 2024 5.0 Pipedrive has streamlined our sales process with its visual pipeline, making deal tracking easy. The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly. With insightful reports and a functional mobile app, Pipedrive is a user-friendly CRM that significantly boosts our productivity. Pros Pipedrive is user-friendly and keeps your sales process organized. Its interface is clean, straightforward, and easy to navigate. The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting. Cons The complex sequence, advanced automation workflows, and detailed customer segmentation features are missing. Review Source Response from Pipedrive December 6, 2024 Hello, Thank you for your review! We’re glad to hear that Pipedrive has helped streamline your sales process and boosted productivity. We appreciate your feedback on advanced automation and segmentation features, and we’ll consider them for future improvements. We deeply appreciate your support and look forward to making Pipedrive even better for you in the future. Best regards, Pipedrive Team AS Alex S. Business Development Manager and Senior Marketing Strategist Marketing and Advertising Used the software for: 1-2 years ### "Solid Entry for CRM Market" September 20, 2024 4.0 Pipedrive has been a staple for our Business Development Team as we've expanded rapidly over the last few years. As we've built it out for our team's workflows, we've created a solid systems for maintaining prospect records and increasing efficiency of our team. Pros The ease of use for a user new to a CRM has been great for our growing team. The ability to have people share prospects and notes with each other has helped our team learn from one another as well. Cons Some of the integrations with external software can be a bit clunky. We've run a few zapier integrations and direct api integrations with other tools in our tech stack to build up our experience on the platform. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! KH Karl H. Member of the board Architecture & Planning Used the software for: 1-2 years ### "Great software with questionable pricing schemes" October 27, 2024 4.0 Did not use it due to the pricing scheme that they have in use. Did opt for a cheaper option. Pros Easy to use and many possibilities, similarly the UX is good and many additions. Cons I think their pricing packages are quite plain stupid. I used Pipedrive before in a large organization and now we have a small start-up with what I wanted to get Pipedrive going. For me it was OK to start with the basic 14 EUR package. However, then I realised that it does not have basic outlook integration and only the next package has it that is 34 EUR per month. That is too much when I am a basic user and just need a basic integration function and lead table. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! VR Verified Reviewer General Manager of Manufacturing Automotive Used the software for: Less than 6 months ### "Pipedrive Review" September 30, 2024 5.0 Pros Pipedrive is simple to use and doesn't require extensive reading to grasp how it works. They offer some wonderful tutorials to aid with anything that may arise. It's an excellent tool for anyone looking for something easy to use and inexpensive. The tools allow our small team to keep track of emails, leads, and lead stages all from a single dashboard. Pipedrive is designed specifically for sales professionals. The management reporting tools are there and improving every quarter, but Pipedrive stands out for its ease of use for salespeople. Cons One disadvantage to using Pipedrive is that you have to pay extra to use some custom fields in the reports, and the fee can be rather high, especially if you want to unlock all of the features. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! AM Andrew M. Founder Computer Software Used the software for: Less than 6 months ### "Look elsewhere" November 11, 2024 3.0 Overall the system is great, however the support is not. Pros The user interface is simple and easy to understand. Mobile app is also handy. Cons Their customer support is garbage. You need to pay for higher levels to even access it and when you do it's still terrible. Review Source Response from Pipedrive December 6, 2024 Hello, Andrew, Thank you for taking the time to share your experience! We're happy to hear that you find the user interface friendly and the mobile app useful. However, we deeply apologize for the frustrations you've experienced with our customer support. Your feedback is valuable, and we’ll be sure to review how we can improve our support services at all levels. Kind regards, Pipedrive Team Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[Contact Management](https://www.capterra.com/contact-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.