# Page 32 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 32 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 32 - Reviews of Pipedrive ## Showing most helpful reviews Showing 776-800 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christy M. Management Consulting Used the software for: 6-12 months ### "Track and measure to increase sales conversion" August 1, 2016 4.0 Pipedrive makes tracking and measuring really simple. You can build a custom sales pipeline and design your sales deals, quickly and easily. I have helped clients in the Financial Planning industry build and manage their CRM using Pipedrive,. Pros Fast and easy customization. Super intuitive interface. Great user experience. Cons Where is the obvious "download vCard" function? It seems that getting contacts into and out of Pipedrive is a little clunky. It may be my lack of experience and understanding, but it should be as easy as the rest of the application. Review Source VR Verified Reviewer Sr Sales Director Marketing and Advertising Used the software for: 6-12 months ### "Quality option for lower cost " November 26, 2020 4.0 My company recently switched from the leader in this category to Pipedrive, primarily for cost savings. Broadly speaking, its worked for us and does the job for less cost. Pros Easy setup. Great calendar and reminder system. Great for managing opportunities. Love the integration with your phone. Cons There have been issues with email syncing and not tracking all of our emails which causes problems of you're in sales and being monitored on your outreach volume. Switched from [Salesforce B2B Commerce](https://www.capterra.com/p/250734/Salesforce-B2B-Commerce/) Costs Review Source DZ David Z. Owner and Chief Automation Geek Management Consulting Used the software for: 2+ years ### "A CRM that salespeople actually love to work with" April 20, 2017 5.0 We've been using pipedrive for over two years now. It's a great and intuitive CRM built by salespeople for salespeople. From our experience, teams that work with pipedrive and build their pipelines correctly can have new salespeople generating sales very quickly after starting to work with the system - it's that intuitive. Couple that with great zapier integration and other native integration and a very competitive price point, this is huge value for money. We love it. Pros Ease of use Customizable Great integrations Makes sales fun Cons User roles are limited RTL text not yet supported (we're from Israel) No option to define custom fields per pipeline No automatic workflows Review Source Peter M. founder Used the software for: 1-2 years ### "I've been using Pipedrive for over a year mainly for sale of financial products." April 24, 2018 5.0 Pros Ease of use (drag and drop), flexibility and that the system forces you to set next activity for each case/deal. Cons For me the biggest con was that the system did not have features for multilevel marketing, where every user would pay for himself and would be able to see performance of his downline. Pipedrive is only for flat sales strucures. Review Source MS Megha S. Marketing Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Most preferred sales management tool" June 30, 2022 5.0 Pros Value for money Ease of use Easy to change status of any contact Drag and drop feature Reporting and dashboards Cons It is not a CRM tool but should be used for sales and contact management. Review Source Eluh Paul Albert Lionel T. Chargé du Multimedia Fine Art Used the software for: I used a free trial ### "Tres bon logiciel" June 15, 2023 4.0 Pros Interface intuitive : Pipedrive propose une interface conviviale et intuitive, ce qui facilite la navigation et l'utilisation de l'application. Les utilisateurs peuvent facilement visualiser et gérer leur pipeline de vente, ainsi que suivre les interactions avec les clients. Cons Complexité pour les entreprises plus grandes : Pipedrive est généralement considéré comme étant plus adapté aux petites et moyennes entreprises. Les entreprises de plus grande envergure avec des besoins de gestion de la relation client plus complexes peuvent trouver certaines limitations dans les fonctionnalités et l'évolutivité de Pipedrive. Review Source VR Verified Reviewer Marketing y RRSS Marketing and Advertising Used the software for: 1-2 years ### "PipeDrive review" July 23, 2019 4.0 Pros Very complete program for the agency to use, although some specs could be avoid in order to make it more friendly, specially for our clients to understand. Cons Few options to involve the client to understand the whole process of pipes. Specially if those clients aren't very techy or young Reason for choosing Pipedrive It was installed in the agency when I arrived. Review Source TK Thorsten K. Head of CRM Motion Pictures and Film Used the software for: 2+ years ### "Best crm for SMEs. Easy to handle with possibilities to grow." March 20, 2018 5.0 Perfect entry tool for CRM, especially for SMEs! Must have to control your contacts. Pros interface: the pipeline ui is self explanatory and one of the biggest point for getting it. every salesrep will understand it. setup: easy setup and implementing in technical infrastructure price: the price is a big plus. not to compare with enterprise software, perfect for entrance in CRM market. Cons features: don't get me wrong. pipedrive has tons of features and an API with pretty good extra tools. but it propably has less freedom in customizing that e.g. salesforce. this can be a good thing for newbies though. features 2: recently it seems that some of the features of the basic plan, moved to other plans. i understand the step from an economic side, but for me as a user its a pitty. Review Source Michael L. Principal Financial Services Used the software for: 1-2 years ### "Brilliant CRM" February 8, 2019 5.0 Excellent assistance when required. They keep on improving and developing the software making it a leader in its group and very affordable Pros Easy to use and functional with day to day tasks and deals displayed perfectly . Love the email function that seamlessly captures your emails and stores on deal display Cons Only issue is you can’t email from your mobile ( as of yet) Review Source Ashley P. Business Manager Telecommunications Used the software for: 6-12 months ### "Ease of Use Makes for a Good Product!" December 16, 2019 5.0 We save a TON of time entering in customer information and following up on those leads because pipedrive provides a streamline! Pros I love that im able to assign task and assignments to each of our sales reps to follow up with our customers. We have intergrated Pipedrive into our website so when customers request quotes on products their information is automatically stored in pipedrive! Cons After a while it becomes a little cluttered when your dealing with so many clients but the clean up of these accounts are easy. Review Source ED Elise D. Ingénieur Génie Civil Renewables & Environment Used the software for: 2+ years ### "Prospection et CRM " August 2, 2023 5.0 Conquise par ce CRM Pros Les fonctions pratiques sont au rendez-vous avec ce logiciel de CRM très facile d'accès.Comme les fonctionnalités de suivi des communications et de gestion des divers contacts qui sont bien développées. Cons Pas de point négatif que j'ai pu déceler en l'utilisant de mon coté. Reason for choosing Pipedrive CRM de qualité avec toutes les fonctions qui le compose. Review Source Response from Pipedrive September 19, 2023 Thank you for your feedback! Hunter F. Co-Founder Computer Software Used the software for: 6-12 months ### "Pipedrive keeps my sales process in order" March 13, 2018 5.0 Pros We've been using pipedrive to keep track of all sales funnels - inbound, outbound, and custom development. Pipedrive activities help me keep up with all that is going on. Without pipedrive I would most likely forget about leads that need attention. The notes features is useful and I use it to keep track of everything from feedback to product requests. Cons I use a surface book and at times it can react weird to touch screens. This isn't a big deal but can mess up formatting at times. Review Source RR Roman R. CEO Management Consulting Used the software for: 2+ years ### "Pipedrive is excellent for contact and pipeline management." March 27, 2016 4.5 Pros 1\. Easy to enter and edit sales data - Contact and opportunity data are easy to enter for people in sales, easy to edit them like in Excel sheet, easy to drag and drop opportunities between stages in the pipeline, no IT designed complex uneditable tables + large formulars UI as in 1st wave CRMs. 2. Easy to see "What shall I do?" - You see actions per deal while reviewing pipeline and you see actions for current/next day/week while planning the work. 3. Integration with Google Apps - Contacts and callendar are synchronized reliably. Cons 1\. Marketing and service part not covered - There is some integration with Mailchimp https://blog.pipedrive.com/2015/05/introducing-an-easier-pipedrive-and-mailchimp-integration/ but... see more https://www.pipedrive.com/en/integrations . 2. Integration with e-mail could be better e.g. Insightly has direct gadget visible in Gmail enabling to relate incoming mail to opportunity, contact, organization. Review Source Walter Q. Director of Client Success Internet Used the software for: 1-2 years ### "Great startup lead managing software" June 26, 2018 4.0 Pros When we first put our sales team together this was a great software as it looked and worked very much like Trello. If you use trello and love trello then you will love this software. Cons there were limitations as we grew, we eventually moved over to HubSpot mostly due to the marketing automation and email and phone capabilities Review Source RK Richard K. President Construction Used the software for: 2+ years ### "Great for managing leads through to awarded or not awarded status" October 15, 2019 5.0 In the past our estimating process lacked progress milestones. We were able to identify the steps it takes for us to close a deal and now we monitor and adjust our efforts according to the progress or lack of progress we see in pipedrive. Also, it keep all team members on the same "page" in regard to next steps in our process. Pros Customizable process. You can configure the process to whatever you are used to seeing or in your own way. It is completely customizable! Cons Nothing. We love it up to this point. I can't identify anything that we would change or add. Reason for choosing Pipedrive I chose Pipedrive based on its flexibility and price point. Review Source Amadeusz B. Project manager Computer Software Used the software for: 1-2 years ### "An easy tool to manage your lead" July 12, 2022 5.0 Pros It is an intuitive tool, with plenty of integration options. A great advantage are custom graphs one can make and save. They saved me a lot of time. Cons Not so good if you are thinking about marketing automation Review Source VR Verified Reviewer AE Computer Software Used the software for: 6-12 months ### "Decent starter CRM" January 17, 2023 4.0 Overall positive, easy to deploy Pros Easy to launch and organize pipeline quickly Cons very manual tracking individual actions with each deal (logging emails + forms). Data insights a bit lacking but these could just be because of how we have our account setup. Review Source Marina F. Business Development Executive Financial Services Used the software for: 6-12 months ### "Financially driven reports" May 10, 2019 4.0 Pipedrive is suitable for sales teams that are not dependent of a marketing and inbound strategy, other than that, you can easily rely on it to all sales process's stages. Pros The CRM is pretty finnancially driven, for every opportunity you add, they calculate gains and losses to your company. Also, it's very easily implemented by anyone in the commercial team. Reports are easily generated online. Cons It's not a complete platform from the perspective of marketing/sales joint. You can only handle sales demands there. Review Source Stefan T. CCC Team Lead Information Technology and Services Used the software for: 6-12 months ### "Cimple Customer relationship management tool " August 2, 2018 4.0 Pros The first thing that i like about Pipidrive is that they offer a trial period of 14 days with gold membership. Next thing that I like is that Pipdrive is very easy to setup it and start using. It has great integration with lots of marketing tools so you can easily streamline any given process while keeping it simple. Cons There is really nothing bad about Pipedrive but maybe it is expensive for someone as well as not so great tools for keeping track of customers lifetime. Review Source ER Eduardo R. Head of Sales Computer Software Used the software for: 1-2 years ### "Different platform with nice fuctions in Email and SMS Marketing." February 20, 2018 5.0 Mailigen has provided me with a different platform to send emails and SMS to my clients interested in information. Currently my company has prospered on a good track thanks to the good technology of Mailigen, and I hope it continues like this, providing me with those excellent benefits. Pros Mailigen provides a completely different platform to other software that offers Email Marketing, since mailigen offers to send emails and sms to promote a campaign, I really like it this way because I can manage these two Marketing areas in a single platform and thus save results at the same time, the work that saves me is surprising. Cons I do not like that Mailigen has such high prices, obviously this software could be as expensive as it is now, since it has very attractive features and it takes a lot of work to develop each of them, but I would like to take into consideration low companies with few financial resources, to easily access the prices of this great platform. Review Source Thamara D. Software Developer Information Technology and Services Used the software for: 6-12 months ### "One great tool with a streamlined view!" December 12, 2018 4.0 Managing sales more efficient and effective way with a streamline process which is built based on activities. Pros Easy to setup Pipedrive and able to collaborate with co-workers easily.User interfaces are simple to understand and work with.Easy to manage leads and able to get more customer information through the "Smart Data Search " feature.Also there is very supportive team from Pipedrive. Cons Scheduler should be more improve and prices are bit high are the main cons which I have found in Pipedrive. Review Source Kalmer K. Developer Information Technology and Services Used the software for: 6-12 months ### "One of the best CRMs available" December 20, 2018 5.0 A very good CRM product to use. Even if you want to change from an old CRM to Pipedrive i would suggest it any day of the week. Pros Design of the software is amazing, so easy to use and so easy to teach your new employee how to use it. Currently it's the best CRM in the market. Cons It's still a young company and still expanding and growing. So some features are coming later (but due to the fact that the company has grown like 300 times in the past year, i'm sure that the features will come soon enough). Review Source VR Verified Reviewer Digital Marketing Information Technology and Services Used the software for: Less than 6 months ### "Very Good" June 5, 2023 4.0 Pros Used pipedrive recently, found it very easy to use CRM compared to other CRMs we have used. Cons User interface can be improved for better customer experience. Review Source VR Verified Reviewer Director of Project Management Internet Used the software for: 1-2 years ### "Great CRM for small businesses" June 26, 2018 4.0 Pros \- love the ability to customize the pipeline - ease of use in dropping deals in and moving throughout the pipeline - new integrations like Panda Docs are helpful Cons \- we started to outgrow the tool quickly - reporting could use some improvement in terms of win/loss, performance and sales member-specific insights Review Source JR Jan R. Extrusion Sales Manager Plastics Used the software for: 2+ years ### "Great CRM for SALES" April 5, 2019 5.0 Only positive experiences. I was looking for a CRM to keep track of a lot of activities, customers etc. Pipedrive definitely is a great tool for my needs . Every morning I get a reminder e-mail with my deals I have to work on that day and I can see within 1 click what the latest communication was, quote number, quote amount etc. Pros Very easy to use. Every deal has it's own e-mail address, so I always "Bcc" this in my e-mails. Sales Pipeline structure is nice on a big screen, very visual. Cons No cons from my side. It's definitely not like other CRM's which tend to be cumbersome. No need to enter a lot of information. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.