# Page 34 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 34 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 34 - Reviews of Pipedrive ## Showing most helpful reviews Showing 826-850 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL John L. Director of Development Staffing and Recruiting Used the software for: 6-12 months ### "Visually appealing, intuitive program. I'm very happy" October 6, 2016 4.0 My company hosco (www.hosco.com) adopted pipedrive about 6 months ago and so far we're quite happy. It really feels like the developers created pipedrive with the daily needs of the user in mind. I constantly find myself asking "can I do this on pipedrive" only to find seconds later the solution is already there. Most importantly I really like the streamlined, visual way of organizing leads. Sure in other CRMs you can drill down almost endlessly for reports and stats but you also pay for that. With pipedrive they package all the key stats and tools you need in one very easy to user interface which also has a management function. We have a big screen in our office that tracks all the sales and when one is made it lights up like crazy! I'm just now discovering the mobile app capabilities such as recording notes, and the email sync has gotten rid of the need to duplicate notes after a client call which is a real timesaver. Overall I'm very happy with Pipedrive and have already recommended to other medium sizes business in similar fields. Pros Intuitive, visually appealing, ease of use Cons Please, please make it easier to organize contacts with functions similar to excel. Right now its way too difficult to have to create separate searches for contacts. Review Source Deepu K. Teacher Education Management Used the software for: 1-2 years ### "Best tool for CRM." December 7, 2022 5.0 Pros Best tool compared with other similar products available in the industry.Sync with mail and contact managing apps works well. Cons Most of the functionalities are available in the professional version only.cost can be a little bit less for a professional plan.Best tool compared with other similar products available in the industry. Review Source Response from Pipedrive March 14, 2023 Hey Deepu, We are very grateful for your kind words. Thanks for sharing your feedback! If there is anything else we can help with, do not hesitate to contact our Support Team. They are here 24/7 for you! VR Verified Reviewer Fundador y CEO Automotive Used the software for: 2+ years ### "Coworkers adopt easily" December 5, 2018 4.0 Pros Its so easy to use that you don't spend time and energy teaching your team how to use it. Cons Many functions not available compared to other CRMs. Review Source VR Verified Reviewer Programme Manager Staffing and Recruiting Used the software for: 6-12 months ### "A great CRM tool" March 16, 2023 5.0 Pros Email link tracking and automation features Cons Deleted deals still creating activities on my to-do list. Review Source SD Sande D. Digital creator Broadcast Media Used the software for: 6-12 months ### "Simple to use" October 17, 2023 5.0 Simple to use Pros Pipedrive helps in promoting small business Cons It had afew tools and widgets available for unique Web element Review Source Response from Pipedrive March 7, 2024 Thank you! VR Verified Reviewer Senior Account Director Marketing and Advertising Used the software for: 6-12 months ### "Basic CRM Tool for small businesses" December 15, 2019 4.0 Pipedrive was used as a CRM for a small business I was consulting with & was effective at tracking thier sales pipeline. Pros Pipedrive has an easy to use interface and basic features that are suitable for most small businesses. The ability to be able to easily classify and see at a glance lead status & update for next steps & actions. Cons Some of the more advanced functionality that you get in more advanced CRM systems - specifically around integration with different software. Review Source VR Verified Reviewer account manager Automotive Used the software for: 1-2 years ### "best sales platform" September 21, 2022 5.0 Pros we use this platform for lead management and sales audits very convenient. Cons I dont like the mobile app as much. I dont find it easy to use Review Source Roman Y. Product Project Manager Marketing and Advertising Used the software for: Less than 6 months ### "Very easy to use CRM system" January 26, 2019 5.0 We used this CRM on one of our projects and it's perfect for small size company when your main lead generation channel is website or landing page. Pros \- It's very easy to setup this CRM - Has very intuitive API, so you can automate a lot of functions in it (lead generation) - Has a lot of functions to easily integrate with automation services like Zapier, for example you can import lead from Facebook Ads directly without writing your own code and this lead can be moved to special funnel step - Supports integration with corporative e-mails - You can set up personal and company goals - Setting up different rights for users and administrators, so you can be sure that leads won't be mistakanely deleted Cons \- Luck of ready integration with call-tracking service or virtual PBX service. You should write your own integration Review Source Daniel E. Owner Retail Used the software for: 2+ years ### "Best Customizable CRM (without going down the SalesForce Road)" December 6, 2016 5.0 It has been a wonderful experience working with Pipedrive. The support is amazing and the software is simple but powerful. We have been using them for the last 2 years. Review Source MM Matt M. business owner Construction Used the software for: 2+ years ### "Really great program for handling sales leads and status" March 13, 2019 5.0 We used it to track new job leads and status of the jobs through completion for quite a while and it worked really well for us. The only reason why we stopped using it is because the new proposal software we started using had something similar that was built in. Pros It was simple to use, has a great visual layout. Easy to see the status of each lead your tracking. It does what it claims, and does it well. Cons Honestly, maybe some additional features for tracking and equating mathematical values would be nice, but other than that, there isn't much to not like about Pipedrive. Review Source Nathaly E. Business Developer Used the software for: 1-2 years ### "100% recommended " January 16, 2018 5.0 Management of the relationship with clients, task management, reminders and reports. Pros It is perfect for customer management, CRM, keeps the history of tasks, meetings, and allows you to link emails. Cons Reports could be more detailed and complete, that's the only bad thing I coul say about this software.. Review Source VR Verified Reviewer Lehrer Architecture & Planning Used the software for: 6-12 months ### "Pipedrive Bewertung " August 13, 2023 5.0 Sehr gut Pros Die Einfachheit die Übersichtlichkeit und der gute Kunden Service. Cons Der Preis ist leider etwas zu hoch .Aber sonst sehr gut Review Source Response from Pipedrive September 19, 2023 Thank you for your feedback! Darrell "Jeremy" F. Cofounder and CTO Used the software for: 1-2 years ### "It's a lightweight entry level CRM" June 14, 2018 4.0 Pros It's configured for one thing, and it does that thing very well. It's a great way to begin tracking emails without the trouble of configuring and installing a full CRM Cons It's gotten more feature rich, but we still found the need to graduate to something with a few more features. Review Source SK Samuel K. Web developer Marketing and Advertising Used the software for: I used a free trial ### "Get to know customers behavior " July 10, 2022 4.0 It very effective for every startup businesses, because you will be able to identify clients behaviors and hindrances, so all can be corrected Pros Is very important to your business to determine where to be amended if there's any hindrance Cons For any startup business it all Good to go, mayb in the future when my business when I discovered some setbacks will come back to share Review Source MD Matt D. Partnerships Director Food & Beverages Used the software for: Less than 6 months ### "good value for the money, easy to use, but there's a reason it's cheap." September 12, 2016 3.0 Easy to use, very intuitive, great price point. Limited functionality (only would recommend for basic sales pipelines and nothing else (like customer service tracking or contact storage, or email) Pros very intuitive, easy to use, great price, and very efficient. For sales pipeline activities specifically, this is a great product. Your employees can be trained in a day or 2, and they can be off and running. Easy to track deal interactions with the follow up screen, easy for information to be shared and accessed by various members of your team. Cons Limited functionality, virtually zero ability to store contacts, deals, or anything else in an intuitive list (being able to list deals alphabetically in your pipeline for example, or by most recent interaction etc.), customer service reps that are only competent enough to record your issue and forward to Latvia or Estonia or someplace meaning you're almost always waiting at least a day for any sort of follow up or resolution. Very clunky email integration, and not a good platform for customer service follow ups or as a contact database. It seems like they didn't even bother considering how information would be stored and viewed for anything beyond the sales pipeline. If it wasn't for the affordability I would've given this product a lower rating. My expectation level is tempered by the relative cost compared to more complete programs. Review Source VR Verified Reviewer Psicóloga Used the software for: 6-12 months ### "Excellent, allows to manage relationships with customers,guide the best way to perform interactions." May 8, 2018 5.0 Your benefits are diverse: Your emails, calls and progress are automatically monitored. When you turn on Pipedrive, you will always end up in a unique and optimized view of your sales process. It gives you clarity and gets your team on the same page.Pipedrive focuses your mind and efforts on the funnel so you can see where you are and what you have to do next. Since the funnel is your starting point, Pipedrive keep your actions to the point and not outside the goal, as well as your realistic and non-idealistic goals. Pros I like the most is the CRM system because it gathers a large amount of data that then shows your company how well (or badly) customer relations are taking place and how this affects your company. Cons I like everything, the only inconvenience is me that sometimes does not monitor the reports, but ultimately is an excellent software that encourages communication with customers. Review Source JJ Janet J. Sales E-Learning Used the software for: 2+ years ### "My Experience" February 5, 2020 5.0 Exceptional Pros Easy to Use Robust Sales Platform Customer Service is Amazing and Responsive I love how far PipeDrive has came compared to when they started Cons The lack of implementation w/ meeting softwares such as RingCentral / Zoom. Reason for choosing Pipedrive Cost Effective Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We were looking for a user friendly platform and we found it! Review Source Stephen L. Owner/Architect Used the software for: 6-12 months ### "Was looking for a graphical and clear system to manage leads and track project progress. Pipedrive!" May 5, 2018 5.0 Easy to ramp up use and train staff. Pros Intuitive, not too complicated, necessary information to track from leads to project , tracks potential in company marketing pipeline, imports client list easily, and prompts team to next step with each client.. Cons I have not tried the options to market using emails or landing pages to collect contact information. Would like to see automated collecting of customer lead data from customer Web site. Review Source DQ David Q. Sales Team Lead Computer Software Used the software for: Less than 6 months ### "Pipedrive provides the easiest, and most comprehensive CRM. Customer service is #1." June 19, 2018 5.0 I can easily manage all leads, see where they are in the sales pipeline. I can attach users and see how they impact a deal. I can also easily export data to create presentations and can input large amounts of raw data in, to build new pipelines. Pros I like that the software gives you a lot of flexibility in creating templates, custom forms/fields, and labels/checklists. The software also has easy integration for importing and exporting information. Creating campaigns is simple, and if you ever have any questions, you can use the automated support center. If your answer cannot be found there (super-rare) then you can call directly and a real live person will assist you. They also offer several webinars weekly so you can always learn something new about the software. So easy even the president can use it.... Cons The only thing I don't love is that sometimes when customizing fields, you have to go back and forth to enter the data and then sort it alphabetically. There is no way to duplicate fields, so for us, when we often have primary, secondary or tertiary sales people referring us leads, you need to create a new field from scratch and then input a sales person in 3 times before all forms are identical. Review Source VR Verified Reviewer Business Development Consultant Information Technology and Services Used the software for: 1-2 years ### "PipeDrive- A Great Sales CRM" October 12, 2019 4.0 It has been a great experience overall with the software. There hasn't been any hiccups to date and the software has always provided the best results! Pros Pipedrive Sales CRM is a cloud based sales CRM that has a visually appealing user interface packed with a lot of features. It helps us to manage and organise our leads and prospects. Cons The pricing per user is a bit expensive but not too much. I am totally satisfied with the functionality it offers for the price. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Odoo](https://www.capterra.com/p/135618/Odoo/) Review Source Colin B. CMO Used the software for: 1-2 years ### "You'll never go back to what you had" March 8, 2018 3.0 Pros Really a nice tool which allow to drag and drop leads and schedule your next business calls. Nice interface, smooth and userfriendly Cons I'd like to put some pictures in it to have a better management of my deals so for now, I'll just stick to hosting pictures and use an url Review Source VR Verified Reviewer Senior Student Operations Specialist Education Management Used the software for: I used a free trial ### "Flexible and Useful CRM Software" February 9, 2023 5.0 In general, I can say that it is a powerful and user-friendly CRM software that can be implemented quite simply and quickly. Pros It is very valuable to be able to customize and follow our process stages as we want. It is also a flexible solution for the user to be able to make the markings we want and update between processes with the drag and drop method. Cons Costs per user can be expected to be slightly more affordable. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) The reason we changed it was that the user file has an interface. Review Source VR Verified Reviewer CTO Textiles Used the software for: 2+ years ### "Great for integrations" July 16, 2020 5.0 Pros Pipedrive is the best software that I use for manage commercial process funnel. The user interface is great and features are very useful and simple. And the API works really well making integration job very easy. Cons Some reports are confusing and sometimes show wrong data. Alternatives considered [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[Highrise](https://www.capterra.com/p/146703/Highrise/) Review Source VR Verified Reviewer Sales and Strategic Partnerships Lead Computer Software Used the software for: 2+ years ### "great for a scaling company" August 23, 2019 5.0 Pros software is great for a scaling organization Cons unfortunately there is a high probability you will outgrow the product. Review Source ET Emiliano T. Regional sales manager Information Services Used the software for: 2+ years ### "Whats is missing in your strategy: Pipedrive !" February 8, 2019 5.0 Manage a one person show or a hundred people company with a service that you can have up and running in minutes, Pros The easy to use, from thought to fully deployd in days (not months), accesible and module type price, customazible, secure, simple and reliable. If you don’t have the CRM of your dreams you need Pipedrive, Is as simple to use as an iPhone, desktop and mobile interfaces are powerful, functional and beautiful, You will empower your self, and your team, in minutes after you choose Pipedrive, Cons You get mad at people when they do not access all the information you set as default in Pipedrive, as after you can see what you can do and forecast with Pipedrive you want to everybody to use it and embrace it, Review Source Talk to a Capterra advisor for free and get results within 15 minutes.