# Page 36 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 36 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 36 - Reviews of Pipedrive ## Showing most helpful reviews Showing 876-900 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MK Marcin K. Sales Rep E-Learning Used the software for: 6-12 months ### "At work, I basically live in Pipedrive. It's intuitive and it streamlines our sales process." October 12, 2017 5.0 In my line of work using Pipedrive is about the only way I can manage my communications with my clients. It also helps me manage my activities (my daily tasks) and my sales funnel. Honestly, we would not be able to work efficiently without Pipedrive. Pros I really like the interface which is elegant and very functional. Also, it has all the features we need but it's still relatively simple and uncomplicated. I appreciate that their development team keeps adding new features and keeps ironing out some minor issues. Cons Pipedrive team keeps improving their product all the time. Most of the issues I had with it had already been fixed. The only real downside is that (at least for us) it takes a long time for the emails you sent to a customer to sync and show up in Pipedrive. It's especially true if they contain attachments. Plain text emails show up on the lead's page almost immediately. Maybe it's just the servers we use for our company email, idk. Also, I think all input fields should be searchable (they are working on it). Review Source VR Verified Reviewer Email Marketing Specialist Used the software for: 6-12 months ### "Needs some new features" July 24, 2017 4.0 It is very easy-to-use and offers all the 'must' features. However, for someone like me; who has to follow purchases from a single contact monthly, it is not very useful. It should have a feature to see how far a client make purchases, instead of signing a single deal. Pros Customer support on online chat is great. Also seeing it developing constantly is a huge plus. Price is definitely worth it. Cons They somehow slowed down on adding new features for a while. Review Source Christian O. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing CRM Tool" May 24, 2020 5.0 Using Pipedrive for a while now, this software tops all other CRM applications in the market. Pros Pipedrive has been the most efficient, fast, and organized CRM application I have ever used for my business. From web forms, to assessing overall performance of my business, it has helped my business tremendously. Cons Absolutely nothing. Compared to other CRM softwares I've used, I've never had any issues with Pipedrive. Review Source Modupe D. Java Engineer Industrial Automation Used the software for: 6-12 months ### "Effective CRM ." April 8, 2018 4.0 Pros Pipedrive integrates perfectly with my Google contacts and Calendar. It supports mobility ,ensuring I am to use this tool while on the move. Pipeline basically makes it convenient to observe all of our sales process ; without the need to bother about administration. Cons Will be great to have more filtering options like being able to filter customers based on their past buying history etc Review Source Vic L. Founder / Managing Director Used the software for: 1-2 years ### "This is my idea of a CRM: The right set of features that work logically and quickly" July 26, 2018 5.0 For those that need a standalone CRM, this one makes important information visual, which is easier to scan and recall. Pros Getting up and running was fast. In the first 20-30 minutes, I had value. And it's easy / simple enough to use regularly -- even if it's not my primary job. The integrations are smart, too. Building this into a biz dev pipeline makes complete sense. Big takeaways are easy to scan in the dashboard. Cons I don't have a complaint about the software. If I don't maintain data entry, that's my fault. So unless this software can be driven by AI and big data to do data entry for me, no complaints. Review Source Francis Carolina L. Co Editor Chief Used the software for: Less than 6 months ### "CRM versatile and nothing affordable" June 29, 2018 4.0 Pros The most important thing that I must emphasize is that this software is integrated with other tools and the possibility of importing data, even from another CRM without major technical complications. In addition to this, another advantage that has, is the possibility of managing future sales processes, such as meetings, lunches, calls, etc., of which you receive notifications via email or SMS. Cons This software, it seems to me very complete, is intuitive, I mean, easy to use. There's nothing I do not like about that. You can pay annuities for one person. What I recommend is the person who is in charge of managing the software in a company or store, should have knowledge about digital marketing and something about administration. Review Source rE rebeca E. analista Banking Used the software for: 6-12 months ### "Pipedrive na prática" December 14, 2022 5.0 Pros A facilidade da utilização para todos que participam da régua da jornada do nosso cliente. Cons Não teve nenhum ponto que me desagradou até o momento Switched from [Pipeliner CRM](https://www.capterra.com/p/125911/Pipeliner-CRM/) Pipedrive é mais fácil de utilizar e mais abrangente para nossas necessidades. Review Source NB Nicholas B. Business Solutions Analyst Consumer Services Used the software for: 2+ years ### "Pipedrive Review" December 2, 2021 3.0 Pros The most appealing aspect of Pipedrive is the number of custom fields you can add-in. This allows you to capture more data points as you grow as a company. Cons The reporting could be more in-depth. Our company spends a lot of time having to export the raw data to further analyze what is going on within our company. Review Source Chris K. Founder, CEO Used the software for: 1-2 years ### "Great CRM, but limited on features considering the extremely expensive pricing" May 15, 2018 5.0 Pros I love Pipedrive, I use it every day. The smart contact data is pretty cool as well, helps find a leads information quickly. Cons I just hate how it costs. It has some great features and integrations - but I don't think cost is reasonable. Review Source VR Verified Reviewer Head of Customer Success Computer Software Used the software for: 2+ years ### "Easy to use CRM system" February 4, 2019 4.0 Pros Ease of use is definitely the biggest advantage of this system. And it is both from the administrating point of view and also from standard user perspective. Creating a Pipeline is simple and keeping all deals in one place is finally possible. Cons Reporting side is little problematic. As long as you are using one Pipeline for sales person it is ok but if salesperson uses multiple projects with multiple Pipelines theres some additional clicking that has to be done. Review Source VR Verified Reviewer Photographer & Webdesigner Used the software for: Less than 6 months ### "We literally jumped from excel spreadsheets to Pipedrive over night and haven't looked back" October 14, 2017 5.0 Great service, easy to use, finally got rid of many excel sheets... Pros We have setup multiple pipelines to track sales from each of our stores, we have setup a pipeline to manage the internal ordering process, we track marketing projects and are now implementing the after sales process. All of this was configured and implemented while our company was going full speed ahead. There was a solution for most problems we threw at it. Although not every detail can be configured with thousands of parameters, most things can be accomplished with a few clicks in a simple way. If its not built in, you can almost be certain you can extend Pipedrive with an external service and automate through other fantastic products like Zappier. If theres an issue you can contact support and almost immediately get an accurate response. Cons The only issue - that ist not actually related to Pipedrive - is we sometimes have internet downtime due to construction work. If there was one feature I would love to see, is the ability to automate daily backups to CSV / Excel so when the internet is down you at least have some reference when a client calls. Review Source AS Andrea S. Virtual Assistant Oil & Energy Used the software for: 2+ years ### "A nice, simple to use software" March 12, 2018 5.0 It's a great tool for team collaboration and being able to have everyone be on the same page in regards to deals in progress. Pros I really like how easy it is to use with little training. You can pretty much log in and figure things out on your own. Cons I feel like the notifications are a bit lacking as far as being able to be notified when someone adds a new comment or be notified when a deal is lost. I had to set up a zap with Zapier in order to be notified when a deal is marked as "lost". Review Source HM Havah M. Virtual Assistant Management Consulting Used the software for: 1-2 years ### "Solid CRM" June 28, 2018 4.0 Pros Pipedrive is easy to use and does not require hours and hours of self-education for basic functionality as I have experienced with other popular CRMs. The interface is clean and easy to navigate, and the contact information layout makes it easy to see at a glance where they are in the funnel and what their last experience was. Every time a contact record is updated, it automatically records who made the update and when, which makes seeking more information on the encounter easy. Cons It does have a few too many screens and buttons to click through sometimes, especially when adding new contacts one at a time. Review Source VR Verified Reviewer Quality Assurance Engineer Computer Software Used the software for: 1-2 years ### "A CRM tool that works" May 8, 2018 5.0 Pros \- The basic pricing model has a lot of useful functionalities. - Very user-friendly UX/UI experience. Cons \- Once you start adding features and integrations, it can become expensive. - The reporting functionality is a bit limited. Review Source VR Verified Reviewer Partner Marketing and Advertising Used the software for: 1-2 years ### "Fantastic!" October 25, 2016 5.0 Pipedrive is great! The value for the money is unmatched! It's feature rich and the customer service/online training are top notch. If you're looking for a solid CRM without breaking the budget, Pipedrive is for you! Pros Ease of use. Feature rich. Cons More integration with other apps. Review Source VR Verified Reviewer Head of Digital Content & Social Media Used the software for: 6-12 months ### "Pipedrive performs better than expected!" May 8, 2018 5.0 It helped my sales team keep track of leads and focus in on the closing of deals. Pros CRM done well through their intuitive interface. This is actually a godsend for my sales force as they are able to handle leads fairly easily to cut to the chase and close the sale. Cons Pricing is a little bit out of range for most SME's. And cloud-based can sometimes be a setback when there are connectivity problems. Review Source NJ Nivin J. System Engineer Oil & Energy Used the software for: 2+ years ### "My everyday companion!" October 5, 2018 5.0 Pros I use Pipedrive daily for last 3 years. I used several CRM softwares but couldn't feel so much ease when I am suing Pipedrive. Everything is simple in this CRM. The feature to integrate with any email service provider makes sending emails as easy as a mouse click. Cons Sometimes Pipedrive doesn't load properly and it takes more than 15 minutes to recover once the issue occurs. The iphone app doesn't have even half of the features that of the web version. Review Source VR Verified Reviewer Digital Business Consultant & Coach Used the software for: 1-2 years ### "Pipedrive is a wonderful CRM tool" July 21, 2018 5.0 Pros Pipedrive is a very handy tool that can help you track your deals and relationship with leads. It's also very easy to use. Just create the different stages, then click and drag users from one stage to another. You can also create fields and save information about each of your potential leads. The other benefit is creating notes and reminders to followup with the lead! Cons The tool is excellent. I can honestly say that there is nothing I don't like about Pipedrive. The tool is excellent, customer support is top-notch and they keep rolling out new updates and features. Review Source VR Verified Reviewer Sales Support/Marketing Plastics Used the software for: 6-12 months ### "This is really the CRM that is built for sales people" April 9, 2018 5.0 Pros The way that the sales pipeline is set out just simply makes sense and considers industry standard methods. Pipedrive is built with the user in mind - complexity does not exist, it's so simple. Cons Although it's still in beta, the integration with Asana has a bug in it which needs fixing. Unfortunately customer support can't seem to offer help. Perhaps it's an issue with Asana? Review Source Serianna V. Ambulante Receptiemedewerker Used the software for: 6-12 months ### "Awesome CRM software to become more productive and get to the ABC" April 30, 2018 5.0 Pros I like the pipeline, it's easy to use and can be configured as you wish. They push for more activities and motivate you to complete them by showing this visually. Set goals and create activities accordingly. Cons I don't like the emailing part. It's not really merged (maybe it can be if you pay extra), now you have to add a mailadress to the BCC, but then you miss their replies. Review Source AV A.K V. CEO Management Consulting Used the software for: 1-2 years ### "A mighty sales tool at a bargain price" January 18, 2018 5.0 A great software for a small business and even scalable to a medium-sized enterprise as needed. There has been constant updates and innovation with steady support. Definitely recommended to motivated, data-driven sales individuals or startups! Pros \- Cost-effective - user-friendly, interactive interface - Seamless email integration - tons of new updates and innovative upgrades in the channel Cons \- limited to sales and business development aspect only, would be nice to see backend integration in future updates. - some features should be made available to the entry level tier, feels like the second tier is required at a minimum to take advantage of the platform Review Source VR Verified Reviewer Digital Executive Information Technology and Services Used the software for: 1-2 years ### "Pipedrive Review " August 8, 2019 4.0 Overall, I'd say I've had a satisfactory experience with Pipedrive, delivers reliably. Pros \- Rich integration base, Zapier, Google calendar analytics, Outlook email, etc - Intuitive to get up to speed with and also offers easy and flexible customization - Mobile experience on par with that of web/desktop, which is harder to find than you'd think with other CRM systems Cons \- Reminder feature doesn't work reliably sometimes, and the reminder alerts can be easily missed - No default/automated responder for inbound enquiry from interested customers, that would be really helpful to have Review Source ND Nelson D. Director of Client Development and engagement Market Research Used the software for: 1-2 years ### "Pipedrive hands on review" November 16, 2016 5.0 I've been using pipedrive ever since I joined P2Sample about 18 months ago. (we provide global online sample to the market research community - 20 million panelist, 150+ countries). We have about 48 employees working all around the globe. I have experience using Salesforce at my last job. Pipedrive has all the functions I need to get my job done. My title is Director of Client Development and Engagement - basically, I look for new/potential clients. PD has all the tools I need to do this. While Salesforce was good, it was overkill - I don't think I ever used more than 30% of it's functions - those functions are all in PD plus more. Great customisable interface, great amazing support, and, it just works. And it works well. the price per seat is right and won't kill you if your a small company looking for a full function CRM. Very easy to use with a very fast learning curve. I'm a happy camper. Pros Easy to use, quick learning curve. Cons No free t-shirts and it does not make coffee for me in the morning. Review Source Jonathan W. Product Manager Marketing and Advertising Used the software for: Less than 6 months ### "A simple solution for sales tracking" August 3, 2022 4.0 We need a simple solution for organising a sales pipeline for a high-performing team. Pipedrive's simplicity and ease of use makes it the perfect product for us. Pros Pipedrive makes it easy to visualise you and your team's sales leads, presenting them in a format that is easy to digest. It is a great way to track and organise sales pipelines. Cons A fair amount of features are locked off as they are paid extras. But you do get a free trial before you commit to paying for them, which is great. Review Source Unenabasi Godwin E. Managing Director Computer Software Used the software for: Less than 6 months ### "Great CRM for Building and Managing Customer Relationships" October 13, 2020 5.0 Pipedrive is a simple yet powerful tool for salespeople and marketers. The tool helps managers drive sales and manage sales pipelines. Businesses use this software to track sales activities, gather valuable insights to make informed decisions that will improve sales processes. The software helps companies of all sizes increase sales and drive business growth. Pros Pipedrive lets businesses and managers build and grow their lead and customer database, monitor and optimize sales pipelines. With this software, users can build visual pipelines, and land deals using tools that are easy to use. With this tool, you can import leads from other productivity software like spreadsheets, Microsoft, Google, CRM tools and more. Sales teams use this tool to schedule meetings, calls and emails with prospects, record and share progress with team members. Cons I've used Pipedrive for quite a while and it serves the purpose perfectly. The app is simple and easy to use and doesn't have any Cons. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.