# Page 39 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 39 - Is Pipedrive the right CRM solution for you? Explore 3054 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3054) [View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 39 - Reviews of Pipedrive ## Showing most helpful reviews Showing 951-975 of 3054 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HS Heili S. Head of Sales Farming Used the software for: 6-12 months ### "Making remote sales team trackable" March 8, 2018 4.0 Pros Really easy to set up from the managers perspective. The support team is great and there are webinars, newsletters, and the support team to help you get started. It's definitely great for a complex B2B process like ours and enables us to customize our pipelines for every market depending on its "quirks". It gives a great overview for the manager and integrates well with our other tools like Intercom, Aircall, Gmail and Google Calendar. Cons The learning curve is steep for sure and you need to figure out how to use the system beforehand to make sure everyone is on the same page. There are also some features we don't use, like create separate products, but there's no way to turn them off so there is some clutter around. Review Source VR Verified Reviewer Head of Operations Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Pretty useless because of the competition" September 28, 2021 3.0 Pros It does it's job fairly well, I can't think of something in particular Cons The competition, especially ClickUp renders Pipedrive completely useless. ClickUp is just SO much better I can't think of one reason to opt for Pipedrive Review Source VR Verified Reviewer Transcriber Used the software for: 6-12 months ### "I've been using Pipedrive for almost a year now and I can say that it's really helpful." June 6, 2018 5.0 Pros What I like about this product is that it's very simple to use. Once I generate my leads, I can manage each lead from time to time with no hassle at all. Cons The least that I like about the software is that some features don't work or is not compatible on my Mac desktop. I have to use google chrome all the time. I hope they can work on this. Review Source LD Laura D. CEO Professional Training & Coaching Used the software for: 1-2 years ### "Great CRM/Deal Visibility Great" September 12, 2019 5.0 Pros Tracking deals and contacts; reporting and data export functionality that gets me everything I need; good support Cons Some of the canned reports aren't useful to me Review Source DS Dan S. VP of Sales Computer Software Used the software for: 2+ years ### "Excellent produxr for early stage companies" July 17, 2018 5.0 I have been using products like Pipedrive for more than a decade and it is has the least negative reactions from sales reps. I think it is really a product that they will use rather than a product that will be used against them Pros I have been using Pipedrive for a couple a years now. From a VP of sales perspective it offer a very easy to use low impact product. Unlike other product like this it will not take your reps hours upon hours to keep it updated. Easy to get started with short learning curve Cons The administrative component could be more robust and there are some the filtering component could be expanded also wish it had a direct interface to ZOHO mail Review Source KS Krsna S. Business Development & Customer Success Manager Financial Services Used the software for: 2+ years ### "Organizacion" April 7, 2022 5.0 siento que nos hace falta explotar mas el software pero lo recomiendo para todos aquellos que quieras organizar sus procesos Pros Me gusta pipedrive porque nos ayudo a organizarnos como empresa en todos los departamentos yo califico a pipedrive 10 de 10 Cons hay varias funcionalidades que tiene4s que pagar aparte y a veces si son necesarias Reason for choosing Pipedrive es el primero que quize probar y no lo cambiaria por otro estamos muy contentos con el software Review Source VR Verified Reviewer Business Development Manager Utilities Used the software for: 2+ years ### "One of the best sales CRM with minimal investment of time and money" February 4, 2019 5.0 Very nice and easy to manage your contacts Pros It is so easy to setup but I really like how they visually break down your sales pipeline. You see the stages and move each prospect thru the stages until you close - almost like playing a game. Cons Setup can be a little challenging if you do not have experience with other CRM systems - it is not terribly hard but take good notes as to what you did and what you want - I always liked creating a map for all my fields Review Source AP Armand P. Managing Editor Marketing and Advertising Used the software for: 2+ years ### "Connect to your Marketing Automation System for customizable efficiency" December 9, 2019 4.0 Overall, Pipedrive has been extremely useful. It's easy to customize and works well with Marketing automation systems. Pros Pipedrive is very customizable. Allows the ability to create custom fields for what the people in sales feel is important information. This allows the ability to easily connect to a Marketing Automation system to automatically sync this information. Cons The configuration can be a little complicated if the sales strategy isn't fully thought out. Good thing the system is flexible and changes can be made relatively easily. Reason for choosing Pipedrive Pipedrive looks very similar to Trello. Trello isn't a sales management system, but it can be for certain situations. Pipedrive allows for a 'sales' manager to assign leads to specific members on the sales team. Review Source GM Gerron M. Sales Representative Used the software for: ### "Pipedrive takes the hassle and much of the stress out of my workdays. " February 29, 2016 4.0 Pros: This program is extremely easy to use. Set up was really simple. In very little time, I was able to maneuver my way around very easily. For this reason, I haven't really had to deal with customer service at all - so I gave only 4 stars there. This is as close to perfect as it gets. I can put something into my Pipedrive and know I don't have to worry about it. No more notebook full of notes and valuable info, I simply put it into my Pipedrive and forget it! I absolutely LOVE that Pipedrive automatically updates any new contacts I enter on a deal and I can easily export the info for any other needs. I've found multiple pipelines to be a useful tool. I have a different pipeline to deal with pending orders, open orders, and closed orders (returns). I can easily move a deal from one pipeline to the next. This is so nice. The phone app is nice - I am on the road a lot and this way nothing gets forgotten. I can take care of it right away by setting an activity from anywhere. Cons: I do not like the BCC email feature. I still have my email window and pipedrive window open at all times. It would be very nice to have everything in one place without having to go to my email and BCC it to my deals. So, I reserve this feature for very important, informational emails only. If I could change one thing, I'd add the option to set-up automatic activities. In my line of work, often once something reaches a certain step in the pipeline, my next action will be the same regardless of the client. I wish I could just swipe it over to that stage and have an automatic activity reminder later without having to manually set it. Note: I am an independent contractor, so I don't have experience on using the program with multiple other people. However, I'm confident that I could hire an assistant and very easily manage their tasks in this program. Review Source Marcos G. Production and Content Director Used the software for: 1-2 years ### "An excellent tool for sales. Helps you keep everything nice and tight..." January 31, 2018 5.0 Everybody knows exactly on what stage of the sales process our clients and team members are. Its easy to use so we dont need to invest lots of time updating each project. You just make a few clicks and keep on selling!! Pros As managers, its really easy to keep track os different leads, clients, customers and projects our teams work on. You can know (past and future) all moves and activities they are making on every step of the way, thanks to their funnel designed UI. Cons We had some trouble uploading data from our DB. We had to create a lot of businesses and projects from scratch. Review Source Haroon H. Used the software for: 6-12 months ### "A great user friendly CRM" October 20, 2016 5.0 Having looked at other CRM systems, the great thing about pipe drive is that you can clearly develop a logical and graphic interface that allows you to determine exactly where every lead is up to in your pipeline, who is dealing with it and what the next steps are. User friendly and intuitive. Pros Interface User friendly Clear pipeline progression Capture everything Cons Email integration could be better Review Source SC Simon C. Founder & CEO Computer Software Used the software for: 6-12 months ### "Easy to Use Cost Effective Sale Tracking Software" February 8, 2019 5.0 It is a really good sales tracking software. The biggest hurdle you will have is keeping the discipline to log interactions as they happen. Pros It is drop-dead easy to use on your PC, tablet and mobile device. I like how you can link an activity, for example, a new sales lead, to your contacts and Pipedrive will automatically prompt you to add notes when you complete a call. Furthermore, the ability to schedule a follow-up activity (call, meeting or email) from the app is very handy as is the ability to add a BCC email address so you can record email correspondence between you and the potential customer. The price is very good for the features the product delivers. Cons I tend to always forget to BCC Pipedrive into my external email correspondence, however, it is a simple process to do it after the fact. Would be good to have automatic upstream integration with Gmail (it most likely has this feature, however, I'm yet to discover it). Review Source Janelle M. Wildcat Group Buy Manager Marketing and Advertising Used the software for: ### "Great CRM System" October 20, 2016 5.0 I've used a few CRM systems and I personally really like the way Pipedrive is set up. I would be so unorganized if I didn't have it to use at work. Because of Pipedrive, I can keep track of my customers and show them that I really care because I can remember their needs, and past orders. Pros Easy to use Organized Value added to my sales Cons I wish there were more options to build charts/graphs/etc., so I can view my stats and visualize progress or the lack thereof. I can see stats currently, but I can't customize them to show me exactly what I want to see. Review Source BG Brittany G. Mortgage Specialist Banking Used the software for: 2+ years ### "Pipedrive Review" February 25, 2020 5.0 Overall, for a CRM software this is a great value! Lots of customization features and works well in many different industries! Pros I use this as my daily 'to-do' list. Once the profiles are set up, the tasks just tell you what to do to accomplish your daily activities. Cons You have to pay for the more advanced automation. This would make the process of inputting tasks a lot more efficient, but I understand why they would need to charge for it. Review Source Mike M. Standards Assessor Market Research Used the software for: Less than 6 months ### "Great Support, Great Integrations, but Poor Value for Money" February 26, 2019 4.0 Pipedrive is quick to get going with, very low on spam, has a beautifully integrated email client that actually works and is very reponsive on older, legacy hardware and small displays. Really reliable and quick in terms of data look-ups, and the only thing I miss is no ability to have an out-of-the-box dialler, like close.io Pros A lot of people love the drag and drop pipeline for the leads, but for me, that was just "meh", but I think where it also shines is email integration. I can create, schedule appointments and leads with one click, and especially for follow-ups, this is a god send. The support guys are top notch, super smart, super fast. Cons Support is based around European opening hours, so for me, this means a long wait for help when I need it. Review Source SB Stephen B. Managing Partner Financial Services Used the software for: Less than 6 months ### "Nice product - no live support" September 23, 2021 3.0 nice product - but customer service is lacking Pros the ability to bcc emails from gmail into pipedrive and track prospects in good. Cons I tried to get someone on the phone or to do a screen share and I could not Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive has some good functionality fair price Review Source Jack F. President | Get LinkedIn Appointment Setting | LinkedIn Expert | Sales Leader, Trainer & Coach Used the software for: 2+ years ### "I have used Pipedrive for myself and several clients." April 4, 2018 4.0 Pros I love the Pipeline feature of Pipedrive. It is the most visible Pipeline of any CRM software I analyzed. I also like the two way email sync and the reasonable price. Cons It doesn't have an email marketing platform integrated with the CRM so it requires that you use a separate program for that. I like other programs that have both functions within the same application. Review Source KP Kari P. Realtor & Investor Real Estate Used the software for: 6-12 months ### "Simplify your CRM with Pipedrive" July 28, 2019 5.0 Pipedrive Simplifies my life! The user interface IS SO GOOD. I've used several CRMs before and my leads always got lost in the complexity of the system. Pipedrive is so simple, so intuitive, that I work from right to left - right side being closest to closing and left being the newest leads. There's task lists and reminders - the beauty of the system is that its modeled after a funnel. So you create your own sales funnel and then you move your leads along the funnel until it closes. It helps me know which leads have the highest priority of reaching out and pushing to the next step to get closed. Pros Easy to use Visually appealing Simple - my leads don't get lost in complexity Mobile app has mic feature to dictate notes to a lead Everything you need and nothing you don't Cons Mobile app is not as great as desktop app Would like easier reporting feature Review Source BP BOB P. VICE PRESIDENT Marketing and Advertising Used the software for: 1-2 years ### "Pipe drive is easy to use and allows you to make notes and update quickly." December 30, 2017 5.0 Pros Easy and quick and simple.I am not technically strong but I found PD very easy to learn. I make 40-60 calls a day and really helps me stay organized and stay focused on following up on calls. Cons I can only think of 2 negative thing which I assume is probably just me. When entering a new account the profile appears to just go at random order. I use to be able to call through Skype through PD and for some reason does not allow me to do this anymore. This occurred after Skype did upgrade. I find this very frustrating and when I communicated with PD they said was not their issue. With Skype you can't get a human body. If some changed compatibly with Skype and Pipedrive I would assume the PD would make sure they would be compatible with any upgrades. Review Source VR Verified Reviewer CEO Computer Software Used the software for: 1-2 years ### "Simple, working" November 14, 2018 4.0 Pros Simple to use, clear strucure how to run the funnell and action planning features Cons Some issues when writing emails trough the solution (how to handle the changes, replies etc) Review Source VR Verified Reviewer Manager, Sales Development Computer Software Used the software for: 6-12 months ### "Pipedrive - Great for SMB" May 2, 2019 5.0 Pros Pipedrive is a very simple to use and ease of use system to track leads/deals. It gives you a great idea what's going on for revenue in the business. Cons The only thing that I would view as a con is that it's not as robust as enterprise LMS systems that most larger companies are looking for, but for SMB is what it works best for! Review Source VR Verified Reviewer Used the software for: 1-2 years ### "best crm" September 15, 2017 5.0 Pros it is easy to use and visual, i can reach all my necessities with this crm. in two clicks you can get everywhere Cons sometimes they take too long to answer and support is needed Review Source VR Verified Reviewer Agency owner Marketing and Advertising Used the software for: 2+ years ### "Keep your leads organized " January 14, 2020 5.0 After getting taught on all of the features and integrations, I’m really happy I chose Pipedrive as my CRM. Pros It allows me to create my own customer journey and move them along the sales process. You can do this using triggers (zapier/or native) or you can manually change the status. Cons There is a high learning curve. I had to reach out to a friend to get me going because of the difficulty. Review Source BS Brian S. Owner Information Technology and Services Used the software for: Less than 6 months ### "reports are buggy and plain wrong" February 20, 2017 5.0 The ease of use is great. It's intuitive and great to look at. I really want to buy it BUT....... If you run a report for let's say..........sales leads in £ value. It miss calculates the value of them. what happens is this If you have £10,000 overall sales leads split into £1000 Lead In £5000 Quoted £4000 Verbal Order the report says you have £10,000, plus (£10,000 minus £1000) plus (£10,000 minus £4,000) plus (£10,000 minus £5000) giving a miss represented overall figure of £30,000. My monthly sales leads add up to £148,000 but the report gave me a figure of £543,000 because I have 6 stages and it miss calculates as above for each one. I cannot believe no one has noticed this before so I am left wondering 1. Does anyone actually use this product 2. Do they care it's broken It's been 7 hours and counting since I told them so let's see if I get any response. Pros everything apart from the report tool Cons its broken. the report tool is plain buggy Review Source Response from Pipedrive June 5, 2017 Hey Brian, thank you for the comment. It¿s alarming to read that you seem to be experiencing these issues with the reporting. Our support can help you check this out, please reach out to us via support.pipedrive.com. We have over 50k customers using our tool; reporting side of things is a high priority for any sales team and we take this feedback very seriously. Any potential reported issue that may occur is first priority for us to rectify, especially if it may affect our customers. If the issue is still present, please let us know and we will help you accordingly. Thank you! - Your friends at Pipedrive. JS Jeremy S. Owner Used the software for: 2+ years ### "Great Product for my business" December 20, 2017 4.0 Product is inexpensive and does what I need it to do. I manage a business with lots of small activities so it is great to set up the alerts in the pipeline to remind me what to do and when to do it. When it goes RED I know I have to tackle it. A few more colors would be great in the future to let me know when I am scoring:) Pros Pipedrive is easy to use and efficient. Its simple and clean to use on my smartphone or in the office. It's great to speak notes and set up the next action step in the field. Cons I would like a few more search functions, but that may be a little more specific to my business or I may not have looked far enough into it to get what I was looking for. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.