# Page 4 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Pipedrive the right CRM solution for you? Explore 3050 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3050) [View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Pipedrive ## Showing most helpful reviews Showing 76-100 of 3050 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Morgane D. Business developer Insurance Used the software for: 1-2 years ### "Utilisation quotidienne " October 30, 2024 5.0 Utilisation quotidienne de Pipedrive, cela me facilite vraiment le travail Pros Facile d'utilisation, intuitif, les dossiers sont bien rangés et facile à retrouver. Cons Quelques bugs de temps à autres, des activités qui ont du mal à s'actualiser Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! MF Martina F. Segretaria Amministrativa Hospitality Used the software for: 6-12 months ### "Ottimo software CRM" October 23, 2024 5.0 Pros Ottimo software CRM che consente agevolmente di massimizzare le vendite. Apprezzata la funzione in cloud, ottimamente sviluppata Cons A mio avviso i piani a pagamento sono un tantino costosi, ma la qualità offerta è sicuramente elevata Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! KH Karl H. Member of the board Architecture & Planning Used the software for: 1-2 years ### "Great software with questionable pricing schemes" October 27, 2024 4.0 Did not use it due to the pricing scheme that they have in use. Did opt for a cheaper option. Pros Easy to use and many possibilities, similarly the UX is good and many additions. Cons I think their pricing packages are quite plain stupid. I used Pipedrive before in a large organization and now we have a small start-up with what I wanted to get Pipedrive going. For me it was OK to start with the basic 14 EUR package. However, then I realised that it does not have basic outlook integration and only the next package has it that is 34 EUR per month. That is too much when I am a basic user and just need a basic integration function and lead table. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! JL Jay L. Strategy and Innovation Hospital & Health Care Used the software for: 1-2 years ### "The Worst CRM You'll EVER Use - Avoid Pipedrive At All Costs" September 6, 2024 1.0 Don't be a sucker and use it... I emailed the \[sensitive content hidden\] and you should as well. \[sensitive content hidden\] Pros If you're looking for a CRM that requires you to REFRESH the page after VIRTUALLY EVERY ACTION, you've found the right CRM! TRY reaching them on live chat... yeah, you'll wait at least 90 mins. AVOID these people at all costs - a complete rip off. Cons Nothing. Poorly designed without the ability to customize default fields. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) They didn't have an adequate CRM at that point in time. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback. RD Ravi D. Sr. Manager- Demand Generation Retail Used the software for: Less than 6 months ### "Best CRM to optimize Sales processes" September 11, 2024 5.0 My experience with Pipedrive has been good overall. Our company decided to implement this platform to manage all the information related to clients and business and it has successfully met all our needs. Pros I really love the Pipedrive's UX. It's extremely intuitive and easy to use. Cons The main one in my opinion is that I can't have as much freedom to manipulate data in the dashboard section. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! AG Alyson G. Head of Finance Defense & Space Used the software for: Less than 6 months ### "Pipedrive review" March 7, 2025 4.0 Pros Easy to pull data, easy to make new reports Cons UI/UX is not as sophisticated as, for example, salesforce Review Source Response from Pipedrive March 12, 2025 Hi Alyson, Thank you for your feedback! We're glad to hear that you find pulling data and creating reports easy. We appreciate your thoughts on the UI/UX as well, and we'll take that into consideration as we continue to improve the platform. Best regards, Pipedrive Team HS Horst S. Energieeffizienzberater Renewables & Environment Used the software for: 1-2 years ### "Tolles und umfangreiches Tool!" October 1, 2024 5.0 Es erleichtert mir meinen Arbeitsalltag und erinnert mich fast automatisch an Termine und Erledigungen. Pros Es ist intuitiv bedienbar und meist selbsterklärend. Cons Dass ich bei weitem noch nicht alle Funktionen kenne. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! MS Marvin S. Product Development Lead Computer Software Used the software for: 2+ years ### "A dream to work with as an admin/IT" July 24, 2024 5.0 Overall Pipedrive has been a success in our company thanks to the great integration into our lead generation and updating, plus the call planning tool. We can have our Sales team use Pipedrive almost exclusively and talk about looking for an alternatives hasn't come up yet, neither from the IT nor the Sales team Pros The API is the cornerstone of Pipedrive for me and my company. We have a very fluctuating target group and update our Leads every month, which was a pain in the past but the API makes a breeze. All around the API, the Automation and Filters allows our sales team to really concentrate on sales instead of checking leads and making decisions, they can just go down the prepared list and call. Cons I'm only reporting/reviewing from the perspective of an admin user, and the only downside I can see is that with the mass of our leads we need to temper ourselves when updating because of the 10k a day rate limit. Review Source Response from Pipedrive July 31, 2024 Marvin, thank you for sharing your feedback and insights! AO Amos O. Procurement Manager Education Management Used the software for: 1-2 years ### "Pros and cons of Pipedrive" September 3, 2024 5.0 Pros I like the sales centric features and the customer friendly interface Cons The cost is a bit high compared to other alternatives Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! CO Chisimdi O. Sales Development Representative Marketing and Advertising Used the software for: 6-12 months ### "Pipedrive Review" October 22, 2024 4.0 Overall, having readily available information, for the sales team allows quick access to deals in seconds, making the process more efficient and effective. Pros Easy accessibility to information, seamless integrations, and helpful reminders. Cons one major drawback for me is the limited customization Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! KD Kenneta D. Cook Child Day Care Services Used the software for: Less than 6 months ### "Pipedrive is so so" December 7, 2024 2.0 I wasn't very pleased with it. The lagging Pros It was ok, it was easy to operate and understand Cons Lagged sometimes if Internet was having issues Review Source Response from Pipedrive December 16, 2024 Hello, Kenneta. Thank you for your feedback! We’re glad to hear that you found Pipedrive easy to operate and understand. We’re sorry to hear about the lagging issues you experienced. If you continue to face any issues or have additional concerns, please don’t hesitate to reach out to our Support. Kind regards, The Pipedrive Team VR Verified Reviewer Chef de département commercial chargé de communication Renewables & Environment Used the software for: 6-12 months ### "Meilleur CRM pour les petits budgets" July 23, 2024 4.0 Performant à souhait avec les bons paramètres Pros Facile à déployer et à prendre en main, fonctionnalités flexibles mais très professionnelles Cons Tout a bien fonctionné pour moi, je suis satisfait Review Source Response from Pipedrive July 31, 2024 We are very grateful for your kind words. Thanks for sharing your insights! AM Andrew M. Founder Computer Software Used the software for: Less than 6 months ### "Look elsewhere" November 11, 2024 3.0 Overall the system is great, however the support is not. Pros The user interface is simple and easy to understand. Mobile app is also handy. Cons Their customer support is garbage. You need to pay for higher levels to even access it and when you do it's still terrible. Review Source Response from Pipedrive December 6, 2024 Hello, Andrew, Thank you for taking the time to share your experience! We're happy to hear that you find the user interface friendly and the mobile app useful. However, we deeply apologize for the frustrations you've experienced with our customer support. Your feedback is valuable, and we’ll be sure to review how we can improve our support services at all levels. Kind regards, Pipedrive Team JP Jonathan P. CEO Education Management Used the software for: 6-12 months ### "Solid CRM tool well-integrated with the apps ecosystem" August 23, 2024 5.0 First time using Pipedrive, after years of experience using Salesforce and Hubspot, and I really enjoy the user-centered experience. The tool has allowed us to build powerful sales automation (Activecampaign, Zapier, Calendly, Clickfunnels, etc) to empower our team to focus on closing more deals. Pros Very intuitive CRM, with solid integrations with other apps through Zapier. Cons The licence is not cheap and it was difficult to migrate data seamlessly from one pipedrive account to another. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Our growth agency recommended Pipedrive to integrate with other sales tools (Calendly, Activecampaign, Clickfunnels). Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! FM Fanne M. CEO and Publishing Editor Publishing Used the software for: 1-2 years ### "My experience with Pipedrive" August 28, 2024 5.0 Pros It has helped us solve the problem of disorganized sales processes by providing clear and structured way to manage our deals and leads. Also it has improved customer relationship management. Cons It is easy to navigate and user friendly nothing that i dislike towards it. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! VR Verified Reviewer Designer Apparel & Fashion Used the software for: 6-12 months ### "It is easy and effective" September 7, 2024 4.0 Pros I like how it's so easy to set up. It offers a variety of analysis and reporting tools to help you gain insight into the sales process. Cons It can be quite expensive and slow to update. It will be even better if the onboarding feature improves. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! AE Aaron E. Scout Venture Capital & Private Equity Used the software for: 1-2 years ### "Solid CRM for teams" September 10, 2024 3.0 Fairly good, but lacking in ease of use. Pros Pipedrive worked well in terms of collaboration, the team could work together on the sales conversion process. Cons Some functions that were important to us like emailing prospects wasn't very intuitive. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! DP Divya P. Senior Analyst Information Technology and Services Used the software for: 6-12 months ### "Pathetic Customer Support " October 3, 2024 1.0 CRM platform is good but lack of good and active customer support, you can run your show for longer and waste your money. Pros The most economical CRM platform. Good and handy tool. One can segregate the list by creating unique label, field and filter to it. Also, very easy to keep track of the activities. Wonderful features. Cons Customer Support, CRM's customer support is of no use. When you explain your problems to them, they keep on asking 1000 question more, share print screen more, but unable to solve the problem. I requested them again and again to come online and support me, but they are unable to do it. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! SB Samuel B. CTO Information Services Used the software for: 1-2 years ### "Nice tool for sales" September 1, 2024 5.0 Pros Easy to setup and use. Nice interface for business and prospects management Cons Lots of informations and texts in the interface. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! LD Luka D. COO Marketing and Advertising Used the software for: 6-12 months ### "Great tool for tracking your sales" September 11, 2024 5.0 Overall a positive experience, that helped me get an understanding on where I'm having a problem in the client sales funnel, and why I'm not converting as much as I should Pros The ability to segregate different types of customers into different funnels - and set them up so they fit your personal tracking preferences. Cons Some of the integrations are a little bit harder to pull off Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! DL David L. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Great, easy to use CRM - but expensive " September 11, 2024 4.0 Pros Helps a lot to keep track of clients and to recall the last conversations / emails etc you had with them. One of the most essential tools for a business. Cons It’s confusing that you can’t put in contact information for companies. The only way to do it is to connect people with the company, but sometimes you just want to put in general phone number / email address. Also, it’s, compared to competitors, expensive. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Better overview. Cleaner, nicer design. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! CK Chelcie K. Finance Leisure, Travel & Tourism Used the software for: 1-2 years ### "Ideal and user friendly " August 19, 2024 4.0 So far it’s ideal for tracking sales and their current status. Pros The layout and design setup. It displays our deals and messages in a smart style. Cons Sometimes the settings messes with the integration of other systems we use. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! JK Jasmine K. CEO Marketing and Advertising Used the software for: 6-12 months ### "Great Platform & Tool!!!" August 15, 2024 5.0 My overall experience has been great with this tool! I use it heavily for my business Pros I love how great it is as a CRM Tool for my clients Cons I actually dont have any thing I do like like about this program Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! JW James W. Sales and Marketing MGR Entertainment Used the software for: 2+ years ### "Pipedrive - sales management" June 12, 2024 4.0 Very happy and impressed with the value of this software. It has been instrument in providing structure to our sales process and sales team Pros Ease of use for me and my team. Keeps us on track and engaged. It has become the software solution to that drives our sale meetings. Cons I am unsure how this software would scale to an enterprise solution (I have a salesforce background) Review Source Response from Pipedrive July 31, 2024 James, thank you for sharing your feedback and insights! MS Matthew S. Account Manager Financial Services Used the software for: 1-2 years ### "Pipedrive review" September 2, 2024 5.0 Great gave me the leads I needed to reach out to gate-keeper. Pros Streamlining my prospects and data input Cons Sometimes I have experienced false info due to Owners or managers leaving company. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.