# Page 44 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 44 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 44 - Reviews of Pipedrive ## Showing most helpful reviews Showing 1076-1100 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EH Eli H. Sales Director Management Consulting Used the software for: 1-2 years ### "Superb CRM" May 10, 2019 5.0 Pros I find it very each to create and follow up on opportunities with my team. Pipedrive has allowed my company in general and my sales team in particular to be well organized and disciplined. I am able to follow up on my team's activities very easily. All in all...it's an amazing platform. I've also recommended it to our sister company who has subscribed to it and currently using it. Cons The mobile app is also amazing while noting that it could need some improvements. Review Source AM Andrew M. Proposal Coordinator/Business Development/Marketin Defense & Space Used the software for: 6-12 months ### "Pipedrive for Business Development" November 16, 2016 4.0 My company, a government contractor, uses Pipedrive as our Business Development pipeline tool. It's a great way to visualize ongoing BD work from the 'pre-marketing potential opportunities' stage all the way to 'proposal submission'. Pipeline allows us the opportunity to see all efforts in a linear fashion to initiate conversation, plan resources, and gather metrics on successful and unsuccessful opportunities. Pros I like the ease of use and the ability to organize "deals" (we call them opportunities) based on the many details available. Cons I would like to be able to color code deals based on customer. Additionally, it would be great to have a "timeline" view of opportunities based on details (ending/starting date) Review Source Scott R. President/Founder Public Relations and Communications Used the software for: 1-2 years ### "No longer using it, but still give Pipedrive props" December 23, 2019 5.0 Overall, I can imagine myself switching back to Pipedrive in the future. Pros I loved the ease of use, UI/UE and the fact that it was designed with many different types of CRM users in mind, not just hardcore sales folks. I also liked how easy it is to set up reminders for various tasks you associate with your leads, how many integrations it has and general ease of use. Cons Pricey even for the lowest tier. And after I awhile with my CRM needs, I was unable to justify the monthly cost. Review Source ME Myron E. IT Manager Used the software for: 1-2 years ### "Powerful without being overwhelming." April 5, 2018 5.0 Pros CRM software is tough to get right. It needs to be powerful without becoming complicated and cumbersome to use. You need to be able to enter information efficiently and quickly; the goal needs to be converting leads into sales, not spending half your day putting lead information into the system. I feel Pipedrive has struck a very nice balance between usability and power. There are a lot of customization options, but the Pipedrive focus always has been to get information in quickly. Data entry shouldn't be a chore, and Pipedrive has hit it out of the park with this one. Cons I really don't have anything bad to say about Pipedrive. It doesn't integrate with our existing business software (not Pipedrive's fault) so we're not using it as heavily as we could be, but I've been happy with the results we're seeing. Review Source VR Verified Reviewer CFO Accounting Used the software for: Less than 6 months ### "Pipedrive Review" September 25, 2019 5.0 I would have stuck with this software if it had not merged my calendars and copied things from previous years causing me a lot of stress, headache, and confusion with my day to day tasks. Pros Easy integration process with multiple apps The application can be used on mobile device and CPU Links with phone and tracks customer calls Recognizes customer names in emails and pulls them to the correct profile Cons Can only link one email address Calendar integration is flawed if you have multiple/shared calendars Customer support is hard to get in touch with Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Vector LMS for Industrial](https://www.capterra.com/p/209683/Convergence-Training/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Cost of the overall product with integrations Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Was not complex enough Review Source MJ Mathew J. Vice President - Business Development, Sales & Marketing Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great CRM solution for the investment and VERY easy to implement" December 20, 2017 5.0 Great, great tool for the money, easy to use, quick to implement and very quick to deploy across a team. Well done !! Pros Ease of migration and training. Spun up my team of 15 people in a mater of days. Super intuitive interface with great focus on moving deals to close/win Great collaboration ability across teams with time-line approach to activities Cons Needs a little more feature depth around people and organizations. Would like to deal with divisional interconnecting of organization and getting more depth on people, decision making authority and personal notes on them. Forecasting and probability weighting was recently updated....thank you....or this would have been comment upon Review Source VR Verified Reviewer Director Used the software for: 1-2 years ### "Easy way to move customers up and down the purchase funnel" May 17, 2018 5.0 Pros The main pipeline interface is simple and customisable. The totals over each column instantly tally up, showing the amount of business at each stage of the pipeline. The mailing interface is good, allowing you to bcc yourself for example when sending messages to customers Cons Some of the record keeping is not very easy on the eye. You end up double entering some data and have to scrabble around to find what you are looking for Review Source PW Peter W. Web Developer Higher Education Used the software for: 1-2 years ### "Great sales tool" July 1, 2019 4.0 Pipedrive has helped build and shape our sales team, even the less technical-savy staff find it incredibly useful. Pros The ability to compare multiple pipelines against eachother has been in-valuable, we test them against eachother and also move deals between separate pipelines. Pipedrive's free plan is great, you can get a good idea of whether the product is for you without actually spending a penny. Pipedrive integrates excellently with other applications, such as Slack, which we use to communicate with our sales reps. Cons The ability to import other files, such as excel spreadsheets and contacts, is great and very useful. But the interface and functionality is confusing, especially for a new user. The user-interface in general is quite busy, especially in comparison to similar products. Though once you're used to it's not too bad. Review Source BS Brett S. Business Development Representative Architecture & Planning Used the software for: 6-12 months ### "Great for growing sales and marketing teams" January 3, 2023 5.0 I recommend this software for organizations from 5-100. This is an excellent tool that is sales oriented. Pros The ease and ability to track a deal at various stages of the pipeline was excellent. All types of contact can be easily input and tracked by Pipedrive. Cons There were no features that were hard to use. Review Source JK John K. Senior Technical Services Engineer Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Simple search tool and interface makes the difference." October 28, 2016 4.0 I've used a number of CRM systems over the years and Pipedrive is by far my favourite. As with any CRM system it depends on everyone buying into using the program, but makes things easier for the user with a simple interface and quick search engine, backed up by a forgiving editor if mistakes are made or changes are required. Timelines are simple to follow and can be tracked against a contact, a company or a project. Activities allow actions to be recorded and measured, with the interface able to edited to show relevant activity types and reminders. Pros Very simple and quick to use. The search tool makes you realise how difficult other CRM packages make finding projects and contacts. Pipedrive runs online so is only limited by your own internet connection, not having to route through servers. Emails are cc'ed or forwarded to a project specific address, which means changing a projects name doesn't affect any shortcuts or links. Cons Only projects receive a specific address, so when emailing a contact where the project isn't known will allow an activity to be raised but won't save a copy of the email (eg sending literature to an architect). There is an email header to track emails but its not very functional and searching against the project or contact is much quicker. Review Source JM Joshua M. Technician Information Technology and Services Used the software for: Less than 6 months ### "Pipedrive Review" November 20, 2023 4.0 My experience with pipe drive was mostly positive and I will definitely recommend this product to others. Pros It is user friendly and it has a beautiful interface. Information can also be accessed anywhere at any time. Cons It is quite expensive. it is also a bit difficult to do customization. Review Source Response from Pipedrive April 17, 2024 Joshua, thank you for sharing your insights! VR Verified Reviewer Business Analyst Computer Software Used the software for: 6-12 months ### "Very good tool to manage sales and leads" July 18, 2019 5.0 Pros It's very comfortable to use it to manage leads and sales. To understand in which stage each potential customer is. Cons Maybe it's a little tricky to use it at first, a little hard, but you get used to it. I would really recommend it. Review Source Cosmin P. CEO Business Supplies and Equipment Used the software for: 6-12 months ### "Great software for CRM" December 26, 2022 5.0 Pros I like the ease of use, and the prioritization by tasks Cons It can use more integrations, and the price is a bit high Review Source YK Yaroslav K. Information Technology Major Higher Education Used the software for: 6-12 months ### "Yet Another Competitor of Salesforce. It it can work this time! " July 18, 2019 3.0 I have been using Pipedrive for some of my projects and tested on different businesses. Pros I have tried Pipedrive for several of my work projects and I really loved the design and the easy to use interface they provide. In comparison to other solutions on the market, Pipedrive is rather easy to start with. Best for small teams and startups! Cons Many features are missing, the support team is great and they do introduce many things all the time, but still they lack some functionality to compete with big guys like salesforce. Maybe in couple of years, it would be possible, but for now, I would not recommend it as an complete alternative. Review Source JL Janine L. CEO Financial Services Used the software for: Less than 6 months ### "A thoughtful piece of software" November 8, 2016 5.0 I started using Pipedrive in August and I haven't been disappointed. Its the most intuitive software I've ever used and it has lots of thoughtful features that make it unique and smart. It's never crashed, uploading data was easy, the pipeline function is great, the integration with emails actually works and the phone app is so useful. I guess the only thing I'd ask them to do to improve it (although it's almost perfect) is to integrate the reduplicating software so its not possible to enter a contact when it already exists. That's the one and only thing I think it's missing. I'm so happy we found Pipedrive because I've tried many and not liked any of them! I highly recommend Pipedrive to anyone and I congratulate the team on a great product. Pros intuitive, straightforward, love the flexibility of the pipeline, great phone app, integration with email is super, the adaptability of the fields is excellent, it looks good, I enjoy using it. Thank you for a super product. Cons Deduplication is probably my only dislike. As a small start up business £25 a head per month mounts up so we are limiting who has access which isn't ideal. I understand the commercials, but maybe when you get to five seats the next one is free, and then ten etc. or something to acknowledge scale and loyalty. see below for further suggestions. Review Source VR Verified Reviewer SEO Project Manager Used the software for: 1-2 years ### "Great for smaller companies looking to funnel leads" June 11, 2018 4.0 I'm not in sales, but use this product to monitor my sales team's progress. It's also great for finding information on old leads. Pros I like how easy this software is. It's a better alternative to Salesforce for smaller companies. Definitely like how easy it is to learn. That's important for companies with high turnover. Cons It's not ideal for large enterprises due to some of the lack of customizability. However there's no real issues with the software. Review Source CM Carla M. Sales Manager Used the software for: 1-2 years ### "User Friendly for CRM Software Novices" September 12, 2017 5.0 Most of these CRM software Programs function too much on selling a product from beginning to end and not on the account management aspects of the sales process. That is my primary complaint of the CRM industry as a whole. That said, I researched dozens of CRM software options and this was the most user friendly for the price far and away, especially for a small business. Pros This software can be easily customized to fit almost any company's needs. Reports are easy to customize as well. When you have people in your company with varying abilities when it comes to software capabilities, you can easily train anyone to use the program. Cons I wish the search and generation of a report by city was a bit less cumbersome for the novice user. Review Source VR Verified Reviewer Business Owner Industrial Automation Used the software for: 6-12 months ### "Excellent CRM for my basic usage." March 23, 2018 4.0 Pros Easy to add people, companies and activities. I use it to plan my follow ups and organize my sales. Cons I find it a big laggy at times i.e. when loading people / organizations. I would like to have an integration with redbooth. Review Source VR Verified Reviewer Developer Computer Software Used the software for: 1-2 years ### "Easy to implement CRM" January 11, 2023 5.0 Good overall experience, was easy to implement, and customer support was very responsive all the time. Pros I liked that the API was easy to use & submit new customers Cons Pipedrive does A LOT - so sometimes the portal can be noisy if you are a fairly low-key user like myself, only using one portion. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive API seemed easier. Review Source GC Gino C. Sales Manager Farming Used the software for: 1-2 years ### "Works great for me and my team. " December 20, 2017 5.0 Thanks for building this tool. Its an extremely valuable tool, sales wise and we should have bought it when we started 9 years ago. Pros Easy to use and navigate. Helps keep us organized and moving forward. I have connectVery helpful when I needed it. I have it connected to make Proposals and Contracts being sent and reminding me to followup. We use it for sales, accounting, prospecting, marketing leads and more. Cons I often have duplicates being made within persons and companies and I would like to organize merging them in a better way. I have no idea how but its confusing when there are more then 3-4 people managing all of our clients to use the right person and company. Review Source JL Jay L. Strategy Health, Wellness and Fitness Used the software for: I used a free trial ### "Terrible Customer Experience" January 25, 2022 1.0 Wasted 15-18 hours of my life attempting to configure their so-called CRM. Do yourself a favor and check out other vendors. Pros Nothing - it's a poorly designed legacy piece of software. Cons If you're looking for a CRM that doesn't provide support, has an outdated UI that loads about as fast as painting drying on the wall - you've found the right vendor. Pipedrive is an unprofessional company that is focused solely on itself and refuses to provide live training. AVOID them at all costs and check out their competitors. Review Source VR Verified Reviewer Associate Management Consulting Used the software for: Less than 6 months ### "Sales managment for the sales team" October 21, 2018 5.0 Pros a) it helps both the upper and lower sales team to work in organised manner, for sales men it is easy to fetch the data for the lead and for the upper management it shows the clear statistic numbers and reporting. b) The link between upper and lower management is clear by this tool, the sales team can update the leads information as it is available in the app. c) It can also merge with the google driven apps like calendar and mail. Cons a) The tool is little bit expensive, As there are options are available but it's price not worthy for the freelancer or for startup. Review Source RA Rafael A. Country Manager Retail Used the software for: 2+ years ### "Great CRM Tool" April 8, 2019 5.0 Nowadays is the best tool I have to organize my deals with my team. It's really useful and the curve of learning is short. Pros The structure of information and they way of API has been created, very flexible and easy to be integrated. Cons Nice features, but on expensive plans. This is a direct impact on decision to extend some usage. Review Source RZ Romeo Z. Marketing Specialist Used the software for: 1-2 years ### "Great sales management tool for small businesses" January 9, 2018 4.0 My team is able to use this software to coordinate sales and our many leads, as well as stay organized. Pros \-Lets you manage sales leads from point of contact, when the proposal is made, and when negotiations start. -Links to your google account so you can cross platform email leads through their system. -Easy to use search function that lets you search by deals, people, and organizations. -Settings are very customizable, lets you transfer ownership, change the user interface, etc. Cons \-Sometimes has performance issues when it has to load lots of data at once. -Google calender can desync sometimes randomly. -Sales statistics could be more detailed as an option. Review Source VR Verified Reviewer Founder Used the software for: Less than 6 months ### "Simple...but just what I need/want. " November 9, 2017 4.0 Pros When I first looked at it (along with a list of others), I wrote beside the name "too simple" - and crossed it out. I tried all the others and then circled back to Pipedrive. It seems "simple" is exactly what I needed. Not too many bells and whistles...but exactly what I wanted/needed. Previously I wanted a CRM as part of gmail and to be able to work within gmail...until all of the reminders started clogging up my account. It became too overwhelming. I wanted a separate space to work on sales...and then not look at it when I wasn't working on sales. BUT...I wanted my inbox/emails tied to the CRM IN the CRM....I didn't want to forward email, bcc it, etc. My complete inbox is in Pipedrive and emails are linked to the correct leads. It really does well. Cons With canned emails, you can't attach a photo. At least not that I can figure out. But other than that, I really can't think of anything. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.