# Page 45 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 45 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 45 - Reviews of Pipedrive ## Showing most helpful reviews Showing 1101-1125 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DH Dallas H. Dir. of Development Used the software for: 1-2 years ### "Used for managing sales leads in manufacturing industry" April 4, 2018 5.0 Pros It comes ready to use out of the box. Unlike others like salesforce, the setup and learning curve time was minimal, while the features were intuitive and easy to use. Cons There are a couple system level features that can't be edited or turned off, which makes communicating some things a little trickier. Their "Deals" designation, for example: I wish one could re-name it to reflect language one my use in their business (such as prospects or sales). Review Source SM Stephen M. Sales Director Think Tanks Used the software for: Less than 6 months ### "Brilliant!! Totally Visual, Flexible & Supported" April 10, 2017 5.0 I chose Pipedrive not just to manage all my deals in one place, but also to manage practically all other activities (projects) too. The flexibility is provides to add new fields is SO helpful. Starting a new business, I'm capturing 20-40 new contacts per week - I added fields to each contact (where met and the date) so I can keep track of who's who instead of adding that information to the note for each one. Pipedrive provides me a single system that is - visual: clearly manage progression from start to finish - drag-and-drop: so quick to update stages or move to another pipeline - flexible: I customise pipelines & their stages titles to set out project progression too - automated: setting timescales on each stage draws my attention to deals I that require checking or action taking - supported: I needed 2 questions answered, and the support was perfect (and immediate)! I'm recommending this to everyone I meet to quickly and easily manage their sales (and projects) without the need for any great effort or distraction. I'm setting up sales training courses and will be embedding use of Pipedrive into them: consistently managing pipelines is one of the most important activities for any salesperson. Pros Visual, drag-and-drop, flexibility to customise pipelines, stages and fields. Cons Having to change " deal" to " Deal" every time is annoying (it's a title so should be upper case). Review Source VR Verified Reviewer Chief Customer Success Officer Information Technology and Services Used the software for: 6-12 months ### "Easy to use" August 15, 2018 4.0 It is a really a simple user environment Pros Pipedrive is really easy to use CRM. If you start a sales process, this CRM will ease your start in Sales. Cons Sometimes, Pipedrive is to simple and do not allow more complex sales process Review Source PR Paula R. Marketing Executive Retail Used the software for: 1-2 years ### "It is a good way to diversify Email Marketing." April 18, 2018 5.0 Mailigen has benefited me in my company, because we currently have many subscriptions, and this software has managed to control those subscriptions and obtain better results in the short and long term. Pros The most pleasant thing that Mailigen has, are these two things: 1.- Your design 2.- The ease of implementing SMS Marketing. It is very easy to manage this platform, and more if it is done in a comfortable way at all times, without having any factor that makes a stay a bit complicated with some people. Cons I have no complaints from Mailigen, it's a pretty good software to diversify Email Marketing, providing a different way to cover this area and achieve different objectives. Review Source VR Verified Reviewer CEO, CFO Management Consulting Used the software for: Less than 6 months ### "Simple, Easy to Use Pipeline Management Tool " July 17, 2018 4.0 Pros Ease of use is incredibly impressive. The on-boarding process for sales and account managers takes little time which means they're back to what they do best as quickly as possible. Following up and customizing the process for our company was super simple and has far more features than many of the other less expensive/free CRM/Pipeline softwares. Cons Definitely a little on the pricey side, but I do think you get what you pay for. There are other CRM/Pipeline softwares out there that are far less or even free, but the quality with Pipedrive is exceptional. Review Source KD Kieran D. Owner Used the software for: ### "Transforms Small Company into Slick Machine" March 18, 2016 5.0 First and foremost I love tools and go through lots of apps and keep few. Pipedrive is a keeper. I tried and discarded Salesforce in seconds (too big and clunky and not for a small business), thought HubSpot CRM was just confusing and lacking what I needed. Then I started using PipeDrive. But lets explain first why I needed a CRM. In the first place I thought CRMs were for big companies (and they re) but when I started using CRM and the features I expected in CRM it brought ease of use to the fore. Now instead of losing track of leads they go straight into Pipedrive seconds after I receive them and I have even started a simple automation connection between my contact form, Mailchimp and Pipedrive (including Zapier). The one thing that it has really helped, and I am embarrassed to admit this is that I often let the smaller jobs of lower value slip by and not follow up. Now they get attention are scheduled and tracked correctly. So from just being a nice app it has helped my bottom line and not letting small leads become projects. I also about the same time started using PandaDocs which works really nicely with it. I could gush about ti all day long really but the one really really nice thing is the App on my phone where I can send a text from it and it tracks that as well so now when I am on my phone during down time I can do a productive 15 minutes following up with people through emails and Sms. Thanks PipeDrive!! Review Source Travis O J. Board Member Used the software for: 2+ years ### "The best looking CRM tool" August 1, 2018 5.0 Pros Integrates seamlessly with Google Apps and Gmail. The best and easiest way to track email communications in a CRM package. Really nice interface and design. Cons Not as fully featured as other packages. I would get this hands down over a SalesForce but it does have a few livable drawbacks. Review Source VR Verified Reviewer CEO Computer Software Used the software for: 1-2 years ### "They will charge you money and won't reimburse you" May 12, 2020 2.0 The solution was ok. But we decided not to use it anymore. We paid for a yearly program and stoped using it after 6 month. We didn't asked for the money back for not using it. BUT when we saw that they charged us again for a full year we asked to cancel the service and they refuse to refund us for the unused year because they already charged it. BE CARFUL FROM THEIR YEARLY PLAN! They don't send any notice before the next charge. Pros Easy to import contact and to share it with other team mates Cons Very simple and not sophisticated solution Review Source CG CARLOS G. Lending Officer Financial Services Used the software for: 2+ years ### "Great pipeline management tool, not the best CRM" May 28, 2019 5.0 Using Pipedrive for 5 years, the best tool for deal/pipeline management. Pros Very visual, on one screen you can have all of your deals, by stages. Cons CRM functionality, not easy to track notes, conversations, logs, etc. Great to follow up deals, but not when you want to see it from a relationship overview. Review Source Goncalo M. CEO Information Technology and Services Used the software for: 6-12 months ### "Visual, fast and sales oriented " March 7, 2017 5.0 Pipedrive is a great tool for micro to small Businesses that need to manage its team's sales forecasting and activities. Pros Visual, speed and features Cons It should allow to have the same person (same e-mail) in two or more organizations; Review Source JD James D. CEO Information Technology and Services Used the software for: 1-2 years ### "Customization a plus, Manipulation of Data not so much" July 26, 2019 5.0 The amount of customization was a big selling point for us when choosing a product. PipeDrive’s Excel support just sealed the deal for us. However, the filter options could do with some work. Pros I like the customization! We can add options and such to make our processes that much faster. I also like the fact that we can export the results into Excel. That way we can send the necessary information without having to give access to the software. The ability to see if the sales team will reach their goals is also handy that way we can remedy the situation. Cons The way that PipeDrive allows you to alter data according to filters is a little bit difficult. There are only so many options for filters, so you have to work around them. If we had the option to edit our data in the app a little bit better, things would be much easier. Review Source DC Diego C. Administrative coordinator Real Estate Used the software for: 6-12 months ### "Review for Pipedrive" August 5, 2022 5.0 Its a very handy tool, helps you take track of the results the team is having. Pros Its an easy CRM use and very helpful to see yor results. Cons There isnt a feature I dont like about it. Review Source TT Todd T. Director, Business Development Aviation & Aerospace Used the software for: 2+ years ### "Awesome Product" March 12, 2019 5.0 We are tracking customers and opportunities. Another key function is to improve transparency so others in the company will know the Business Development effort and success. Pros I like how easy Pipedrive is to use compared to some of the other products on the market. Cons Can't think of anything that I don't like about Pipedrive. Review Source VR Verified Reviewer Regional Manager Construction Used the software for: 2+ years ### "Pipedrive customizes to fit your process - not someone elses" March 8, 2019 5.0 Pipe drive drives my marketing, CRM and Project Management tracking. Pros Easy to use tutorials give you instant access to a usable form of the app and easily transition as new ideas surface. Cons Double entry from Outlook to Pipedrive - if there is a way to continuously sync contacts, I haven't done it. Review Source Alisha P. Business Operations and Event Manager Entertainment Used the software for: Less than 6 months ### "Hits the mark" August 19, 2015 5.0 Our company struggled for yrs with CRM. This software was a dream. My boss loves it and for the first time I feel in control of our sales. It is very difficult to get my boss to adapt new technology but in less than a month he was blown away. We could see the results immediately. Pros It was very easy to implement. I was able to pretty much get us in running status in two business days. Updating info is easy. The app also for easy updating. The various views are amazing. Plus I didn't need to feel like I had to have everything figured out right off the bat. It was easy to create my frame work of fields and I know I can expand and batch edit as I go. Cons Print. I just want the ability to print all the info of the deals or a report. Listing the info, contacts, attachments, activities. It helps especially when I need to file or take it to a meeting. I would also love an offline mode on the app. I can't depend on a signal. Also I would like more view options in the App such as the time view. Review Source GC Gregg C. President Construction Used the software for: 1-2 years ### "Great Web Based CRM" February 10, 2020 5.0 Pipedrive has changed the way we manage prospects. Pros Very intuitive program. The pipeline view is really nice. Cons I have found no way to get phone support....only chat. Reason for choosing Pipedrive Pipedrive was the best fit for needs. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Because Act is antiquated and outdated. Review Source VR Verified Reviewer Marketing and Communications Government Relations Used the software for: 2+ years ### "Good CRM, many useful integrations." January 15, 2019 3.0 It is used for all leads and sales. Pros I like that it integrates with many other programs we use, ie. Mailchimp, Slack, etc. Cons It is not intuitive. It is important to properly tag all contacts when you first add them to be able to properly pull lists. Review Source Rick Z. Deputy Chief Public Safety Used the software for: 6-12 months ### "Good for Small Business" March 14, 2019 4.0 It's a good tool for a small business but is limited in it's scalability. I used it on a 1 year subscription and it worked reasonably. Pros Drag and drop ease of use. User interface was decent. Cons Email integration was a little wonky. Review Source Catarina G. Business Development Manager Information Technology and Services Used the software for: 6-12 months ### "CRM made easy" July 2, 2019 4.0 Overall, until now this is the best CRM I've ever used. Pros Keeping track of my leads is really easy with pipedrive. Also, the UI is user-friendly​ and intuitive. Cons I believe​ the chrome extension could be improved. Review Source VR Verified Reviewer Gerente Logistics and Supply Chain Used the software for: I used a free trial ### "Pipedrive CRM de paga" April 24, 2023 4.0 Pros Lo que más me gusta de Pipedrive es la forma en que los embudos de venta hacen muy simple ver la interacción con los clientes, ofreciendo una clara visión del progreso de de las ventas y ayuda a identificar cuellos de botella en dicho proceso. Cons Lo que menos me gusta es que la prueba gratuita dura solamente 14 días, luego a mi criterio es un producto caro, me resultó difícil de encontrar como saber si un correo fue leído o no Review Source VR Verified Reviewer Seller Cosmetics Used the software for: 6-12 months ### "So far the best sales CRM!" August 13, 2019 5.0 Pros \- very easy to use - customizable - platform wide usage Cons I haven't noticed any cons during the period of using this software. Maybe a small cons was the price (if you use it in a very small company) Review Source VR Verified Reviewer Senior Data Associate Internet Used the software for: 6-12 months ### "Intuitive software for your needs" October 15, 2019 5.0 An extremely efficient and easy to use tool that makes our work a lot more effective. A powerful tool that will improve productivity and simplify user experience. Pros Simple and effective software. It has a deep feature set for all our needs, not to mention constant updates and support to improve user experience. It's intuitive so you won't spend time learning the software and can maximize efficiency and work time from the start. Cons Nothing in particular stands out, however there are a few strange quirks such as being logged out automatically that I have encountered in the past. Review Source David B. Mortgage Originator Used the software for: ### "Amazing Product" December 30, 2014 5.0 This is a fantastic product, not just for what it does, but for what it doesn't do. Right out of the box it's simple, easy to use, intuitive, and usable. I've had other CRM's that require hours with support to set-up and months to get a feel for. With Pipedrive you upload your contacts and go. It took me about one hour to transfer all of my contacts and to learn the software. Seriously, one hour and I had it figured out. Instead of trying to offer every feature inside the software, Pipedrive offers add-ons for functionality. So if you want to incorporate direct mail you can add-on Mail Chimp. It's brilliant. Finally, it's affordable. And they offer a 30 day trial. And it's web-based. After 30 days I ditched my other CRM and signed up for a year. This is my third attempt at finding a CRM this year. I'm done now. Whoever put this product together must have actually used CRM's before, because this is exactly what I needed. Thank you! Review Source VR Verified Reviewer People & Culture Director Medical Practice Used the software for: 6-12 months ### "Perfect to manage sales ops" January 25, 2022 5.0 Pros Easy of use Perfect to organize sales activity Very good to follow pipeline Cons Not found great cons yet. Review Source PN Philip N. Business Owner / Spa Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Lovely experience. We are much more organized now. I love live support. Always helpful, always fast." July 4, 2017 5.0 Organization. It really keeps us on track towards our sales goals and any other things we want to accomplish. Distribution or offline advertising materials, relationships with our villa owners and managers, interviews. Its really helpful. Pros Th fact that you can write, take notes, log calls, edit contact information, all on one page.. everything that you want to see about a deal, client, activity is easily accessible. I like that there are different views, (Deals - list view, and the other one, Activities) Helps us get through certain tasks faster. I love the early reminder emails sent to me about the day's activities that I set up for myself the day before. Cons Although I can log an activity eg. a Call and "Mark as done" I want to be able to record voice calls within PipeDrive (the actual call) ..both on the Android App on my phone and on the Desktop App. Also, I'm not able to bulk edit activities to change the assigned person within PipeDrive and set a time for those activities. I have to filter my contacts, export, edit in Excel and reimport, so I can set activities. I find the .csv / Excel editing a bit cumbersome and lengthy. Please make this easier Review Source Talk to a Capterra advisor for free and get results within 15 minutes.