# Page 46 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 46 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 46 - Reviews of Pipedrive ## Showing most helpful reviews Showing 1126-1150 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shailja T. Data Analyst Intern Information Technology and Services Used the software for: Less than 6 months ### "Sales work done right !" December 18, 2018 4.0 To keep a track of sales leads and sales pipeline it's a great platform. Pros 1\. If you have had an experience with any Pipeline management software earlier, then Pipedrive is what you will be looking for. 2. It gets plugged with Gmail/Chrome very easily, and will make you feel pretty easy to be used. 3. It has got a well developed interface, an actually great CRM software. It sees to it that customer management is done at par. 4. All the customer related data gets stored and recorded including phone calls, voicemails. If yours is a sales based company then great ! Cons 1\. Managing activities on Google Calendar gets a little hectic as changing titles of the actitvities doesn't really happen. 2. You have to select users to view their deal separately. If I can just see everyone's deal together, it would be great and nice. Other than this, I don't find anything bad. It's a pretty good platform. Review Source Luis Enrique A. Editor Newspapers Used the software for: 6-12 months ### "It has everything I need" October 19, 2018 5.0 Pros It is a software that has brought something fresh to our company, creates links with customers and manages contacts to maintain a closer relationship with them, it also manages sales perfectly and gives me a report of those sales. Easy to handle and the best of all is that I can manage contacts from another CRM. Cons My only complaints have been when I did not have the plan paid, but by changing my plan it has been much better, I am grateful with the help I received from Pipedrive it is excellent software and it is worth every penny. Review Source EY Erdem Y. Analysis Engineer Defense & Space Used the software for: I used a free trial ### "Pipedrive vs WhatsApp" September 8, 2023 4.0 In several years it can took the throne of WhatsApp or telegram maybe. Pros It has features like Telegram that makes easier to use a chat software. Cons My friend said live chat is not so good for now. Review Source Response from Pipedrive September 20, 2023 Erdem, thank you for your feedback! Gilles B. Co-founder & CEO Computer Software Used the software for: 6-12 months ### "Extremely easy and powerful" October 29, 2016 5.0 Best CRM for companies of all sizes, extremely customizable which makes it very flexible for every need. Very low learning curve. Ideal for any startup. Pros \- Easy to use - Customizable - Integrations - Low learning curve Review Source DD Dirk D. Sales & Marketing Executive Telecommunications Used the software for: 2+ years ### "Pipedrive - Value for money with functionality to match" July 18, 2018 4.0 After using Excel as a forecasting tool some years ago, I searched high and low for an affordable forecasting platform which was easy to use and affordable. I found this in Pipedrive, which provides a cloud based forecasting platform that addresses my needs for forecasting and reporting Pros I find that Pipedrive is less complex to manage compared to other Sales forecasting tools available on the market Cons Some functionality can be improved on the basic level, i.e. recognizing duplicates for organizations & people, etc Review Source Richard M. Consultant at the Franchise Consulting Company Financial Services Used the software for: 6-12 months ### "Why I like Pipedrive" February 8, 2019 5.0 I can easily track my pipeline and the progress of my deals. Pros I like the calendar and gmail integration. I really like the mobile app. Cons That you can't send group emails to large batches of contacts. Review Source Tyler S. PM Entertainment Used the software for: 1-2 years ### "Pipeline is a dream" March 6, 2019 4.0 Pros Honestly, I love the clean, clutter free look and feel of this software. There a ton of other softwares out there to track sales and the process but some are clunky and dated but pipe drive gives you a clean visual of real time results. Also, the slack integration is huge! Cons i truly can't think of any on this yet. The learning curve is easy compared to other software changes Review Source JM Jerry M. Manager of Business Development Recruiting Divisio Staffing and Recruiting Used the software for: 6-12 months ### "Pipedrive is one of the most efficient, effective, helpful &resourceful CRMs I've ever used !" November 29, 2017 5.0 Daily follow up and keeps me on track with activities and the sales funnel. Pros Pipedrive has the ability to customize every field, tab & module. The integrated email with the ability to store Templates along with the ability to scheduled follow up activities and Pipedrive's ability to customize and track deals on the pipeline are some of the best features. Cons As a Recruiting/Staffing firm we really need additional capabilities to use PipeDrive as both a sales CRM and an Applicant Tracking System. I understand there is another company PipeDrive works with as an applicant tracking but that service is too costly and can not match job orders \*Deals" specifics with applicants skills. If the Sales & Applicant Tacking were integrated in PripeDrive that would be fantastic. Review Source iG imedo G. telemarketing representative Telecommunications Used the software for: 6-12 months ### "transparent and organized " June 25, 2020 5.0 Pros It has highly intuitive UI and that's one of key factors of it's success. It gives ability to control whole process of sales. Cons i can't think of anything, it is universal platform. Review Source JPB Jean Philippe B. Président Management Consulting Used the software for: 2+ years ### "A great way to close!" May 5, 2022 5.0 Pros Never miss a sales action anymore! Great stats! Cons Some features are not available in the basic version... Review Source VR Verified Reviewer CEO & Founder Marketing and Advertising Used the software for: 6-12 months ### "One of the best CRMs" November 21, 2018 5.0 Pipidrive is great for simple sales process where everything does down to a deal level. Pros I love its simplicity and how it really helps in the process Cons Nothing in particular, it's getting better every day Review Source JS Jessica S. Demand Specialist Used the software for: 2+ years ### "Excellent CRM for a bootstrap strartup and beyond" December 5, 2017 5.0 Pros The ease of use from setup through analyzing reports. The pipe workflow's make it very easy to visually identify the stages of your active pipeline. From a reporting perspective it is very easy to track agent progress and make real time adjustments. Cons The inability to sync your email inbox when on the silver subscription. I would strongly recommend selecting the gold level subscription since many of those features are applicable for our business. Review Source SM Safeer M. Business Development Executive Information Technology and Services Used the software for: 6-12 months ### "What SalesTeams Need" May 6, 2019 4.0 Pros To name a few among tons of pros:- - Integration with Outlook - Customizable field types - Works offline when there is no internet and sync up later - Simple but exhaustive reports with export to different formats function - Nicely made and useful mobile app which can store photos of customer ID cards to their profiles - Ability to auto import or manually import contacts from excel and csv files Cons \- Occasional freezes on android app - Customer support not available on Saturdays, which is a working day for certain companies depending on the geographic location Review Source MC Marc C. Commercial Photographer: Google Street View | Trusted Photography Used the software for: 6-12 months ### "If all you need is CRM and not much else - very nice!" August 21, 2018 4.0 Pros The kanban views in this app is where it really shows off its advantages. It was the best implementation of that kind I've seen. Neat trick with using the default Google Maps address format and does that very well. Others could learn from them in this implementation Support team were quite good too Cons It simply lacks the robustness of some of the other offerings on the market unless you jam it full of APIs and all that means is the likelihood of broken connections and data going bad. It's just not robust enough if you want to have your business in one place. Review Source JC Jillian C. Program Manager Used the software for: 2+ years ### "love pipedrive for a good, lightweight, easy to use crm" May 7, 2018 5.0 Pros \- ease of use and set up - UI / UX is clean and intuitive - ability to visually place a value on each "deal" Cons \- lack of customization around the "deal value". occasionally i want to create a talent pipeline for candidates and this feature isn't helpful Review Source BL Brian L. Operations Manager Telecommunications Used the software for: 1-2 years ### "Great CRM for those that can't afford Salesforce" April 16, 2020 5.0 Great group of people to work with, it's my favorite non-Salesforce CRM I've used. Pros Easy to use, easy to customize, great support. Cons Still lacking some integration with other services. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Pipedrive Price and UI experience Review Source JD Jacques D. Director Education Management Used the software for: 1-2 years ### "I've enjoyed using the software because it is simple to use." August 14, 2017 5.0 Helped me close more deals more consistently. Pros It is a great reminder tool. I'm pretty useless at follow up. The reminders I get on my Pipedrive app have helped me close deals I wouldn't ordinarily have. So, the software has more than paid for itself over the time I've used it. I like that I can upload my proposals so that they are all in a 'client' file. Also, a great feature is the BCC, so I can always keep track of what emails I sent to what clients. Cons I think the task reminder ... I only get one reminder via email a day. Perhaps if it could remind me more than once. But this is such a small thing ... Review Source JB James B. President Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Never Lets Me Let A Sales Lead Fall Through The Cracks" February 23, 2021 5.0 This application has allowed me to stay on top of all my sales leads and know where they are In the buying process. It stores my notes on a customer/prospect and allows me to quickly retrieve the data if I should get an unexpected call from a prospect. Customers like that you can remember facts about their need and prior conversations you had with them. Pros PipeDrive is a reliable tool where I can store all my sales leads in the Cloud, giving me access wherever I am and on whatever device I am using. Cons It gets a little expensive if you are trying to put the tool in the hands of team members in your company. I’d like to see a package prices for a small business (like 2-4 users). Review Source Jasroop S. Managing Director Photography Used the software for: Less than 6 months ### "Pipedrive is a powerful CRM " December 24, 2019 5.0 This tool has helped us to improve the sales for our company Pros We have recently started using pipedrive for marketing & sales outreach and I am really impressed with this tool. The UI of this tool is great and I can easily get the functions of this tool. I like the filter feature of this tool. I can filter all our leads easily with this tool. Moreover, this tool is reasonably priced Cons The one flaw with this is that If I sent 100 mails in a day it becomes difficult to find a specific lead. The search function of this tool is not good Review Source DV Dan V. Owner Used the software for: 2+ years ### "Great for pipeline use" July 24, 2018 5.0 Pros It gets the job done. Excellent for large and small companies, it's pretty basic software, but it works very well. Cons I think they could get more creative on some of the features. The mailing feature is nice on the gold subcription, but it doesn't allow for variable (print merge like) text to automate filling out emails. The filter are a bit confusing on how they are worded. They should see how airtable does filters, and follow there wording. Review Source VR Verified Reviewer Manage Partner Professional Training & Coaching Used the software for: 6-12 months ### "Good tool if you can afford the paid version" January 2, 2021 5.0 I do like pipeline but given the size of my needs and the price I end up using Excel sheets and other tools to emulate the Pipeline functions Pros Pipeline is quite visual and easy to use, and it's possible to integrate with other several software products in order to cover the specific needs you may have. Cons Like other CRMs I found it expensive for little business Review Source DE Dan E. Director of Sales Consumer Services Used the software for: Less than 6 months ### "Excellent solution for startups" October 31, 2016 5.0 We had been using insightly CRM prior to testing out Pipedrive. The difference is truly night and day, especially when it comes to the workflow engine and UI/UX. My sales team can easily update prospects on the fly, and I am able to have a 360 view of every opportunity in our pipeline. Pros The prospect pipeline. It is extremely easy to create opportunities and advance them along the various stages of the sales cycle. Visually the look and feel of the platform is exceptional. Typically in my experience the majority of CRM tools feel clunky and seem to be targeting too broad of a market with the bundles of unnecessary features Cons I feel that the email integration function for sending outbound prospect emails should be included in the silver package. That feature is valuable to sales organizations but IMHO, it is not a feature that justifies the increase in price between Silver and Gold. I also feel that a calendar integration with gmail would be a nice addition. Review Source Vanderlei R. manager Automotive Used the software for: 6-12 months ### "I practice" February 8, 2021 4.0 Pros Practical, good for business control, I can control time and time. Cons There are situations that add up the contacts, it does not have the same effectiveness on the cell phone. Review Source VR Verified Reviewer Event + Recruitment Marketing Manager Events Services Used the software for: Less than 6 months ### "Amazing program for tracking leads, business development" February 21, 2018 5.0 Pros It's super easy to add deals and transfer them between categories. The dashboard is super minimalist, which I really appreciate. I also like how you can sign up for a trial without entering your credit card. Once you try it out, you're convinced anyway. Cons I don't really see many downsides, other than the fact that it's so simple, so sometimes lacks functionality that a more robust system would have. However, I appreciate this because I feel that its competition tends to be more complicated and harder to navigate. Review Source SJ Shavon J. Founder Management Consulting Used the software for: 1-2 years ### "Good and getting better" December 20, 2017 4.0 Pros Pipe drive is cost-effective cloud storage of sales information enabling teams to work from multiple locations and edit each other's deals, set appointments for each other, and attach documents gathered from or about prospects so that this crucial information is available in one easily-accessible location. It is also great for exporting data for mailing and email lists. The Pipedrive team seems to constantly work to improve the product. They take customer feedback seriously. So I believe there will be improvements to the "con" listed below. Cons The Pipedrive team still hasn't worked out some of the kinks with goal setting. For example, if the goal was to get an appointment and it turns out that there's no appointment, Pipedrive treats the goal as met. It doesn't recognize that the deal has been moved back to an earlier stage. It should count only the deals that are currently in a stage, not every deal that was there at one point. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.