# Page 49 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 49 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 49 - Reviews of Pipedrive ## Showing most helpful reviews Showing 1201-1225 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Stuart B. Sales Manager Medical Devices Used the software for: 6-12 months ### "Phenomenal Tool " January 19, 2017 5.0 This is by far the best value on the market. It does everything I need flawlessly and integrates with every other program I use. Fantastic program for organizing small businesses. Pros The integration is wonderful. It automatically adds relevant emails under the client profile and the "rotting" feature ensures that no deals fall through the cracks due to lack of communication. Cons My job requires me to keep track of separate commission rates for my Sales Reps. I really wish there was a space under the clients contact information to keep track of things like this. Review Source WD Wojtek D. Head of Outbound Sales Internet Used the software for: 1-2 years ### "Ten out of ten" November 16, 2016 5.0 At first I wasn't sure if Pipedrive was a good choice for a long time committment. I didn't know, if those functionalities would grow alongside our company. But a year later we are still using it and I'm being constantly surprised by its flexibility and simplicity. I really love the clear Pipleline view and the ability to quickly review what is the current stage of my business relation. It allows us to keep our Sales and Customer Success teams up to date. We are able to use Pipedrive even more widely in the Sales team alone and expand it all to Customer Success and Support. Pros Eye-candy , easy for teams and to integrate, elastic Piesync, delightful Support experience Cons IT has its limits Review Source VR Verified Reviewer Social Media Coordinator Telecommunications Used the software for: Less than 6 months ### "Great for organizing sales leads generated through social media efforts" August 4, 2018 5.0 Pros Our social media team usually needs to interact with Pipedrive to forward the viable leads we’re able to generate from our online campaigns onto our sales team. It’s good for our organization to have just one place where we can all contribute and help manage our CRM to successfully grow the company. Wonderful ease of use and a really positive customer experience for the different teams that are involved in its usage, but most of all our sales team who’s very happy with it. Cons It would be nice if the program would allow us to organize/map activities according to customer location such as by city or county so we also know which areas to focus on in our social media efforts. Right now we have to use a third party app to do that and I think it would just increase efficiency to have that function built into the program. Review Source MW Moner W. Channel Client Manager Computer Software Used the software for: 1-2 years ### "Easy, Great and Simple" December 21, 2017 5.0 Sales can now see what number we are sitting on for the month and know how much harder to push, also drives completion Pros Easy to use, input and track deals and deal progress. Great for teams and Man-Co alike to see what is going on within the business from Sales and tracking the stages after sales. Really Simple to add Calls, deals and contacts Cons A little more granular goal setting and more reporting tools would be great. No a con, but to have the ability to Win a deal and then hand it over to a Project manager, to then have the ability to track where the project is after the sale Review Source VR Verified Reviewer PhD Researcher Government Administration Used the software for: Less than 6 months ### "Quality Leads." September 28, 2023 4.0 Pros Amazing tool in terms of the quality of the leads it filters from the non-quality ones. Cons They are quite new and some glitches happen frequently while using it, hope they can resolve these. Review Source Response from Pipedrive March 7, 2024 Thank you for your feedback! AG Ashley G. Digital Marketing Manager Hospitality Used the software for: 6-12 months ### "Didn’t work so well for our company needs" April 7, 2019 3.0 We tried Pipeline as a means to organize deals and clients in all stages of business (first contact to closed and then feedback of their experience). However it didn’t mesh very well with needing to involve multiple team members in a single client’s experience so we quickly moved on to another software. Pros There are lots of features for organization within a sales force. Cons It seemed clunky and a bit superficial- just meaning that there were a lot of features we didn’t need and the software didn’t have the specific organizational and task assigning qualities we needed for our business. Review Source JT Jonathan T. Payroll Analyst Retail Used the software for: 2+ years ### "Pipedrive Review" October 30, 2018 3.0 Pros It is useful specially in monitoring the process taken by our clients and can it is also recorded the due of every steps that must be done on time, very useful for organizing things Cons It is hard to navigate at first,it took me a week to understand or to at least master the software and I think it will be more useful if there is a notification feature to let us know instantly the status of our deals. Review Source Tiago A. Co-founder Hospitality Used the software for: 6-12 months ### "Best option for small sales team " February 19, 2019 4.0 Pros The easness of use of the tool makes it super easy to train new sales reps. Cons Small bugs that typically they have in new features. Review Source APE Angelo Paulo E. Supervisor Computer Software Used the software for: 6-12 months ### "Very organize" September 15, 2022 5.0 mainly organizing your marketing leads. If you need to segregate them into phases/stages this is a great tool to use. Pros Pipeline helped me organize my email marketing leads. I can easily move each leads to different stages depending on the outcome of the reach out. Cons Nothing really. It's very simple to use and it served it's purpose in my work at least. I didn't need anything else from it. Review Source Ben S. Business Director Used the software for: ### "Love this system, and the lessons as well" March 23, 2015 5.0 I trialled several CRM systems before settling on Pipedrive, and have to say it really delivers on what it claims. The software is focused on selling, and managing your pipeline - if you need to do that then get this. Simple. Pros Really simple to use and pick up, great system with driven workflows to make sure you stay on task, and a REALLY good series of lessons to pick up the sales process if you're new to the field. Cons Once the sales process is complete there's not a great system in place to manage the actual implementation and management of what you're selling. For me that's marketing services, so we use Pipedrive to get the sales, and then use our existing systems for the implementation and account management. Review Source CSN Chris Schack N. Chief Commercial Officer Human Resources Used the software for: 6-12 months ### "Pipedrive is the most intuitive CRM system out there" June 13, 2017 4.0 More sales and more effective sales processes Pros It's very easy to use and everything is intuitive. It's very action oriented and drives action in the pipeline. The integrations with Google Suite is great, and other integrations are easy as well. We use Pipedrive for managing our Sales pipeline, Funding pipeline and recruitment. Cons Booking meetings with more than you contact person are tricky. Then you need to go to your calendar program to invite. Furthermore, I would like email templates and better lead scoring processes. Review Source VR Verified Reviewer Social Media Marketing Specialist Marketing and Advertising Used the software for: I used a free trial ### "Personal experience with Pipedrive" March 1, 2023 5.0 Pros Pipedrive is a user-friendly interface, which makes it easy to use and operate.Users may improve their workflow and save time by using Pipedrive's integration options with other tools like marketing automation platforms, email, and calendars. Cons Pipedrive's pricing is one other downside for some customers compared to other CRM software. However, Pipedrive offers a free trial period, and users can select from a price range based on their business needs.Another issue is its customization options are limited, including the sales pipeline view. Review Source JR Josh R. President Marketing and Advertising Used the software for: 2+ years ### "The best CRM for any business." November 17, 2016 5.0 From day one Pipedrive has been amazing. I have used the other large guys and the ease of use, organization of data and reporting are more than any organization needs. Most of all my team loves using it which helps me ensure accuracy and keep everyone accountable. Pros Functionality, customization and intuitiveness. Cons Some limitations with connecting to other platforms like Slack or Xero or Asana that would be amazing and create seamlessness across my company Review Source AS Alejandro S. Sr. Sales Manager & HR Advisor Management Consulting Used the software for: 1-2 years ### "1 year using pipe drive" December 20, 2017 5.0 Congratulations Pipedrive team, your platform rocks!!! Pros Pipedrive is very easy to use, I would say that is dummies proof. It is very intuitive and it really helps me in keeping track of my appointments and commitments. It is a 100% percent compatible with my Outlook calendar and in addition, the mobile app is very useful for locating, calling and updating status. One more thing, Pipedrive is always improving. Cons The statistics section need more than just navigating it in order to fully use it. If you want to explore this section you'll need to fully immerse. Review Source JP Jakub P. ceo Internet Used the software for: 2+ years ### "Good enough" January 25, 2022 3.0 Pros Fair pricing, easy of use, decent features. Cons Speed of use. Sometimes it's really slow. Review Source VR Verified Reviewer CEO Online Media Used the software for: 6-12 months ### "Unhappy" April 19, 2021 1.0 Really not happy with support Pros Easy to add into existing company structure Cons Bad support, not able to help with really easy questions. Review Source VR Verified Reviewer Social Media & Reputation Management Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Great for High Volume of Sales" September 15, 2019 5.0 PipeDrive has helped my organization manage a high volume of leads like a champ! Pros PipeDrive is awesome for managing a high volume of leads. In my company, we manage over 20,000 open leads at anytime and having PipeDrive has been great for helping us see the sales cycle and manage the deals by custom filters. Cons There is a slight learning curve but overall it is a great program. Once you learn the ins, it is super powerful and is great for managing leads, creating reports and much more! Review Source TM Tim M. Account Manager Insurance Used the software for: 1-2 years ### "Great for Pipelines and streamlining sales" December 12, 2019 5.0 Great for someone who is not detail-oriented to manage a sales pipeline Pros The UI is so impossibly more simple than other CRMs. Pipedrive is way more intuitive and doesn't require advanced knowledge to understand, use or adapt. Cons Some integrations aren't there yet, but it is nothing that inhibits productivity. The client input and grouping could be a bit more intuitive. Review Source George L. Data Engineer Information Technology and Services Used the software for: 1-2 years ### "Small scale crm platform" November 13, 2019 5.0 Pipedrive gets the job done but may not be the most scalable crm system out there. Try something else for larger projects. Pros Pipedrive is a small scale crm platform and works to serve internal teams pretty well without hassle. Cons Pipedrive is really not for large scale company use. this works well for internal use for teams/business internally. Review Source IV Igor V. Android Developer Computer Software Used the software for: 6-12 months ### "Sales will become easier" August 23, 2018 4.0 Pros The system is distinguished by its simplicity and it pleases. For me, it's very convenient that the modules are made in the form of cards, which at any time can be turned on, off or set up in the control panel. For effective work, there is everything you need: detailed reports, tools for analytics, sales funnel, and so on. Cons The software does not have a free version, but with a trial period, this is not such a big problem. Most frustrating is the lack of promptness for the guys from technical support. Review Source Stanislav O. COO Marketing and Advertising Used the software for: 6-12 months ### "It\`s a good crm for business" February 12, 2019 5.0 Pros It has a large system for managing workflows and tasks; Cons Weak marketing tools, you have to turn to third-party services. Review Source LW Liz W. Founder and CEO Food Production Used the software for: 2+ years ### "A super easy to use sales tool at a great price!" August 19, 2016 5.0 We have been Pipedrive customers for years. The implementation time is about 5 minutes. The price is right. The drag and drop interface is very user friendly. Over time, they have continually kept improving it. I also really like the dashboard reports. Review Source VR Verified Reviewer Systems Architect Financial Services Used the software for: ### "Fab CRM for smaller business." May 15, 2018 5.0 Pros Great CRM for smaller teams. Good UI, intuitive and easy to use. It has a lot of useful tools. Good metrics and info at a glance, but we only used for trial. Cons We only used this during trial and it was good, but we did not want to pay for it at this stage, we may use later. Review Source KH Ken H. CEO Information Technology and Services Used the software for: Less than 6 months ### "Ease of use and pointed" July 1, 2016 4.0 Pipedrive does just one thing, but it does it extremely well. Once a lead (Deal) is entered the whole focus becomes on turning the lead into a sale. You can tell exactly which deals need attention and need to be pushed along keeping you very focused on the end game - turning a deal into a sale. Pros Extremely configurable. Very important as everyone's needs are slightly different. Create separate Pipe lines. Some deals just take longer than others and are really more of a project than a deal. Putting them in a different pipeline removes the clutter giving you a much clearer vision of what has to be done today. Adding pricing and products. Easily moving email from your existing mail client to Pipedrive so there is a record of all communications relating to a deal Cons A little thin in some areas. No ability to add calculated fields for Sales Tax to a product quote for example. A few other small things, but this is obviously a work in progress and these will be corrected no doubt. But, it is far enough along the pipeline that these are small irritants that do not effect how well it works. Review Source Zach H. Co-Owner Used the software for: 6-12 months ### "Great software for keeping track of sales and leads!" July 10, 2018 4.0 It was great to keep track of everything in one system. Pros It was great to have a system like Pipedrive that would make it easy to track. I liked how Pipedrive did a good job of integrating email into the system so you could track everything inside the system. Cons As a small business owner I wanted the features of the higher plans but I just couldn't justify spending more when I can do some of the tracking on a free system like trello. It's tough to balance the features and cost. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.