# Page 5 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Pipedrive the right CRM solution for you? Explore 3050 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3050) [View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Pipedrive ## Showing most helpful reviews Showing 101-125 of 3050 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AV Asha V. Beauty Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Pipedrive's User-Friendly / CRM Tool" July 24, 2024 5.0 Pros Pipedrive offers a unique dashboard that successfully tracks tasks and projects amongst a wide range of clients. Cons In terms of a reporting perspective, the reporting capabilities are limited if searching for an advanced method to review data. This can primarily pertain to a large organization if on a smaller plan. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! SF Sara F. Segretaria Amministrativa Hospitality Used the software for: 6-12 months ### "Uno dei migliori" July 29, 2024 4.0 Pros Pipedrive consente di raccogliere in maniera automatizzata e-mail al fine di programmare campagne marketing, in modo davvero semplice Cons Forse si potrebbe migliorare un po' l'interfaccia grafica, l'ho trovata un pochino minimale Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! FV Felipe V. Commercial Assistant Information Technology and Services Used the software for: Less than 6 months ### "Good if you get a good deal " September 3, 2024 3.0 Pros The way to see the deals in the CRM is very easy to understand, and you can be ready to work in it with 10 minutes walkthrough Cons It is complex to make deeper things, and requires time to get used to Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! VR Verified Reviewer JEFATURA Government Administration Used the software for: 6-12 months ### "Optima y eficaz herramienta de trabajo" July 3, 2024 5.0 Mi experiencia es excelente, me ha permitido examinar de manera sencilla los procesos de ventas y centrarme en tareas específicas. Pros Este programa te permite hacer un eficaz seguimiento en las ventas y automatización en mi tarea, Cons Hasta ahora, llevo usando este programa, sin tener inconvenientes en su ejecucion. Review Source Response from Pipedrive July 31, 2024 Thank you very much for sharing your experience and insights. It is important to us! RW Richard W. MM Civic & Social Organization Used the software for: 6-12 months ### "Good CRM platform" July 10, 2024 5.0 Pros I liked this software. It helped us manage pipeline. Cons Nothing, I liked this software. It helped us manage pipeline. Review Source Response from Pipedrive July 31, 2024 Thank you very much for sharing your experience and insights. It is important to us! VR Verified Reviewer Inhaber Financial Services Used the software for: 1-2 years ### "Es gibt Alternativen mit mehr Benutzerfreundlichkeit" March 20, 2024 1.0 Ich bin seit über zwei Jahren bei Pipedrive Kunde und benutze es täglich, jedoch wird sich das zukünftig ändern. Hier mein Gesamteindruck zu Pipedrive: Der allgemeine Support verschlechtert sich zunehmend, zeitweise ist der Button um einen Ansprechpartner zu bekommen (per Messenger, nicht am Telefon!) abgestellt/abgeschaltet. Dazu ist die Plattform zunehmend sehr langsam. Der Pipedrive Support schiebt solche Dinge sehr gerne auf den Endnutzer (Cookies, Browser und Skripte) aber auch wenn diese alle behoben und ein Videobeweis geschickt wird, ändert sich nichts an der Schnelligkeit - es liegt wohl an den Servern, aber zugeben tun sie das ungern. Jedoch was bei mir jetzt das Fass zum Überlaufen gebrahct hat, ist die Tatsache, dass ich Pipedrive verschiedenen Geschäftspartnern und Nutzern empfohlen habe und daraus resultierend mir "eigentlich" über 1.000$ an Amazon-Gutscheinen über das Affilate-Programm versprochen wurden (und auch online angezeigt werden) aber Pipedrive sich jetzt weigert, diese auszubezahlen. Zusammengefasst: - Pipedrive ist zunehmend langsam - Der Support wird zeitweise abgestellt und ist dazu noch schwer erreichbar und würgt einen gerne ab - Pipedrive ist nicht Benutzerfreundlich, gerade auch nicht denen die sie weiterempfohlen haben, klingt irrational, oder? Ist es auch PS: Ein freche Kleinigkeit on top: Was sie dafür eingeführt haben ohne Einverständnis sind Affilate-Links in der eigenen Signatur "Gesendet von Pipedrive" mit dem eigenen Affilate-Link darin... um noch mehr Werbung zu erhalten, aber wie gesagt, ausbezahlt werden sie im Anschluss nicht. Pros Der Aufbau der Pipelines hat Pipedrive sehr schön gelöst. Auch an sich der einfache und simple Aufbau. Cons Der Kundensupport ist nicht zu empfehlen, genauso wenig die Schnelligkeit von Pipedrive. Es finden sehr oft lange Wartezeiten statt, bis sich etwas öffnet (auch im Inkognito-Modus, anderen Browsern etc.) und Pipedrive unterbindet zeitweise den Support - sie lassen dann lediglich den Selfhelp-Chatbot laufen. Wenn man Support erhält, ist dieser oft überfragt bzw. "muss nachfragen" und wenn er dies getan hat, erhält man Antworten auf die der Support nicht weiterhelfen kann. Review Source Response from Pipedrive June 4, 2024 Thank you very much for your feedback and insights! We truly appreciate it. We are sorry to hear you had this experience with our Support Team, this isn’t what we expect when in contact with our Experts. We reassure you that our Support Team is here to help you 24/7 and we will be more than happy to help with any questions you might have. Once again thank you for providing us with this feedback. We will forward this case internally and make sure it will be taken into account for future improvements. Muhammad A. Software house Program Development Used the software for: Less than 6 months ### "Empowering Business Success: A Pipedrive " August 23, 2023 5.0 Pros Pipedrive's intuitive interface, visual pipeline, and robust automation simplify lead management. Customization and insightful analytics enhance decision-making, boosting overall efficiency and results. Cons Pipedrive's pricing might be a bit steep for smaller businesses. Occasionally, advanced customization requires technical expertise. Some integrations could be more seamless. Review Source Response from Pipedrive September 19, 2023 Muhammad, Thank yo very much for your feedback! Jeff C. Finance Manager Automotive Used the software for: 2+ years ### "Excellent CRM for its flexibility, integrations and smart automations." May 11, 2023 5.0 Pipedrive makes it simple to record lead discussions, oversee open bargains, and track closed income for the commerce, it's a reasonably direct CRM that works with sales-led organizations. We digitized and overseen all of our client connections through this apparatus, in combination with Zapier, we too dealt with the LinkedIn contact points of interest of the individuals we communicated with, which had been a tremendous time saver. We are presently able to share over the organization the status of all bargains being outlined and arranged inside the organization, this has permitted us to create and oversee more trade, which rises to more income. Pros It's simple to utilize with no bugs, has parts of valuable instruments, simple to tag and collaborate with other group individuals, incredible to form and customize reports. I like its usefulness and UX which implies I'm sparing 30% time on some errands over my ancient CRM (FreshSales), it moreover incorporates a wide extend of integrative. PipeDrive has permitted us to oversee numerous more leads than we seem some time recently, we are moreover able to section our leads and oversee e-mail campaigns based on who has talked to them and around what, it has professionalized our deals endeavors, adaptability and ease of setup has been priceless to us. Cons It's kind of befuddling after you get new leads because I think you would like a lead inbox so you'll superior recognize leads and work from there without burrowing through the contacts segment. PipeDrive gets to be inconceivable for coordinating leads and opening an opportunity at a client, but it does exceptionally small for the real organization exertion or work exertion related with checking exploratory orders by a client. Review Source Amanda G. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "Optimizing sales with Pipedrive" September 4, 2023 4.0 Effortless operation. Simple to initiate use of. Simple and straightforward customer relationship management service for little businesses. It's a good product overall, but it doesn't get nearly enough credit or attention. Pros It's the greatest pipeline tool I've used, plus it integrates with a ton of other services, so you can do cool stuff like having it dial leads for you as soon as they're created. Cons Pipedrive does not have any big flaws in my opinion. Pipedrive is a promising CRM platform with strong future prospects. I just feel like Hubspot, which handles a lot of marketing, is the most comparable service, and that not enough people are aware of Pipedrive. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) I realized that I needed a customer relationship management system so that my business could better keep track of leads and customers. Pipedrive is so great that I have recommended it to clients on multiple occasions. Review Source Response from Pipedrive September 20, 2023 Hey Amanda, We truly appreciate the detailed feedback! Thank you! Reach out to our Support if there is anything we can help with. Stely W. Director of Marketing And Development Retail Used the software for: 2+ years ### "Very Useful Sales Tracking Software" August 8, 2023 4.0 In its capacity as a customer relationship management (CRM) system for our sales staff, it has proven to be rather effective. Although rather elementary, the lead assignment workflow automation is quite accessible and user-friendly. Pros Simple to navigate and modify to fit your needs. The majority of the description of features and abilities is written in straightforward English. Resources for understanding one's talents are readily available and simple to use. A thriving ecosystem for third-party app integration, allowing us to seamlessly bridge gaps between essential business tools (email, Teams, Zoom, etc.). Cons In all honesty, I can't think of much that I dislike about Pipedrive. Its interface may benefit from some modernization as it now appears somewhat dull and uninspiring. There is no more information. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) PipeDrive is helping our company spot income leaks and find ways to re-engage with existing clients and prospects. We've been able to get everyone on the Sales Team on the same page and working together toward a same objective thanks to this. Review Source Response from Pipedrive September 19, 2023 Stely, We truly appreciate the insights! Keep an eye on our Pipedrive Community to follow the news. Iceal G. Web Developer & Zapier Automation Expert Information Technology and Services Used the software for: 1-2 years ### "Pipedrive as all in one CRM for your businesses" May 2, 2023 5.0 Overall after 2 years of using Pipedrive as a CRM + automating and connecting apps in it. I can say that it's really easy to use and there are too many apps that can be connected on top of it. Pros What I love most about using Pipedrive was that it was very easy to use. I myself, was tasked by a previous client if I could help them automate their company from form leads to proposal and deal won. It just took me 1-2 months before I have managed to execute all the required things by my client as I have said Pipedrive was highly customizable with regards to deal managements, contacts, addnig labels on each deals or contact. I also love the fact that they have builtin automations that saves us space in using Zapier tasks. Cons What I don't like about pipedrive is their webhooks they have no way to detect if someone has submitted a form, which is another cons into their form feature, when you create one and created a builtin automation there's no way to detect if its a new form submission not unless you connect it to a contact or a deal and start with that. Review Source DV Daniel V. Sales Computer Software Used the software for: 1-2 years ### "Pipedrive works well for Customer and Sales management. " March 8, 2024 4.0 Very good program and I recommend to manage the Sales process. It is ideal to manage the stages of Lead generation and managing the process. You can not lose Leads and prospects. Pros The Comprehensive Visuals and Presentations. Cons It requires some experience to create the process properly, is a bit difficult to create all the "funnels" Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Comprehensive Control and Visual graphs that make the Sales process and stages easy to see and manage. Review Source Response from Pipedrive June 12, 2024 Daniel, thank you for sharing your experience with Pipedrive! Let us know if you need any help! Jennifer W. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "The Best CRM for Newcomers is Pipedrive" July 25, 2023 4.0 Pipedrive is a solid foundational platform, and if you need more advanced features, a more expensive plan or the marketplace should have what you're looking for. Nonetheless, the user experience (UX) might use some work. As your business grows, you may want to look into different options that give a more seamless user experience and additional integration features. Pros Pipedrive is an easy-to-use platform that can help a small business kick off its sales and support operations. Many useful apps can be added to its functionality through its app store. Cons There are a few compatibility issues that make using the system less than ideal. In particular, the OpenPhone phone integration was completely ineffective, and its setup process was quite cumbersome. There is a lack of comprehensive support documentation. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/) It's simple to modify and arrange, and it keeps tabs on your calls, emails, leads, and closed sales automatically, among other things. A graphic sales funnel and drag-and-drop transaction management are just two of its many features. Review Source Michelle R. Assistente de Marketing Retail Used the software for: 1-2 years ### "A Melhor plataforma de E-mail Marketing e CRM" August 17, 2023 5.0 O Pipedrive está resolvendo o problema de gerenciar e organizar um funil de vendas. Ele me permite acompanhar todos os meus leads e negócios em um só lugar e representa visualmente o pipeline que facilita a compreensão de onde cada negócio está. A plataforma também me permite personalizá-la de acordo com minhas necessidades específicas, o que é particularmente benéfico para mim, pois tenho um pipeline que normalmente é atualizado a cada 90 dias. Pros A interface do usuário é limpa e intuitiva, tornando mais fácil para mim e minha equipe organizar e gerenciar nosso pipeline de vendas. O recurso de arrastar e soltar simplifica a movimentação dos negócios pelos estágios, e a representação visual do pipeline nos dá uma compreensão clara de onde cada negócio está.Também aprecio os recursos personalizáveis, permitindo-me adaptar a plataforma às nossas necessidades específicas. A capacidade de adicionar campos personalizados, tags e filtros tem sido um salva-vidas para manter nossos dados organizados e facilmente pesquisáveis Cons Uma desvantagem do Pipedrive é que ele pode ter uma curva de aprendizado mais acentuada para usuários que não estão familiarizados com sistemas de CRM. Embora a plataforma seja fácil de usar e intuitiva, requer um pouco de tempo e esforço para entender completamente todos os seus recursos e capacidades. Para alguns usuários, pode ser opressor ao começar a usá-lo, mas depois que você pega o jeito, é uma ferramenta incrível. Review Source Response from Pipedrive September 19, 2023 Michelle, Thank you for sharing such detailed feedback. We will make sure to share this internally. Do not hesitate to access our Support in case you have any questions! AT Alexandru T. Sales Support Information Technology and Services Used the software for: 1-2 years ### "Easy to use as CRM, with nice features on reports, and a nice customer support." October 23, 2023 4.0 Pros The ease of importing/exporting data and of managing the data. Cons The complex way of searching/filtering is not easy for everyone to understand. Review Source Response from Pipedrive March 7, 2024 Thank you for your insights! Giovanni O. CTO Computer Software Used the software for: 1-2 years ### "Um CRM frugal para aqueles que desejam organizar o seu setor de vendas" June 22, 2023 4.0 Já trabalhei em casos em que este CRM foi utilizado como ferramenta única, assim como em casos em que ele fazia parte de uma cadeia de ferramentas que englobavam a área de vendas e produto. Posso dizer que o melhor desempenho foi apresentado no segundo caso, conseguimos gerar análises e insights interessantes através da integração da API, por esta ser consistente e de fácil implementação. Pros A organização do funil de vendas e a clareza da interface são o ponto alto da ferramenta, sendo de fácil manutenção e visualização das atividades. Possui ampla gama de possibilidades de integração com outras ferramentas, uma boa loja de aplicativos e customização do fluxo de vendas e insights. Cons Se você busca um CRM completo, que vai te entregar um bom desempenho ponta-a-ponta, não vejo esta ferramenta como a melhor opção, visto que, embora seja muito bem estruturada para o setor de vendas e pré-vendas, ainda peca nas áreas de marketing e pós-venda. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Embora entenda que HubSpot seja um CRM mais completo, este apresenta um custo mais alto e, por ter uma equipe de vendas enxuta, o Pipedrive acabou por apresentar os mesmos resultados a um custo bem mais baixo. Review Source NM Nathan M. Marketing Manager Financial Services Used the software for: 1-2 years ### "It's good, but it needs work" June 3, 2024 4.0 Neutral, there's some really good functionality and additional extensions you can bolt on. They're also not as pushy as Hubspot. But not having a phone number to call when the system goes down is bad. Pros Reporting functionality seems better than HubSpot. Cons Support when they're having server issues, which is all too often. Review Source Response from Pipedrive June 12, 2024 Nathan, thank you very much for your feedback! We will make sure to forward it to our dedicated teams. JW Jess W. Business development and marketing Information Technology and Services Used the software for: 2+ years ### "Continuing to use Pipedrive - a great CRM for small businesses " December 30, 2025 4.0 I really like the tool, we use it well, and assign tasks to team members. It’s a good way to simply keep track of customer follow ups, BUT, in the free version the sync with mailchimp could be better. I suppose that’s why you pay for the upgrade version! Pros It’s easy to make bespoke pipelines and customize this with your business and desired tracking needs. Cons The integration with mailchimp wasn’t as intuitive as I’d hoped. While we use this, it wasn’t hugely clear that the data had moved across. Review Source AH An H. Client Relationship Manager Marketing and Advertising Used the software for: Less than 6 months ### "Simple, Easy, Forecast, Multiple Pipeline, Set up Goals" August 7, 2021 5.0 Great, Easy, Work Flow tracking, Multiple Pipeline, Save time with Shortcut Keyboard and Linkedin Clipper Integration that make sales only focus on sales and move straight forward. Everything focus on Sales and help Sales people go to market faster & saving time, energy. Pros Multiple pipeline ROCK, help me management the work flow easily and focus on each thing I do. Set up Goals for Activity/ Revenue help me know how Gap and how many effort need to put in. Automatic Schedule for Next Action with you last activity is so good that help you always focus to your customer and brainstorm to-do next IS and WHEN? Unlimited Custom Filed you could add many as many you want to use and storage. Contact View in Company/ Deal is ROCK too, it provide totally 360 degree to know How Many People in Deal/ Company , their status, their information, their obstacle - all in one to have an overview for next step Cons Not provide a section to package field so messy to watch the data. Pipeline should improve at Interface as Colorful for each stage and should let user choose what field they want. First column is not pinned if you drag to right-side then you must remember the name of first column Review Source VR Verified Reviewer Sales Consultant Professional Training & Coaching Used the software for: 1-2 years ### "Good CRM for small sales organizations without too much bloat" December 6, 2021 5.0 Overall experience is very positive and I will continue to use this over other bloated softwares. Pros I like how simple and intuitive Pipedrive is to use without the bloat of a huge CRM and complex features a small business or sales department may not need. It has good integrations, notifications for customer actions, and easy sorting for customer profiles. Cons Nothing I dislike about this software, all is good. I am trying to think if there is anything I dislike and there is nothing on my mind. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Ontraport](https://www.capterra.com/p/220784/Ontraport/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Easy integrations, lack of marketing bloat, ease of use in UI, customer alerts Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) ActiveCampaign was too bloated for our sales organization and we did not need all the complex marketing automation, and Pipedrive in comparison is very lean and easy to use. Review Source VR Verified Reviewer IT and Digital Marketting Head Health, Wellness and Fitness Used the software for: Less than 6 months ### "Maximizing Productivity with Pipedrive" December 21, 2022 4.0 I've been using Pipedrive as a CRM for my small business for the past year, and I'm really happy with the results. It's simple for me to track and manage my sales pipeline because to the platform's user-friendly and straightforward design.The ability to customise Pipedrive is one of the features I value the most. I may modify the platform to meet the particular requirements of my company, including by adding custom fields and making unique views and reports.Additionally, the seamless connectivity with other programmes, such Google Calendar and email platforms, has streamlined my routine.Overall, Pipedrive is a fantastic option for anyone searching for a dependable CRM solution for their company. I have seen a good effect on my bottom line as a result of it helping me to keep organised and on top of my sales targets. Pros 1\. Interface that is simple and easy to use: Pipedrive features an intuitive interface that is user-friendly and makes it simple for users to get started and quickly master using the platform.2. Customizable: Pipedrive users can add custom fields, design unique views, and create bespoke reports to match the particular requirements of their businesses.3. Integration with other tools: Pipedrive has a number of other tool integrations, including with Google Calendar and email systems, which helps to improve workflow and productivity.4. Task and activity management: Users can stay organised and on top of their activities with the help of Pipedrive's powerful task and activity management tools, which include the option to set deadlines and reminders.5. Sales forecasting: Users may predict future sales and make wise business decisions using Pipedrive's sales forecasting features. Cons Pricing: Compared to other CRM products on the market, some users may find Pipedrive's pricing to be on the expensive side.Limited integrations: Pipedrive does integrate with a number of tools, but there aren't as many as there are with other CRMs.Lack of some features: Some customers might discover that Pipedrive is deficient in some functionality, such as sophisticated project management or customer support facilities.Pipedrive has limited customization choices, so while it does offer some, some users may not find them to be very accommodating.Complexity: A small learning curve may be necessary for some users to properly utilise all of the platform's features. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Pipedrive Task and activity management: Users can stay organised and on top of their activities with the help of Pipedrive's powerful task and activity management tools, which include the option to set deadlines and reminders. Review Source Andrés J. Andrés Jónsson Public Relations and Communications Used the software for: 2+ years ### "Massive Pipedrive fan" July 12, 2022 5.0 Being able to manage our customer base and network in an easy and usable way. Also it has become my second brain. Best software I have found for this. Strongly recommend. I have used \[SENSITIVE CONTENT\] coaching and group sessions to get more skilled in using Pipedrive. I also recommend \[SENSITIVE CONTENT\] He is very good. Pros Ease of use, good service. I also appreciate how fast they ship updates. Cons It is a little bit too much focused on sales for me, as I am mainly using the CRM features but I understand that that is its main use for most people. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Cheaper and more lightweight and web based. Also I saw how fast people were adopting it. Switched from [Highrise](https://www.capterra.com/p/146703/Highrise/) It was recommended to me. Review Source DC Dave C. Director Design Used the software for: Less than 6 months ### "An Affordable CRM that is both Feature Rich and Easy to Use" August 29, 2020 4.0 The onboarding experience is one of the best I have had. You can quickly get going and they have a ton of resources to get additional help (forums, videos, blog posts, video updates etc.) Pros I recently switched to Pipedrive from one of their competitors for two main reasons - their Contact Timeline feature and the wide arrange of integrations made available on all of their plans, even the lowest tiers. With the Contact Timeline feature I can quickly see all the touchpoints (both when and how) I have had with an existing contact. This is super helpful when looking for clients to follow up with in a single glance. I have seen similar offerings in personal contact organizers but nothing fleshed out to this degree and integrated with a more capable CRM. Hands down Pipedrive has the most comprehensive integration marketplace for the best price period. Other CRMs charge a hefty price to access webhooks or Zapier and usually allow access only on their higher level tiers. I love that Pipedrive has chosen to open up these integrations to all users on their platform. This is huge win for small business owners looking to grow with them. I am amazed at how many native and 3rd party integrations they have. If the tool exists, there’s a good chance you can connect to it with Pipedrive. It’s obvious that they have made integrations a priority and this adds a lot of value to the platform. Cons Overall I’m very impressed with Pipedrive. I do wish they would focus more of their efforts on the GSuite or Gmail Chrome Plugin. This is a real missed opportunity. In my previous CRM I could access all of my deals, contacts and notes right within Gmail. This was a real time saver, since I never had to leave Gmail to view my CRM data. Pipedrive’s Gsuite plugin is more context related. You can only see the contact/deal related information for the email you are currently viewing. I hope the plugin gets more attention in the future. Another modification I would like to see is image previews of contacts on the main contact page. They do offer this in the contact timeline view, but I would love to see it in the main contacts page as well. Finally, the Smart Contact Data tool needs some work. I have had issues with it finding enriched data on a lead. The previous CRM I worked with did a much better job. Hopefully this gets hammered out. Alternatives considered [Copper](https://www.capterra.com/p/141642/Copper/) Reason for choosing Pipedrive \- Integration availability - Contacts Timeline view - Price - Customer Service Switched from [Copper](https://www.capterra.com/p/141642/Copper/) \- Access to integrations at lower price. - Contact Timeline View Review Source Mansur S. Product Manager Business Supplies and Equipment Used the software for: 6-12 months ### "Pipedrive: A Comprehensive Tool for Managing Customer Relationships, Tracking Sales, and Organizing" December 1, 2022 5.0 Overall, it is a great tool for businesses of any size that need to manage customer relationships, track sales, and organize marketing campaigns. Pros It offers a lot of features that can be used to help manage customer relationships, track sales, and organize marketing campaigns. It is a great tool for managing customer relationships because it allows you to keep track of all customer information and interactions in one place. It also allows you to set up automated tasks, follow-ups and reminders, as well as track all sales activities. Additionally, it offers a variety of analytics and reporting tools to help you gain insights into your sales process. Cons It is not very user-friendly, especially for those who are new to the software. Also, it is quite expensive and updates can be slow. However, if you are willing to invest in the software, it can be beneficial for managing customer relationships, tracking sales, and organizing marketing campaigns. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I decided to make the switch to Pipedrive because I wanted to have an efficient way to manage customer relationships, track sales, and organize marketing campaigns. With Pipedrive, I can keep track of all customer information and interactions in one place, set up automated tasks and follow-ups, and gain insights into my sales process with the analytics and reporting tools it offers. Additionally, it is a more cost-effective solution than other software I was considering. Review Source Response from Pipedrive March 13, 2023 Hey Mansur, We truly appreciate your insights! We will make sure to forward this feedback to our dedicated teams for consideration in future improvements. If there is anything we can help with, let us know and we will be more than happy to help! VR Verified Reviewer Chief Revenue Officer Information Technology and Services Used the software for: 2+ years ### "Good enough for your sales team" July 30, 2022 4.0 Pipedrive is an excellent software for sales CRM purpose. Very easy to deploy, sales pipeline is customizable and it is actually a good match for SaaS type of companies. We can add next activity, log them and put necessary documentation in the deals. Having subscription and invoice options are really useful to track revenues. The reporting section is useful and there are plenty of metrics. It is possible to create different dashboards with certain metrics. Lead Booster add-ons cane be useful so that you can add chat bot or connect your web forms. Pros Great tool to track and manage end-to-end sales activities. I like the illustrations when a deal is closed :) Possibility to integrate with many tools. Simple UI. Good reporting section with customizable dashboards. Forecasting and revenue tracking options - good for SaaS companies. Cons When we had a smaller team, we just wanted to have a tool that we could use to track leads and deals. As we wanted to have more teams like marketing, client success and HR to use CRM, Pipedrive is not that capable. Another issue is that you need to pay extra to use some custom fields in the reporting. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) For us, Zoho is designed for production or manufacturing companies not exactly for agile sales teams. 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