# Page 52 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 52 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 52 - Reviews of Pipedrive ## Showing most helpful reviews Showing 1276-1300 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Josue G. Abogado Judiciary Used the software for: I used a free trial ### "Mi experiencia con Pipedrive" August 7, 2023 4.0 Es una buen CRM para gestionar ventas y tiene funciones interesantes que ayudan bastante con esta tarea. Pros Me gusta que puedo hacer marketing por correos electrónicos de manera automática. Cons La atención al cliente podría ser mejorada un poco más. Pero me gusta la herramienta. Review Source Response from Pipedrive September 19, 2023 Thank you for sharing your experience with Pipedrive. We will forward it to our dedicated teams for consideration. Do not hesitate to contact our Support if you have any questions! Raphael L. Coach de talents Professional Training & Coaching Used the software for: 6-12 months ### "The best CRM for a small team " January 25, 2016 5.0 I love pipedrive, it's easy to use and very evolved for such a price. We love the tracking of the emails with the cci and the following a deal functionnality. I have recommended pipedrive several times and all the team that installed it loved it and we've been sharing tips to use it the best. Pros The cci function for email The following deal system The mapping of all the prospects The ecosystem that pipedrive managed to build Cons Analytics could be improved and sometimes the system of swaping one contact for one another could be more easy. Review Source Fernando G. Emprendedor Used the software for: I used a free trial ### "Incredible straightforward, perhaps the best tool for beginners." November 17, 2017 5.0 Pros What it's really cool is the way you can maintain and track your generated leads into an actualized sales process that works seamlessly with this tool. From first meeting, to proposal to general questions your lead may have to follow up questions/e-mails are easily tracked and stored where the entire chain of sales is managed with ease. One of the better uses for this system for administrative work where a sales consultant may integrate it as a full-blown calendar and allow for tracking and movement of sales leads from the office or even using your mobile device. Cons The email integration isn't perfect yet; although they are currently improving this so I would expect this to better soon... I'd like to see larger photos of the contacts - but this is only a small issue... Review Source VR Verified Reviewer Director of Sales Hospitality Used the software for: Less than 6 months ### "Pipedrive Overall" January 3, 2019 4.0 Pros I really enjoy how user friendly Pipedrive is. I can not only manage my pipeline but I can also set tasks. I really love how I can stay organized. Another cool feature I like is how it links my email to Pipedrive and tells me when someone either 1. clicks on a link in my email or 2. opens my email. Cons I do not like the reporting i n Pipedrive, it can get a little confusing and typing one thing wrong messes up your entire report. Review Source DK David K. Director Marketing and Advertising Used the software for: Less than 6 months ### "Started using it recently and love it" March 11, 2020 5.0 Excellent. Loving it's ease of use and the very visual nature of the interface. It's like Trello for my sales pipeline! Fun to use and has made me better at followup and a better salesperson overall since I started using it. Pros Simple user interface, love the drag and drop functionality for your pipeline. Actually fun to use which is difficult for a business software to be but Pipedrive have accomplished that with their UI. And helps me keep track of my deals and all the relevant details in one convenient place. I know it's made me more diligent in my followup with prospects and made me a better salesperson for my company. Cons I feel like there's so much potential for integrating pipedrive with other software I use but it feels a bit intimidating. Would be great if there was some better onboarding to do with possible integrations and best practices to set them up. Review Source VR Verified Reviewer Director of Business Development Used the software for: Less than 6 months ### "Easy to use and functional" July 12, 2018 5.0 Pros This sofeware is a great tool for simply managing contacts. It has a great "nearby" function for visiting clients while you are in a specific area Cons When importing contacts, it is sometimes confusing when you do the import as to which header you should put each category. If the city and state are not properly imported, the software will decide where it should go, which can lead to accounts being placed in the wrong city and state Review Source TG Terry G. Insurance Agent Insurance Used the software for: 1-2 years ### "The Best Sales CRM" December 20, 2017 5.0 I have learned to spend my day in pipedrive vs outlook and my sales have increased. I cannot recommend it high enough if you are looking for a tool to keep you closing deals. Pros It is easy to use. Powerful. And I love how the ios app is just as powerful as the web app. I like making phone call directly from the app - It allows me to document the call and schedule the follow up call all from the phone app. Also the Stats are incredible. Cons Very little I find wrong with the service. And when I have had an issue the the support is always responsive Review Source LC Lindsay C. sales Used the software for: 1-2 years ### "Does what it's supposed to do. It tracks deals effectively and clearly--no frills. Just does it" May 9, 2018 5.0 Pros I really like how you can view your deals in a progression as they go through the sales process. Very visual and clear. Does just what I need from it...nothing more Cons Tough to manage partnerships in deal view. Would be nice for it to be more of a contact management tool as opposed to ONLY a deal management product Review Source LG Lucia G. Business Manager Information Services Used the software for: 6-12 months ### "Pipe the Drive of your dreams" April 8, 2019 5.0 We are able to track all steps in the sales process and follows up process after the event. Love this software Pros Pipedrive is not only reasonably simple to use (once you get your head around it and know what you want) but their customer support is second to none. I have bever received such exceptional service from a support team - they are firndly, very knowledgable and extremely responsive (even though we are in different time zones!) Cons Not much - it is easy to use although a little pricey Review Source DF Darcy F. Strategic Sales Project Manager Oil & Energy Used the software for: 1-2 years ### "Pipedrive CRM" June 9, 2017 5.0 Pros Easy to use, easy to implement. Pipedrive comes with a plethora of information in the form of help videos and online searchable help docs to assist even the most terrible computer user. Cons Email connection and implementation are a bit difficult if not using the gold service. It would be nice if a hierarchy of interested parties could be privy to certain information based on what the sales person was entering. Connecting a data visualization tool directly to the dataset would be a worthwhile addition. Review Source MH Makenzie H. Business Analyst Used the software for: 2+ years ### "Top Notch Tool" August 1, 2018 5.0 Pros I love how customizable Pipedrive is. They also have features that you wouldn't even know you needed until you use them. Keeps deals and potential customers so organized and on track. Cons Unfortunately they seem to have some down time here and there which because I rely so heavily on this product, is quite frustrating. The program otherwise is top-notch. Review Source Richard H. Data Scientist Used the software for: 1-2 years ### "A convenient way to keep client data in one place." February 15, 2018 4.0 Pros It is really useful, being able to share relevant client info when needed to colleagues ensuring we are all aware of where we are at. Cons It's not the most flexible package as it beings to struggle when you start needing more functionality or you try to intergrate other platfoms Review Source AT Andrew T. Managing Director Marketing and Advertising Used the software for: 1-2 years ### "An essential tool for any business" November 16, 2016 4.0 Pipedrive has transformed our sales process. Nothing is left to chance because the software sends reminders for anything you set it to alert you about. All correspondence is tracked by using the unique cc email address assigned to each deal. The lists of overdue items let you know what's overdue so everything runs like clockwork. Pros Its easy to use with a simple layout. The user interface is logical and presents things easily for your attention. Cons Sometimes the activity alerts don't come through to email which can be frustrating, however there's not much wrong with the software. Review Source TN Tim N. Owner Internet Used the software for: Less than 6 months ### "Just what I needed" December 6, 2016 5.0 I needed a simple and intuitive way to keep track of my potential clients. I find with Pipedrive I can do just that. It takes a load off my mind so I can focus on my creative work without that nagging feeling of - where am I with such and such? The views give me a great way of keeping track of and review deals. With everything in one place, this works great for me. I thought "a bit pricey" at first, but it helps keep me disciplined about my sales process, so I am making more conversions than before. In fact, I really did not have a "Sales process" before I started to use Pipedrive. It has been great value for money for me. It really is a great tool for non-salespeople to build a sales process around. I can not really comment on customer support because I have not needed to use it. The training videos are adequate when starting out. I have not explored all the features yet. I have not been using it long enough for the reports to be of much use, but I am looking forward to finding some helpful insights to improving my sales process, now that I actually have one. I have recommended it to friends and am planning to give a presentation in the new year to a local start-up support group with the working title "Turning a Nerd into Salesman - it doesn't have to be painful" Review Source AS Ashley S. Manager Used the software for: 1-2 years ### "Mailigen with faster sms and received." May 16, 2018 5.0 many benefits have been obtained since I use this software because it is able to get better performance at the time of use and is really very practical for anyone. Pros It's super fast this software works excellent even with little signal, I use it because its design is very practical and fast. I think it is ideal for my company because when sending information it is done in a fast way without needing to be constantly pending. Cons I do not like it: You need more security to be more effective. Of rest I love it is very easy to use and very useful. Review Source MB Marco B. Advisor Management Consulting Used the software for: 1-2 years ### "Pipedrive has just the feature I need, without many unuseful things that make other software complicated and unusable" July 17, 2018 5.0 Pros Ease of use, essentiality, clearness, good customer service, integration with other apps, everything needed for people who want to care about customers Cons There should be more possibility to link events with accounts and viceversa. Android App is less usable than the site, but the site in tablet in not so usable Review Source CK Carole K. Head of Operations Used the software for: 1-2 years ### "Mailigen contributes exactly in Marketing and marketing expansion." March 27, 2018 5.0 I have benefited from the use of Mailigen since I have managed to achieve a better way to conduct Marketing with my clients, and send constant information via SMS. Pros What I like most about Mailigen, is that it covers marketing promotion more than anything else through telephone messaging (SMS), a good way to cover marketing and expand it. Cons I do not like the prices of Mailigen, I consider it a very nice software that has some functions that leave a lot of things to do, and with low prices, you could enjoy the functions in an easier way. Review Source VR Verified Reviewer Commercial Head (Workspace, Venues & Events) Hospitality Used the software for: I used a free trial ### "Good pipeline Management tool" August 25, 2018 5.0 Pros Pipeline management tool that is easy to use, easy to upload file, deals tracking is simplified, and can easily add tasks and follow up. Easy integration with ASANA for task management as well. Cons Doesn't organically integrate with Highrise which is the only donwfall of this tool in our business, although there is option with zapier, have it direct would be amazing. Also for Philippines market, price point is slightly high Review Source GJ Gemma J. Business Development Manager E-Learning Used the software for: 2+ years ### "quick and easy to use, information stored and readily available, everything I need in one place " July 30, 2018 5.0 Pros I can separate between customers and prospects easily, can add in any filters around types of customers/prospects making it easy to target, create on deal stage names, easily editable software making it relevant to own business development Cons I have not come across anything within the software usage of Pipedrive to have anything negative to say Review Source DS Denise S. Consultant Wholesale Used the software for: Less than 6 months ### "Pipedrive" November 13, 2022 4.0 It had helped our team stay on track. Pros I love how effortlessly it synced all the contacts together and useable it is. Cons Nothin I liked it a lot if features I don’t use tho. Reason for choosing Pipedrive My friend told me. Review Source Response from Pipedrive March 10, 2023 Hi Denise! We are very grateful for your kind words. Thanks for sharing your feedback! Keep an eye on our Community (https://community.pipedrive.com/ and follow the news about Pipedrive! RK Rohit K. VP Computer Software Used the software for: 2+ years ### "one of the best!" November 13, 2018 5.0 Excellent business software with very good user interface Pros Very easy to setup and use and has all the flexibility we need. Also the integrations with Drive, Calendar and Gmail are useful. Finally: The basic view itself is very informative for everyone. Cons Few report options , could be expanded to cover more areas but Export to Excel covers anything remaining. Review Source DT David T. Sales Consultant Management Consulting Used the software for: 1-2 years ### "Fantastic, simple to use CRM designed around selling" May 18, 2019 5.0 I had a small number of questions I could not figure out and their support team was friendly, helpful and fast. Pros Easy to use. It was setup for someone in sales to use, not for management to just track details. It actually helped organize and stay on top of deals. Cons I don't have any cons to list. It's probably the best CRM I've used. Review Source DS Davide S. Owner Computer Software Used the software for: 6-12 months ### "Good for freelance and small business who wanna sell their services or products" December 20, 2017 5.0 Pros As a freelance consultant, I couldn't find other product that can help me in keep track of my way of working. I also find very useful the email integration, and the latest email template feature. Cons Since I'm not a salesman, it would be great to have more support about understanding and create a good sales funnel. Also I'd like more connection between my contacts and social networks (as in Nimble), with also a way to just keep in touch (pe, Nimble helps to define how much frequently I wanna just say "hi" to a contact). It would be also great to have a file archive, in order to store my main files to be sent to customers (resume, brochures, etc). Review Source AT Andrzej T. COO Information Technology and Services Used the software for: 6-12 months ### "Pipedrive review" December 2, 2022 4.0 Pros Easy search, a good database for my contacts, tasks. Cons I am waiting for a to-do list and better email tracking. Review Source Response from Pipedrive March 13, 2023 Hi Andrzej, Thank you very much for your feedback! Do not hesitate to contact our Support Team if you have any questions! JLS J Lorraine S. Military & Student Career Advisor Computer Software Used the software for: 1-2 years ### "Pipedrive is Amazing!" December 20, 2017 5.0 Keep up the great work! The format works great for what I need and I would recommend to everyone wanting to keep track of their prospects and customers. Pros I love the organization that I get by keeping track of my notes on Pipedrive. NO one falls through the cracks and I can stay organized and effective. I've always been one of the top sales reps and I owe much of that success to Pipedrive. It is easy to sort through the companies and know who is a priority to call, and how to set future callbacks with the Pipedrive system. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.