# Page 53 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 53 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 53 - Reviews of Pipedrive ## Showing most helpful reviews Showing 1301-1325 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Software Engineer Computer Software Used the software for: 1-2 years ### "Pipedrive" February 15, 2018 5.0 Pros It's very easy to deploy. The interface is very user-friendly and easy to interact. Teamwork can be easily done by assigning different permissions. Cons I find it bit costly. You have to pay price per user. It takes time to set up in the first place but it's worth it. Review Source VR Verified Reviewer Multiple Line Insurance Agent Insurance Used the software for: ### "Pretty good product for the cost." May 14, 2018 4.0 Pros I like the minimal effort it took to start using the software. It did not need much setup to get going. Cons I didn't like the cookie cutter feel of the product. I did want to do a bit more customization to better fit my needs. Review Source BS Ben S. Sales Manager Computer Software Used the software for: Less than 6 months ### "The Effectiveness of the Pipedrive CRM" July 13, 2015 4.0 Pros Pipedrive is able to gather information from many different sources and organize it in an easy and understandable way. Pipedrives design lays each deal out in a format that is simple and helpful. When I am in need of finding company information Pipedrive allows me to view all the information in one place instead of having to search everywhere for it. It is very helpful to have all the employees of a company labeled under the same deal so that we do not contact people twice or too many times. Pipedrive also makes it easy to export lists of people because it has a filter function with many different ways to separate people. Pipedrive support is very helpful and always available when I call, they have been able to assist me in all of my issues except the one listed below. Pipedrive's support is exceptional considering the cost of the CRM. Pipedrive is cheap and is a very good CRM for smaller businesses. Cons I do not like that pipedrive does not automatically combine companies and deals. When you add a new person to pipedrive it creates a new company instead of adding it to the company that is already created and it similarly adds a second deal. There is not a simple way to create a new person and simultaneously add it to the deal and the company. This is not a major issue, but it proves to be frustrating and inconvenient when adding many new people to the CRM. Review Source EV Eric V. President Used the software for: 2+ years ### "Good system, very flexible, great value" August 1, 2018 4.0 Pros The most significant feature to my firm is the flexibility. Its very easy to add fields of data we find useful and customize the experience. Cons The biggest drawback is the lack of adoption in the market. The lack of adoption, especially in the financial services market, means that other complimentary systems don't have integration to Pipedrive, while they do have integration with other CRMs. This downfall is counterbalanced with the reasonable price and flexibility we have with Piperdrive. Review Source KL Kyrstin L. Client Services Supervisor Machinery Used the software for: 1-2 years ### "Perfect for individual CRM needs" September 17, 2020 5.0 Pros Pipedrive has an amazing search engine that will use any text on a deal, company, or person profile. I also love the ability to keep all aspects of information on a client in one spot. I can also filter by some amazing custom options. Cons Linking a ticketing system to Pipedrive didn't meet our needs. Review Source Luana R. Product Manager Information Technology and Services Used the software for: I used a free trial ### "A great tool!" May 27, 2022 5.0 Pros Its a friendly tool to use and configure, they have a simple user interface that can facilitate training employees. Cons I would like to have the possibility to customization features in the platform, also, it's a little difficult to use some filter for beginners users Review Source Response from Pipedrive July 25, 2022 Hi there, Thank you very much for sharing your feedback! If you would like to check more tips on how to Filter on Pipedrive, check our Knowledge Base article: https://support.pipedrive.com/en/article/filtering In case you have any questions, please contact our Support Team. They will be happy to help! Kind regards, Pipedrive Team KW Kevin W. Principal Used the software for: 2+ years ### "Professional services user for three years" August 9, 2017 4.0 Good entry level software if you have not used a CRM before for tracking actual deals and managing a sales pipeline. I found it a bit weak for managing day to day contact interactions and tracking opportunities. Pros I found two features of Pipedrive to be particularly useful. The graphic interface managing deals was very intuitive and effective when presenting deal progress to my peers. I found it easy to customize where that capability was made available in the software. Cons I found it a bit difficulty to maintain the interactions with my contacts consistently. The steps to enter information for ongoing contact were not intuitive for me. I found it difficult to consistently enter and track notes of my activities with my leads. Review Source Brittany S. Customer Success Manager Internet Used the software for: Less than 6 months ### "Easy to Use CRM" December 20, 2018 4.0 Great interface, easy to use alone and with integrated apps. Makes sales KPI's and revenue easier to track! Love it! Pros I have used many CRM's and I really like Pipedrive. Its easy to use, has "to the point" actions without all the bells and whistles that you don't really need. You can easily integrate it with Google Calendar and other Google apps which makes things very easy. Cons I cant think of anything that I dislike about Pipedrive!! Review Source CT Christopher T. Sales & Marketing Manager Construction Used the software for: Less than 6 months ### "Got Sales Software Dreams Get PipeDrive" October 15, 2016 5.0 In the beginning I was concerned about setting up this product but I was amazed how easy it was. I was overloaded with customer information and creating duplicate files. I need all my information in one place I needed to have task reminders, have call reminders, activities and manage key account information. PipeDrive has been the easiest CRM software I have ever used. I could add contact information new fields, I could drag clients from one stage to the next through the sales process. I could create stages and add or delete stages. I enjoyed having multiple Pipelines. I put special Projects in a separate Pipeline. I put my quotations in a separate pipeline. I put my Export information for different islands in different Pipelines. When I come in the office I don't need to remember all the follow up work I have to do. I have my activity reminders from PipeDrive. Based on the Value of the deal I can see my statistics easily and have reports. And this is just the beginning there are so much more features. Pros Multiple Pipelines, Activity reminders, I can enter basic information and come back later and populate it Cons I'm not sure...I was curious if i can copy or drag information from pipeline one into pipeline 2 Review Source VR Verified Reviewer Key Account Manager Used the software for: 1-2 years ### "A CRM too for those who just want to sell" May 11, 2018 4.0 Pros It lets me get back to what I do best, selling, and not having to figure out how to input my data. A must have for smaller sales orgs. Cons It's not as power as other crms but for small teams it does work. With time we had to transition to a more robust system Review Source VR Verified Reviewer UI/UX Designer Computer Software Used the software for: 1-2 years ### "The best CRM ever. Seriously" October 22, 2015 5.0 Pipedrive is the best CRM for sales, really. I use everyday, and it's just so easy. There are things that can improve, of course, but the customer support team is always ready to help me whenever I need, and they are really good on updating the app, everyday. Pros Fast improvement, easy to use, great customer support and great price. Cons Actually none, really. Review Source Joakim N. Founder / Web Developer Internet Used the software for: Less than 6 months ### "Great service for prospect and leads into close " October 27, 2015 5.0 I'm using Pipedrive to put everything that can be regarded as a deal. A place to collect ideas, leads, contacts and related mails and media. It's dead simple to use, great with integration of calendars, other project system, adding related emails by only forwarding them to Pipedrive. Totaly price worthy if you are serious about closing deals Pros The absolutely best feature is that every time you've marked a task or action as done, you'll get prompted on what's the next action is. You can tell this was made together with sales people. Simple to use, drag n drop interface, easy to get an overview of your deals and when you should take measures on a deal or if you are running late on an action. Cons Doesn't have a native desktop app for OSX, but the web interface is great and if you use the app Fluid, you can create a web app that acts like an native desktop app. Review Source Gerson C. Arquitectura, Diseño y Desarrollo de Aplicaciones Web Used the software for: Less than 6 months ### "An excellent CRM for new entrepreneurs who want to go further." July 1, 2018 4.0 A very striking option that more than meets the main functions of a CRM that your young business needs. Pros When you start a business it is difficult to understand how the marketing of your product is handled, how you should treat the clients and keep an order of them, but this tool helps you in these tasks and in a very good way, the emails and calls are monitored automatically, to focus on more important tasks, with all the tasks of automation helps the team to focus on tasks that really require human effort, helps maintain a portfolio of happy customers, keep them abreast of progress and project your business beyond. Cons It is a very simple application, that is, it does not have all the features of a higher CRM, if this is what you want, you should look for another option. Review Source SB Scott B. Owner Marketing and Advertising Used the software for: 2+ years ### "It's the best for small business" December 20, 2017 5.0 Pros I regularly recommend Pipedrive to fellow online publishers due to the affordable price, streamlined workflow, visual display and useful integrations. Cons The system tries to force you to always have a follow up activities/tasks, which is good, but I wish there was a rules-based way to automatically create or suggest new activities. Review Source JZ June Z. Account Manager Used the software for: 6-12 months ### "I used Pipedrive to manage 40 different accounts through a complex sales cycle. " August 11, 2017 4.0 Pros The software allows for contact storage and malleable transfer of contact information across accounts. Some of the accounts we managed had multiple contact points that overlapped across different accounts, so it was helpful to have this functionality. Cons The price per user is too high. In the interest of being frugal, we just shared accounts across multiple team members to bypass this, but this caused confusion and lacked efficient processes. Review Source AT Andreas T. Business Development - Open Innovation Management Consulting Used the software for: Less than 6 months ### "Goes with my flow - both in terms of methods, and in not distracting me" April 5, 2019 5.0 I've used CRM software since 2002, and some of them had great functionality and expandability. Where Pipedrive shines though is in keeping me focused, both in day-to-day ops, as well as in providing big-picture POV. And does so in an almost delightfully simple way. Context: We are a small outfit, with 7 people in sales related functions, and we use pipedrive for (a) our day-to-day sales and promotion related tasks, (b) daily standups for quick overview, (c) our bi-weekly forecasting meets, and (d) for budgeting. Pros It feels intuitive to use, works well with imperfect data, is quick, and stays discretely in the background of my day without requiring me to change the way I work, while being there in an instant when I need to use some function. Cons I would love to use it on iPad more, but the (hardware) keyboard shortcuts are not as good in the app. On the iPhone the app is fine, as it is a purely touch UI. Review Source CH Christy H. Office Manager Building Materials Used the software for: 2+ years ### "Great product for worldwide business" January 11, 2019 5.0 Great when looking for client information that multiple people are dealing with. Privacy and shared options are available and a lot more to make notes, activities, calendar reminders, etc. Pros Versatility for collaborating with worldwide employees is great for our business. Cons Nothing. This is a great product to date. Our company has been using the program for over 2 years now. Review Source MP Martin P. SDR Computer Software Used the software for: 2+ years ### "CRM pratique" August 25, 2021 3.0 Pros la fusion des doublons, possibilité de suivre les offres visuellement. Cons pas de CSM, difficile à prendre en main pour les nouveaux users. Review Source VR Verified Reviewer Frontend Developer Used the software for: 1-2 years ### "Perfect CRM for small business" June 6, 2018 5.0 easy to setup crm Pros Easy to use and setup. Great integrations tools and calls system. All our sales team loved it for UI and features. Cons Mobile app and mobile web version is not working fast. I tried it few time and now prefer to use web version for all tasks. Review Source Dustin O. President Information Technology and Services Used the software for: ### "My switch from Salesforce.com has been relatively seamless" March 27, 2015 5.0 I had been using Salesforce.com for several years, but run business with just myself as a salesperson. I had heard good things about Pipedrive, so I decided to give it a go using the free trial. The big differentiator to get me to switch over was the ability to migrate my data from Salesforce to Pipedrive quite easily. Pros \- Better UI than Salesforce - Easier to Schedule future tasks and appointments - Love the daily emails with tasks - Wonderful integration with Google Calendar & email - Pricing is just right Cons \- Not many integrations with Zapier. - Pretty much any integration other than the most basic, will need to be done with their API and hiring a programmer. Review Source MS Marcelo S. Empresario Alternative Medicine Used the software for: I used a free trial ### "Avaliação do pipedrive - ferramenta de crm e leads" November 21, 2023 5.0 É uma excelente ferramenta, recomendo o uso. Pros Gosto da racionalização e gestão dos meus leads de forma sincronizada e muito bem organizada que o pipedrive me proporciona, é um ótimo potencializador de leads. Cons Não tenho criticas ao programa, embora use a versão teste estou satisfeito. Review Source Response from Pipedrive April 17, 2024 Marcelo, thank you very much for such thoughtful feedback! AS Andrew S. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Make your sales process more efficient " October 14, 2022 5.0 Pros If you're looking for a CRM that will make your sales process more efficient, Pipedrive is the answer. I've tried several different programs in the past, and none of them have been as user-friendly as Pipedrive. The interface is intuitive and easy to navigate, which makes it simple to add new leads and track your progress. Pipedrive is also great for collaboration. You can easily share your pipelines with other members of your team, and they can then contribute their own notes and tasks. This makes it easy to stay on top of your sales goals and keep everyone informed about what's happening. Overall, I'm extremely impressed with Pipedrive and would highly recommend it to anyone looking for a CRM solution. Cons I am always keen to learn about or receive more features that improve collaboration and communication. Review Source Response from Pipedrive March 9, 2023 Hey Andrew! Thank you so much for sharing your insights with us! We truly appreciate it! Keep an eye on our Community (https://community.pipedrive.com/ and follow the news about Pipedrive! If you need any help, our Support Team will be happy to help! AS Allison S. Marketing Manager Computer Software Used the software for: 1-2 years ### "I have nothing to complain about, very good design and innovation." March 3, 2018 4.0 I have benefited a lot from the use of Mailigen within my field of work, since I have managed to create campaigns of my company very quickly and follow the results of each campaign through any device with connection to the network. Pros What I like the most about Mailigen is its interface, the platform has a very appropriate design and I feel very comfortable using it, the design makes the stay more fun and it becomes much more appropriate, making a campaign is not boring with Mailigen thanks to its design and integrated functions. Review Source NQ Natalie Q. CFP Financial Services Used the software for: 1-2 years ### "Simplest CRM EVER!" April 5, 2019 5.0 I am able to track all contacts, calendar follow-up with ease and forget about it until I get a reminder email. I can confidently know I'm not dropping the ball on any prospect or follow-up task. Pros The simplicity of this program is unparalleled. Straight-forward and user-friendly. Cons There is nothing I don't like about this software. Review Source VR Verified Reviewer Novos Negócios Marketing and Advertising Used the software for: Less than 6 months ### "Using Pipedrive as a Funnel for sales" April 27, 2019 5.0 Pros Using Pipedrive as my sales funnel is just amazing: I've created multiple funnels for upselling, inbound and outbound, and tasks from daily activies like mailing or calling to long prize tasks, like creating a commercial proposal or restabilish contact with a prospect. Cons Found it hard to learn, and harder to master. As the software has many funcionalities, it was kinda hard to get to know all of them. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.